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Average of 26 Customer Reviews
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Review fromFJ R
Date: 06/02/2025
1 starFJ R
Date: 06/02/2025
The pricing is excellent. But the drama is beyond words when you order, as everything is drop shipped and the charges for shipping are 12.99 each. They made me provide proof of an address for a Post Office box to complete the order. I have never been asked for this but complied. They then followed this with a request to ship to my residential address because it could not be shipped to a PO box. This was unacceptable as we do leave town at times and do not want a package sitting by the street to be stolen or sitting in the rain. My biggest issue was why have me prove a connection to the PO Box address if you do not ship to a PO Box? Just be up front about the shipping policy and then I would know not to spend a week wasting time on the delays. The purchase was for stocks and grips and nothing was regulated. I have purchased firearms online with less hassle than this company.
Make your policy transparent and communicate more clearly.
KYGUNCO/ Kentucky Gun Co.
Date: 06/04/2025
Thank you for your feedback. We truly appreciate you taking the time to share your experience—it helps us identify areas where we need to improve. We’re glad to hear you found our pricing competitive, but we're sorry to learn that the shipping process caused frustration. Unfortunately fraudulent orders have been causing a bit of a problem here lately so we want to ensure we are protecting our company and our customers. As for shipping, some of our suppliers ship directly to you and unfortunately, not all carriers support delivery to PO Boxes. We’re sorry for the delay and the extra steps you had to take.Review fromAndrew B
Date: 05/01/2025
5 starsAndrew B
Date: 05/01/2025
I have purchased online many times from Kentucky gun Company. Great customer service very fast shipping. And all orders have always met their descriptions and my expectations. Great place to do business with.KYGUNCO/ Kentucky Gun Co.
Date: 05/05/2025
Hello Andrew. We truly appreciate your business over the years! Thank you for choosing KYGUNCO!!Review fromJoe M
Date: 03/11/2025
1 starJoe M
Date: 03/11/2025
Sent wrong firearm to fl. When I called them they said I was wrong! I had the gun sitting in front of me that they sent but I was still wrong. No apologies or what they could do to fix it. They told me just send it back. I said ok and cancelled my other orders with them. Better online store with much better customer service.KYGUNCO/ Kentucky Gun Co.
Date: 03/12/2025
Hello Joe. Thank you for reaching out to us regarding your recent experience with KGC. When you called our customer service line yesterday, you asked if we could offer a $100 discount on this firearm since you received a 24" barrel when it was supposed to be 26". We stated the UPC & style number from the manufacture website states this model is a 26" barrel. We stated we would get this firearm back for a full refund IF the firearm was indeed a 24" barrel. If the firearm was 26" & returned, there would be a 10% restocking fee. If the firearm is still at the FFL dealer, we can still do this for you! Please let us know by emailing [email protected] or contacting us back at 502-348-3594.Review fromrob w
Date: 02/24/2025
5 starsrob w
Date: 02/24/2025
Great company to deal with. Several on line purchases...excellent price/communication/customer service. I highly recommend them.KYGUNCO/ Kentucky Gun Co.
Date: 02/25/2025
Rob, thank you for the kind words! We greatly appreciate your business!!Review fromJeffrey R
Date: 11/04/2024
4 starsJeffrey R
Date: 11/04/2024
I have never bought a gun online from them, but I have ordered online and drove 4 hours to their store, because I'm retired and have plenty of time. Their store in Bardstown is very busy, and Bardstown is so small you could drive right past it. This is not a warehouse, it's a very big mom-and-pop shop. If you call them, you will be on hold for a while because they are busy, but you will speak to someone in the store. Every time I've been there I've had to take a number, that’s how busy they are. I went there to look at 3 different guns and the salesperson never rushed me despite how busy they were. I would have given them 5 stars except for the long wait times. I would definitely recommend them. I will see how their shipping is because I can't drive that far anymore.KYGUNCO/ Kentucky Gun Co.
Date: 11/05/2024
Jeffrey, thank you for reaching out to us regarding your recent experience. We appreciate the kind words! We are working on getting our hold times down to make the KYGUNCO experience better. We hope to see you back in the store soon!Review fromPhilip S
Date: 09/19/2024
1 starPhilip S
Date: 09/19/2024
HOW TO LOSE A FORMER 20 YEAR CUSTOMER
1) Employ a smart-mouth brat store manager named Gabi (aka "Pickles") who intentionally picked a fight with me over my cataract problem. She is a former healthcare worker rejected for her rude manner. She offered to buy Save-A-Buck at one time, but thankfully the good Mr. Walker did not sell to the brat. KYGUNCO lost in excess of $1500+ from me just in the month of July 2024. Mr. Walker thanks you for the business Gabi!!
2) Have a malfunctioning digital ATF background check device and unable to have the screen brightness or contrast adjusted so as to aid a senior citizen with a temporary cataract disability. Also, no paper method either. The device actually retained the previous customer's critical personal info too! I gave up in frustrating.
3) Have so-called "expert" counter help that does not even know the basic difference between 22MAG and 17HMR casings. Since Blaine left, the only worthwhile employee left is Zach.
4) Have common items constantly out of stock. For example, a basic 22 cal Pro-Shot spear jag not on the shelf for over 2 months. Ok, time to go get it from EBAY with no problem.
5) Have ammo on the very top shelf where the customer and employees cannot even find it. Basic 22WMR CCI was found covered in dust on the very top shelf. Great business practice there Patrick H.! DUH!
6) Prices? Give me a break. Bought a CZ 457 for $100 less out-the-door from Alabama. Frequently $50 or so mare than the competition on firearms.
7) Actual store inventory out-of-sync with web site. Waste more of the customer's time, Patrick H.
8) It's NOT Keene's Depot anymore, that is for sure. Instead, KYGUNCO is a wanna-be Walmart superstore attempting to please all people and rarely succeeding IMO. Never again! See ya!KYGUNCO/ Kentucky Gun Co.
Date: 09/20/2024
We wish Mr. Samsa the best, hope he finds a place that meets his expectations.Review fromJUSTIN D
Date: 08/16/2024
5 starsJUSTIN D
Date: 08/16/2024
I ordered .410 single-shot Rossi. It was delivered via FEDEX to the wrong address and not to my local FFL. KYGUNCO filled my order for a second time in order to provide a replacement pistol. FEDEX ended up locating the original pistol and delivered it to my local FFL. I contacted KYGUNCO and they were able to cancel the replacement order. I was glad to see that KYGUNCO was willing to do right by me in sending a replacement pistol.KYGUNCO/ Kentucky Gun Co.
Date: 08/19/2024
Justin, thank you for the kind words! We appreciate your business and appreciate your patience during this process!Review fromKief C
Date: 05/30/2024
5 starsKief C
Date: 05/30/2024
Great price and fast delivery. Will definitely purchase from here again.KYGUNCO/ Kentucky Gun Co.
Date: 06/04/2024
Thank you for the kind words! We greatly appreciate your business!Review fromMarcel A
Date: 03/16/2024
1 starMarcel A
Date: 03/16/2024
I suffered discrimination and defamation from this company. Today 3/16/2024 i went through a very unpleasant situation at this company bardstown ky location. I was falsely acused of trying to make a straw purchase based just on asumptions not on facts. Nonetheless i was not trying to make a straw purchase i went to this store to buy a suppressor and waited in line almost 30 minutes and when it was almost my turn i was approached by a lady that claimed to be the store manager and she told me that she could not sell me a firearm because someone said to her that i received money from a person in the parking lot and that is a total lie as i walked inside as soon as i pull up to that parking lot. She refused to give any proof she refused to look at the cameras and when i told her that there must be a confusion she said that the description she got was my description. I don't even know if i should believe that story or if that was just an excuse to not sell me anything and i told her that i was not there to buy gun i was there to buy a suppressor. She refused to sell me anything even ammo. I felt very offended and i believe this is racially motivated since i'm hispanic. I'm very frustrated and i did not deserve to be treated like this i have been a customer for this company for about 8 years and i have spent thousands of dollars at this company. She accused me based on something thag she was told but she didn't even bother to find out the truth that i was not the person that some supposedly saw in the parking lot. Anyways i will not return to this business and i felt humiliated by that store manager. I was a frequent customer but not anymore this is not how you treat your customers i will spend my money somewhere else but the part that hurt me the most was the false accusations and the discrimination i received.KYGUNCO/ Kentucky Gun Co.
Date: 03/18/2024
Marcel,
KYGUNCO does not discriminate. We serve all law-abiding individuals with the utmost respect and courtesy. In accordance with federal law we cannot allow straw transactions. Thank you for your understanding.Review fromPaul W
Date: 12/20/2023
5 starsPaul W
Date: 12/20/2023
Very satisfied with online order service! I would use them again.KYGUNCO/ Kentucky Gun Co.
Date: 02/05/2024
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