Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   According to state law, your line of credit is considered usurious and you are not entitled to the interest and fees you have already collected, and may have to pay me double what you have collected over the principle amount should this go further than the BBB. I am now changing my request for resolution as per state law. At this point, you may report the account as paid in full, never delinquent, and refund me the amount of interest and fees that I have paid over the principle that I borrowed, as required by laws of the state in which I live, which is where the contract was made. Please see that Florida Statutes account for you saying it is a "carried balance fee," not interest, and the law still defines that as usurious interest.
  
  
       Some of the laws you may be subject to are as follows:
  "687.02 “Usurious contracts” defined.—
  (1) All contracts for the payment of interest upon any loan, advance of money, line of credit, or forbearance to enforce the collection of any debt, or upon any obligation whatever, at a higher rate of interest than the equivalent of 18 percent per annum simple interest are hereby declared usurious. However, if such loan, advance of money, line of credit, forbearance to enforce the collection of a debt, or obligation exceeds $500,000 in amount or value, then no contract to pay interest thereon is usurious unless the rate of interest exceeds the rate prescribed in s. 687.071.
  
  
  687.03 “Unlawful rates of interest” defined; proviso.—
  (1) Except as provided herein, it shall be usury and unlawful for any person, or for any agent, officer, or other representative of any person, to reserve, charge, or take for any loan, advance of money, line of credit, forbearance to enforce the collection of any sum of money, or other obligation a rate of interest greater than the equivalent of 18 percent per annum simple interest, either directly or indirectly, by way of commission for advances, discounts, or exchange, or by any contract, contrivance, or device whatever whereby the debtor is required or obligated to pay a sum of money greater than the actual principal sum received, together with interest at the rate of the equivalent of 18 percent per annum simple interest. However, if any loan, advance of money, line of credit, forbearance to enforce the collection of a debt, or obligation exceeds $500,000 in amount or value, it shall not be usury or unlawful to reserve, charge, or take interest thereon unless the rate of interest exceeds the rate prescribed in s. 687.071. The provisions of this section shall not apply to sales of bonds in excess of $100 and mortgages securing the same, or money loaned on bonds.
  
  
  687.0303 “Line of credit” defined.—
  (1) The term “line of credit,” whenever used in this chapter, means an arrangement under which one or more loans or advances of money may be made available to a debtor in one transaction or a series of related transactions.
  (2) The Legislature hereby declares that, as a matter of law, “line of credit,” as such term is defined in this section, is deemed to have been included in and governed by the provisions of this chapter as it existed prior to, on, and subsequent to July 1, 1979.
  
  
      687.04 Penalty for usury; not to apply in certain situations.—Any person, or any agent, officer, or other representative of any person, willfully violating the provisions of s. 687.03 shall forfeit the entire interest so charged, or contracted to be charged or reserved, and only the         actual principal sum of such usurious contract can be enforced in any court in this state, either at law or in equity; and when said usurious interest is taken or reserved, or has been paid, then and in that event the person who has taken or reserved, or has been paid, either directly or indirectly, such usurious interest shall forfeit to the party from whom such usurious interest has been reserved, taken, or exacted in any way double the amount of interest so reserved, taken, or exacted. However, the penalties provided for by this section shall not apply:
  (1) To a bona fide endorsee or transferee of negotiable paper purchased before maturity, unless the usurious character should appear upon its face, or unless the said endorsee or transferee shall have had actual notice of the same before the purchase of such paper, but in such event double the amount of such usurious interest may be recovered after payment, by action against the party originally exacting the same, in any court of competent jurisdiction in this state, together with an attorney’s fee, as provided in s. 687.06; or
  (2) If, prior to the institution of an action by the borrower or the filing of a defense under this chapter by the borrower or receipt of written notice by the lender from the borrower that usury has been charged or collected, the lender notifies the borrower of the usurious overcharge and refunds the amount of any overcharge taken, plus interest on the overcharge taken at the maximum lawful rate in effect at the time the usurious interest was taken, to the borrower and makes whatever adjustments in the appropriate contract or account as are necessary to ensure that the borrower will not be required to pay further interest in excess of the amount permitted by s. 687.03."

  orrowed. As of the last statement, they have charged me $2310.00 in "billing cycle charges" in 2023 alone. Since it's technically not interest, it's legal but very predatory. I have made a payment plan to pay them off, but I have already paid more than $1000 over what the loan was worth. This was the worst financial decision I could have made and I wish I had never borrowed from them.

  

  Business Response

  Date: 11/17/2023

  Dear ******* *****
  CreditFresh,
  on behalf of CBW Bank, Member FDIC, has received your complaint on November 10th,
  2023, through the Better Business Bureau (“BBB”).
  We trust that our email sent to you on November 17th, 2023,
  addresses your concerns.
  Should
  you have any further questions or concerns, please email us at *************************
  Best
  Regards,
  The CreditFresh Team

  

  Business Response

  Date: 11/24/2023

  Dear ******* *****
  CreditFresh,
  on behalf of CBW Bank, Member FDIC, is in receipt of the rebuttal you have
  submitted regarding your complaint.
  We
  trust that our rebuttal response sent to you on November 24th, 2023,
  addresses your concerns.
  Should
  you have any further questions or concerns, please email us at *************************
  Best
  Regards,
  The
  CreditFresh Team

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit Fresh falls under predatory lending, they attach fees and lie to the customers about the true interest cost. I closed my bank account as $180 was being taken from my account and only $24 was to pay off the current balance. They also add on additional fees to the balance multiple times a month so you never can pay down the balance I reported them to FTC, consumers, and the attorney general and plan on continuing to push the issue contacting my state representative. They are not following the state and federal laws and look forward to them being the next predatory loaners to be exposed and held accountable. My loan is $2700 and I paid over $2700 but some how my account is over $3000 in what I owe. Good luck CBW. They claim the billing cycle fees but what they are doing is not legal. Please help join the class action lawsuit if you have been wronged by credit fresh

  

  Business Response

  Date: 10/16/2023

  Dear ***** *********
  

  CreditFresh, on
  behalf of CBW Bank, Member FDIC, has received your complaint on October 7,
  2023, through the Better Business Bureau (“BBB”).
  

  We trust
  that our email sent to you on October 16, 2023, addresses your concerns.
  

  Should you
  have any further questions or concerns, please email us at
  [email protected].
  

  Best
  Regards,
  

  The
  CreditFresh Team

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of *********** for a few years now. I am growing extremely concerned that this company preys on the less financially fortunate. My initial credit limit was $1400, but in May 2022 it was increased to $2,225. Since May 13, 2022 I have paid approximately $3200 in payments. Yet, my balance continues to be higher than my limit. My balance is currently a hundred dollars more than my limit, which is because out of my $122 semi monthly payment, only $20 goes toward principal and *********** collects the remaining $100. They are charging me $200 a month in fees, which is absurd and should not be allowed. Yes, it is a revolving line of credit in which I can use, but that is my choice. This company should not be able to practice in this manner. I will be seeking an attorney to further review my loan agreement. I also noticed that in my document section of my account there is an "amendment
  " from June 2022, which states I received a copy. Unfortunately, a copy was only provided in my account portal and not emailed nor mailed to me. Therefore, I had no way of knowing any changes were made. This document states that my continued use of the credit line is my acceptance of the amendment, which is unacceptable. All legal binding documents that amend my original terms should require a signature. I also received an email in May 2022 that my fees had been reduced due to outstanding payment history, yet, the fee I am charged is the same as what you report on your website for all customers.

  

  Business Response

  Date: 07/13/2023

  Dear ******* *******r,

  ***********, on behalf of CBW Bank,
  Member FDIC, has received your complaint on July 5, 2023, through the Better
  Business Bureau (“BBB”).
  

  We
  trust that our email sent to you on July 13, 2023, addresses your concerns.
  

  Should you have any further
  questions or concerns, please email us at ************************.
  

  Best Regards,
  

  The
  *********** Team