Complaints

This profile includes complaints for Fischer Homes Greater Cincinnati's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fischer Homes Greater Cincinnati

  3940 Olympic Blvd Ste 400 Erlanger, KY 41018-3593

• 

  Fischer Homes Greater Cincinnati

  2350 Antoinette Way Union, KY 41091

• 

  Fischer Homes Greater Cincinnati

  773 SLATE VW NEWPORT, KY 41076-7107

• 

  Fischer Homes Greater Cincinnati

  5376 Elmwood Lane Liberty Township, OH 45044

• 

  Fischer Homes Greater Cincinnati

  6790 Ruwes Oak Dr Cincinnati, OH 45248

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 24, 2022, we participated in a new home orientation for the ranch that Fischer Homes built for us in the ******** ** ********** in ******. At this time we were assured that the swale in the backyard would be remedied (water stands longer than 48 hours which is not in compliance with the National Association of Home Builder's standards). To date this has not been remedied. The swale floods during rain and when the neighbors behind us water their yards. I advised our field manager of this issue, and he calculated the time period incorrectly. The rain stopped at approximately 10 a.m. and he didn't start the clock until the next day. This negligence from Fischer has been a hallmark of our post-close process. They have been indifferent to my requests, our inability to use our backyard as was guaranteed us on 8.24.22. I have been kind, funny, engaging, etc. to attempt to get Fischer Homes to do their job. I will no longer be placated about my backyard. My yard is the worst in terms of drainage, but the issue involves other homes. My next door neighbor contacted the ****** County Soil & Water Conservation District, who has been tracking the problem. After my emails were ignored and my concerns about not being able to use my back yard as I see fit, were met with indifference (typically silence). I became threatening. I was then told that a surveyor had mapped the swale and that they were coming to dump a "significant" amount of dirt in my yard to remedy the issue. Previously, I had been told my yard wouldn't be affected. They were going to enter my yard without permission and implement a plan by unqualified personnel. I refused and made the county's approval a condition to enter my property. The county required a rendering of the land after remedy. For four weeks, Fischer has done nothing. I escalated to an individual who ignored my pleas. I think the only language Fischer speaks is litigation. I want this fixed immediately. The county sees how Fischer operates.

  Business Response

  Date: 11/09/2022

  Dear Better Business Bureau,
  Fischer Homes has been working through the drainage matter by
  way of hiring a well-respected Civil Engineering company. The company shot
  grades and is performing a revised drainage survey with target elevations.  At the customer’s request the drainage survey
  report must be reviewed and approved by the county prior to any work being
  performed on their property.
  

  Fischer Homes believed our initial plan of action would have
  served the same purpose, but we’re abiding by the request of our customer. We
  apologize for any inconvenience this matter has caused and will rectify the
  drainage matter as soon as it’s approved.
  

  Regards,
  
  Fischer Homes

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We built a new home with Fischer and closed on the home in July 2021. After about 3 month both corners of the master bathroom shower had active growing fungus/mold and leaking issues. In the last year of time, Fischer warranty repairs have been conducted to fix the leak and mold issue five times. They have removed dry wall, done chemical spray for mold control, they have removed removed panels of the shower walls and reset them. None of the repairs have yielded success. We are now on our sixth time of having water leaking from the corner, wet dry wall, and water seeping from the caulk. They cracked the wall the removed in the corner and tried to epoxy it instead of replacing it so the 'new' work looks very undesirable. Caulk is piled on so thick it looks awful. Every time they are in my home for a repair they leave behind a huge mess and are here for days being extremely disruptive to my family of 6.

  Business Response

  Date: 11/01/2022

  Dear Better Business Bureau,

  The Fischer Homes Construction Manager for this area spoke with our customer in the early afternoon of October 28th. He had already assured them that we were going to schedule a full tear out and replacement of the shower surround. It has actually been scheduled for November 8th due to the customer not having availability this week. 

  Fischer Homes is confident that this warranty matter can be successfully performed and that our customer will be satisfied with the result.

  Thank you for allowing Fischer Homes to respond and maintain our high level of customer satisfaction.

   

  Regards,,

   

  Fischer Homes.

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2022 we signed a purchase agreement for a new condo built by Fischer Homes. They condo was originally scheduled for completion in September however now it seems that it may not even be completed this year. But the real issue is the quality of craftsmanship that Fischer Homes is allowing to take place. Also the way that they treat customer concerns.
  
  I’m attaching pictures of our concrete floor that was poured a few months ago. It has cracks 1/4” in width throughout the condo. It also has elevation changes at the cracks which indicates that not enough rebar was used in the forms and also possible structural issues. The pictures are of the quality that a $325,000 residence warrants by Fischer Homes.
  
  We contacted the sales representative after the cracks started to appear who assured us that there was nothing to worry about and it was normal. We ended up having to go above her as she didn’t seem interested in relaying our concerns to the building managers. I eventually received a phone call from the Fischer Homes builder in charge of our building. I was told that the slab is cracked because it is such a large pour on the second level. That is a lie because I am currently working in a new construction building with a slab that is 10 times the size of ours with zero cracks. We were told that any gaps or elevation changes 1/4” or more would be filled. Anything under that would not. And that’s all that they are willing to do.
  
  We just want the cracks repaired with the correct process by a professional repair company. Than means grinding the cracks, prepping, and filling with a low viscosity high psi epoxy. That would be good business and almost the quality we are paying for.
  
  Also included are photos of other issues of poor craftsmanship. They didn’t even look at the floor plan we purchased as the open room was supposed to be an office. We had to notify Fischer Homes that they were building the wrong floor plan and it still isn’t fixed.

  Business Response

  Date: 09/09/2022

  Dear Better Business Bureau,
  

  Fischer Homes has been constructing condominium buildings
  for over thirty years and knows the process as well as any homebuilding company
  in the business. We are continuously making improvements to the way our
  buildings are being constructed for the benefit of our customer.
  The condo building that our customer has brought to your
  attention is clearly still under construction. The flooring system has been
  designed to achieve the best sound proofing possible for our customers. The
  decimal transmission between floors is now the lowest it’s ever been. The construction
  of the floor consists of truss joists, 4’ x 8’ OSB and then a layer of 4’ x 8’ foam
  prior to the two inches of concrete being poured. The concrete is truly for
  sound attenuation, not for anything structural. The statement that there’s not
  enough rebar is incorrect as there isn’t rebar in the design. When a structural
  concrete slab is poured the rebar requires two inches of coverage on both the
  top and the bottom sides.
  

  The cracks that do occur are not changing the integrity of
  the flooring system, and any crack of a ¼” or more in width is ground and
  filled during the floor prep stage. By the time this is being performed the
  concrete has gone through the hydration and curing process and any cracking
  that may occur will already have happened.
  

  The framer did miss a few interior walls, but our Field
  Manager hadn’t performed the frame punch on the condo prior to our customer entering
  and notifying the field team. For obvious safety reasons, our contractual
  agreement states that our customers are not to randomly go through an active
  job site without making an appointment to go through with a Field Manager. There
  are many OSHA requirements that must be taken into consideration during the construction
  process.
  

  The building is currently on track to be complete in December.
  With the up and down supply chain matters we can’t guarantee it though, however
  it is on schedule at this time.
  

  Thank you for the opportunity to clarify the non-issues that
  you recently received. We will wok with our customer and educate him on any
  other situations he believes are not being performed correctly.
  
  Thank you,
  
  Fischer Homes

  Customer Answer

  Date: 09/09/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  They refuse to admit their mistakes. They refuse to acknowledge mistakes. And finally they refuse to repair mistakes. I have worked in construction for 15 years and I know what is normal and what isn’t normal. All that we asked in return was that the cracks be repaired which is a reasonable request. It’s just bad business.

  Regards,
  

  
  
  ***** *******
  
  

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The granite in our new home has visual cracks that have been filled. You can feel them and are off color which makes them even more noticeable. Fisher Homes refuses to replace them as they contend that the cracks are inherent of granite. They stand behind their decision that they are acceptable and we were advised that the granite was a natural stone and may have imperfections. We understand imperfections, however not cracks to the point they were filled and very apparent visually. We have had an independent professional look at them. He advised the have been filled poorly and over time they will continue to crack.

  Business Response

  Date: 09/08/2022

  Dear Better Business Bureau,

  Fischer Homes requested that our Build Right Manger who knows quality construction as well as anyone review the granite tops in question. He reported back that the granite is in great condition with no cracks observed. He noted that there are color variations as there are with any natural stone product, but nothing that would warrant a replacement. We're sorry our customer isn't pleased with the natural stone variations, but we do stand by our Build Right Manager's decision on this top. He did however agree to replace the top in the Owner's bath due to an extraordinary color variation in this top as opposed to the original selection.

  We have attached the documentation about granite and other natural stone products from both the Fischer Homes Homeowner Use & Care Guide as well as the contractually agreed upon NAHB Residential Construction Performance Guidelines. This is what we rely on to make decisions when these matters arise. If a more consistent appearance is desired our Design team will recommend Quartz, as it is more controlled than a stone slab harvested from a natural source. 

  Thank you again for the opportunity to review and respond to this matter.

   

  Fischer Homes

   

  Customer Answer

  Date: 09/08/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.  
  

  We want an impartial party to review the island granite.  The granite on the island is the main unsightly countertop. We are confused about their statement concerning quarts. Are they offering to replace with quartz?  

   

   

   

   

   

   

  granite

  
  
  Regards,
  
  
  
  ******** *** ***** **********
  
  

  Customer Answer

  Date: 09/09/2022

  Yes we understand all the stuff about impurities in natural stone, however not cracks. Especially not filled with a color that does not blend with the rest of the counter, it stands out like a sore thumb -see attached. This island is the separation between the living room and kitchen. It is the focal point of the rooms in this open concept model. We would be open to not replacing the master bath counter which they have agreed to replace instead replace the island counter

   

  Business Response

  Date: 09/16/2022

  Dear Better
  Business Bureau,
  The fissure or
  vein in the granite top is inherent to the stones natural structure and is within
  the NAHB Performance Standard. It’s also why we make sure the tendencies of
  granite and other natural stone products are discussed by our Design Center
  associates and found in our homeowner literature. To expect a finish without
  any imperfections is unrealistic in a natural stone product.
  

  However, the supplier and the installer have agreed to do a one-time replacement in the interest of exceptional customer service. We will
  require the customer to sign-off that the top may not be an exact color match
  with the other granite within the kitchen area.
  

  Thank you
  for your service,
  

  Fischer
  Homes

  Customer Answer

  Date: 09/16/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Who do I contact to facilitate this?
  
  
  
  Regards,
  
  
  
  ******** *** ***** **********
  

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2020 I have closed on the new house I built with Fischer Homes at **** ******** **, ***** ** *****.
  Before the one year ‘Final Service Request’ per the contract I have noticed that there was a water leak from the rain in the finished basement and I informed the builder (Fischer homes).
  It was manifesting as the water was pooling in a conner of the basement and the discoloration of the baseboard and drywall (see attached photos)
  In November 2021 they dispatched a team that investigated the issue by cutting a piece of drywall and inserting a small camera to find the leak cause.
  A few weeks later they dispatched a subcontractor that attempting to fix the issue by injecting some foam. A few days later another team came back and restored the drywall and declared the issue closed.
  Also they painted back the baseboard and drywall.
  
  After a few months I noticed that the baseboard color was changing again as the rainy season began.
  I have contacted the warranty office several times and eventually they send someone from the water proofing subcontractor in July 2022.
  When the subcontractor arrived he informed me that he can not proceed because the leak was in the finished side of the basement and he was not supposed to take down the wall and deal with the leak, suggesting that I call back Fischer Homes.
  
  I called back Fischer Homes and after a few conversations their Warranty manager informed me that the water proofing warranty is covered but any additional work like diagnosing or removing the drywall and mounting it back is not covered, so I would have to find my own contractors and have them do everything except the waterproofing.
  
  Since Fischer Homes failed to resolve the issue at the ‘Final Service Request’ per the contract, I expect them to perform all the steps required to fix the issue since the original cause and my notification predates the ‘Final Service Request’.

  Business Response

  Date: 09/12/2022

  Dear BBB,

  A Fischer Homes Customer Care Manager made an appointment to investigate the issue, and has initiated the repair process for our customer. He will see this process through completion.

  Thank you,

   

  Fischer Homes
  

  Customer Answer

  Date: 09/16/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* **********
  

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2022 we noticed the brick of our home pulling away from the wall. We purchased our home in October of 2014 and were not the original builders of the property. The home was built in 2006. I reached out to Fischer's warranty department and alerted them of this issue and asked if there is anything they could do about it. They stated that due to the fact that we did not originally own the home they would not come out and look at it. They did state that if after we had someone come out if had documentation that the issue was from a building violation or that they did something improper during the build, they would send someone out. After that we had 3 masonry companies come out all who were concerned about improper build issues but they would not be able to verify this until the brick was removed. We hired **** ****** Masonry to complete the work and ended up having to choose brick that was not an exact match of our current brick because of supply issues. Work began on our home on 8/1 and on 8/2 the brick was removed. Upon removing the brick there were no brick ties found behind the brick from our windows and door up which is the area where the brick was seen to be pulling away from the wall. See attached photo documents. We reached out to Fischer on 8/2 to alert them of this so they could send someone out to see this themselves and were told they would send a message and someone would contact us. We received no call from Fischer so on 8/6 we called again and were told they would send another message and someone would call us on Monday. As of 8/11 no one from Fischer has returned our calls and the work has been completed so they are only able to see the concern based on our photo documentation. The steel behind the brick was rusted and needed replaced which was also an additional expense. In total the job was $9,000 and we are seeking Fischer to reimburse this since they did not return calls or attempt to rectify this situation on their own.

  Business Response

  Date: 08/23/2022

  Dear Better Business Bureau,

  Fischer Homes has contacted the author of the complaint received by the Better Business Bureau. We requested more pictures and documentation to review, but we're confident both party's can reach an amicable resolution to this matter. The home was actually built by the former ***** ****** ****** ***, but Fischer Homes will work with homeowner in their absence.

  Thank you again for the service you provide for both consumers and businesses. 

   

  Fischer Homes

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told that sealing our driveway and sidewalk was part of the package when we signed our contract to build. Our contract was with ***** homes but within a few days it was announced Fischer Homes bought ***** and would honor all commitments. We moved in Sept 2021 and were told they would schedule the sealing to be done. Months went by and finally we were told it would be spring. Spring came and we started asking again, we were assured it would be scheduled, we even have an email stating it. All previous homes built under ***** contracts in ******* ***** had their driveways and sidewalk sealed.

  Business Response

  Date: 08/12/2022

  Dear Better Business Bureau,

  Fischer Homes discussed this matter in the ******* ***** community with a ***** Family Homes executive. We have learned that it's not actually a contractual obligation, but they did plan to seal the remaining ***** Homes in this particular community.

  We have since reached out to this customer and explained the situation and let her know that her driveway will be sealed this fall. We also gave her an associate to contact if she has any further questions or concerns.

   

  Thank you,

  Fischer Homes *** *****

  Customer Answer

  Date: 08/13/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this on behalf of myself and my husband. Closed on our house 1/28/22 with escrow agreement that sod and final grade would be completed by 6/1/22. It is now 7/27/22 and we do not have landscaping, sod or grading. They did do some grading but it has since overpopulated with weeds and some has run off on to the sidewalk. We have attempted to ask Thomas and John but get excuses about contractors and weather. If either of those were a problem, the 5 houses on ******** ***** that closed after us and before 5/1 would not have had their yards completed. That's just on one street. There are patio homes that have also had their work completed. We are the only house without landscaping, much less sod. I have tried to reach out to fischer through the portal earlier today explaining my issue and requesting the construction manager call me but have not received a response yet. We are very frustrated that even with escrow withholding of almost $5500 we still cannot get our yard. 574k for a house with nothing but weeds. And to see they have done houses that closed 2 months after us? Statements on here from other complaints saying they go in closing order? Apparently they do not. We don't want to have to seek legal counsel, but fischer is 2 months in violation of the agreement and no action despite our requests. The attached document is houses that have their job completed. It includes the listing of house numbers on ******** ***** and the closing date, sorted by closing date. Yellow highlight are ones closed after us. Also attached is a pic of our escrow agreement showing work to be completed and deadline.

  Business Response

  Date: 08/09/2022

  Dear Better Business Bureau,

  Fischer Homes' Construction Manager made immediate contact with our customer to convey the dates that their yard and landscape was scheduled. They were both installed within the last two weeks. Our Construction Manager reached back out to our customer for their feedback, and they acknowledged that they're very satisfied with the installation.

  There are a number of reasons why homes have the yards and landscaping installed in groups, but the most common is for our trade partners efficiency. When they have multiple to install that are grouped together, they can grade and sod at a much faster pace if they complete them while they're set up in that specific section of the street. Unfortunately, this sometimes results in the scenario that our customer explained in their complaint. 

  We do apologize for the inconvenience of the wait for this particular customer, but we're glad to hear they're pleased with their newly installed outdoor grounds.

   

  Thank you again for your service to both our customers and Fischer Homes.

   

  Fischer Homes 

  Customer Answer

  Date: 08/09/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Landscaping done 7/28, sod done 8/4.  Note this is still 2 months beyond escrow agreement with mortgage company.  It should not take a formal complaint and willingness to have mortgage company refund escrow withholding to my account due to breach by Fischer.  The construction supervisor for my division has to be more aware of daily goings on.  His two coworkers do him no justice.  One is too new to know better and the other one is a know it all condescending blow-hard that I have yet to find ONE person who doesn’t dislike him.  To the pount that some people who are in the building process wish they could back out.  That should tell Fischer there’s an employee problem.  There just needs to be more ‘management’.  Know when things aren’t completed and why.  

  
  
  
  Regards,
  
  
  
  ******** *********
  
  

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a leak into my upstairs bathroom resulting in water spots on my celling. I called a roofing company, they came out and found larger issues that the area leaking. found issue with the install.
  I reached out to Fischer and they quickly responded that they were not at fault. They took the pictures that I attached and said they called another roofing company and they said it all looks fine.
  
  I just want this corrected fairly
  
  every issue with Fischer is an issue

  Business Response

  Date: 08/02/2022

  Dear Better Business Bureau,

  Fischer Homes had the Corporate Quality Construction team review our customer's complaint and plan to reach out to him today. We plan to schedule a site visit and discuss the matter with our customer.

   

  Thank you for assisting us in what we believe will result in an amicable resolution.

   

  Fischer Homes

  Customer Answer

  Date: 08/08/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  They made an appointment to look at my roof, they told me that a roofer would be out. A roofer did not come out, I took a vacation day from work for someone from Fischer to come into my home to tell me it was leaking. Something that I already knew. 

  I understand that this was part of the process however disappointed that a roofer did not come as I was told. I had a roofer on my behalf that I had also arranged to meet me and the Fisher reps as well as their roofer. I called and let Larry know what happened, He informed me that he would set something up early next week. I asked for a few days notice so that I can better arrange my schedule. It is now 3:32 on Monday and I had expected a call today/ Every time it rains it gets worse inside. I am now concerned about mold growth in my attic space. 

   

  
  
  
  Regards,
  
  
  
  ***** *****
  
  

  Business Response

  Date: 08/18/2022

  Dear BBB,

   

  Fischer Homes sent a detailed list of the warrantable items that we believe need taken care of. Our customer has acknowledged the list, but has a few questions that we will be answering shortly. 

   

  Thank you for assisting with moving this matter to an amicable resolution.

   

  Fischer Single Family Homes IV, LLC

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a home built by ***** Family Homes which Fisher Homes acquired in 2021. Leading up to my 11 month warranty repairs, I hired a home inspector who found a leak in the attic coming from the flue pipe. The roof was inspected and it was determined to be a HVAC issue. Fisher Homes sent out the foreman from ******* Heating and Cooling. The foreman did not even inspect the issue. We stood on my front porch where I was told that he has seen this multiple times over the last couple years in the homes built by *****. He stated everything was installed to spec and there was no reason that it should be leaking from excess condensation. Once the report was sent to Fisher Homes, they determined a plan of action that included insulating the B-Vent pipe. I spoke to my home inspector about this and was told that insulating that pipe is not only against the manufacture requirements but against building code. I told this information to the customer care manager and after talking with his bosses I was told they want to move forward with their planned fix. I told Fisher that they will not be conducting any work on my home that is against code and that I would be filing a complaint with the AG’s office. I was told to go ahead and do so. I once again told Fisher that their plan is against code and a fire hazard and to come up with a different plan to address the issue. It’s been over a week since I have received any communication from them despite multiple emails. My work order to have this issue fixed is now 5 months old.

  Business Response

  Date: 07/29/2022

  Dear Better Business Bureau,

  This matter has reached the Fischer Homes corporate office technical construction team in greater Cincinnati. They have been in contact with both the HVAC trade partner in St. Louis as well as a few highly regarded HVAC trades in the Cincinnati market in search of a resolution to the B-vent issue. Fischer Homes has not installed a furnace that would require a B-vent in many years so we're reaching out to the ***** Family Homes trades and technical support for answers. 

  Fischer Homes will have a corporate associate contact this customer directly on Monday August 1st to discuss the possible resolution to the B-vent condensation matter.

   

  Thank you,

   

  Fischer Homes