Reviews
This profile includes reviews for Pink Lily's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 71 Customer Reviews
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Review fromLinda W
Date: 10/21/2023
1 starLinda W
Date: 10/21/2023
Waited over a month for my package which they say was delivered. It wasn’t. Company says to talk to delivery service and delivery service say to talk to Company. What a scam. If I could give a negative number for this company I would.
Pink Lily
Date: 10/29/2023
Hi Linda! We are so sorry you did not receive your order. We definitely want to get this taken care of for you. Please email us at [email protected] so that we can further assist you.Review fromCiara N
Date: 10/13/2023
1 starCiara N
Date: 10/13/2023
The fact that the only way they give a refund is store credit is ridiculous. They should make that information more clear so you’re not screwed out of money wasted on things that don’t fit. I have gotten the XS in all the things I’ve ordered and they’re huge but to only receive store credit when I can’t get another size that will actually fit makes me furious with this company.Pink Lily
Date: 10/14/2023
Hey Ciara! I am so sorry you were not happy with your purchase. I have noted your order and you can now process a return for a refund to your payment method. Please reach out to us at [email protected] with any questions.Review fromLeigh M
Date: 10/12/2023
5 starsLeigh M
Date: 10/12/2023
I have ordered several dresses from Pink Lily this year, and so far, I LOVE everything I have purchased. I also did not wait long for my items to arrive. I am pleased with the quality for the price! I am hoping they add more colors to the muslin dresses. I have the Take Your Time Rust dress and the white and pink one too. They are extremely comfortable, and I get so many compliments every time I wear them. Please add a sage color to the palate or a hunter green! I would love to have a green for Christmas time! I also ordered the It's All So Clear white dress. It is a beautiful casual dress. The fabric is great, and it is lined very well. I am extremely happy with this dress as well, and I love the puff sleeves. For the price, the quality is great! I would LOVE some other colors in this dress as well!!!!!Pink Lily
Date: 10/14/2023
Hey Leigh! Thank you so much for the review and feedback! We appreciate your business!Review fromAlexa R
Date: 09/28/2023
4 starsAlexa R
Date: 09/28/2023
I absolutely love Pink Lily. They’re my go to for any event. But I find myself frustrated when I’m constantly ordering clothes for events and they never seem to be shipped in time. I thought 2 weeks in advance would be enough time and it sure is not.. it’s a little upsetting that I ordered clothes and they take so long to process and ship. Especially when it’s the only outfit I could find that I liked for said event. It’s not like I’m ordering an outfit and asking it to be shipped around the world. My order has not even physically shipped yet… it’s still in “pre-shippement.” Just be aware when ordering that you need a month prior to any event to actually order or you aren’t going to have your clothes in time.Pink Lily
Date: 10/17/2023
Hey Alexa! I am so sorry for the delay with your order. I do see it was delivered. If you have any questions, please reach out to us at [email protected]Review fromkimberly m
Date: 09/19/2023
1 starkimberly m
Date: 09/19/2023
GARBAGE!!!!
This site is total garbage and a scam. Everything is cheaply made and you can find online for a fraction of what they cost.
DO NOT WASTE YOUR MONEY THEY DO NOT GIVE REFUNDSPink Lily
Date: 09/20/2023
Hey Kimberly! I am so sorry you were not happy with your purchase. Please reach out to us at [email protected] to further discuss a refund.Review fromAsh T
Date: 09/09/2023
3 starsAsh T
Date: 09/09/2023
I enjoy most of what I order from Pink Lily and have never had shipping issues but beware they only post 5 star reviews on their website so you don’t get accurate reviews of their products. I know this because I have written honest reviews on product quality and fit and they never post them. Seems very dishonest and has made me cautious in future orders.Pink Lily
Date: 09/20/2023
Hey Ashley! All reviews are posted to our website and do take some time to post. If you would like to further discuss your concerns please email us at [email protected]Review fromKyley F
Date: 08/24/2023
1 starKyley F
Date: 08/24/2023
The return process for this company is terrible. I would have reordered in the future if this return process allowed for
Returns to original
Payment. Such cute stuff but as an online business. They should allow for full refund not in a gift card.Pink Lily
Date: 09/20/2023
Hey Kyley! I am so sorry you were not happy with your order. I have noted your order for a free return to your payment method. You can now process a return on the returns portal on the website. If you have any questions, please reach out to us at [email protected]Review fromLeighanne H
Date: 08/23/2023
1 starLeighanne H
Date: 08/23/2023
Do not purchase from this site. Hard to get refunds if something you ordered does not work. You get a "credit" to buy something else. You FINALLY find something to order. It never comes. So done with this company. Then they want you to rate your experience. ?? but don't give you the option to type in the comment boxes. So shady! Only the ones THEY allow. Can't even type your own review header. They want you to pick obsessed. Comical. SOOOOOO NOT OBSESSED. how can you be.. I mean. Crap customer service out weighs any product. IF YOU ACTUALLY receive it that isPink Lily
Date: 09/20/2023
Hey Leighanne! I am so sorry you were not happy with your experience. I have reached out to you personally through email so we can get a new package sent out to you.Review fromMichelle D
Date: 07/29/2023
1 starMichelle D
Date: 07/29/2023
I received an order. Unfortunately they sent me the wrong size of one item and the others did not fit/were poor quality. I requested a return. Their form of return is store credit/e-gift card. This was not listed in the refund until I started the return process online. I requested a return and contacted the company. They only refunded my original payment for the wrong item received & “store credit” for the other items. I do not want to purchase anything else from here. I DO NOT recommend ordering from the company. It’s not right.Pink Lily
Date: 07/31/2023
Hi Michelle. We are very sorry for any inconvenience our return policy may have caused you. Please reach out to us at [email protected] referencing this review and we will be happy to assist and further discuss from there.Review fromNicole D
Date: 06/25/2023
1 starNicole D
Date: 06/25/2023
BUYER BEWARE. The WORST women’s clothing company I have ever dealt with. This is my first and last time ordering from them. My order totaled roughly $400 and the items in the box were actually wet upon opening them. I went to their customer care portion of their website and learned that apparently not only do they not offer refunds to original payment methods (only to a store credit which is ABSURD), you have to go through a third party called Route if you have anything defective with your shipment. So now I’m dealing with Route customer service. I think it’s absolutely outrageous with most people buying things online nowadays that they will only offer customers a store credit. I could see this being a huge issue for women because many people will buy multiple sizes to try on and would never get expect this kind of return policy. And what’s worse is that they’re offloading issues that are probably their fault to a third party vendor. Dishonest, shady business operations that are scamming women. Do not buy from this company. I’d rather shop at any other business that has reasonable policies and where I can feel good about supporting the business. I hope this saves some other poor innocent woman from buying anything from this establishment.Pink Lily
Date: 07/25/2023
Hey Nicole! I am so sorry for the trouble with your order. I do see my team was able to help with a refund. If you have any questions, please reach out to us at [email protected]
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