Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 firearms and one was received by the FFL; however the shotgun was undeliverable because ***** told me that the box was empty. I talk to an uncaring agent and was told that nothing would be done. No reshipment, no refund until the claim through ***** was done and that should have NOTHING to do with me. On top of that, I paid EXTRA for insurance of loss, damage, etc. so that should qualify me for an automatic refund or reshipment. I was told that nothing could be done until the claims have been cleared and that can take months with cheap companies like *****. Also, my question was not answered of WHY DIDNT THEY JUST SHIP BOTH ITEMS TOGETHER INSTEAD OF SEPARATLY????
  I have been SERIOUSLY wronged in this situation and I want satisfaction of sending me what I paid for or a refund, and I will NEVER do business with these shysters again!!!!

  

  Business Response

  Date: 12/18/2024

  We are very sorry to hear that there was an issue with the delivery of the customer's firearm and we are working to ensure that this issue can be resolved.  We understand the frustration that can happen when there are delivery issues, but the shipping claim is part of the shipping insurance process.  The shipping insurance is offered as additional coverage that is purchased with the carrier and means that the full replacement value of the items are covered.  If the additional shipping insurance is not purchased then the shipment would be covered under the standard coverage offered by the carrier, which can vary but in many cases covers the value up to only $100.  Once we are notified of an item that is lost in transit we would start the investigation and claim with the carrier who would start by trying to locate the missing item.  In most cases, if they can locate the item they would then continue with the delivery so that it can be completed.  If they are not then they would address the claim on the shipping insurance so that we can follow up to assist the customer.  The time for the claim to be completed can vary, for ***** the claims tend to take about 2-3 weeks, but the upcoming holidays could cause that to take a bit longer than average.  Our team is actively watching the investigation and claim process so that we can ensure that we can provide a resolution once it is all resolved.  In regards to the other question about the items shipping separately, that is due to the items that were purchased.  One of the items that was purchased was a handgun, which must ship via a different shipping method than long guns.  Handguns are shipped via second-day air shipping while long guns are shipped via ground shipping, so those two items could not have been shipped together.  Again, we understand the frustration and apologize for the inconvenience.

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a gun off of the website on11/14/24 for 413.49 and when it came it’s not the same as pictured. So I got ahold of them letting them know it was missing a couple of the parts (bipod and sleeve) and the scope wasn’t the right one. They got back with me and said the picture they used was wrong one. I said send me the correct stuff. They said no we won’t do that and I could return it. I didn’t want to I wanted the stuff. They eventually offered me a 30 dollar gift card that I refused and eventually excepted but that’s not what I want. The did false advertising and won’t stand behind what the picture shows

  

  Business Response

  Date: 12/16/2024

  We understand the frustration and apologize for any inconvenience.  Unfortunately, there was an error in this listing where the photo linked to the item was incorrect.  However, the description for the firearm was correct and did mention that it came with the scope that the customer received, and did not say that a bipod was included.  We understand there can be confusion based on the photo and we have corrected the listing. We did offer the customer the option to return the firearm for a full refund even after the transfer due to the listing error.  We always advise our customers to notify us of any issues prior to transfer at the FFL dealer so that we can assist if anything is incorrect, missing, or if there are any other issues with the item.  The customer notified us that they did not wish to return the firearm so we did offer the coupon toward a future purchase as they mentioned.  This coupon is not to provide the cost of the missing items as the price the customer paid is correct for what they received as it was the item that was listed and purchased.  The customer did accept the coupon that was provided for the listing error so we considered the situation as resolved.  If the customer is still unhappy with the firearm we can still offer the option to return it for a full refund as long as it has not been fired.

  Customer Answer

  Date: 12/16/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I want the gun pictured period. I’m not going to accept any less. You guys offer a 30 dollar coupon and you charge 20 to ship. That does nothing. I won’t accept anything less than what is in the picture 
  
  
  
  Sincerely,
  
  
  
  ****** ********

  

  Business Response

  Date: 12/16/2024

  We apologize for any confusion.  The firearm that was shown in the image for the listing was not the firearm that was described by the listing.  The photo was unfortunately linked to the incorrect model and is for a different firearm than what was purchased.  We again do understand how that can cause confusion and are happy to assist the customer with a return if they are unhappy with the firearm that they did receive, as long as it is unfired.  We are unable to provide the other item because the item that the customer received was correct based on the description of the item that was available and the price that it was listed at.  We did offer the coupon to the customer if they wished to keep it as an apology for the listing error, and that was accepted and provided.  The only other option we can provide would be the option to return the firearm for a full refund as long as it has not been fired.

  Customer Answer

  Date: 12/16/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  This is false advertisement and not acceptable  you need to give me what the picture shows end of story  I can send this gin back and you can send me the correct gun 

  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: *******
  Order Date: Friday, November 22, 2024
  
  I recently purchased a BCM Lower Receiver with *** *** * ***** Stock through the *************** website. The item was delivered to the Buds Gun Shop location in Lexington, and I visited the store on December 10, 2024, to inspect the product. Upon inspection, I noticed that the staking on the castle nut was incorrectly done. Specifically, the staking was applied toward the lower receiver rather than the castle nut itself.
  
  I brought this issue to the attention of an employee, who offered to have another lower receiver sent for exchange. However, as there were no additional units in stock at that time, I chose to request a refund.
  
  After receiving the refund notification, I was surprised to see that I had been charged a restocking fee, especially given that the issue was due to a manufacturing error, which was beyond my control. I contacted the provided customer service number, and I was assured that the restocking fee would be addressed and refunded. However, after not receiving any confirmation, I followed up again and was informed that the staking issue had been deemed correct and that the item was machined properly. As a result, my request for a refund was refused.
  
  I am requesting that the restocking fee be reversed, as this situation was not due to any fault on my part, but rather a defect in the product. I would appreciate prompt resolution of this matter.
  
  Thank you for your attention to this issue. I look forward to your timely response and resolution

  

  Business Response

  Date: 12/11/2024

  We are very sorry for any inconvenience.  There was some confusion when this firearm was refused as many people in our retail department reviewed the receiver and did not notice the issue.  It is likely that they were not aware of the specific complaint and overlooked the staking that was done on the firearm.  Our customer service team did get photos of the firearm from all angles and confirmed that there was an area that was staked on the wrong side of the plate, and the other staked area was not effectively staked, even though it was done in the correct location.  Based on this information we did confirm that there was an issue with this firearm and we have notified our financing team to refund the remaining balance to the customer's card and apologize again for the inconvenience.

  Customer Answer

  Date: 12/13/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* **********
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/27/24 I order ammunition from Buds. I also paid for shipping insurance. There was only one tracking number given to me and upon receiving that package and opening it noticed most of my order missing. I had ordered 14 boxes and only received 4. I contacted customer service through a chat and that's when I was informed there was a second package delivered and they gave me a tracking number through *****. ***** lost the package and a claim was filed. I received confirmation from ***** on 11/19/24 that the package was lost and that they closed the case. Buds refuses to do anything about it and continues to tell me they are waiting on the case to be closed through ***** even with proof that's its already closed.

  

  Business Response

  Date: 12/02/2024

  We apologize for any inconvenience.  We started the investigation and claim process for the lost shipment of this order on 11/14.  We have informed the customer that this claim is still being processed.  When a package that is insured is lost, damaged, or stolen during transit we would notify the carrier of the issue so that they can attempt to locate the package to continue the delivery or process a claim for the lost products.  In this case, it does appear that the package is lost and our claims department has looked into this claim as of today, 12/2, and it is still open.  This does not mean that the investigation is not complete, as the customer shows, it does appear that ***** did show the package as lost at the time of the emails, but the claim that was submitted is still open and has not been paid.  The claim process can take some time to be completed, which would be affected during the holidays as well.  Unfortunately, we have to treat it as an open claim until it is completed and paid as the package could be located and continue delivery during it which would end up with the claim being denied, so we cannot replace the order or issue a refund until the claim is completed.  We apologize again for any inconvenience and we appreciate the customer's patience.

  Customer Answer

  Date: 12/02/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The email I received from ***** on 11/19/24 clearly states "after exhausting all search options, we haven't been able to locate this shipment".  Also, another email from them I received the same day stated the case had been closed. If I look up the tracking number on ***** website it states that the barcode was unreadable and replaced this was on 11/6/24 almost one month to the date. I contacted ***** myself to check on the package something that Buds refuses to do. I wasn't even informed by buds that they had sent my order in two different shipments until after the first partial shipment had arrived and I messaged them about the rest of my order. Thats when I was told there was a second shipment. I was in the process of speaking to an agent of theirs earlier today he was in the process of checking the shipping warehouse and then I conveniently was disconnected and so I immediately reconnected the chat and asked to speak with him again and they refused. 
  
  
  
  Sincerely,
  
  
  
  **** ********

  

  Business Response

  Date: 12/02/2024

  We are again sorry for the inconvenience and we understand the frustration.  As we stated before we have been in contact with ***** and we confirmed that the claim is still open.  The normal process for a claim could take 1-3 weeks to be completed, and due to the holidays, it could take longer than the normal time frame.  Our claims department works directly with our carriers to make sure that once a claim is completed we can ensure that the order is replaced or refunded.  However, we do have to have confirmation that the claim is completed and approved before we can do so.  Once we have a response on the process of the claim we will process a resolution on the order as quickly as possible.

  Customer Answer

  Date: 12/02/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Here is proof from ***** that they sent me saying it's canceled.
  
  
  
  Sincerely,
  
  
  
  **** ********

  Customer Answer

  Date: 12/03/2024

  
  
  Date Sent: 12/2/2024 4:50:47 PM
  
  Complaint: ********
  
  I am rejecting this response because: Here is proof from ***** that they sent me saying it's canceled.
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 12/03/2024

  Our claims department has reviewed the emails and we understand the information that the customer has received from ***** shows that they appear to have closed the investigation.  However, that does not mean that the claim has been completed.  At this time, we have confirmed with ***** that the claim is open on this shipment and we must wait until that claim is approved and completed before we can proceed with a refund on the order.  We understand that this wait can be frustrating and we apologize again for the inconvenience.  However, since the claim approval will provide the restitution under the purchased shipping insurance we must confirm that the claim is approved.  If the claim were to be denied then we would not receive the compensation for the lost items.  Based on the email the customer shows it is very likely that the claim will be approved but it is not a guarantee.  As we stated before, it is possible that they may deny the claim due to the package being located and the continuing delivery.  Again, that is not the most likely scenario, but it is a possible one so we must give ***** the time to complete their process and approve, or deny, the claim.  Once that claim is completed we will be more than happy to assist the customer with the order.

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed on October 5th 2024 as a gift for my daughter's mom, ***** ******* who is recipient of the order. $311.04 was paid from my checking account for order. Order was to be delivered to licensed firearm dealer(Precision
  Bluing) that Buds gun shop listed on their site for gun transfer in area where recipient resides. Recipient never took possession of firearm due to discrepancy on her record. Order was to be returned from firearm dealer back to Buds gun shop. Buds gunshop sent dealer a return shipping label for the gun return . And for the past 2 weeks the dealer and Buds gun shop have been giving me the run around in reference of receiving my refund. The dealer says that they sent firearm back to Buds gun shop and Buds gun shop keeps saying that they haven't received it? And instead of Bud gun shop communicating with licensed firearm dealer that they list on their own site as a credible dealer that they deal with, they sit back and do nothing? How am I supposed to get my refund back?. If Merchandise was never taken by possession from the recipient, it seems as though Buds gun shop should be trying to do more than what they're doing. Besides doing nothing

  

  Business Response

  Date: 11/08/2024

  We apologize for any inconvenience.  We were notified about the return request for the firearm on 11/1 and we issued a return label to the FFL so that the firearm could be sent back to us.  We do follow up on these return requests but we do allow the FFL a few business days to have the item picked up by UPS before we follow up.  We did reach out to the FFL today 11/8 and confirmed that they did return the firearm, but did not use the return label that was provided.  Unfortunately, this led to the firearm being sent back to the wrong location so it was not received by our returns department which was why the refund had not been processed yet.  After we confirmed where the firearm was shipped to we confirmed that it was received and are ensuring that the return is processed.  At this time, the order information has been sent to our financing department so that the refund for the firearm can be issued back to the payment method used to place the order.  We apologize again for any inconvenience.
  

  Customer Answer

  Date: 11/08/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a rifle from buds on 28 September 2024. According to shipping agreement it should have shipped within 7 business days. I called customer service on 10 October 2024 and was told the item was not actually in stock as listed on the website. They were trying to locate the rifle at a satellite facility and get it shipped to their main warehouse. Customer service rep could not give me an ETA on when the rifle would actually ship to my FFL. I asked what could they do to make this right and was offered a $10 gift card.

  

  Business Response

  Date: 10/14/2024

  We are very sorry for the delay on this order.  Our advertised time frame for our orders is 3-7 business days from the date of purchase, and we process our orders as quickly as possible to meet that time frame.  However, in this case, there was unfortunately a delay that did occur.  Once the order had passed the 7th business day we sent out an email notification to the customer that the order was experiencing a delay and that we were still committed to ensuring the item would ship as soon as possible.  This was sent on the 8th business day of the order on 10/9.  We were contacted by the customer the following day on 10/10 asking for an expected ship date.  However, due to the delay, we could not provide a specific shipping date.  We do understand the frustration that the delay would cause and we did offer the customer a coupon that could be used on a future order due to the delay if they still wished to wait for the order.  If the customer did not want to wait for the order we could also provide a full refund since it had gone outside of our standard time frame.  The customer advised us he did not want the coupon and did not request to cancel the order so it was left open.  The order then shipped out the following day on 10/11.

  Customer Answer

  Date: 10/14/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:09/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used the link to unsubscribe from Bud's email alerts at least 20 times and have emailed the company through its customer service webpage at least 15 times, and yet the alerts appear every day, sometimes several times a day, in my email. Bud's does not have a public phone number to contact them directly. I am getting very tired of what is now amounting to e-harassment. They apparently use something to bypass my spam filter because the alerts still reach my inbox.

  

  Business Response

  Date: 09/30/2024

  We are very sorry for any inconvenience.  After checking the customer's account information we do show that the customer had unsubscribed from our newsletter.  However, they did have items on their wishlist and were still signed up for alert emails.  We have unsubscribed the customer from all email services at this time so they should no longer receive any emails to the account or the email address linked to their account.  If they have multiple emails or accounts signed up we would need to know those email addresses to ensure they are also removed.  We did also check for emails that were sent to us and we did receive 6 email requests over the weekend which we were unable to address until Monday.  We do have a section on our website that will allow customers to flag each different alert and/or promotional email which can be found after logging into the account on the website, selecting the 'Order Status/Account' page, and then selecting the 'Subscribe or unsubscribe to newsletters'.  This is in place because the option in the emails would remove people from the main newsletter, but would still allow them to receive notifications for items in their cart, wish list, or requests for reviews for orders that are not related to the newsletter.  As noted, we have unsubscribed the customer from all notification emails at this time so they should no longer get any email updates to the email address provided.

  Customer Answer

  Date: 09/30/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *****
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:09/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 20, 2024 I ordered AMMO from ***************. They have good prices but do not tell you until after a purchase and you have a problem, that all sales are final. I purchased 3 boxes of .40 cal Ammo for my husband and received half bullets. I contacted them today 9/3/24 after opening the Ammo over the weekend to try to use it. I asked to exchange for full bullets but they would not exchange, indicating all sales are final. No where during the ordering process did it say that all sales are final. Now I have 2 unopened boxes of Ammo and 1 open box that I can not use and I am out of Money. I would like to exchange for what I am able to use. They are not even trying to be fair to their customers. They will not allow me to speak to a live person only a chatting session is allowed. This is very poor practices. and bad business.

  

  Business Response

  Date: 09/04/2024

  We are very sorry to hear the customer was not happy with the item that they ordered.  One of the items purchased by the customer was bullets, which is the term used for the tip of the ammunition, these are an ammunition component and are used for reloading.  We do list that ammunition and ammunition component sales are final in the "Before You Buy" section of our website under "Shipping and Returns".  This section is referenced in our checkout section when it asks customers that check the box that says, "I confirm that I am legally able to possess everything ordered, furthermore I agree to comply with our Payment, Shipping, and Terms of Use Policies.".  It does link to each of these sections so that customers can review them before completing the purchase.  However, a member of our management has reached out to the customer at the phone number they provided when chatting with us and left a message to further discuss the order and the potential for a partial return of the items as we were notified that one box had been opened.

  Customer Answer

  Date: 09/07/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: No one has reached out to me I have reviewed the check out process buy attempting to make another purchase and no where did I see all sales are final.  I have never asked for any money back am I am willing to pay the difference for what I need.  I can not do anything with 3 boxes of half bullets.  They have not made any effort to contact me my number is *** ********.  I even asked the rep I chatted with if I could speak to a manage and she said if I do not join their club I could no talk to a live person.  I have communicated with a live person when I received half my order.  They are not very customer friendly at all!
  
  
  
  Sincerely,
  
  
  
  ******** *****

  

  Business Response

  Date: 09/10/2024

  We apologize for any inconvenience.  We did attempt to reach out to the customer at the number that was provided to us in our chat initially, but there was a typo as it did not match the number provided here, the number was 667 rather than 467.  We did reach out again to discuss a partial return of the products that were incorrectly ordered as a courtesy but the customer has informed us at this time that they have filed a chargeback for the full total of the order, not just the incorrectly ordered items.  We did discuss the option of returning the entirety of the order since the customer has not paid for anything that was received due to the chargeback but the customer ended the call before we could offer the return information.

  Customer Answer

  Date: 09/13/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  The rep I spoke with did not work with coming up with a mutual agreement. I requested to be allowed to return the items that I am not able to use but they want to charge me a fee (restocking fee) which again was not displayed when making the purchase.  This company is very difficult to deal with and unwilling to work with resolving customers issues.  Since they were not willing to assist, and made it clear that they would not be working with me to resolve my issue, so I terminated the call as I was at work.  Again all I want is to exchange the items for what I am able to use not the half of bullets I received.  I let the rep that call know, that I would pay any difference in price for the entire bullets needed.  I have been making the families purchases for more than 40 years and have never been refused the option to exchange a purchase nor have I ever had to incur expenses to exchange items.

   

   

  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They stole my money paid on a firearm would not extend my layaway for me and I only owed 601.50 and I want store credit for what paid if not get it I'm send every one I talk to about not shopping at buds no more cause they are criminals and send them to better dealers than them. And I won't buy anything else there if they do not.

  

  Business Response

  Date: 09/04/2024

  We are very sorry that the customer was unhappy with our layaway program.  The layaway order was started by the customer on 5/15 and was good for 90 days, with an end date of 8/15.  Our layaway program was explained to the customer and was on the documentation that was signed that the order would need to be paid off before the final due date, and should the layaway expire no payments would be able to be refunded and would be considered as cancellation fees that are assessed for holding a firearm for the full duration of a layaway rather than it being available for sale.  At any point during the normal course of the layaway, it would have been possible to cancel the layaway and that would have resulted in losing only the deposit placed on the order.  The customer did come in on 8/15 and requested an extension of the layaway and we did provide one advising that we would give until 8/30 to pay off the order.  On 8/30 the customer came in with a firearm for trade which we offered $300 for and the customer refused that trade in stating they had other firearms they could sell elsewhere.  We gave the customer until the end of the day to do so and come back with payment but they did not so the layaway was cancelled.

• Initial Complaint

  Date:08/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,
  This is my second complaint posted on this company. I had a bad experience Buds earlier this year and posted a complaint about a false advertisement. I was offered a refund but it was not for 100% of my cost.
  
  However, Buds has a lot of good reviews but I was wanting to give them another shot. After attempting to make a purchase I was receiving an error as you can see in the attachment. I was advised by customer service they are unable to process any orders to my account and they have no further information. After asking for more information and if I could make a new account I was advised they don't feel comfortable processing any future orders for me. They would not give me any further details on it.
  
  Please advise why you are refusing services to me.

  

  Business Response

  Date: 08/06/2024

  We have closed the account in question due to the customer stating, and as noted is continuing to state, that we falsely advertised a firearm.  We have explained that this is incorrect.  The listing for this firearm was correct and the customer received the item as it was listed.  However, they were expecting the firearm to have features that were not listed.  The item that was listed had a civilian firearm model number and was a police trade in.  This means that it was a firearm that was sold to us by a police department.  The customer assumed that this firearm would be manufacturer differently than the civilian model, but as advertised, it was the civilian model.  This was explained to the customer but they did not accept that and continued to assert that we misrepresented the product.  We did offer to bring the item back per our terms and conditions and explained that there would be a restocking fee and return shipping costs to cover our costs for processing and shipping the firearm both ways and the customer refused that option.  We wish the customer well wherever they choose to shop in the future.

  Customer Answer

  Date: 08/06/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I was not lying in my posting. I verified with the manufacturer this was NOT a police weapon and included that attachment in my initial compliant. They did provide the model number which does not mean anything.  If they were a transparent company, they would of provided the serial number in their posting so customers can verify what they're selling.
  
  I guess my problem with Buds Gun Shop is their lack of transparency.  From the first purchase where they sold me a police shotgun without the police specs to now on why their customer service cannot tell me why my account is blocked.  I appreciate the explanation but it does feel like you are hiding things from your customers and blocking the ones who call you out on it.
  
  
  
  Sincerely,
  
  
  
  **** ********