Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered online from Bud's on9/24/2023 using my credit card, amuniton advertised on web as " ON SALE". Paid $192. for order #*******. Provider correct info on order and recieved address shipping to as *** ********* Gun Store Rancho Dr. Las Vegas NV. for pick up. Store never recieved shipment . I contacted by phone Bud's 1st time and was told computer 'glich' shipped order to old address in San Diego CA. and I would be notified. No notification supplied. 2nd time I contact Bud's by phone was told by a superviser tuf luck and that I was not going to be rembursed for their error.

  

  Business Response

  Date: 10/12/2023

  We apologize for any inconvenience.  However, in this case the customer had updated their account to show their primary address as the California address.  This address was not present on their previous order so it would have been added after that but prior to the current order being shipped out.  The FFL is used for the transfer of firearms in most cases so typically ammunition is not shipped to FFL dealers.  So when the order was put through the ammunition was shipped to the primary shipping address that was provided on the order.  We understand this is not where the customer was expecting the order to ship to, but it was how the order was submitted.  We have attempted to work with the customer to facilitate a return for the ammunition so that we can assist with reshipping or issuing a refund as needed.

  Customer Answer

  Date: 10/14/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have recieved no communacation from Bud's. I will be perfectly happy with a refund or supplied the merchandise but so far have been offered neither. The response giver to BBB  from Bud's is false!
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 10/24/2023

  We have spoke with the customer on multiple occasions regarding this order.  The first contact was on 10/5 where the customer spoke to one of our representatives and then a second contact was made on 10/11 with one of our supervisors.  This was when we had advised the customer that we would be happy to assist with processing a return on the items so that we can reship them to the address they intended to provide, or issue a refund.  In order to do so we would need the information to provide the return label to to start that process.  At this time, we are unable to process a reshipment or refund as the items were delivered correctly as addressed.  This means that we are unable to file a claim for missing or incorrectly delivered items.  We are still open to providing a return label or call tag in order to try to get the items back if the customer would like us to do so.  Once we have the items back there would be no issue with providing a refund at that point.

• Initial Complaint

  Date:08/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Firearm on August 17th and as of the August 24th they had not shipped the product. They sent 2 emails stating they were behind and unsure when the product would arrive. Since it was past the 7 days they stated on website I requested the items to be cancelled. They cancelled and stated they would be charging a 10 percent restocking fee. Since shipping delays were on their end I assumed the cancellation would mean a full refund. I immediately contacted them "10 min later" and stated I did want to pay the fee and I would wait for the firearm. The stated they could not reinstate order. They informed me it stated on website " 7 Business days". Since the item wasn't even close to shipping I am not sure why they wouldn't reinstate order. Instead they chose to profit from the sale and hide behind the website language. Non of which says you cant reinstate an order. This was the easiest path for them. They could profit on an item they didn't have in stock. This is very shady business practices and poor customer service. Be very careful buying anything from a company that will not do anything to help a customer. As of this writing they have closed by support ticket and will not respond. The days of customer service in companies like this are gone. It's all about profiting by any means necessary. There are so many companies selling the same firearms within pennies of each other. Find another one to buy from. Customer service Is the only thing that sets these companies apart. This one is not worth wasting your time on. I also expect them to respond with the same canned messages others have seen. The proof is how you handle the customer. not hiding behind canned messages and website language.

  

  Business Response

  Date: 08/25/2023

  We are very sorry to hear that the customer was unhappy with their order.  We do advertise our cancellation fee for orders that are canceled within our standard processing time frame.  This order was placed in the evening of 8/17 and we received two contacts on 8/23, which would have been the 4th business day.  The first contact was requesting an update on the order in which we advised that it was processing and that our standard time frame is 3-7 business days.  Shortly after we responded we received a cancellation request.  When this request is made it does advise that fees may apply and since the order was within our standard time frame and processing they would apply in this case.  We processed the customer's cancellation request on the following business day and then the customer contacted us after the refund was issued requesting us to no longer cancel the order.  We advised the customer that we were, unfortunately, unable to keep the order open since it was already canceled and the refund was already issued.  After that, the customer then began stating that they would submit negative reviews, file a complaint, and a chargeback pending our response.  We were unable to reply to it yesterday, but that ticket was not closed and would normally be responded to today as it is the next business day.  This order was never out of stock, it was going through our normal processing.  As we invest time and money into processing an order even before it ships out the cancellation fee is in place only to recoup costs that we have incurred during the course of the order.  As such, the fees would apply in the case of this order since it was still well within our standard time frame at the time the cancellation request was submitted.

  Customer Answer

  Date: 08/25/2023

   
  Complaint: ********
  I am rejecting this response because:

  These types of canned messages from a business is what is wrong with America. When they advised me I was going to be charged a restock fee of 10 percent I told them " Lets not cancel order" ship the order instead. Since the order was "in stock" and had not been shipped yet this should not have been an issue. Instead they flat out refused to ship the order. Since most gun Dealers make anywhere from $50-$100 on a Firearm sale it was easier for them to collect the $50 profit from cancelling and ghost me then to do the right thing. This is not about the $50 they are collecting for doing nothing. This is solely on principle. Businesses are able to put the customer last and get away with it. This business works off volume not customer service. I would recommend you stay away from this company if you need ANY assistance at all. They are about numbers not people. I have purchased from this company before. Other sales have gone fine. Again, As long as there are no issues! Don't expect any customer service if you ask a question outside their cookie cutter business model. (Read other BBB reviews) As far as dates they mention above for order time etc. I am not going to dispute those. Others in the BBB community have and have received the same canned messages with fictitious adjustments. Lastly, They would rather answer these BBB complaints than just reach out to the customer and solve the issue. This issue could have been resolved with a simple customer service communication saying " Sorry for the confusion. we will ship the product". I guess dealing with back and forth BBB Complaints and CC chargebacks is easier for them. My recommendation to this business would be to replace whoever you have running the customer service department. They are doing a very poor job at customer retention and satisfaction. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a firearm from Buds gun shop. July 28th. I paid for the firearm and lost/damaged shipping insurance. I went to pick it up. They made me fill out the transfer papers. Then gave me the firearm. I noticed the damage. I contacted BudsGuns and UPS. Buds told me since I accepted the transfer it was my problem. I paid for insurance just for this problem. And the owner said it doesn't cover that. And UPS even admitted they damaged it.

  

  Business Response

  Date: 08/22/2023

  We are very sorry to hear that the customer is not happy with their firearm.  It is very important that customers inspect any of the firearms they purchase at the FFL prior to accepting the transfer of the firearm.  For this reason, we have that listed in our returns section and send out an email on all of our firearm orders advising customers to do this and if there is any damage, missing items, or anything they are not happy with to not proceed with the transfer and leave it with the FFL. Unfortunately, with the firearm being transferred that means that the firearm can no longer be returned and that it was approved by the customer in the condition it was received in, so we are unable to file any shipping claim on the item at that point.  If the transfer had not been approved and completed by the customer we would have been happy to process a return on the firearm for a refund or replacement if the item were damaged.  With the firearm being transferred any damage or issues would be covered under the manufacturer's warranty and we provided the information on how the customer can reach out to them in order to process a warranty claim.

  Customer Answer

  Date: 08/22/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  ***** ****
  

• Initial Complaint

  Date:08/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/04/23 I placed an order for $1054.21 at the Budsgunshop website for various products. The order shipped in two shipments with a total of four boxes. Three boxes arrived on 08/05/23, and the other box arrived on 08/08/23. I put the three boxes aside, and waited for the fourth box to arrive before opening them all up and unboxing the contents. When the fourth box finally arrived today, I opened them all up. The boxes were all secure and showed no signs of being tampered with. I unloaded the boxes, flattened them out, and put them in the trash, and then began putting the contents away. I noticed I was short one box of .380 ammo. I emailed Buds online, and they emailed back they would need pictures of the four boxes. I tried to use their live chat to explain, but it didn't work, could not sign on. I was finally able to reach customer service, where they again said I needed pictures of the boxes. I told them they were in the trash, and that I had purchased shipping insurance which was supposed to cover this kind of situation. The customer service person, and the supervisor that I spoke to were very uninterested and kept coming back to the pictures of the boxes. I have done a lot of business with this company and never had a problem before. The boxes I received were sealed tight, and did not show any evidence of tampering. I unboxed them all on the same day, today, and my item was not in there. I do not understand why I purchased shipping insurance to cover this kind of thing, and they refused to help me in this situation. I am very disappointed in their customer service response, and their company in general in this situation. Just opening the boxes to unbox the contents would taint whatever they are trying to see in the pictures. How are you supposed to know something is missing until you open it up? Very disappointed in a company I liked up until now,

  

  Business Response

  Date: 08/09/2023

  We have reached out to this customer to explain how our shipping insurance works and why we do still require photos to be able to submit a claim for the lost items with the carrier.  We also let the customer know that we would be able to provide a replacement in this case as a courtesy since they were not able to provide the photos in this instance but wanted to make sure they were aware of why it was necessary if something were to happen with a future order.
  

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

  
  

  ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:08/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Retailer has no in-person audio contact method to discuss terms of agreement they offer to sell their products. Message states you can arrange a call-back through a chat, but the reps refuse to do this. Financing is positioned as a term loan without prepayment, but is in fact a lease agreement with fees almost if not greater than the purchase price if the full amount is not paid in 30 days. My purchase price was ~$1,900. I paid $1,150 within a couple of weeks of using the financing and now owe over $2,500. The instrument was created ~60 days ago.

  

  Business Response

  Date: 08/03/2023

  We are very sorry to hear that the customer was not happy with the terms of their financing contract.  We do have a phone line where customers can reach us regarding their active orders, however, this order was of such an age that it did not qualify as active.  Our message does recommend using our chat service to speak to our representatives for assistance, not for a callback request.  The customer did speak to our representative who did state they may be able to set up a callback, but needed information to see what the issue was and if he would be able to assist.  During the course of this, the customer ended the chat.  The financing the customer is referring to is through a third party that we work with to provide that payment option.  The terms for the contract are provided upfront prior to the customer placing the order if they wish to accept them.  Since it is a third party that processes and approves these contracts we do recommend that the customer reach out to them if they have any questions or issues with the terms of their contract as we, Buds Gun Shop, do not have access to know what the terms of each contract are.

  Customer Answer

  Date: 08/07/2023

  
  Complaint* ********
  
  I am rejecting this response because: The response is not truthful in any respect. The voicemail response indicated to use chat to request a return call, which was NOT offered. The request was REJECTED and the respondent is either lying or too busy to find out more about the incident, in which I also threatened legal action for Bud's gun shop offering this misleading financial product for sale to sell merchandise. Make no mistake, Bud's offers this financing, and it is positioned as a term loan with details hidden in the contract. The disclosures are minimal wrt prepay, and in my opinion predatory and misleading. The business is using a predatory lending product to market its products and as such cannot simply disregard its part in the marketing of this financing vehicle.

  The federal consumer credit will likely be notified next since sales practices of predatory products are their direct area of business and should help in legal proceedings.
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 08/08/2023

  We apologize if there is any confusion.  As stated before our phone tree will recommend using the LiveChat option for the best service.  We have attached a copy of the chat transcript in question which shows that our representative did state that they could set up a callback request, but that an outbound agent may not be available for some time and he offered to see if he could assist with the issue.  The customer made it clear that they would prefer to wait for a callback and the representative then asked them for information as to the reason so that they could provide that to our outbound team.  Once the information was provided our representative did not deny any callback request, but stated that since the issue in question was in regards to the payment method, which would be in reference to the financing contract the customer signed with Creodva, it may be best to speak with them as our representatives would not have access all of the information associated with the contract.  It was at that time the customer threatened legal action and then ended the chat.  As for the financing itself, we do indeed offer it as an option when checking out, but as we stated before we are not involved with approving or writing the contract.  We are very confident that Credova were clear in the terms of the contract provided to the customer, but if the customer is not happy with their contract we would again suggest reaching out to them as we do not have any information as to what terms were agreed to.

• Initial Complaint

  Date:08/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called buds about my order they said it should ship on 15 August ask if I could change to a another item they had in stock for same amount they said I could but I would forfeit my 178.83 down payment I paid in full on 7/28/2023 are wait till 8/15/2023 high price to pay for same in stock item

  

  Business Response

  Date: 08/01/2023

  We are very sorry for the misunderstanding.  The information provided to the customer was incorrectly relayed regarding the expected processing time frame for this order.  We reached out to the customer to explain the expected processing time frame to ensure it was clear that we will be shipping the order out as quickly as possible.  Normally, our processing time frame is 3-7 business days which based on this order would mean the order would ship on or before 8/7.  However, as this item is a special order item it is possible it could take a bit longer to process than our standard time frame.  It is possible that the order will ship out within the normal time frame but a delay would be possible so that is why it is shown on our website item listing before adding it to the cart.  That being said, since we do strive to ship our orders out as quickly as possible the item may not be delayed.  After explaining to the customer that the item is in stock and that we will ship it out as quickly as possible we were able to reach an understanding and we are continuing to process the order.

  Customer Answer

  Date: 08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

  
  

  ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:07/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buds is famous for fast shipping. My order is 10 days old. Nothing has shipped. Order # ******** I am unable to speak with a representative at Buds. The chat is a robot. The help email is a robot. Product is still not shipped. I ordered from buds exclusively due to the rapid response nature of the companies claims on the website. They are, it appears, in breach of an implied-in-fact contract. It would be especially nice if a human could render me an understanding of the delays and or a notification as to the expected delivery of product. If at all, it ever arrives.

  

  Business Response

  Date: 07/19/2023

  We are very sorry to hear the customer was not happy with the time frame of the order.  After reviewing the order we do not show there were any delays with this order.  Our advertised time frame for our orders is 3-7 business days.  We will always process our orders out as quickly as possible but due to the processing required for the items we offer, we can only provide this window for orders to ship out once they are submitted.  This order was placed on Sunday 7/9 and began processing on Monday 7/10.  This order did require the full 7 business days for the final items to ship out and it was shipped on Tuesday 7/18.  We do have live representatives available for our chat service, though it does begin with automated help as it can assist with most inquiries.  As for our emails, all are answered by our representatives and this customer did receive a response from one of our representatives also on 7/18 advising that the order was on the 7th business day and should be shipping out very soon.  This was the case as the order was in the shipping department as of early 7/18 and shipped out later that afternoon.

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28, 2023 I sent an order to **** *** ******** for 4 boxes of .45 ACP ammunition in the amount of $187.96. The order was confirmed by buds as order number ******** On Sunday June 4, a package was delivered by FedEx. It felt light. Upon opening I found that of the 4 boxes I ordered only one was shipped. I contacted Bud’s via the website asking if there was a backorder or another shipment. I was informed via email on June 5 by customer service that all items had shipped. I informed them of my situation, that 3 boxes were missing, and they asked for photos of the box and labels and items. I sent them. They asked for additional photos on June 6. Again I sent them. On June 11 I asked for an update as I had received no ammo or refund. There was no response. I tried contacting them on the 12, 14, and 23. No response. I called their customer service line and was told by a computer no order matched their records. It then disconnects. Their online chat will not give you a customer representative either and the order number provided by buds does not work there either! It has been a month and my issue has not been resolved.

  

  Business Response

  Date: 06/26/2023

  We are very sorry for any inconvenience.  We did receive the photos to begin the investigation with FedEx who was the carrier on this shipment.  The investigation was started on June 6th.  It does usually take about 2-3 weeks on average for the FedEx investigation to be completed and we were awaiting a response as to if the claim would be approved or denied before we could proceed.  We did receive a response on 6/26 updating us that the claim was approved so that we can provide a refund for the missing items.  Our LiveChat program does provide options to speak to our representatives.  Unfortunately, we would not have been able to provide any more information until the claim was completed.  We apologize again for any inconvenience.

  Customer Answer

  Date: 06/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  ***** *****

  
  

  ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/8/2022 I renewed my teambuds membership and was charged 24.99 which was paid in full. I haven’t used or attempted to until 6/10/2023. At that time it would allow me use the layaway feature which a perk of membership. I tried to call but they have a phone that will not allow access if you’re not a member or have a recent order. I want a full refund because I paid for this membership ad it was never applied to my account.

  

  Business Response

  Date: 06/13/2023

  We are very sorry for the inconvenience.  After reviewing the order we did discover that there was an error with the order and the Team Bud's membership was not activated on the account when the order was placed.  For this error we of course will provide a full refund and have activated the membership so that you do have the benefits from the order at no cost.  We apologize again for the error.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want Buds to give me my refund I clearly should’ve got because Ups is honoring the claim on their end buds won’t even respond to them so they can release the claim . Which also shows me Buds insurance is a fraud because how could they deny a claim when ups are saying they lost the package and are willing to honor the claim all buds have to do is reach out to ups so they can refund the credit to them so they can refund me and Bud’s saying it’s nothing they can do when it’s costing them nothing

  

  Business Response

  Date: 06/09/2023

  We are very sorry to hear that the customer was unable to receive the items on the order.  A claim was started with UPS for the lost package which is why the tracking number would show that in the history for the tracking.  During the search, UPS would check to see if they could locate the package in their possession since the customer stated it was not received, which is what the package search shows.  During the course of the investigation, UPS did not locate the package and provided confirmed the item was delivered to the correct address provided.  We do provide shipping insurance and if the claim were approved we would have been happy to provide a refund or replacement of the items.  However, as the item was delivered as addressed the shipping claim and insurance would not be able to cover if the item is lost or stolen after delivery.  We apologize again for any inconvenience.

  Customer Answer

  Date: 06/13/2023

   
  Complaint: ********
  
  I am rejecting this response because: the  screenshot clearly shows the package wasn’t delivered to the right address I stay in Chicago ,il. Not Harvey,il. Further more they are stating the package could not be found on their end ,not that it was delivered to me…as I keep stating UPS did not deny the claim I have spoke with multiple agents for Ups which states the claim was never denied and they are waiting for a correspondence from Bud’s and paper work so they can fulfill the claim . I mean how hard is that to understand ? All someone in the claims have to do is stop being lazy and actually do their job and correspond with ups claims department instead of lying about it and getting on here typing anything and being sacrcastic and insensitive to their customers time and money. 
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 06/13/2023

  We apologize again if there is any confusion.  Our claims department is in contact with our shipping services when filing claims.  In the case of this claim, we were provided with proof of delivery confirming the correct address.  This is what we received from UPS after the conclusion of the investigation.  With this outcome, we are unable to finalize the claim or be compensated for the items.  Unfortunately, this also means that we are unable to provide a replacement or refund for the lost items since the claim was not approved.  We apologize again for any inconvenience and we would have no issue providing a replacement or refund had the investigation and claim been approved.  However, as the proof of delivery was provided it seems most likely that the package was stolen after delivery which is not able to be covered under our shipping insurance.