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Business Profile

Craft Dealers

Buena Vista Threads

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Craft Dealers.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt from buena vista threads on August 12, 2022. The total for the order was $31.82. I have not received the product nor tracking on the product. I reached out via email on September 19th and then again through tiktok dm and have not heard back from either. This was ordered after one of her videos went viral and it appears that no one has received their order. I would like a refund.

  • Initial Complaint

    Date:10/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order 8/12 and never received the order. I contacted the seller multiple times and never got a response. Apparently this is happening to a bunch of people. She needs to be shut down for taking everyone's money.

  • Initial Complaint

    Date:10/19/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order through the Buena Vista Threads website on 9/3. I paid $30.72 and received an order confirmation email but my order was never shipped or out for delivery. I have waited over a month for my order but never received it and I would like my money back.

    Business Response

    Date: 11/08/2022

    Business Response
    The owner of this company fell ill and was unable to fill outstanding open orders. I have been trying to go through and resolve and refund all open orders to customers. This should have been refunded already or will be today.

  • Initial Complaint

    Date:10/15/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a sweatshirt from buena vista threads on August 23rd, 2022. She said the order would be ready within 2-10 business days. It is now October 15th and I have still yet to receive my order. I tried contacting her several times asking for an update on my order or just a refund, but she will not respond and her website has been shut down. I still have not got my money back and she still has not responded, not through email or social media.

    Business Response

    Date: 11/08/2022

    Business Response
    The owner of this company fell ill and was unable to fill outstanding open orders. I have been trying to go through and resolve and refund all open orders to customers. This should have been refunded already or will be today.

  • Initial Complaint

    Date:10/14/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a t-shirt from this business on 9/1/2022 for a total of $30.72. The website stated that it would be shipped within 2-10 business days. It has now been a month and a half and it has never been shipped or received. I have emailed the business multiple times to cancel the order/receive a refund and have never received a response. Their website is now shutdown and there are dozens of comments on their social media from other customers experiencing the same issue.

    Business Response

    Date: 11/08/2022

    Business Response
    The owner of this company fell ill and was unable to fill outstanding open orders. I have been trying to go through and resolve and refund all open orders to customers. This should have been refunded already or will be today.

  • Initial Complaint

    Date:10/14/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two shirts 8/12/22. It is now 10/14/22; she advertises shipping out within 10 business days. they have not been shipped but more importantly the seller refuses to respond to my email and other contact attempts through social media. She has blocked access to her website, and on her social medias there are dozens of other people saying the same thing, saying they were scammed and had to get the BBB involved because she would not even process a return for them.

    Business Response

    Date: 02/08/2023

    Business Response
    The owner of this company fell ill and was unable to fill outstanding open orders. I have been trying to go through and resolve and refund all open orders to customers. This should have been refunded already or will be today.

    Consumer Response
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I still have not received a refund as of 10/27/22

    Consumer Response
    Refund was sent

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order over a month ago and never heard back from them. I reached out to her via email and DM multiple times and it's been radio silence. I placed two orders: ***** and ****** I would like a full refund as this company is a scam and I don't believe they have any intention of fulfilling my order.

  • Initial Complaint

    Date:10/12/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 items from this business on 8/19/2022 and I have not received any shipping updates when her business stayed 2-10 days for fulfillment. I paid $62.40. I have tried emailing her 3 times, I used her chat with us box on her website (that is now currently unavailable), I also direct messaged her on Instagram and posted comments on her posts trying to get in contact with her. I know several others have filed complaints about her business, and one recently who filed with you received her order that she placed on 8/12/2022. She did post on her Instagram story that she had two family emergencies that had since been resolved and this was a month ago, but still nobody has been able to get a response from her. My desired outcome from this situation is to receive the ordered items. However, if that is not possible I would like a refund from her business. Thank you.

  • Initial Complaint

    Date:10/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sweatshirt on august 12, 2022 worth $44. I have emailed the business several times with no response and I still have not received my product. According to other buyers, this business has not responded to them and also not shipped their products. This business seems to be fraud and has stolen my money.

    Business Response

    Date: 11/01/2022

    Business Response
    The owner of this company fell ill and was unable to fill outstanding open orders. I have been trying to go through and resolve and refund all open orders to customers. This should have been refunded already or will be today.

  • Initial Complaint

    Date:10/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two sweatshirts from this company back in August, I have yet to receive my items, the shop is now closed, the company is not responding to costumers and comments on their instagram business account are showing it has happened to MANY others and I was recommended to complain here to possibly get my refund.

    Business Response

    Date: 11/01/2022

    Business Response
    The owner of this company fell ill and was unable to fill outstanding open orders. I have been trying to go through and resolve and refund all open orders to customers. This should have been refunded already or will be today.

Buena Vista Threads is NOT a BBB Accredited Business.

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