We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Waste Management Services

Best Value Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had numerous issues with this company picking up my trash. I have used this company since about 2014. It used to be only an occasional missed week being serviced. In the last 12 months it has gotten worse. I would call the business office and would be promised a "credit" to my account. I honestly never really saw a credit on any bill. Recently, as in 8/2022 I was calling every week since they hadn't picked up. On 9/2/2022 I finally had enough. I called and spoke with Annette and told her that the trash had not been picked up for 3 weeks. She transferred me to a "Supervisor" named David as I wanted to close my account and have their cart picked up. I was informed that it could take up to 30 days for the cart to be picked up but a refund would not be given until the cart was returned. I'm still waiting as they still haven't picked up the trash or cart and it's been an additional 2 weeks since last contacted. I tried again today 9/19/22 I still couldn't get through to find out the status of getting things settled. I'm now paying for 2 different trash services and only getting serviced by one.

    Business Response

    Date: 11/28/2022

    Business Response /* (1000, 11, 2022/10/25) */
    There is a delay in removals but we are working on getting them picked up and i have requested to have the refund issued before we get the cart.

  • Initial Complaint

    Date:09/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is regarding Best Value Services ************************************** my residential trash service. I paid my quarterly fee for my trash to be picked up every week. They're supposed to pick up every Tuesday & the day after if there's a holiday, but it would take them up to 2 weeks to pick up after a holiday. My trash has only been picked up 1 time in the month of August. I've canceled service & they will not credit my account until they pick up the trash can. They told me it'd be at least a month or more to pick up the can & they still haven't empty my trash since August 14th 2022. Due to me getting new service I'm short on money having to pay 2 seperate trash companies. This is unacceptable in every way. Thank you kindly,
    John ********

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trash is not being picked up. They will not answer the phone. We have had many issues with them not picking up our trash recently.

    Business Response

    Date: 10/07/2022

    Business Response /* (1000, 5, 2022/09/09) */
    we have credited the account for the missed service and they have been serviced.

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I retained their services to have trash removal every Thursday morning. They have never been consistent and have not picked up my trash for several weeks. My trash now sits in a huge stinking unhealthy heap in my front yard. It has exceeded the limit of my container and is now a health issue to the community. I can not reach them by phone and they have not contacted me. I want a full refund of service so I can afford to change to a different company *********************************************.

    Business Response

    Date: 10/04/2022

    Business Response /* (1000, 5, 2022/09/08) */
    The account was credited for the missed service and was picked up.

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repeated failing to pick up our trash but happy to collect our payment. When we call to issue a complaint because the trash wasn't picked up they place you on hold and then hang up on you. My husband and I have called multiple times today (8/29/22) beginning at 8am and still have yet to speak with a representative and it is 4:44pm. Their website does not offer an email or comment option. No way to resolve this issue yet our trash continues to pile up and will soon invite rodents. Unacceptable customer service.

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * I have lived in my house for about a month now and decided To use them as my trash service I paid my $** for three months the first week no trash pick up and I called and complained the second week no trash pick up I called and complained because my neighbors across the street came over to my house telling me that my trash was in their yard because for two weeks my trash had not been picked up finally the third week comes it is not picked up I called again and they added a discount to my account for the next billing cycle they finally pick it up on the third week here we are on the fourth week and still no trash pick up I've called every single day and no one answers the phone or you get a voicemail saying sorry our call Volumes are too high call back later when the business opens at 8 AM is when I called in I hardly ever get through on my first day of calling so I have to call back again on my second day and barely get anybody by 3 o'clock in the afternoon and along with this they always say I'll let the driver know or they'll take down my address and have a The driver come pick it up by the end of the week and it never happened. I do not recommend this company out all day of the worst at getting back with you and having your trash picked up

    Business Response

    Date: 10/17/2022

    Business Response /* (1000, 5, 2022/09/08) */
    The account was closed on 09-01-22, added to the removal list and credited for missed service.


    Consumer Response /* (3000, 7, 2022/09/12) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I do not accept there response because they have only picked my trash up 3 times and here we are again 2 weeks later going on 3 weeks with no trash pick up and no one has informed me that they are no longer pickup up my trash. This is the most unprofessional service I have ever been with. I need all of my money back, not just for missed services.


    Business Response /* (4000, 9, 2022/09/19) */
    The account has been closed and they will be refunded once we get the cart back.


    Consumer Response /* (4200, 11, 2022/09/19) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    The trash can has been sitting there and here it is 3 weeks later and NO ONE HAS CAME TO PICK UP MY TRASH CAN! ******************************** Horrible customer service. If it was closed on 9-1-22 why is my trash can still there and have trash in it from 3 weeks ago? Why wasn't I notified that my service was ended? No one called or sent any mail. It's ended because I brought it to the BBB because no one is ever in office and yes I have called over 20 times in one week and even went by the office at 10 am and NO ONE WAS THERE!

  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in March, I believe it was, I paid for trash service for the year. In the last 5 weeks Best Value trash service has only came ONCE and that was almost 3 weeks ago. Prior to that they were skipping some weeks and coming on random days but at least they were coming. This week I have called 3 times to have my trash picked up and the lady keeps saying they will here the next day which they have not. My trash is over flowing and my neighbors have also been griping about the eyesore. And because it's so full I've had to start putting trash bags in my hot garage to get it out of the house. I tried calling again today to demand a refund and to cancel service but nobody is answering. I get an automated recording stating that they are experiencing high volume call to try back another time then hangs up. That was after hold for 6 minutes.

    Business Response

    Date: 09/29/2022

    Business Response /* (1000, 5, 2022/09/08) */
    They were credited for missed pickups and the trash has been serviced.

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have not picked up our trash for over two weeks I call and call and they say the same thing over and over they will be here they never come they make excuses all the time they drove by the other day passed all of us to pick up about three peoples down the street I paid three months of $** I want part of that money back a refund cause thy have done this way too many times I canceled and getting cheaper service they don't care

    Business Response

    Date: 09/23/2022

    Business Response /* (1000, 5, 2022/08/25) */
    The account has been set to close at the end of the month. A refund will be issued for missed service once the cart is returned.


    Consumer Response /* (2000, 7, 2022/08/25) */
    (The consumer indicated he/she ACCEPTED the response from the business.)


    Consumer Response /* (3000, 12, 2022/08/30) */
    They still have not got our trash today marks three weeks we have to use someone else's trash can cause we can't use ours I'm glad I canceled my service but its basically bad business sick of these people not doing their jobs I have paid for they lie about coming they need to come get my trash and take their trash can I'm not waiting to get my refund back till they get their can I want my refund back now tired of this **** maybe need to get ahold of someone to tell about these people

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid them 6 months of trash service and they don't show up it's been two weeks since they've picked up our trash and when we call they either don't answer or say they will be out today and then never show up we've asked for a refund and they refuse then never show up to collect the trash I'm afraid the city is gonna issue us a ticket for trash being over run

    Business Response

    Date: 09/27/2022

    Business Response /* (1000, 5, 2022/08/25) */
    They have been credited for the two weeks of missed service and a driver is going to service them.


    Consumer Response /* (3000, 7, 2022/08/25) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Trash is still on the curb piling up company promised pick up today and nothing saw the garbage truck drive by multiple times but never stopped


    Business Response /* (4000, 11, 2022/09/08) */
    They were credited for the missed pickups and have been serviced.

  • Initial Complaint

    Date:08/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have had this trash service for almost 2 years. Every month is a gamble on whether they pick up our trash or not. They are supposed to pick our trash every week as per agreement by both parties. Our trash hasn't been picked up in 4 weeks. Are we paying them to not pick up our trash?

    Business Response

    Date: 09/19/2022

    Business Response /* (1000, 5, 2022/08/16) */
    We have attempted to find this person in our system but the name, address, phone number, and email. But they do not appear in our system. The address did pull up an account but it was closed in 2020.

Best Value Services, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.