Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon receiving my order I opened the box and found the individual boxes that hold the ammunition to have been water damaged. I then contacted Buds Gun Shop and filed a request to replace the ammunition due to the ammunition having gotten wet makes it unreliable and a safety risk. I was emailed back and requested to send photos which I did. After several days with no response I contacted them via virtual chat on their web site and requested someone call me. I received a call from a representative and she said that they never received my photos and requested I send them again. I later got a response back that they were only going to give me an $15 coupon and not replace the hundreds of dollars of water damaged ammunition as requested. I emailed the representative back but received no response. I the contact the company again via the web site and requested a supervisor call. Upon receiving a call form a man not sure if he was an supervisor or not I asked him how were they going to tell me it was safe to use ammunition that has been compromised and is no longer safe. He said I’m not saying that I’m just saying we will only give you a $15 coupon because it doesn’t look damaged to us. I said the boxes show you the ammunition has been wet and is no longer safe. I said so you are telling me it is safe for me to use the ammunition, he said no I’m not in say we will only give you an $15 coupon. I find this to be an unsafe action on there behalf and want the ammunition replaced and they can send me an return shipping label and they can dispose of the damaged ammunition.

  

  Business Response

  Date: 03/03/2023

  We are very sorry to hear the customer was unhappy with the order he received.  We have reviewed the photos the customer sent as well as the information provided.  The ammo was delivered to the customer and was wrapped in plastic to ensure that the shipment was not damaged.  The photos we received did not appear to show water damage to the outer container or to the boxes of ammunition.  We also did not receive any photos showing any damage to the actual ammunition that would show that it is not usable.  We have explained that to the customer and we did offer a coupon as a courtesy since the customer was not happy with the item they received.  Since the items do not appear to show water damage we would not be able to process a return for the ammunition for either a replacement or a refund.

  Customer Answer

  Date: 03/06/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  I provided them with photos showing there was water damage to the individual boxes the ammo comes in. Once the ammunition has gotten wet it is no longer reliable and becomes a safety hazard. I paid almost $300 for ammunition and they offered a $15 coupon. The product should be replaced based off of a safety issue! At no time did I ask for a refund, I asked that they replace the product. I even purchased their overpriced shipping insurance that they say doesn’t cover it. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company on 1-10-2023 for $209.50. Buds claims my order was shipped but I never received it. I bought the shipping insurance and they said they would file a claim on 1-19-2023. The company will not give me an explanation as to what is going on other than it could take 8 days to complete claim. Still no news.

  

  Business Response

  Date: 02/03/2023

  We apologize for the issue with the receipt of this shipment and completely understand the frustration.  We did start the shipping claim on this package when notified on 1/17 with the carrier.  These shipping claims do take on average about 8-10 business days to be completed and for us to hear back from the carrier.  We did notify the customer that we do have to get a response to the claim before we are able to proceed with a resolution.  At this time we have received the response and our claims team have forwarded the information for the order to our financing department so that we can issue the refund for the lost items.  We apologize again for the inconvenience and the customer should receive an email shortly from our financing department once the refund has been issued out.

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally placed an order for a few items on 1-20-2023. I received a confirmation email like any other online purchase saying an email would follow once the item shipped. I looked at there website and it asked to allow 48 hours for processing and a few business day to ship. After a few days I wanted to check up on my order. I logged into my account on their website only to find that my order was canceled the same day it was placed. I was not called, emailed or notified in any manner my order had been canceled. I then looked up the item I had purchased to re-order it, only to find the price of that item had increased in price from what I originally purchased it for. I contacted buds guns explaining what I had found and they responded saying that my order was canceled with no explanation why, and that my account was also deleted and any future orders would be canceled as well. I told them I would like for my original order to be placed and for those original prices to be honored. They then said if I had any questions to let them know. Except when I pushed further to ask why my account had been deleted and any further orders would be canceled they stated "I apologize - we do not have further information to provide. We simply do not feel comfortable to proceed any further with the order or any future orders. I have screenshots of my original order with the items and prices as well as all the communication between buds guns and I.

  

  Business Response

  Date: 01/26/2023

  Unfortunately, after reviewing the information regarding this order it was cancelled due to issues with a previous order.  Due to the nature of the issues that arose we have closed the account to prevent any future orders being placed.  We wish the customer well where ever they choose to shop, however the order will not be able to be reinstated.

  Customer Answer

  Date: 01/26/2023

  
  Complaint: ********
  
  I am rejecting this response because: they are trying to say that I contacted my bank and reported this charge as fraud when that is not the case. They made no effort to contact me when the problem arose. I believe what is really happening here is that they made a mistake listing the item for the price that they did since it was immediately changed and raised after my order was canceled. Why else would a company cancel a order without contacting the customer? Why would they delete my entire account when I'm more than willing to resolve this issue and I've made that clear. It is becoming more and more apparent that they, plainly and simply put, didn't want to honor the sale price of the item I was trying to buy. Why else would they cancel my order without warning then raise the sale price.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ******* I ordered 2 boxes of 50 22 wmr bullets and only received 1 box. They requested photos of my order and I sent and they received them. It’s been a month now and still haven’t received the rest of my order.

  

  Business Response

  Date: 01/24/2023

  We apologize for any delay.  We did receive the information to start the claim process with FedEx and submitted it so that the investigation could begin.  Typically the claim process with FedEx is about 2-3 weeks for us to receive a response in regards to the claim being approved or denied, however, this can change based on the current volume they are experiencing.  After reviewing the customer's order we do show that the claim was processed yesterday, 1/23, and approved so we were able to issue the customer a refund for the ammunition that was lost in transit.  We apologize again for any inconvenience.

• Initial Complaint

  Date:01/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached transcript. that I truly hope you read in full. My previous dealings with Bud gun shop have been good, but not now. There is no customer service! I kept getting emails saying "All gun purchases get free shipping" but mine was not free. False advertising! I originally called on 1/03/23 to check on a muzzleloader I had ordered on 12/29/22. They had stated processing would take 3-7 days. I receive an email saying the order was moved into shipping. Then no other word. When I spoke to Buds the man told me he did not know where it was or when it would it ship!! So I inquired about cancelling the order. I was told there would be a 10% re-stocking charge. I told him I didn't want to pay 10% to cancel it, so keep it on order. I then started a chat session 1/06/22 asking the status. The first person (**** C) said "let me check on that" then abruptly ended the chat session! I then started a new session and got ****** B. After calling him on an incorrect statement he abruptly sent me to **** C. again. Whom did not answer any questions and was very rude. Not to get personnel but his profile picture looks just like he sounded in the chat session. VERY ANGRY! I was told it was cancelled per my request but that's not true. When asked why I hadn't got an email saying it was cancelled and it still showing shipping under my orders. He said it cancelled 1 hour ago. Sorry I BS on that!

  

  Business Response

  Date: 01/11/2023

  We are very sorry for the inconvenience and the miscommunication.  We spoke with the customer on 1/3 regarding this order and advised of our standard processing time frame.  When the request to cancel was received it was submitted to the warehouse to see if the order could be stopped.  Unfortunately, this was done before it was decided to keep the order and that meant that the order did end up being cancelled.  The status of the order would not have been updated until the refund was issued as that is when the cancellation email is sent out to the customer denoting the refund information.  We understand the frustration that this caused and apologize again and we have issued a $15 coupon that can be used toward a future order for the inconvenience.  We also wanted to address the situation with shipping.  We do offer free shipping on all of our firearm orders, however, in this case, the item that was ordered is processed and treated as an accessory as it does not require the same processing and FFL requirements as a firearm.  However, in this case, the item was eligible for our free accessory shipping for orders over $199 dollars.  Unfortunately, there was a system error that caused that to not be applied as it should.  That has been rectified on the order and a refund will be issued by our financing department for the shipping cost.  If there are any questions about this order, refund, or the coupon that would be attached to the account please feel free to reach out to us via our LiveChat service and we will be happy to assist.
  

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed and order on 12/31 Order #******* i reached out around the 7th to inquire about how long it was going to take to ship my order because I ordered from palmetto on the same day and my order arrived while the order from buds did not. I was told shipping times were 5-7 ok cool no problem since I was maybe 2 days from the 7 day mark. The next day I get an email saying my order is delayed with no follow up information of eta of shipping. So at this point im trying to cancel and see that a 10% restocking fee may be charge which I feel I should not have to pay because if you are understaffed then that should be made known before people purchaseand no promised shipping date by should be provided. So now, BEFORE I have to dispute this charge for the FULL amount. Im hoping buds does the right thing and issue a FULL refund due to company error! Had I known my order would be delayed I would have NEVER ordered from them because I have heard nothing but bad things about buds. But I know some people get upset and talk bad on a good company but now… I see EXACTLY what they are talking about. Im giving buds the chance to do the right thing and issue me a full refund. If not, I will have to go with my move unfortunately.

  

  Business Response

  Date: 01/11/2023

  After reviewing this order we can confirm that this order was not delayed and did ship out within our standard time frame.  We are sorry to hear that the customer was not satisfied.  However, this order was placed on Saturday 12/31 and with the New Year's holiday being observed on Monday 1/2 this order began processing on Tuesday 1/3.  The order was completed and shipped out as of 1/10 which was the 6th business day after the order was able to start processing.  With the order being processed and shipped out we are unable to cancel the order for a refund.  In regards to the email that was sent out, that was not in reference to an order specifically, as it was not delayed in this case, but was something sent out to customers to let them know that due to the holiday volume that delays are possible on orders.   We apologize if there was any confusion.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for ammo and never got it because after they charged me they said they wanted 200 more for shipping and will not refund my 70$ I have over 200 messages saying they will give me my money back but they keep pushing the date and still have not given me my money back

  

  Business Response

  Date: 01/03/2023

  We are always happy to assist regarding order issues.  However, after checking the all information provided in this complaint we were unable to find any orders or customer accounts linked.  Without that information I am unable to confirm the specifics of the refund time frame as to when it was issued and when it would show back to the original account.  In general once we issue a refund for a cancelled order it takes about 3-5 business days, on average, for a bank or card company to process the refund and show the funds as available for use.  During banking holidays like the ones that were observed recently will delay this process so it may take longer for the funds to be available.  We would be able to provide more specific information using the order number, or the information that is tied to the account so that we can see when the order was cancelled and the refund issued.  We can be reached via our LiveChat service on our website to provide this information Monday - Saturday from 9 AM - 8 PM EST.

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was looking to sell a firearm and buds was one of the places that agreed upon the amount I was looking for. It was a S&W 470 XVR and thr price point was 850.00. After the agreement was made the firearm was sent to them via expedited shipping I had to pay for so I know it was delivered on time. I then got the email stating that they had received the firearm and approved the transaction, they would be sending the approval to their accounting department and they would be sending me a check. At this point it has been over 3 weeks I have not received a check (that I planned to use for holiday shopping) nor is anyone responding to me from the business. I was not given a time frame for when to expect the payment but I feel that the standard is 7-10 days which we are quite far beyond. I would like my payment or I would like my firearm returned. At this point I feel that I have been robbed by this business. I have done alot of business and spent a large amount of money with this place over the last few years and never did I think I would be treated so poorly.

  

  Business Response

  Date: 12/28/2022

  We are very sorry for the inconvenience.  The check for this trade was mailed out on 12/13 and we were able to contact the customer regarding this.  Unfortunately, it does appear that this check was lost in the mail and we can understand the frustration.  We spoke with the customer to confirm that we did have the correct mailing address for the check and our financing department is working to cancel the original check so that we can issue a replacement check.  We apologize again for the inconvenience and if there are any further issues with receiving this payment please let us know and we will be happy to assist.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 23 2022 I ordered (order # *******) a Savage bolt action shotgun model Savage Arms 220 Matte Pepper 20 Gauge Shotgun from Budsgunshop.com. After receiving the gun and reading the operators manual which clearly states "Bolt assemblies are specifically matched to a firearm. Using any other bolt assembly may cause extensive damage to the firearm and/or serious injury to the shooter or bystander". it goes on to say "Before installing the bolt verify that the 4 digits engraved by the extractor match the last 4 digits of the serial number on the receiver". I looked at the bolt and there are only 3 numbers engraved (115) by the extractor and the serial number on the receiver is 1151. Clearly they do not match and it is not correct. I contacted Budsgunshop and the only resolution they offered is for me to contact Savage arms directly. This was sent to me by Budsgunshop.com with non-matching serial numbers and they should rectify it without argument. This gun is completely useless as is.

  

  Business Response

  Date: 12/13/2022

  We are very sorry to hear that the customer is not happy with the firearm.  We were informed of the issue with the firearm after the transfer of the firearm was completed.  Unfortunately, as the firearm was transferred to the customer that would mean that the firearm would be considered a used firearm, even if it has not been fired, which means that we are unable to take a return on the firearm.  After working with the customer we did explain that it does sound very likely that the part is correct due to the manual stating that the bolt should have 4 numbers on it to match the final 4 digits of the serial number.  This could likely be caused by a stamping error.  We recommend reaching out to the manufacturer to confirm if the part is correct or if there may have been an issue with the packaging of this firearm.  If there is an error then it would be something that would be covered under the manufacturer's warranty that comes with the firearm.  We do not open, inspect, or alter any of the firearms that we receive from our manufacturers to ensure that they are shipped out exactly as we receive them to ensure they are covered under the warranty provided by the manufacturer.  This is why we ask all customers to thoroughly inspect firearms at their dealer and if there are any issues at all to not accept the transfer of the firearm and inform us of the issue so that we can assist.  We apologize for any inconvenience but we are confident that the manufacturer will be able to assist with any issues or to confirm the item was shipped correctly.

  Customer Answer

  Date: 12/20/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  This gun had been opened and was taken out of the original packing.  I did inspect the gun for any damage…I did not get down to checking individual serial numbers of parts on the gun.  This gun was returned prior to my getting the gun for the same reason.  Buds gun shop knows this.  It says right in the manual if the serial numbers do not match it can cause serious harm or death. The serial numbers do not match and Buds gun shop knew this. 
  I shouldn’t have to chase a manufacturer around when I purchased the gun from Buds gun shop.  They are not honest and I will never buy another thing from them again.  I will make all of my customers aware to avoid BudsGunShop at all cost. 
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They list one price and description as well as picture of the item to which is wrong I've ordered items and I've received something else or I'd be charged a different price there was times the items didn't arrive as wel as I had a magazine and foregrip not arrived and they refuse to make the situation correct.

  

  Business Response

  Date: 12/05/2022

  We are very sorry to hear about the issues with the customer's delivery.  We have explained to the customer that unfortunately the shipping insurance would not apply in this scenario.  We are happy to process claims for items that are lost, damaged, or stolen during transit.  Once a package is delivered correctly we are unable to file a claim for a lost or stolen item.  This package does show proof of delivery with a photo of the customer's door which matches the proof of delivery and photo of another item that was delivered on the same shipment.  When an item is stole after delivery we would always recommend the customer file a report for the stolen item, or items, with their local police department.  As for our inventory we are always updating our information to ensure that it is as correct as possible.  However, we are unable to guarantee 100% accuracy for everything listed on the site as manufacturers can make adjustments without notifying us or a mistake can be made which causes the wrong information to link to a product.  In the event of such errors we do resolve them as soon as we are aware of them and we always take steps to remedy any orders that may have been effected by a listing error.