Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03-23-2023 for the first time ever I attempted to purchase a 500 dollar gift card on their website. I had just got approved for a new CC and the CC had the option of using a virtual card to make online purchases while I waited for the physical CC. The reason I purchased the gift card was because I wanted to set aside those funds for a firearm purchase because at the time I didn’t know exactly what I wanted. On 03-24-2023 I see a firearm that I want to purchase and I attempt to use my buds gift card as a layaway down payment for the firearm. When I attempt to use it I get error saying the gift card number is invalid or the gift card is empty. I contact buds and after a lot of call backs they advise me that they didn’t feel “comfortable” processing that particular order. This correspondence was through email and I was given no other explanation. I asked for a manager to contact me but I missed the call and I assumed that maybe there was something weird that happened with their system. On 04-02-2023 I attempted to make a firearm purchase and when I go to payment I see that buds has completely restricted my account to finance payment only. I speak to several customer service reps and this time I’m told at this point buds is no longer comfortable processing ANY orders for me and again no explanation is given. After reading a few of these complaints I see that more then likely they believed for some reason I was committing fraud and decided to delete my account without giving me any cause. I have attached pictures of my virtual CC and the transaction showing the debit and then credit from buds after they cancelled my gift card order. I’ve done business with buds for 3yrs and I’m insulted in the way they treated me. I am a US Army Veteran and a active LEO. I would’ve been more then happy to explain away and show proof of any concerns they had, but instead they chose to delete my account and give me no explanation. It’s hard to believe this is how they do business.

  

  Business Response

  Date: 04/05/2023

  We apologize for any inconvenience.  We have corresponded with the customer and let him know that at this time we are not comfortable proceeding forward with any orders.  In a situation like this, we would not go into any further detail to explain what issues arose with the order to cause this decision.  A full refund was issued for the gift card purchase and for another purchase that was submitted on a newly created separate account.  We wish the customer well wherever they choose to shop in the future.

  Customer Answer

  Date: 04/06/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Again I have been a customer with Buds for 3yrs with NO issues. I would expect a business with an A rating from the BBB to be better at communicating. I provided proof of ownership over the CC used and tried multiple times to get a response from Buds. I understand that I am one customer and my business doesn’t put a dent in Buds profit margin but it isn’t fair that a decision was made on my account and there was no chance for me to prove my innocence. Again I’ve never had any charge issues with Buds no chargebacks no fraud alerts no issues with payment ever. I’ve averaged almost two gun purchases a year from Buds but I guess none of that matters.
  
  
  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 1st 2023
  Amount owed: $1,160.95
  
  Bud's refused to ship an item and then has also refused to refund the money. They stated this was done explicitly as punishment for my cancelation and subsequent refusal to pay a cancelation fee given that they were the ones refusing to deliver the agreed upon goods. I have contacted the bank and merchant to recoup payment and they are now refusing to repay the money in hopes of making this matter go to civil litigation knowing that I live in a different state.

  

  Business Response

  Date: 03/28/2023

  We apologize if there was any confusion regarding this order.  This order was canceled because the firearm was being sent to a location to be modified before the customer had taken possession of the firearm.  We advised the customer that we would not be able to process the order in this manner but that we would be happy to ship the firearm to an FFL for him to inspect and take possession before modifying the firearm but the customer refused.  Since this firearm was purchased from a third-party auction site which we incur fees to post we did advise the customer if they did not want to continue with the order a cancellation fee would apply and the customer stated they would file a dispute over the payment with their bank, as they stated they did in this complaint.  Once a dispute is filed it is then in the hands of the bank to process his request as if we were to issue a refund after, or while, a dispute is processing it is possible for the bank to debit funds that we have already refunded.

  Customer Answer

  Date: 04/02/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The screenshots included show that the business does not list anywhere on their sales page that they refuse to ship to such FFLs. The business only stayed this after receiving payment and refusing to ship the firearm. Given this, the cancelation is clearly and entirely the fault of the business as the customer provided everything that business lists as a requirement and their attempt to collect a cancelation fee represents an attempt to extort.

  The business also lists on their website that they ship all online sales for free, without qualifier, and yet they charge shipping on gunbroker purchases, another fraudulent misrepresentation.

  Buds guns is still refusing to both ship a firearm and refund the money and at this point it represents legitimate theft in the amount over 1000 dollars.

  
  
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 04/06/2023

  Our sales page says to select a transferring FFL.  This instruction means that the customer would need to select an FFL dealer in their area at which they are able to take possession of the firearm.  As we stated before this requirement is in place because until the customer passes the background check and takes possession of the firearm it is not considered their firearm so we would not ship it to be modified.  For example, if we were to ship the firearm and it is modified from its original configuration and then go to the customer's FFL and they would be unable to take possession of the firearm due to a failed background check we would then have a firearm that we cannot take a return on because it could not be resold.  We never refused to ship the firearm as we stated many times we would be happy to ship the firearm to a dealer in the customer's area so that they can take possession of the firearm before making any modifications.  The customer refused this and opted to cancel the order and that is why the fees would apply.
  
  As for shipping costs we do offer free shipping on all firearms purchased through our website, ****************  The free shipping does not extend to auctions purchased through other services and we list the shipping costs that would apply to all auction listings.
  
  As noted originally we also did not refuse to issue a refund for the order.  We advised that the refund would be less the 10% cancellation fee and the customer ended the call stating that they would file a dispute with their bank, which was also confirmed in this initial complaint.  Once a dispute is initiated it would be between the bank and the customer to work out the refund.   We did receive the dispute information from the bank on 3/30 and we do not intend to dispute the request so that they can do what they need to in order to complete the customer's request.
  

  Customer Answer

  Date: 04/07/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I included the screenshots of your actual policy in the previous message and there is ZERO language that says 'transferring FFL.' The exact quote is "We must ship all firearms to a verified FFL holder." So you're now lying again and publicly. You are actually the only business that has ever refused to ship in this manner as I've completed such transactions multiple times before with other businesses and they are quite enthusiastic to assist in all cases, save yours.

  I have now filed criminal a complaint for theft and fraud as the business still has not refunded the money.

  Your company policy also does not state that free shipping exists solely for items purchased from your website, it's states unequivocally that ALL online purchases from Bud's Guns are shipped for free, so you've been defrauding all of your gunbroker customers as well.

  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:03/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Potentail customers BEWARE!!!! The transaction was initiated on 2/1/23 and was FINALLY completed on 3/11/23. We ordered 4 guns from this online retailer to be shipped to their brick and mortar store in Sevierville, TN. The entire transaction was $1400. The issue with the web retailer is TOTAL lack of communication in regards to the order. We understand that these were to be ordered, but we were told VERY little about the progress of the order. Once we ordered, they were in "shipping" for a month. When we tried to change the order, it required a restocking fee which according to the website was to be paid if they had moved to shipping! They evidently were not shipped yet (Feb 8th) since we did not get them until 3/11. We tried to communicate with them through the chat or by email. The only response was they would be shipping in the next few days. Then it was 5-8 days. The website is misleading about when the shipping process begins and when they are ACTUALLY shipped. The next chat or email would be any day...blah blah. MISLEADING
  
  The brick and mortar store was horrible! The customer service representative was rude, disrespectful, condescending and to be quite honest he cost this company ANY FURTHER sales from us. He lost a gun sale that day! We went into the store to pick-up this online order with full intentions of making another gun purchase since the website showed this particular gun being in stock at this store. When we got there the price had increased $40 between a phone call on Monday and Saturday on the internet. When speaking to this customer service rep he said that pics on the website OFTEN don't actually represent the actual product AND TO NOT TRUST THE WEBSITE. I don't know what his name was. I just know if it was not "Dick" it should have been. My preteen children noticed the actions of this person! We would be more that happy to speak to others about the actions and attitude. Buds brick and mortar stores were on the BBB website but NOT anymore!

  

  Business Response

  Date: 03/13/2023

  We apologize for the delay with the order.  This order was submitted on 2/1 and was paid with an electronic check payment method.  This payment method does take 5 full business days for the funds to fully process and transfer and be deposited into our account before an order can be moved into shipping.  An order made with this payment method, which does not include any special order items, would ship out within 5-7 business days of the order being submitted.  In this case, the customer did submit a request to change the order on 2/7 which was within the standard processing time frame.  The order was not in shipping but had begun processing.  This meant that the order was subject to the 10% cancellation fee which was assessed.  This was also paid with an ACH so this payment would take 5 business days to fully clear which meant a new item had to be processed.  The second payment cleared on 2/15 which is when the order first went into shipping.  Unfortunately, there was an inventory issue which did delay the order and we notified the customer of this on 2/22.  We apologize again for that issue and we ensured that we were able to get the order shipped out as quickly as possible.  The order went back into shipping on 2/28 and shipped out on 3/3.  Regarding the pricing difference between the website and the retail store that is due to the inventory being separate for web orders and store inventory.  All of our prices are based on our cost and it is possible that the store inventory may have a different cost than the inventory that is available for web orders so the prices listed on the website do not extend to in-store purchases.  We do advertise that all of our images are stock photos on our website and they may or may not represent the item being purchased.  This could be due to an error in the information provided to us, or by the manufacturer making a change to the item without notifying us of that change, such as changing grip styles, rail configurations, etc.

  Customer Answer

  Date: 03/13/2023

  
  
  Complaint: ********
  First of all. You are making an assumption about the person you are communicating with.  First, my husband made the initial order.  I was not even brought in until the change of the order when my account information was provided.  We then had to provide both our id's on 2/23 because of some vague issue. The email that was sent on the 22nd was so vague and provided very little if any true information about the processing of this order.  My issue is that your communication here is very well rehearsed. However, emails regarding your online sales are vague and lack information regarding shipping.Second, what would have happened if we had ordered the gun we had seen online for pick-up in store, then gotten there to see that the "actual" gun was not what we thought it was.  According to your protocol we would have had to pay the 10% fee.  That is no different than me writing a hot check and expecting to still receive the gun.Third, there was no address of the retail store.  I understand these maybe two separate entities, but your name is on this business just like it is in online.  The sales rep also said that the website is changed and updated every 20 minutes and not to trust it. I know other retailers that price match the online price. He was the rudest person I have EVER dealt with.  We ordered another gun on 2/24 to be sent to another FFL.  That order shipped quick and was sent to the FFL in a timely manner.  That order was completed and picked up 2/27.  I applaud you for that and it was a good representation of good business practices.  So, it took a month for the other guns?I know that I am not the only one that has complained about this business.  I guess we (and the other hundreds if not thousands) are wrong.  I can only speak for myself, but I will take my gun sales and money some place else.  I have been told their is a place close to your retail location in Sevierville that is friendly and honest.  I will just shop there. 

  ***** ******

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 10 boxes of ********* *** 380 Auto ammo and 2 boxes of ******* ***** 380 Auto ammo on February 16, 2023
  I received 6 boxes of ********* *** 380 Auto ammo only with no package slip to say what was in the box. I emailed the Bud's gun shop letting them know that I did not receive 4 boxes of ********* *** 380 Auto ammo and 2 boxes of ******* ***** 380 Auto ammo. They responded by telling me to take pictures and email it back to them which I did. On Thursday February 23, 2023 I received another box from them which contained the 2 boxes of ******* ***** 380 Auto ammo and a packing slip. I emailed them back to let them know I did not receive my last 4 boxes of ********* *** 380 Auto ammo and they told me that it was sent to the claims department and that was on February 23,2023. I have not heard anything else back from them and I would like my 4 remaining boxes of ammo that I paid for sent to me. I paid $215.27

  

  Business Response

  Date: 03/07/2023

  We apologize for the issue experienced with this order.  We did receive the information needed for our claims department to start the claims process on the order.  Once a claim is submitted with the carrier, in this case, ****** *he first step is their investigation process.  The duration of this investigation can vary but for ***** shipments, this step usually takes about 1-3 weeks for us to receive their response.  Based on the results of the investigation they will notify us if they approve or deny the claim so we do need to wait for this to be completed before we can proceed.  Once that response is received we will be able to update the order based on the conclusion of the investigation we will update the order with the information and proceed from there automatically.  We apologize again for the inconvenience and we will ensure that everything is updated as quickly as possible.

  Customer Answer

  Date: 03/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon receiving my order I opened the box and found the individual boxes that hold the ammunition to have been water damaged. I then contacted Buds Gun Shop and filed a request to replace the ammunition due to the ammunition having gotten wet makes it unreliable and a safety risk. I was emailed back and requested to send photos which I did. After several days with no response I contacted them via virtual chat on their web site and requested someone call me. I received a call from a representative and she said that they never received my photos and requested I send them again. I later got a response back that they were only going to give me an $15 coupon and not replace the hundreds of dollars of water damaged ammunition as requested. I emailed the representative back but received no response. I the contact the company again via the web site and requested a supervisor call. Upon receiving a call form a man not sure if he was an supervisor or not I asked him how were they going to tell me it was safe to use ammunition that has been compromised and is no longer safe. He said I’m not saying that I’m just saying we will only give you a $15 coupon because it doesn’t look damaged to us. I said the boxes show you the ammunition has been wet and is no longer safe. I said so you are telling me it is safe for me to use the ammunition, he said no I’m not in say we will only give you an $15 coupon.
  I find this to be an unsafe action on there behalf and want the ammunition replaced and they can send me an return shipping label and they can dispose of the damaged ammunition.

  

  Business Response

  Date: 03/03/2023

  We are very sorry to hear the customer was unhappy with the order he received.  We have reviewed the photos the customer sent as well as the information provided.  The ammo was delivered to the customer and was wrapped in plastic to ensure that the shipment was not damaged.  The photos we received did not appear to show water damage to the outer container or to the boxes of ammunition.  We also did not receive any photos showing any damage to the actual ammunition that would show that it is not usable.  We have explained that to the customer and we did offer a coupon as a courtesy since the customer was not happy with the item they received.  Since the items do not appear to show water damage we would not be able to process a return for the ammunition for either a replacement or a refund.

  Customer Answer

  Date: 03/06/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I provided them with photos showing there was water damage to the individual boxes the ammo comes in. Once the ammunition has gotten wet it is no longer reliable and becomes a safety hazard. I paid almost $300 for ammunition and they offered a $15 coupon. The product should be replaced based off of a safety issue! At no time did I ask for a refund, I asked that they replace the product. I even purchased their overpriced shipping insurance that they say doesn’t cover it. 
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:02/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company on 1-10-2023 for $209.50. Buds claims my order was shipped but I never received it. I bought the shipping insurance and they said they would file a claim on 1-19-2023. The company will not give me an explanation as to what is going on other than it could take 8 days to complete claim. Still no news.

  

  Business Response

  Date: 02/03/2023

  We apologize for the issue with the receipt of this shipment and completely understand the frustration.  We did start the shipping claim on this package when notified on 1/17 with the carrier.  These shipping claims do take on average about 8-10 business days to be completed and for us to hear back from the carrier.  We did notify the customer that we do have to get a response to the claim before we are able to proceed with a resolution.  At this time we have received the response and our claims team have forwarded the information for the order to our financing department so that we can issue the refund for the lost items.  We apologize again for the inconvenience and the customer should receive an email shortly from our financing department once the refund has been issued out.

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally placed an order for a few items on 1-20-2023. I received a confirmation email like any other online purchase saying an email would follow once the item shipped. I looked at there website and it asked to allow 48 hours for processing and a few business day to ship. After a few days I wanted to check up on my order. I logged into my account on their website only to find that my order was canceled the same day it was placed. I was not called, emailed or notified in any manner my order had been canceled. I then looked up the item I had purchased to re-order it, only to find the price of that item had increased in price from what I originally purchased it for. I contacted buds guns explaining what I had found and they responded saying that my order was canceled with no explanation why, and that my account was also deleted and any future orders would be canceled as well. I told them I would like for my original order to be placed and for those original prices to be honored. They then said if I had any questions to let them know. Except when I pushed further to ask why my account had been deleted and any further orders would be canceled they stated "I apologize - we do not have further information to provide. We simply do not feel comfortable to proceed any further with the order or any future orders.
  
  I have screenshots of my original order with the items and prices as well as all the communication between buds guns and I.

  

  Business Response

  Date: 01/26/2023

  Unfortunately, after reviewing the information regarding this order it was cancelled due to issues with a previous order.  Due to the nature of the issues that arose we have closed the account to prevent any future orders being placed.  We wish the customer well where ever they choose to shop, however the order will not be able to be reinstated.

  Customer Answer

  Date: 01/26/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they are trying to say that I contacted my bank and reported this charge as fraud when that is not the case. They made no effort to contact me when the problem arose. I believe what is really happening here is that they made a mistake listing the item for the price that they did since it was immediately changed and raised after my order was canceled. Why else would a company cancel a order without contacting the customer? Why would they delete my entire account when I'm more than willing to resolve this issue and I've made that clear. It is becoming more and more apparent that they, plainly and simply put, didn't want to honor the sale price of the item I was trying to buy. Why else would they cancel my order without warning then raise the sale price.
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ******* I ordered 2 boxes of 50 22 wmr bullets and only received 1 box. They requested photos of my order and I sent and they received them. It’s been a month now and still haven’t received the rest of my order.

  

  Business Response

  Date: 01/24/2023

  We apologize for any delay.  We did receive the information to start the claim process with FedEx and submitted it so that the investigation could begin.  Typically the claim process with FedEx is about 2-3 weeks for us to receive a response in regards to the claim being approved or denied, however, this can change based on the current volume they are experiencing.  After reviewing the customer's order we do show that the claim was processed yesterday, 1/23, and approved so we were able to issue the customer a refund for the ammunition that was lost in transit.  We apologize again for any inconvenience.

• Initial Complaint

  Date:01/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached transcript. that I truly hope you read in full. My previous dealings with Bud gun shop have been good, but not now. There is no customer service! I kept getting emails saying "All gun purchases get free shipping" but mine was not free. False advertising! I originally called on 1/03/23 to check on a muzzleloader I had ordered on 12/29/22. They had stated processing would take 3-7 days. I receive an email saying the order was moved into shipping. Then no other word. When I spoke to Buds the man told me he did not know where it was or when it would it ship!! So I inquired about cancelling the order. I was told there would be a 10% re-stocking charge. I told him I didn't want to pay 10% to cancel it, so keep it on order. I then started a chat session 1/06/22 asking the status. The first person (**** C) said "let me check on that" then abruptly ended the chat session! I then started a new session and got ****** B. After calling him on an incorrect statement he abruptly sent me to **** C. again. Whom did not answer any questions and was very rude. Not to get personnel but his profile picture looks just like he sounded in the chat session. VERY ANGRY! I was told it was cancelled per my request but that's not true. When asked why I hadn't got an email saying it was cancelled and it still showing shipping under my orders. He said it cancelled 1 hour ago. Sorry I BS on that!

  

  Business Response

  Date: 01/11/2023

  We are very sorry for the inconvenience and the miscommunication.  We spoke with the customer on 1/3 regarding this order and advised of our standard processing time frame.  When the request to cancel was received it was submitted to the warehouse to see if the order could be stopped.  Unfortunately, this was done before it was decided to keep the order and that meant that the order did end up being cancelled.  The status of the order would not have been updated until the refund was issued as that is when the cancellation email is sent out to the customer denoting the refund information.  We understand the frustration that this caused and apologize again and we have issued a $15 coupon that can be used toward a future order for the inconvenience.  We also wanted to address the situation with shipping.  We do offer free shipping on all of our firearm orders, however, in this case, the item that was ordered is processed and treated as an accessory as it does not require the same processing and FFL requirements as a firearm.  However, in this case, the item was eligible for our free accessory shipping for orders over $199 dollars.  Unfortunately, there was a system error that caused that to not be applied as it should.  That has been rectified on the order and a refund will be issued by our financing department for the shipping cost.  If there are any questions about this order, refund, or the coupon that would be attached to the account please feel free to reach out to us via our LiveChat service and we will be happy to assist.
  

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed and order on 12/31 Order #******* i reached out around the 7th to inquire about how long it was going to take to ship my order because I ordered from palmetto on the same day and my order arrived while the order from buds did not. I was told shipping times were 5-7 ok cool no problem since I was maybe 2 days from the 7 day mark. The next day I get an email saying my order is delayed with no follow up information of eta of shipping. So at this point im trying to cancel and see that a 10% restocking fee may be charge which I feel I should not have to pay because if you are understaffed then that should be made known before people purchaseand no promised shipping date by should be provided. So now, BEFORE I have to dispute this charge for the FULL amount. Im hoping buds does the right thing and issue a FULL refund due to company error! Had I known my order would be delayed I would have NEVER ordered from them because I have heard nothing but bad things about buds. But I know some people get upset and talk bad on a good company but now… I see EXACTLY what they are talking about. Im giving buds the chance to do the right thing and issue me a full refund. If not, I will have to go with my move unfortunately.

  

  Business Response

  Date: 01/11/2023

  After reviewing this order we can confirm that this order was not delayed and did ship out within our standard time frame.  We are sorry to hear that the customer was not satisfied.  However, this order was placed on Saturday 12/31 and with the New Year's holiday being observed on Monday 1/2 this order began processing on Tuesday 1/3.  The order was completed and shipped out as of 1/10 which was the 6th business day after the order was able to start processing.  With the order being processed and shipped out we are unable to cancel the order for a refund.  In regards to the email that was sent out, that was not in reference to an order specifically, as it was not delayed in this case, but was something sent out to customers to let them know that due to the holiday volume that delays are possible on orders.   We apologize if there was any confusion.