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Business Profile

Online Shopping

Wrenley & Brynn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order in March 2024 and still have not received the items or a refund. Sent an initial email which the company responded with shipment issues and it would take longer than expected. Since then, I have sent multiple emails requesting a refund and ANY information, of which I have had no responses. This company needs to refund the hundreds (if not more) of people who are in the same situation as myself!

  • Initial Complaint

    Date:11/13/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two items in April 2024. It has been 7 months and I have not received my order. I emailed the business and got a blanket response that some items take longer to ship. I emailed again in July and told them I wanted to cancel my order and receive a refund. The reply was they are having supply issues and that they are not able to cancel my order and to please be patient. I reached out again in September and have received no response.

  • Initial Complaint

    Date:09/07/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: April 30, 2024
    Never received product

    Requested to cancel and they responded the first time asking for more time to deliver since they are a “small boutique”

    I continued to ask to cancel three times without response

    As of September I still have not been refunded ir received product

    This is completely fraudulent and I do not believe it is a US based company.

  • Initial Complaint

    Date:08/26/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7-24-2024 I notified wren and Brynn
    That the company collected my money on April 26, 2014 for $87.01 for Order # *****. I still have never received my merchandise. They responded on May 08, 2024 to my email. I still have not received my money and I requested a refund of my money and still have not received a refund or my merchandise.

  • Initial Complaint

    Date:08/23/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased one article of womens clothing and never received. Purchased 5/5/24, send email 7/4/24, received a response it may take a little longer. Sent another email 7/31/24 asking to cancel since its been 12 weeks, no response. Just want a credit.

  • Initial Complaint

    Date:08/20/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed online order April 24 2024 and paid $37.54. Never received the order . Never received a notice of shipment . I sent Several emails to company inquiring about the order and request for refund . A few emails were never addressed at all - Some were answered with a generic “please wait 6-8 weeks due to supply chain difficulties.” I have requested a refund but the generic letter says that they can not issue a refund if the order has already been shipped but I never received a shipping confirmation email . Please help me get my money back and keep others from losing more money than myself !

  • Initial Complaint

    Date:08/06/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 16, 2024 I placed an order. I received my order confirmation and that three items would ship. Only 2 out of 5 of my items arrived. I emailed them several times about my order and was told they were experiencing some supply issues and the order could take 4-6 weeks. I have not heard back and do not have all of my items. I have disputed with my credit card company and they responded that the items have been delivered.

  • Initial Complaint

    Date:08/04/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed online order April 26 2024 and paid $37
    Never received the order . Never received a notice of shipment .
    I sent Several emails to company inquiring about the order and request for refund . A few emails were never addressed at all - Some were answered with a generic “please wait 6-8 weeks due to supply chain difficulties.”
    I have requested a refund but the generic letter says that they can not issue a refund if the order has already been shipped but I never received a shipping confirmation email .
    Please help me get my money back and keep others from losing more money than myself !

  • Initial Complaint

    Date:07/31/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 28, 2024 I placed an order through Wrenley & Brynn, receiving a confirmation email shortly thereafter. My credit card was charged for the item. I emailed the company on June 9, 2024 as I had not received the item or even been notified it had shipped. I received a response that they were having supply chain issues. It is now July 31, 2024 and I have heard nothing else, even though I emailed last week and this week asking for a refund.

  • Initial Complaint

    Date:07/30/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a dress from company on May 6th, 2024 for $37.00. Reached out to company on May 18th and they said longer than usual due to high volume of sales. Reached out again on June 28th, 2024 to inform them I never received item. On July 3rd, they stated some items are taking 6-8 weeks for shipping. At this time I requested a refund. No response. Reached out 7/16/24, 7/19/24, 7/20/24, 7/22/24, 7/23/24, 7/27/24, and 7/30/24. No responses received and no item has never been shipped or received.

Wrenley & Brynn is NOT a BBB Accredited Business.

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