Complaints

This profile includes complaints for ExperiGreen Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ExperiGreen Lawn Care

  3840 Edison Lakes Pkwy Mishawaka, IN 46545-3400

• 

  ExperiGreen Lawn Care

  2801 Fortune Cir E Ste A Indianapolis, IN 46241-5551

• 

  ExperiGreen - Chicago, LLC

  8200 185th St Ste O Tinley Park, IL 60487-9244

• 

  ExperiGreen - Columbus, LLC

  824 N Rose Ave Columbus, OH 43219-2525

• 

  ExperiGreen

  3421 Axar Rd Charlotte, NC 28208-3589

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained Experigreen initially over two years ago. We had some challenges in year one but I retained them again last year hoping that the experience would be better. I hired them for weed control and fertilizer treatments. The guarantee that Experigreen made was that if there was an issue with their service or weeds were not gone, they would come out and treat the lawn again. On numerous occasions and while working from home, they had someone to come for normal lawn servicing. I noted and followed up with them because I would find a bill on the door but the operator was not at my home for a reasonable amount of time to have possibly treated my lawn. I reviewed it on my cameras and found that they were not fully treating my nearly half acre yard. Following the treatments, I would still have weeds and would reach out to them. They would come and still I had weeds. Last fall, they came to do pre-emerge treatment and I explained to them that they could not treat my yard following a rain because I get the run off from others yards and this would create tracks in the yard. They insisted that this was the best time to treat despite me saying that they could not. Ultimately, they did treat the yard and left permanent grooves and indentions in the grass. It took me a long time to get the grass in good order before their treatments and when I brought this to their attention, excuses were made and nothing was done. Yet, they continued to bill me despite my service and lawn disputes and have subsequently put $154 on my credit because I refuse to pay until they resolve my issues. The weather is getting warmer and the bermuda grass is starting to turn green. Along with this are the weeds popping up all over my yard more than Ive ever had. I have the pictures as proof that the pre-emerge treatments and the services that they say they performed either did not happen or were not fully performed. I am in the market for a new servicer but need Experigreen to be accountable.

  Business Response

  Date: 03/22/2024

  ******,  thank you for your feedback. We apologize for your frustration. A member of management will be reaching out to you to day to discuss these concerns further with you. Please let us know if you have any further questions, thank you.

• Initial Complaint

  Date:03/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want this company to stop harassing me and attempting to bill me for service that I called to cancel and continuously inform to cancel via text.They claim not to see it in their records. Afterwards, they proceed to tell me that they are coming to my property even though I am clearly telling them over and over not to do. I don't have time to keep calling for them to claim that I never called which is why I put in writing via the text. Being that they want to go in circles, Im contacting the BBB due to their harassment and unprofessional business practice.l want them to stop contacting me and definitely not to attempt to bill me.

  Business Response

  Date: 03/15/2024

  Mrs *****-thank you for your feedback. We apologize for your frustration. We see you spoke with a representative in our *************************** yesterday who has canceled your account moving forward. There is no balance due or will be charged to you. If you have any additional questions please feel free to reach out to us, thank you.

• Initial Complaint

  Date:12/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Experigreen for three weed treatments and lawn aeration in the fall. After two treatments to eradicate weeds the weeds in my lawn were bigger and stronger than ever. It was quite clear that many places were never treated at all. I exasperation I physically pulled all the weeds in my back yard. I am 75 years old and this was not easy. I called Experigreen to cancel their service except for the aeration treatment. The very day I did this I received an incorrect bill from Experigreen. I immediately called to question the charges and was told they folded in another weed treatment into the aeration service. This is unacceptable. The first two did nothing. The company offered to come out again. As their treatments do not work and I had already hand pulled the weeds I declined. I thought the matter was settled but I keep getting late payment texts for a service I clearly canceled. Not long ago there was a charge for yet another service which was never even discussed must less agreed to. No one I contact knows who owns this company or who they work for. It is impossible to reach anyone in authority to stop these bills from coming in. This is, in my opinion a very slip shod business interested only in collecting fees, not providing quality service. I recommend no one does business with them. You will be happier with doing the work yourself.

  Business Response

  Date: 12/04/2023

  *****************, thank you for your feedback, we apologize for your frustration. We see a member of our customer service team reaching out to you on Friday 12/1 to let you know we had removed the balance from this service. We apologize fro the confusion. Please let us know if you have any additional questions or concerns, thank you.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using ExperiGreen for approximately two years now, receiving regular lawn treatments. When they come out and treat the lawn, there are 3 pieces of physical evidence that prove they were there. 1. A flag is left in the yard warning that it has been treated so that it can be avoided by pets and children for a period of time. 2. A paper is left in the door detailing the service that was performed. 3. There is a distinct smell in the yard from the treatment. On 09/28/23, ExperiGreen contacted my husband and said that we owed money for a treatment that was completed on 09/14/23. I did not recall there being a flag or note left or smelling the treatment on that day. Upon reviewing our outdoor camera footage, there was not footage of anyone treating our yard that day. On 10/26/23, I received an email from ExperiGreen stating that they had been out to our home that morning and performed a treatment. I immediately went home and again found no sign that anyone had been there - no flag, no paper, no smell, and no camera footage of anyone in our yard. I called our local office *************) and spoke to someone named *****, telling her the issue. She said she would have to call the technician and call me back. She never called me back. On 10/27/23, I called to follow up and was told that I would need to speak to ***** and she was not at her desk so she would have to call me back. Once again, she never called. I sent a note on 10/28 stating that I would like to be contacted by a manager. Still radio silence. I called again on 10/30 and asked to speak with a manager. I was told the manager was unavailable but that they would leave a message for him or her to call me back. At this point, I have been lied to, and charged for services that did not occur. I would like to be contacted back and for my account to be cleared of these charges.

  Business Response

  Date: 10/31/2023

  ******, thank you for your feedback. We apologize for your frustration. We see you were able to speak with our branch manager **** regarding this concern. He was able to enter a free visit to make sure your application is done appropriately and we have removed the charge from the 9/14 application. If you have any further questions please do not hesitate to reach out to us, thank you.

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/30/2023 we had a scheduled weed control service for which we had been paying $64.25 per application. There was an unauthorized additional charge of $224.75 charged to our account for Liquid Aeration and Seeding(LAS) before we were notified this additional service was being done. On 8/31/2023 I called Experigreen's customer service number ************ and spoke with ****** "*****" *****. I explained that we received a bill for a service that I did not authorize and I wanted to make sure that I am refunded for the LAS. ***** stated that the service was done the previous year and auto renewed. I stated that I was not happy with the outcome of the service the previous year and only utilized it the previous time due to a special discount offer we had been given and did not want the LAS. ***** acknowledged prior notice was not given by Experigreen and offered 50% off of the service as a resolution. I asked for the LAS to be removed from the bill, but ***** told me 50% was the best she could do. I advised that I want to cancel services moving forward and asked for an email documenting that the bill was being refunded. When ***** sent me an email, it was a cancellation confirmation with a 50% off my NEXT SERVICE if I came back! This was not what she had told me she was doing. On 9/6/2023, I attempted to call ********************* at *********************, but reached his vm. I left a vm explaining my complaint and requested a call back. No Response. I sent an email to ***** on 9/11/2023 voicing my frustration. ***** sent me an email on 9/11/2023 stating, "I understand. I can let you know that the aeration and seeding will get credited back to you." On 9/21/2023 I sent an email advising the credit has not shown on our card. On 9/22/2023 I called ************** and he told me the ************ has to determine IF I will be refunded! I reminded ************** that I have an email from him promising I would be refunded and I expect that to be honored. No further response from TM.

  Business Response

  Date: 10/16/2023

  ****, thank you for your feedback we apologize for your frustration. Our Branch Manager ***** has attempted to reach out to you via phone Friday 10/13 and again today 10/16 to find a resolution for your concern but unfortunately has not been able to connect with you. Please feel free to return his calla t your earliest connivence, thank you.

  Customer Answer

  Date: 10/17/2023

   I am rejecting this response because:
  No attempt was made by the business to contact me directly at the phone number I provided of ************.  The business attempted to call my wife instead of contacting me directly. 
  
  

  Business Response

  Date: 10/18/2023

  Thank you for your response. We see you were able to connect with our branch manager to resolve this issue and will be receiving a refund of your Liquid Aeration & Overseeding in the amount of $240.48. Please let us know if we can further assist you, thank you.

  Customer Answer

  Date: 10/18/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I used *** Lawn for lawn care, but wasnt satisfied with their service. Therefore, I didnt renew the contract.In April, a guy visited my house and tried to spread a fertilizer, so my husband made him s*** immediately, and explained to him that we had not renewed the service and did not want it, so the guy went back without the service.However, the ExperiGreen lawn company charged me $41.75 for the visit.I never asked ExperiGreen to take care of the lawn.After I got the statement, I googled and knew that *** lawn was merged to ExpriGreen. I called to *** Lawn(now ExperiGreen) and explained that I did not renew the service, but they said it was automatically renewed because I had not canceled. Then, they offered the half price to pay, but I didnt accept that because it was not fair.It is totally not make sense. When I used *** Lawn, never renewed automatically. They used to send me an estimate statement for the next year, and asked me if I want to continue their service or not. Last year after finishing their service, I didn't get any estimate statement, and that was it.The companies have merged, and then they renewed the service without my consent.I did not request the service and did not get the service. They just came and charged $41.75 without any service.They have now handed over $41.75 to the collection company. What am I supposed to do?

  Business Response

  Date: 10/09/2023

  *****, thank you for your feedback. We apologize for your frustration. We see you were able to speak with our **************** Manager to resolve this concern. If you have any further questions please do not hesitate to contact us, thank you.

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  service on 9/21/2023. Experigreen did a liquid aeration and seeding. I did not request or approve this. Per them when I called them they said I had agreed on a phone call which I did not do with them. I had this done last year and it was a waste of money. I told them that last year. Their process does not keep seed on bare ground and I never had grass. I told them this year I only wanted 2 things done this year (fertilize in the spring and September). I have that email and their response.I do have a real aeration and seeding scheduled from another company in the next two weeks. I sure would not have scheduled that it I was going to pay Experigreen for their bad process. They have refused to reimburse me, so that is why I am doing this. They are a bad business. they lie, etc.*****************************

  Customer Answer

  Date: 09/26/2023

  Reimbursement from Experigreen.. I received the reimbursement today 9/25/23.  This satisfied my complaint.  Thank You, *****************************

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me $108.53 for two treatments when they had not been out to my house at all. Usually they leave a sign in the yard and I would also receive an email or a paper on my door with a summary of what had been that day. There was no evidence that anyone had been out, so I checked my billing account online, The invoice just said August 2023 so I reached out saying when were you at my house and they said 8/10/23 at 9:49 am. I was actually home at that time, so I explained that no one had come out to my house at that time. I also have a ring doorbell and no one came to my door that day. They said they'd send someone out for a "free" service - which actually would have been for the service I paid for that they did not complete. They sent someone a few days later with no advance phone call - so my dogs were outside. I had requested an advance phone call for each application, but no one called. The service tech rang the doorbell and then left without doing anything. I have contacted customer service several times via email and I spoke with someone who said she would escalate the matter to a manager. That was two weeks ago. I have emailed a couple times since then with no response. I want a refund and confirmation that any remaining service is cancelled.

  Business Response

  Date: 09/13/2023

  ****, thank you for your feedback. We see you were able to speak with our Sales Manager regarding your concerns and were able to find a resolution. Please feel free to contact us if you have additional questions or concerns, thank you!

• Initial Complaint

  Date:09/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ExperiGreen Lawn Care showed up at my property and performed a lawn treatment in April without my knowledge or consent. They left an invoice on my door for the service. I called to let them know that I didn't authorize anything with them and they told me that they acquired a local lawncare company and were fulfilling their contract with me. I have no contract with any lawn care company, did not sign any agreements or authorize anyone to treat my lawn. I asked them to produce the contract for the service or remove the charge. They couldn't produce anything and told me they would remove the charge from my account. I then received monthly invoices for payment-each time I called and they told me they would remove the charge. On August 30th I received a letter from a debt collector called ************************************************. I am asking for help in getting this issue resolved since it appears that their business practice is to perform unauthorized service in the hopes that you'll pay them and then sending you to a debt collector when you refuse.

  Business Response

  Date: 09/06/2023

  ***, thank you for your feedback. We apologize for your frustration. We have reviewed your account and removed the balance of $254.20 from your account. If you have any further questions or concerns please do not hesitate to contact us, thank you.

• Initial Complaint

  Date:07/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This whole company is HORRIBLE!!! Ive been sharing my experience with soooo many people especially via social media only to learn so many people are going through the same thing!! I notice my yard got worse with their service, the lawn was turning orange. I told them I did not want to use them again, ****** convinced me to stay and I could put it on hold temporarily until we figure out what was going on. That was a lie instead he continued to send people out to spray my yard after I turned three people away , one sprayed my yard when I was not home then they send me a bill which I refuse to pay. When I asked to speak to ****** this coward would not come To the phone and denied what he told me. His coworkers says you can only cancel And not put an account on hold after I told them several times that is not what he told me. This company is unethical and immoral and will not only ruin your grass but try to continue to send people to your house even after telling them not to!! *** requested for the manager to call me several times and the owner and no one calls back to address this issue. I do not owe for services I did not authorize. Even after I told them for the tenth time to cancel they still sent someone out the same day. I had to literally cuss out and call every ten minutes before they finally took me out of their system. I do not owe money for something I told them not to do and I cancelled.

  Business Response

  Date: 07/21/2023

  We appreciate you reaching out when there is frustration regarding your experience. Our handling of this situation is unique to this experience due to the aggressive manner in which you conducted yourself during your 5 calls to our customer service department on 5/19. During these calls your frustration was voiced and action was being taken by our team to address these concerns. When you became aggressive and used racial slurs to address our customer service representative we chose to immediately terminate our business relationship with you. We have been providing our continuous service to your property dating back to the spring of 2020. At the time you began service, on every invoice left at your home and during each off-season, we have reminded you of the continuous service. Normal circumstances would have allowed us to address the issue and work to retain a longtime customer. Your conduct toward our customer service representative was offensive and will not be tolerated. We have terminated the business relationship and will not contact you in the future. All charges associated with service rendered this season have been removed.   

  Customer Answer

  Date: 07/25/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Those people are lying through their teeth, they did not try to resolve the issue until I came to this platform. They kept telling me ****** or *** would contact me and never did. They kept giving me the run around and telling me ****** would never say something like that. Thats calling me a liar and insulting me when the integrity issue lies with the company! 

  
  

  Thank you.