We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

Wrenley & Brynn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

Customer Complaints Summary

  • 77 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When placing an online order they pop up and offer a promo code at checkout without informing the customer that utilizing the code makes the sale final and negates the ability to then return the items for a refund. Obviously no one is going to place an order for clothing, sight unseen, if they are aware they will not be allowed to return it should the item not fit. This is what happened to me when purchasing two dresses from this business. Order number ***** was received and tried on the day they were delivered and neither fit. I contacted the company for a refund via two emails and both times was assured that utilizing the proffered promo code at checkout to save $11 meant the sale was final and I was unable to receive a refund of my $62 purchase. Had I been informed that saving $11 would make a $62 purchase a final sale and prevent me from being able to return clothing I was purchasing without knowing if it will fit, I would not have done so. Upon mentioning this on their ******** posts, they blocked me and removed my comment, thereby preventing future customers from being forewarned. This is clearly their routine practice and how they make their money, as all ******** posts older than the amount of time it takes for purchased items to be delivered has an angry face as the predominant reaction, indicating the majority of their customers are unhappy and unable to receive resolution or warn future unsuspecting customers. This business is clearly a scam.

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress from this company and researched plenty of reviews before ordering. On their website and in multiple comments on ********* the company promised returns and exchanges for clothing that did not meet expectations. After receiving the item, it did not fit, so I emailed the company, requesting a return, and did not hear back in four days time. I then took two ******** to comment that I was attempting a return and had not heard back, and the company blocked me from their ********. I have since emailed them again, but I do not anticipate a response. I would hate for this to happen to others, too.

Wrenley & Brynn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.