Reviews

Review Details

• Review fromPatrice M

  Date: 10/03/2023

  3 stars

  Patrice M

  Date: 10/03/2023

  I purchased the designer fee of $50 to design what I'm looking for which is volkswagen/ tools theme of bedding, the designer was great the design turned out amazing , but shortly after and I went to purchase I could not purchase cause tge website went down and has been down since yesterday. I am very upset I spent hrs doing this and now lost $50 on top of it. I have sent emails and still no reply.

  DBC Baby Bedding Company, LLC

  Date: 10/04/2023

  That is a full lie. You were worked with for 2 hrs, your design was set up for you. You continued to click on SHOP PAY to checkout, we did report to the website team that you "stated" that you couldn't get the klarna option. The main website is down during this upgrade. You were emailed your invoice from our 2nd store, of to which you purchased. We will add all the conversations and time the designer took with you. To get lied about and slapped in the face.

• Review fromTina S

  Date: 09/11/2023

  5 stars

  Tina S

  Date: 09/11/2023

  Exactly has described and great quality of product. Absolutely love it can’t wait to give it as a gift. Wonderful customer service they responded back quickly and a solution to my concern.
  I was worried the item I ordered wouldn’t get here on time. Being patience pays off, everything worked out and it got here earlier than expected without me having to do any of the suggestions offered on the website,
  After reading all the reviews I was hesitant and but had already ordered. I was on guard but so glad I did order this rail protector.
  Will buy from buyer again should an opportunity come up.
  Thank you for a wonderful experience and beautiful item.

  DBC Baby Bedding Company, LLC

  Date: 09/12/2023

  Thank you for the review. And if you make it public then all can read about your experience.

• Review fromRenee H

  Date: 08/16/2023

  1 star

  Renee H

  Date: 08/16/2023

  Buyer Beware!! I was inquiring about when my order would be shipped. It was past the original shipping date. I was told “next week”. I knew they had just moved locations, so I was willing to wait. I waited a week before inquiring again. This time, I got a lecture and rudeness from their customer service chat person. They told me, for the 2nd time, that it would be “next week”. After seeing reviews that this is a common problem, I facebook messaged another person at DBC. I got more rudeness and they forwarded it to the same person I had chatted with previously. The chat person lectured me again, sent me a screenshot of my FB message I had sent, called me a backstabber and immediately canceled my order! The chat person said that I got my answer but that I couldn’t help myself and contacted someone else. They blocked me from their chat and FB messenger so my communication was cut off. The phone number I found, goes straight to voicemail every time! They gave me a refund but left it pending. I contacted PayPal (my method of payment) and they started an investigation. Then I got my refund. (I’m not sure if that’s why, but I got it!) I’ve never dealt with such rude and unhelpful customer service before!! Don’t they want our business, and repeat business, to stay in business?!! I don’t write reviews normally, I’m not a complainer and I’m always willing to wait but this was ridiculous!

  DBC Baby Bedding Company, LLC

  Date: 08/17/2023

  Customer became ill tempered was told the ship time, yet she continued. On and on and on. DBC does reserve the right to refuse orders for people that are biligerant and foul mouthed.
  Order was canceled and refunded.

• Review fromSavannah O

  Date: 08/07/2023

  1 star

  Savannah O

  Date: 08/07/2023

  On her shipping policy it states “ready to ship items” are shipped in 10 days, which is a lie! I checked when I bought my bedding. Based on other reviews she states this and that item wasn’t “ready to ship” it doesn’t even say on her website if the item is “ready to ship” or how long the item will take to create. Then she decided to update the website as of like this past week saying she’s relocating and it will take 6-8 weeks. This is scam written all over it. If you can handle the volume of production then stop overselling. If you have to buy from China because you can specifically make this item due to being incapable then say that. Then to charge a 25% restocking fee is SCAM artist. Making money without having to provide product and giving half back is a scam artist. Avoid the person is a b****. Reply with my convos please so people know not to buy from your b**** a**.

  DBC Baby Bedding Company, LLC

  Date: 08/07/2023

  This individuals order was canceled and refunded. She purchased s Barn Dandy crib sheet from the fitted sheet collection, nothing that said in the title Ready Ship.
  Below is the conversation customer service had with this being:
  Hi Savannah,
  Ship times are provided in the Shipping Policy Page. Ship time is 6-8 weeks from the purchase date. Tracking is emailed when orders have shipped.
  Reply
  CS · 9:23 AM · Viewed
  I read 10 days so now it’s changed 6-8 weeks??? Wtf
  Can I cancel my order?
  ·Reply·Edit
  Savannah H******* (to DBC Baby Bedding Co ) · 9:24 AM · savannah******@gmail.com · Viewed
  Here is a screen shot. And can be highlight for you.
  Hi Savannah,
  Ship times are provided in the Shipping Policy Page. Ship time is 6-8 weeks from the purchase date. Tracking is emailed when orders have shipped.
  Reply
  CS · 9:23 AM · Viewed
  I read 10 days so now it’s changed 6-8 weeks??? Wtf
  Can I cancel my order?
  ·Reply·Edit
  Savannah H******* (to DBC Baby Bedding Co ) · 9:24 AM · savannah******@gmail.com · Viewed
  Here is a screen shot. And can be highlight for you.
  Hi Savannah,
  Ship times are provided in the Shipping Policy Page. Ship time is 6-8 weeks from the purchase date. Tracking is emailed when orders have shipped.
  Reply
  CS · 9:23 AM · Viewed
  I read 10 days so now it’s changed 6-8 weeks??? Wtf
  Can I cancel my order?
  ·Reply·Edit
  Savannah H******* (to DBC Baby Bedding Co ) · 9:24 AM · savannah******@gmail.com · Viewed
  Here is a screen shot. And can be highlight for you.
  Not can, I want to cancel
  ·Reply·Edit
  Savannah H******* (to DBC Baby Bedding Co ) · 9:24 AM · savannah******@gmail.com · Viewed
  There is a 25% restocking fee and the account will be blocked. Do you wish to continue.
  Reply
  CS · 9:25 AM · Viewed
  F u ***** scam artist I swear
  Translate
  F u ***** keeping scam
  Letting everyone know you’re a scam
  ·Reply·Edit
  Savannah H******* (to DBC Baby Bedding Co ) · 9:26 AM · savannah******@gmail.com · Viewed
  You can go read the Full Shipping Policy Page since you did not read to begin with.
  And let me give you the definition of scam.
  Scam means you pay for something and don't get it. All customers get what they purchase, thus not a scam.
  Reply
  CS · 9:27 AM · Viewed
  F u ** you scam artist
  ·Reply·Edit
  Savannah H******* (to DBC Baby Bedding Co ) · 9:27 AM · savannah******@gmail.com · Viewed
  Why aren't you creative.
  This perverse language is not tolerated. And we do reserve the right to refuse service. It is obvious that you need the money, the order had been canceled and account blocked.
  Reply
  CS · 9:29 AM · Viewed
  The fact I read before I bought and it said 10 days on July 25th and then you decided the other day you were going to add “relocating to a new place now it will be 6-8 weeks” has SCAM written all over it.
  Because I read that before I BUY anything. That relocation message wasn’t there. So you are in fact a scam artist and I will be notifying my bank account and everyone
  ·Reply·Edit
  Savannah H******* (to DBC Baby Bedding Co ) · 9:32 AM · savannah******@gmail.com · Viewed
  This is trash talk. And not our customer base. Do shop elsewhere.

• Review fromCheryl D

  Date: 07/28/2023

  1 star

  Cheryl D

  Date: 07/28/2023

  Horrible, rude, with no help customer service, just for asking a question. I placed an order on july 7th. My order consisted of a “ready made or ready ship” comforter set and a crib sheet. The website states that ready ship, should be shipped in 20 days, however, due to their relocation, it would be 4 weeks. The website continuously states that it’s “in production”, with no other updates at all. I got on their chat, because you can’t call or email them, and I asked if they knew the status of when my order would be shipped. It was a simple question, I was not rude at first, but the person, who is supposed to be a customer service rep, was no help at all. They just kept repeating themselves, and was very rude. I can obviously read their website shipping rules, but wanted to know why my order hadn’t been shipped yet. The conversion got worse, and “Amy” did not help with my question at all. She was very rude and so I let her know that she was rude, and needed another job that did not involve customer service. I got home from work today and realized that I received an email this morning, stating that my order was cancelled, due to bullying. I did not bully her, but I wish I would have. I’m glad she cancelled my order. I would not want my grandchild sleeping in anything that came from this horrible company. I’m sure they will respond, with an explanation, however, I have screen shots of our conversation, and how I reacted to this, poor excuse, of a cs representative’s verbiage. I would highly highly recommend anyone to NOT deal with this ruthless company, unless your voice as a consumer isn’t needed, and you have around a year to wait for your order. There are PLENTY of other family owned companies, that I can order from, that would be happy to have my business. I’d almost rather go buy from Goodwill, rather than this company.

  DBC Baby Bedding Company, LLC

  Date: 08/01/2023

  Customer did not purchase all items on the order from the ready ship collection. Shows she was very derogatory to the customer service agent as he tried to explain to her that she needed to review her order and that it would ship 6-8 weeks from the purchase date. Below is the conversation.
  Hi Cheryl,
  All items are made to.order for each customer after they purchase. And based on all items purchased, order will ship 6-8 weeks from the purchase date.
  Reply
  CS · 9:34 AM · Viewed
  Why did it say ready made?
  I ordered this specific set, because it said ready made.
  Hello??????
  ·Reply·Edit
  Cheryl D*** (to DBC Baby Bedding Co ) · 9:36 AM · cheryl********@twc.com · Viewed
  No, that is not what it says. And there was other items on the order.
  Reply
  CS · 9:36 AM · Viewed
  Dang…rude much?
  ·Reply·Edit
  Cheryl D*** (to DBC Baby Bedding Co ) · 9:36 AM · cheryl********@twc.com · Viewed
  Do you have another question that hasn't already been answered?
  Reply
  CS · 9:39 AM · Viewed
  Why isn’t my order being shipped after 10 days? It was ready made.
  That’s what your website states.
  ·Reply·Edit
  Cheryl D*** (to DBC Baby Bedding Co ) · 9:40 AM · cheryl********@twc.com · Viewed
  All items are made to.order for each customer after they purchase. And based on all items purchased, order will ship 6-8 weeks from the purchase date.
  Reply
  CS · 9:40 AM · Viewed
  It was ready made.
  You can review your receipt to see what you purchased. Orders ship complete.
  All items are made to.order for each customer after they purchase. And based on all items purchased, order will ship 6-8 weeks from the purchase date.
  Reply
  CS · 9:41 AM · Viewed
  Why do you keep repeating yourself? It’s not changing.
  ·Reply·Edit
  Cheryl D*** (to DBC Baby Bedding Co ) · 9:42 AM · cheryl********@twc.com · Viewed
  Correct. It isn't going to change. Same question gets the same result. You can view your receipt to read what you purchased.
  Reply
  CS · 9:42 AM · Viewed
  I just read it again. I just wanted a status of my order. I ordered a ready ship set. Your site and everything you sent me states that it will be shipped in 10 days, but due to the relocation…it will be 4 weeks. I just wanted an update… you’re a rude person…no customer service at all. You need a new job…without customer contact. Kindness goes along way.
  What is the contact phone number? Mrs Hide behind your computer?
  I have gone ahead and processed this order.
  Bullying is not tolerated.
  You failed to READ what you ordered!!
  YOU PURCHASED ADDITIONAL ITEM NOT IN THE READY SHIP COLLECTION.
  Reply
  CS · 9:58 AM · Viewed ·  Appreciated
  Why was my order cancelled?
  Hello?

• Review fromNicole G

  Date: 07/18/2023

  1 star

  Nicole G

  Date: 07/18/2023

  This is the absolute WORST customer service I have EVER received in my life. I was treated very poorly and CS was so rude I could not believe it. It’s pointless to get into specifics because all the below reviews state it for themselves. I didn’t even want to cancel as I based my WHOLE entire nursery off of the beautiful bedding I chose. But the CS agent made me so upset (also 37 weeks pregnant with severe complications wondering when I could expect my crib bedding since it had been 8 weeks and stated to me that ship was 4-6 weeks by a prior CS agent) I just cancelled. She threatened me anyways after all so through all my tears I just asked for cancellation. I also got a confirmation for cancellation but no info on my funds being returned. Usually a cancellation and refund is told some sort of business days to expect the funds back. The answer I got was “order has been refunded check with your payment method for refund” something like that. I feel bad for Christy as her bedding is beautiful and very creative I hope she knows that her CS is unworthy of helping customers with the products she is selling and or creating. And if she is allowing this kind of CS and rebuttals to her consumers who try to keep her thriving, all
  I can say is good luck. I am literally heartbroken. My last child, my first boy and last nursery to ever create. And it’s totally shattered. So sad.

  DBC Baby Bedding Company, LLC

  Date: 07/19/2023

  This is the information direct from the customer service:
  Hi Nicole,
  Shows the order will be shipping this week. Tracking is emailed when orders have shipped.
  ReplyCS · 10:15 AM · Viewed
  Nicole G*****
  I sure hope so because is coming this week and I have no dressing. I’m fairly disappointed about this.
  Bedding*
  ·Reply·EditNicole G***** (to DBC Baby Bedding Co ) · 10:16 AM · nicole***********[email protected] · Viewed
  CS
  I can go ahead and cancel the order since you are so disappointed
  ReplyCS · 10:22 AM · Viewed
  Nicole G*****
  I didn’t say to do that.
  I think that if the order is going to be delayed we should just be notified. It says fast shipping and 4-6 for delivery on the website. I feel like your comment was rude and you could have a little more compassion than you are clearly displaying. I will wait another week for tracking. If it doesn’t come through I will contact again.
  ·Reply·EditNicole G***** (to DBC Baby Bedding Co ) · 10:25 AM · nicole************@gmail.com · Viewed
  CS
  Updates are provided in the Shipping Policy Page for customers to read and be informed.
  This is business.
  ReplyCS · 10:26 AM · Viewed
  Nicole G*****
  I read your policy page. It’s been 8 weeks and no shipping. Your page states 4-6 weeks. I really don’t think you need to argue with me. I think as consumer purchasing from your business, and providing your establishment with business and orders you should not be so rude. I will wait for my order and that’s that. I really hope your business thrives for a long time to come and you have a great rest of your week!
  ·Reply·EditNicole G***** (to DBC Baby Bedding Co ) · 10:29 AM · nicole************@gmail.com · Viewed
  CS
  You have already been told. Now, I will cancel the order if you continue.
  And yes, it is very clear in the SHIPPING POLICY PAGE bedding is shipping 6-8 weeks from the purchase date.
  And this is customer service for DBC Baby Bedding Co, they have been in business for 15 years. This is provided in the About US page.
  ReplyCS · 10:31 AM · Viewed
  Nicole G*****
  Thanks for information. The email I received from customer service also stated that it would ship is 4-6 weeks. And also stated would ship 4-6 in the page directed to me.
  I would just prefer you cancel the order thank you. Please cancel immediately.

• Review fromLauren L.

  Date: 07/14/2023

  5 stars

  Lauren L.

  Date: 07/14/2023

  I ordered a custom blanket from them and I haven’t gotten it yet but I’m super excited to get it! I have heard great things about this company until I came on here. I hope that people will get to see this comment though. All I have to say is that you can’t please everyone, unfortunately! People are extremely ignorant and don’t like to be patient. I read all of the agreements before I purchased my blanket, knowing that it will take 8-10 weeks to have it shipped. As someone who used to work in customer service and have my own crafting business, I understand that sometimes things take a long time to make and it irritates people when they can’t get everything they want, when they want it! Lol so I wanted to come on here and give them a good review because they are trying to do their best and I have heard that they have amazing products that are worth the wait! ??I can’t wait to receive my baby blanket for our baby that we will be adopting! Thank you DBC, there are still some good people out here!!!!

  DBC Baby Bedding Company, LLC

  Date: 07/19/2023

  Thank you for the breathe of fresh air. There are many people like yourself that leave actual product reviews on Google. These are our customers like yourself. Thank you again, and congratulations on your new little one.
  DBC Baby Bedding Co.
  https://maps.app.goo.gl/B3rhT19RqHG7DtbA7

• Review fromAshley N

  Date: 07/08/2023

  1 star

  Ashley N

  Date: 07/08/2023

  Absolutely the worst customer service. Order was placed may 3 I waited and waited. Got a shipping notification June 13th. Reached out 2x after that as it had not shipped. Was told 2x it would ship that week I reached out. Nothing!!! Told her I’d give it one more week and she told me she cancelled the order and I could shop elsewhere. Her exact words.
  Then she blocked my account.

  DBC Baby Bedding Company, LLC

  Date: 07/10/2023

  Attached is the conversation. Order was canceled as she requested.
  Hi Ashley,
  Thank you for your patience during the relocation of DBC Baby Bedding Co Headquarters.
  Is in process and should ship next week. Tracking is emailed when orders have shipped
  ReplyCS · 9:53 AM · Viewed
  Ashley N*****
  I received a tracking number almost 4 wks ago. Then was told it would ship 2 wks later. Now I hear it again 2 wks later. I feel like this is a scam
  ·Reply·EditAshley N***** (to DBC Baby Bedding Co ) · 10:00 AM · [email protected] · Viewed
  CS
  If you choose not to wait to have the order shipped next week, I can cancel the order and block the account.
  Scammers don't offer to cancel.
  And if you had read, you would see DBC has been in business for 14 years.
  ReplyCS · 10:04 AM · Viewed
  Ashley N*****
  Yes and the reviews are not good.
  I read that too late and I now see

• Review fromMelissa R

  Date: 07/07/2023

  1 star

  Melissa R

  Date: 07/07/2023

  LIARS AND JUST HORRIBLE ALL THE WAY AROUND PLEASE DO NOT WASTE ANY TIME NOR MONEY WITH THIS PLACE. THEY GAVE ME THE RUN AROUND WHEN IVE ASKED SEVERAL TIMES NICELY ABOUT MY ORDER BUT AS SOON AS I CALLED THEM OUT ON SCAMMING THEY CANCELED MY ORDER AND TOOK OVER 50.00 OF MY MONEY. BEWARE BEWARE
  AND THEY DONT DESERVE A STAR SAD I HAD TO GIVE ONE.

  DBC Baby Bedding Company, LLC

  Date: 07/10/2023

  This individual was told when the order would ship, then she went crazy. This is not tolerated. She never said anything about scamming, and PS. SCAMMERS DONT REFUND!! Attached is the conversation.
  Hi Melissa,
  Thank you for your patience during the relocation of DBC Baby Bedding Co Headquarters.
  Custom Collections do ship 6-8 weeks from the purchase date as provided in the Shipping Policy Page. Tracking is emailed when orders have shipped
  ReplyCS · 2:18 PM · Viewed
  Melissa R******
  I don't care about the policy nor the relocation I want to know the
  status of my order.....
  ·Reply·EditMelissa R****** (to DBC Baby Bedding Co ) · 2:21 PM · [email protected] · View original email · Viewed
  CS
  So to simplify this for you, 8 weeks will be July 20th. Tracking is emailed when orders have shipped
  ReplyCS · 2:34 PM · Viewed
  Melissa R******
  So basically the 6 weeks is a bunch of bull???? I look forward to my order
  being shipped by the 20th
  After the above conversation, the order was canceled.

• Review fromAbbigale M

  Date: 06/30/2023

  1 star

  Abbigale M

  Date: 06/30/2023

  Sucks ordered two months ago still haven’t received product to say I’m upset is an understatement

  DBC Baby Bedding Company, LLC

  Date: 07/06/2023

  Order was placed May 30th for a custom printed collection will will ship 8 to 10 weeks from the purchase date. Today is July 6th.
  This is provided in the Shipping Policy for the customer to read.