Bedding
DBC Baby Bedding Company, LLCThis business is NOT BBB Accredited.
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Average of 43 Customer Reviews
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Review fromDevin D
Date: 07/05/2024
1 starDevin D
Date: 07/05/2024
Placed an order on March 22nd, was told it will take 6-8 weeks. Received about half my order after making several complaints at week 12. Was told the rest of my order was going to be sent out and now have tracking info saying that USPS is waiting for the items so it can be shipped. I only received this information after reaching out to them about a week ago. I had also used a discount when purchasing items and then after paying for my items they notified me saying that I could not use the coupon code in my purchase, even though they allowed me to at check out. So I ended up having to pay more money.DBC Baby Bedding Company, LLC
Date: 07/08/2024
Correct. Your order has shipped in full and can provide for all to read. And yes, the product did state NO ADDITIONAL DISCOUNTS, but you put the coupon code in any way. That was not a system error, but one trying to manipulate the system.Review fromStacy E
Date: 06/11/2024
1 starStacy E
Date: 06/11/2024
Company is a scam! Purchased in march and never received it! The person responding to customers is extremely rude and not helpful at all! DO NOT BUY FROM THEM!!DBC Baby Bedding Company, LLC
Date: 06/12/2024
Correct, You filed a chargeback when you were told the order was shipping. So no, an order won't ship when you have gotten your money back.
You needed the money more than the bedding that was made and shipping for you.Review fromMegan08
Date: 06/06/2024
1 starMegan08
Date: 06/06/2024
Was told last week my order would ship out this week and still haven't received a shipping confirmation. I'm on week 12 of waiting for my order!! I was also kicked out of the Facebook group for no reason, and can't seem to get a refund on a $180 order. SCAM.DBC Baby Bedding Company, LLC
Date: 06/07/2024
This person has purchased room DBC Baby Bedding Co 3 times now over the past 4 years. She has received her orders. Yes. DBC did relocate Headquarters to Kansas the month of May as was provided to all customers via many emails in April and in May, and also in the Shipping Policy Page. So they would be informed of the delay.Review fromKarla A
Date: 06/04/2024
1 starKarla A
Date: 06/04/2024
Where to even begin, please do not order from this company!!!! It is such a scam, processing takes 6-8weeks so I ordered 2/28 AND was debited out my discover card for it. It has now been 14 weeks with a rude customer service person constantly going in circle (her name is Katie) and never answered my questions when I was to expect my package. I finally had enough and over the last 5 days have been messaging their website because you can’t contact them any other way and no response. Yesterday I finally filed a chargeback with my card, and NOW they respond back saying my account is blocked since I filed and they “suspected” I would file. If they suspected I would file a chargeback after wait this long after them saying I would receive my order last week then you betcha! As a pregnant women just waiting to complete my nursery with this it wasn’t worth the hassle nor money.DBC Baby Bedding Company, LLC
Date: 06/06/2024
This person filed a chargeback and the order was canceled. The purchased was flagged by the system as fraudulent.Review fromNora L
Date: 05/23/2024
1 starNora L
Date: 05/23/2024
Got half of my order 41846. I was told it would be shipped this week, still no blanket! I’m very unsatisfied with this process! I will never use them again!DBC Baby Bedding Company, LLC
Date: 05/30/2024
Sorry you feel that way.DBC Baby Bedding Company, LLC
Date: 09/13/2024
All items delivered to this customer and tracking can be provided to anyone to prove it.Review fromBryce R
Date: 05/21/2024
1 starBryce R
Date: 05/21/2024
Terrible experience! I ordered a $410 order placed on January.. as of May 21, I still haven’t gotten it. I’ve spoken multiple times with Kate and keep getting the run around. After I reported it to PayPal bc I still hadn’t got my product she called me a liar and a thief and she didn’t have to kiss my a** and Suck toes.DBC Baby Bedding Company, LLC
Date: 06/12/2024
You filed a chargeback, and the order was canceled. You don't get both, the order and the money. That is stealing.Review fromKim A
Date: 05/15/2024
1 starKim A
Date: 05/15/2024
My order was placed in March. My banking acct was charged 3/18/24. When I check status on site it shows production end for 5/9/24. Now after charging me, another place shows I do not have an order in process. I am really upset as this blanket was for my first grand baby. I cannot not get a response any route I try.DBC Baby Bedding Company, LLC
Date: 05/16/2024
So let's recap. You paid for Your purchase when You checked out. DBC does not charge you. If you have a question about an order, you can just ask customer service on the store website.
And no, you did not contact customer service, we have checked the records.
Thus no one told you you didn't have an order. Leaving a 1 star review because you didn't ask customer service, nor do you understand how to input your order number and email in the ORDER STATUS page, is just wrong.DBC Baby Bedding Company, LLC
Date: 06/12/2024
Update on this, The order delivered to the customer. Tracking can be provided.Review fromTheresa K
Date: 04/19/2024
1 starTheresa K
Date: 04/19/2024
DO NOT ORDER from this company. Horrible, rude customer service. I placed my order end of 2/20/24 as of 4/19/24 no product has been delivered, no updates and no guarantee of delivery time. Will not be leaving this as is, will be seeking resolution by other means. Absolutely the worst company I've dealt with and abhorrent customer service.DBC Baby Bedding Company, LLC
Date: 04/22/2024
Hi Theresa,
Incorrect. I told you last week that your order would be shipping the week of the 16th. We never provide delivery times, that is for usps to do.
And yes, Shows the skirt and sheet are compete but the custom printed pooh toile fabric had not delivered which is for the blanket.
Tracking is emailed when orders have shipped.
Reply
Katie · 10:04 AM · Viewed
Thank you, however this is the week of the 16th. Will you please advise when this will be shipped.
·Reply·Edit
Theresa K******* (to DBC Baby
So again. Shows the skirt and sheet are compete but the custom printed pooh toile fabric had not delivered which is for the blanket.
The skirt and sheet can ship this week without the blanket. And blanket ship when the custom printed fabric delivers, which we don't have a time yet from the printers.
Tracking is emailed when orders have shipped
Reply
Katie · 10:09 AM · Viewed
Thank you for your response.
Hello, I had contacted customer service last week and was told my order 41933 would be delivered this week. It has not yet been delivered and the status indicates it has not yet been processed for shipment. Can you please advise of the status. Thank you
·Reply·Edit
Theresa K******* (to DBC Baby
This order was investigated by the DBC Fraud dept and showed to be fraudulent, which is why she had responses as she did. Billing address was for a Safeway grocery store in WA, shipping to a completely different name and address in WY, and her IP address was for Tucson, AZDBC Baby Bedding Company, LLC
Date: 06/12/2024
This was a confirmed fraudulent order.Review fromShannon H
Date: 03/27/2024
1 starShannon H
Date: 03/27/2024
This company is a scam!!! I ordered on February 3rd and am still waiting!! DO NOT Order from them!!! The customer service is only through a online forum and they are very rude!!DBC Baby Bedding Company, LLC
Date: 03/28/2024
Such an antiqued system. Here is the conversation with this female.
I received my order and the sheet is missing out of the set that was shipped. also, I was suppose to get the free changing pad cover that that was not in there either
Hi Shannon,
Yes, the sheet is shipping separately. And no, there is no free changing pad promo.
Reply
Katie · 9:30 AM · Viewed
There was when I ordered my bedding set with the extra bumper cover.
When is the sheet arriving?
Shannon Huffmeister
No. No promo for a free changing pad cover. You only select and purchased the 3pc set and long rail guard.
Screenshot_20240327-093240.jpg
Sheet will be shipping next week. Tracking is emailed when orders have shipped
That is absolutely unacceptable, why would the sheet be shipped separate and weeks after the bedding.
Shannon HuffmeisterReview fromAlison P
Date: 12/21/2023
1 starAlison P
Date: 12/21/2023
This company is a SCAM and they are RUDE!!! Shipping at checkout showed 4 days and upon checking in my order a week later it showed 2 months later!!! they are not transparent and upon reaching out to ask what was the delay. They got very rude with me and told me to read better. I have never dealt with such a rude company before I have filed a complaint with my bank because I feel this was a fraudulent charge and a fraudulent company, taking money and not being fully transparent. The shipping date should have been accurate at the checkout, reflecting the three month delay. Take your business elsewhere stay away from this company!DBC Baby Bedding Company, LLC
Date: 12/22/2023
customer was provided the Shipping Policy Page that stated that all items are made to order for each customer after they purchase. Production to ship time is 6-8 weeks from the purchase date. She was also personal responded to by customer service prior to her ordering as well:
"please tell me if you have this item in stock before I place an order.
·Reply·EditAlison ******** (to DBC Baby Bedding Co ) · 8:35 AM · ******************* · Viewed
CS
Hi Alison,
As provided, all items are made to order for each customer after they purchase. Nothing is mass manufactured nor imported.
The product you are looking at is made just as shown.
ReplyCS · 8:38 AM · Viewed
The order was canceled and refunded.DBC Baby Bedding Company, LLC
Date: 12/22/2023
$42.04 USD was refunded using a Visa ending in **** via Shop Pay. Dec 19th, 1:14pm. Email sent an order cancelled email to Alison P******* (*******************).
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