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Business Profile

Bank

CBW Bank
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     

    Complaint: ********



    I am rejecting this response because: all they advised was they didn't know why I reached out and could not find an account in my name. Which is good because I don't know who CreditFresh is - however that makes it more concerning an account that was never opened, was closed and was on my transunion credit report -- how was my information even given if we both do not have record of an account?? 

     

    This is alarming. I do not want to deal with fraud or identity theft again. 



    Sincerely,



    ***** ********

    Business Response

    Date: 04/29/2024

    Dear ***** *********

    CreditFresh
    has received your complaint on April 22, 2024, through the Better Business
    Bureau (“BBB”).

    We trust that our email sent to you on April
    29, 2024, addresses your concerns.

    Should
    you have any further questions or concerns, please email us at [email protected].

    Best
    Regards,

    The CreditFresh Team

    Business Response

    Date: 04/30/2024

    Dear ***** *********

    As was stated in
    our previous email, we have received BBB complaint containing your name and
    email address. We take complaints very seriously and we would like to assist
    you. In order to review your concerns, we would require a copy of the credit
    report in question. If you do not wish to provide supporting documents, we
    would deem this complaint resolved.

    Sincerely,

    The CreditFresh
    Team

  • Initial Complaint

    Date:01/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This loan is very predatory. No matter how much you pay, mostly all of your goes in there pocket and not towards your loan. I've paid out about $1000 to them. And 95% of my money is interst. In order for me to pay this off. I will have to take out a loan from a more credible company. This has been a complete nightmare trying to pay this off.

    Business Response

    Date: 01/04/2024

    Dear ******* *******

    CreditFresh,
    on behalf of CBW Bank, Member FDIC, has received your complaint on January 1,
    2024, through the Better Business Bureau (“BBB”).

    We trust
    that our email sent to you on January 4, 2024, addresses your concerns.

    Should you have any further questions or
    concerns, please email us at [email protected].

    Best Regards,

    The CreditFresh Team

  • Initial Complaint

    Date:01/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took a line of credit with this company ****** ***** back on 05/2023 paying $98 biweekly, so far I have paid $1470 but is says I still owened $1370. Is this is shark loan? I will never ne able to pay this off, not with all the daily fees they imposed.

    Business Response

    Date: 01/02/2024

    Dear ****** *********,

    ***********,
    on behalf of CBW Bank, Member ****, has received your complaint on January 1,
    2024, through the Better Business Bureau (“BBB”).

    We trust that our email sent to you on January 2, 2024, addresses your
    concerns.

    Should
    you have any further questions or concerns, please email us at ************************.

    Best
    Regards,

    The CreditFresh Team

  • Initial Complaint

    Date:11/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit Fresh is a predatory lender. I can not pay down the balance no matter what I pay because they add fees every day. They also have a billing cycle charge that is added. My balance is 4,000. I paid 2,500 but non of that barely went to the principal balance. They don’t care about consumers. They did not send the agreement to me until after I withdrew the funds. I am so sad about this. I will be reporting this to the Florida state secretary. I would like my 2500 paid put towards my balance now and the account closed and paid off.

    Business Response

    Date: 11/30/2023

    Dear Ramona
    McFarlane,

    CreditFresh,
    on behalf of CBW Bank, Member FDIC, has received your complaint on November 21,
    2023, through the Better Business Bureau (“BBB”).

    We trust that our email sent to you on November 30, 2023, addresses
    your concerns.

    Should
    you have any further questions or concerns, please email us at *************************

    Best
    Regards,

    The CreditFresh Team

CBW Bank is BBB Accredited.

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