Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Need my order of ammo tax exempt we are retail guns and hardware store

  

  Business Response

  Date: 11/20/2023

  We are happy to assist with this order.  Based on our records we have received the tax exempt documentation for this customer's account as of October 2023.  The account is setup to automatically have taxes removed from qualifying orders moving forward.  However, the only ammunition order we found for this customer was placed on August 2022, so it would not have been automatically removed from the order.  We have removed the sales tax at this time and our financing department will process a refund for the taxes on the order.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a handgun from Budsgunshop on 10/25/2023. Order number 4919115. When I ordered it, Budsgunshop asked for ACH information. They lied and said that it doesn't clear their side until after 5 business days. From my experience in ACH realm for almost 20 years, I know this is a lie and they are doing it so they can scam people out of their money if the order doesn't go well. Unfortunately my order didn't go well. Budsgunshop advertised a handgun for sale with a 1/2x28 threaded barrel as well. I screenshot the advertisement, screen recorded it and also have my receipt. When the firearm shipped to my FLL, we noticed that the 1/2x28 barrel was not in the shipment. A call was made to budsgunshop during their business hours and they do not answer. Their terms say to accept transfer in this scenario on their website and only says to deny if the firearm is defective, not if they didn't send the barrel. I sent out an email to the company, thinking they would reach out and ship me direct the barrel that they neglected to place in the box. They never responded, it has been weeks. I also made about ten more calls to budsgunshop. I called budsgunshop and confirmed with them and glock that they were supposed to send me the 1/2x28 threaded barrel as they claimed I was buying with the firearm. Budsgunshop told me good luck trying to recover my money or obtaining the barrel that I bought but never received. I asked for a manager, they said my manager is saying the same thing, good luck trying to obtain what you ordered or trying to get your money back. I then asked for another manager again, all on recorded lines and the other mananger says the same thing, good luck trying to get what I ordered and paid for. I spent over an hour on the phone with them. They told me that they never opened the box, they bought from someone and shipped it to my ffl direct and that they didn't know they weren't selling me everything I ordered. They offered no remedy.

  

  Business Response

  Date: 11/08/2023

  We are very sorry to hear the customer was upset with their order and our payment options.  To address the first part of the concern the ACH payment option does take 5 business days to fully clear.  When the payment is initiated the funds are normally taken out of the account within the first 24 hours and are processed by our payment processor.  However, during this time the payment is not cleared, it can still be declined for many reasons during this time frame and it is not cleared and deposited into our account until the 5th business day.  This process does not delay orders however, as our standard order processing time frame for orders is 3-7 business days and in this case the order shipped out on the 5th business day after the ACH cleared.  In regards to the second issue, our website does not state to take possession of a firearm if it is incorrect in any way.  The site states: "VERY IMPORTANT - FIREARM RETURNS!! Please take your time to
  inspect all firearms thoroughly BEFORE proceeding with the transfer.
  Once a new firearm is transferred to you, it is considered used, even if
  un-fired. Consequently, we cannot accept returns on firearms once they
  have been transferred into your possession."  It does go on to explain what to do if a defect is found after transfer but it is clear that if there are any issues before transfer to not take possession of the firearm.  We were contacted by the customer and we suggested that if a part was missing with the firearm they contact the manufacturer, as they would have replacement parts and would be the ones that would be able to assist under their warranty.

  Customer Answer

  Date: 11/15/2023

  I am rejecting this response because: The
  response has absolutely nothing to do with the basis of the complaint. The
  response spoke about problems with a firearm, meanwhile there are no problems
  with a firearm. The problem is that an order was placed for an accessory and a
  firearm as a bundle package. The firearm was supposed to come with a 1/2x28
  threaded barrel accessory. Buds failed to ship me the 1/2x28 barrel accessory
  portion of the order and only shipped the firearm. Your policy states clearly
  to inspect the firearm for defects and to take possession of the firearm in all
  scenarios unless the firearm is deemed defective. There is no other reasons, other
  than that of a defective firearm to reject transfer of the firearm according to
  your policy. Subsequently, there is no issue with the firearm I received. The
  firearm was inspected by myself and the FFL and the firearm is free of any
  defect. You seem to be avoiding the topic that the complaint and issue at hand
  has absolutely nothing to do with a firearm and has everything to do with a
  firearm accessory. There is no part missing on the firearm and I never stated
  this, there is also no defect with the firearm and it doesn't need to be
  returned. You continue to state things that are completely irrelevant to the
  complaint and issue at hand.  
  

  

  Business Response

  Date: 11/16/2023

  Unfortunately, there is a misunderstanding regarding the nature of the item that the customer ordered.  The item that was purchased on the customer's order was not a bundle and there was no separate accessory that was purchased or would be processed.  This order was placed for one item and that was only the firearm.  The firearm was listed as having a threaded barrel which is how the firearm would have been manufactured.  It would not have come with a standard barrel and threaded barrel, it would have only arrived with the threaded barrel installed.  As we have noted to the customer if that part was missing from the firearm it should not have been transferred so that we could process a return and either replacement or refund for the item.  We have also explained that our instructions for firearm inspections do not say to only deny an item if it is defective, in fact our instructions that are sent in an email to customers does not use the word defect at all, it states:
  
  "Please inspect the firearm at the time of your transfer. Should you have any questions or concerns about the item, please do not accept the transfer. Please leave the item(s) with your dealer and contact Customer Service."

  When inspecting an item there can be different types of concerns that may arise.  A defect in the item would certainly be a concern worth not accepting transfer, as would the firearm not having the correct barrel, sights, number of magazines, or cosmetic damage.  Unfortunately, with the transfer being processed we are unable to take a return as the firearm would be considered used at that point, even if it has not been fired.  This is why we have suggested reaching out to the manufacturer as they hold the warranty and have the parts to assist if something was manufactured incorrectly.

  Customer Answer

  Date: 11/20/2023

   I am rejecting this response because it is full of lies. As stated before by Budsgunshop and confirmed by Glock on a three way call this purchase is a bundle package purchase. BudsGunShop wrote in writing as well as recorded calls, confirming this. Glock confirms this as well by serial number and because budsgunshop is crooks they pretend that they now don’t know what’s going on, because they were caught being shady. The gun was a bundle purchase for a firearm and a 1/2x28 threaded barrel accessory. They failed to ship the accessory and offer no resolution. BudsGunShop also keeps talking about a firearm but that’s not the issue it’s the missing accessory where the dispute is focused on. 
  

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on Budsgunshop ,on 10/07/2023 ,I put $400 down on layaway on I item ,I few weeks later I send them a message saying if I could transfer my layaway to another item ,I spoke to customer service they said sure no problem we are happy to help you with ,but when I was switching to the other item I wanted ,they wanted to charge me a 20% that’s $105 , that’s ridiculous I understand if I was canceling the item then there is a restocking fee , i’ve been a loyal customer from Budsgunshop for years and I will not do business with them anymore the outcome of this I want them to credit my visa for the entire $400 and take my business somewhere else

  

  Business Response

  Date: 10/26/2023

  We are very sorry to hear the customer was unhappy with their order change process.  Unfortunately, the process of changing an item on a layaway to a new item does mean that the original item is cancelled.  When a layaway order is submitted a 20% deposit is placed on the order to ensure that the item is secured for the customer for the time period.  During this time the firearm is processed and secured so that no other orders are able to be submitted for the item and so that it is ready to be pulled and processed once the payment is completed.  For this reason once we receive the initial deposit on an order we do invest time and money into processing the item and keeping it secured for the layaway.  That is why our layaway terms do state that the deposit is non-transferable and non-refundable if the order is changed or cancelled.  If the customer would like us to cancel the order we can do so, but the fee would still apply, and we would refund the remaining payment.  The fee is based off the cost of the item and in this case the 20% deposit would be a total of $94.70.  If the customer would like to proceed with this cancellation we have no problems with doing so.  If they would prefer to keep this layaway open to pay it off that is also an option and no fees would apply in that case.

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancel order number ****** on 10-19-2023. They say I owe a 10 percent restock fee for something that was never in the process of shipping. I agreed and have made numerous attempts to pay said fee. Multiple emails not responded to. Calls won't go through. All efforts have been made to get through. They are unwilling to engage at this time. Original ordered on 10 12 2023.

  

  Business Response

  Date: 10/24/2023

  We are very sorry to hear the customer was unable to reach out to us.  We provided a direct contact number with extension via the email correspondence so that we can process the payment for the cancellation fee as the order was originally submitted using order financing.  As part of our process this order was also set up for our out bound team to attempt to reach out to the customer as well so that we could finalize the cancellation request.  During this we were able to reach out to the customer to process the cancellation fee and process the return on the financing contract.

• Initial Complaint

  Date:10/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered online from Bud's on9/24/2023 using my credit card, amuniton advertised on web as " ON SALE".
  Paid $192. for order #*******. Provider correct info on order and recieved address shipping to as *** ********* Gun Store
  Rancho Dr. Las Vegas NV. for pick up. Store never recieved shipment . I contacted by phone Bud's 1st time and was told computer 'glich' shipped order to old address in San Diego CA. and I would be notified. No notification supplied. 2nd time I contact Bud's by phone was told by a superviser tuf luck and that I was not going to be rembursed for their error.

  

  Business Response

  Date: 10/12/2023

  We apologize for any inconvenience.  However, in this case the customer had updated their account to show their primary address as the California address.  This address was not present on their previous order so it would have been added after that but prior to the current order being shipped out.  The FFL is used for the transfer of firearms in most cases so typically ammunition is not shipped to FFL dealers.  So when the order was put through the ammunition was shipped to the primary shipping address that was provided on the order.  We understand this is not where the customer was expecting the order to ship to, but it was how the order was submitted.  We have attempted to work with the customer to facilitate a return for the ammunition so that we can assist with reshipping or issuing a refund as needed.

  Customer Answer

  Date: 10/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have recieved no communacation from Bud's. I will be perfectly happy with a refund or supplied the merchandise but so far have been offered neither. The response giver to BBB  from Bud's is false!
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 10/24/2023

  We have spoke with the customer on multiple occasions regarding this order.  The first contact was on 10/5 where the customer spoke to one of our representatives and then a second contact was made on 10/11 with one of our supervisors.  This was when we had advised the customer that we would be happy to assist with processing a return on the items so that we can reship them to the address they intended to provide, or issue a refund.  In order to do so we would need the information to provide the return label to to start that process.  At this time, we are unable to process a reshipment or refund as the items were delivered correctly as addressed.  This means that we are unable to file a claim for missing or incorrectly delivered items.  We are still open to providing a return label or call tag in order to try to get the items back if the customer would like us to do so.  Once we have the items back there would be no issue with providing a refund at that point.

• Initial Complaint

  Date:08/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Firearm on August 17th and as of the August 24th they had not shipped the product. They sent 2 emails stating they were behind and unsure when the product would arrive. Since it was past the 7 days they stated on website I requested the items to be cancelled. They cancelled and stated they would be charging a 10 percent restocking fee. Since shipping delays were on their end I assumed the cancellation would mean a full refund. I immediately contacted them "10 min later" and stated I did want to pay the fee and I would wait for the firearm. The stated they could not reinstate order. They informed me it stated on website " 7 Business days". Since the item wasn't even close to shipping I am not sure why they wouldn't reinstate order. Instead they chose to profit from the sale and hide behind the website language. Non of which says you cant reinstate an order. This was the easiest path for them. They could profit on an item they didn't have in stock. This is very shady business practices and poor customer service. Be very careful buying anything from a company that will not do anything to help a customer. As of this writing they have closed by support ticket and will not respond. The days of customer service in companies like this are gone. It's all about profiting by any means necessary. There are so many companies selling the same firearms within pennies of each other. Find another one to buy from. Customer service Is the only thing that sets these companies apart. This one is not worth wasting your time on. I also expect them to respond with the same canned messages others have seen. The proof is how you handle the customer. not hiding behind canned messages and website language.

  

  Business Response

  Date: 08/25/2023

  We are very sorry to hear that the customer was unhappy with their order.  We do advertise our cancellation fee for orders that are canceled within our standard processing time frame.  This order was placed in the evening of 8/17 and we received two contacts on 8/23, which would have been the 4th business day.  The first contact was requesting an update on the order in which we advised that it was processing and that our standard time frame is 3-7 business days.  Shortly after we responded we received a cancellation request.  When this request is made it does advise that fees may apply and since the order was within our standard time frame and processing they would apply in this case.  We processed the customer's cancellation request on the following business day and then the customer contacted us after the refund was issued requesting us to no longer cancel the order.  We advised the customer that we were, unfortunately, unable to keep the order open since it was already canceled and the refund was already issued.  After that, the customer then began stating that they would submit negative reviews, file a complaint, and a chargeback pending our response.  We were unable to reply to it yesterday, but that ticket was not closed and would normally be responded to today as it is the next business day.  This order was never out of stock, it was going through our normal processing.  As we invest time and money into processing an order even before it ships out the cancellation fee is in place only to recoup costs that we have incurred during the course of the order.  As such, the fees would apply in the case of this order since it was still well within our standard time frame at the time the cancellation request was submitted.

  Customer Answer

  Date: 08/25/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  These types of canned messages from a business is what is wrong with America. When they advised me I was going to be charged a restock fee of 10 percent I told them " Lets not cancel order" ship the order instead. Since the order was "in stock" and had not been shipped yet this should not have been an issue. Instead they flat out refused to ship the order. Since most gun Dealers make anywhere from $50-$100 on a Firearm sale it was easier for them to collect the $50 profit from cancelling and ghost me then to do the right thing. This is not about the $50 they are collecting for doing nothing. This is solely on principle. Businesses are able to put the customer last and get away with it. This business works off volume not customer service. I would recommend you stay away from this company if you need ANY assistance at all. They are about numbers not people. I have purchased from this company before. Other sales have gone fine. Again, As long as there are no issues! Don't expect any customer service if you ask a question outside their cookie cutter business model. (Read other BBB reviews) As far as dates they mention above for order time etc. I am not going to dispute those. Others in the BBB community have and have received the same canned messages with fictitious adjustments. Lastly, They would rather answer these BBB complaints than just reach out to the customer and solve the issue. This issue could have been resolved with a simple customer service communication saying " Sorry for the confusion. we will ship the product". I guess dealing with back and forth BBB Complaints and CC chargebacks is easier for them. My recommendation to this business would be to replace whoever you have running the customer service department. They are doing a very poor job at customer retention and satisfaction. 
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a firearm from Buds gun shop. July 28th. I paid for the firearm and lost/damaged shipping insurance. I went to pick it up. They made me fill out the transfer papers. Then gave me the firearm. I noticed the damage. I contacted BudsGuns and UPS. Buds told me since I accepted the transfer it was my problem. I paid for insurance just for this problem. And the owner said it doesn't cover that. And UPS even admitted they damaged it.

  

  Business Response

  Date: 08/22/2023

  We are very sorry to hear that the customer is not happy with their firearm.  It is very important that customers inspect any of the firearms they purchase at the FFL prior to accepting the transfer of the firearm.  For this reason, we have that listed in our returns section and send out an email on all of our firearm orders advising customers to do this and if there is any damage, missing items, or anything they are not happy with to not proceed with the transfer and leave it with the FFL. Unfortunately, with the firearm being transferred that means that the firearm can no longer be returned and that it was approved by the customer in the condition it was received in, so we are unable to file any shipping claim on the item at that point.  If the transfer had not been approved and completed by the customer we would have been happy to process a return on the firearm for a refund or replacement if the item were damaged.  With the firearm being transferred any damage or issues would be covered under the manufacturer's warranty and we provided the information on how the customer can reach out to them in order to process a warranty claim.

  Customer Answer

  Date: 08/22/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  ***** ****
  

• Initial Complaint

  Date:08/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/04/23 I placed an order for $1054.21 at the Budsgunshop website for various products. The order shipped in two shipments with a total of four boxes. Three boxes arrived on 08/05/23, and the other box arrived on 08/08/23. I put the three boxes aside, and waited for the fourth box to arrive before opening them all up and unboxing the contents. When the fourth box finally arrived today, I opened them all up. The boxes were all secure and showed no signs of being tampered with. I unloaded the boxes, flattened them out, and put them in the trash, and then began putting the contents away. I noticed I was short one box of .380 ammo. I emailed Buds online, and they emailed back they would need pictures of the four boxes. I tried to use their live chat to explain, but it didn't work, could not sign on. I was finally able to reach customer service, where they again said I needed pictures of the boxes. I told them they were in the trash, and that I had purchased shipping insurance which was supposed to cover this kind of situation. The customer service person, and the supervisor that I spoke to were very uninterested and kept coming back to the pictures of the boxes. I have done a lot of business with this company and never had a problem before. The boxes I received were sealed tight, and did not show any evidence of tampering. I unboxed them all on the same day, today, and my item was not in there. I do not understand why I purchased shipping insurance to cover this kind of thing, and they refused to help me in this situation. I am very disappointed in their customer service response, and their company in general in this situation. Just opening the boxes to unbox the contents would taint whatever they are trying to see in the pictures. How are you supposed to know something is missing until you open it up? Very disappointed in a company I liked up until now,

  

  Business Response

  Date: 08/09/2023

  We have reached out to this customer to explain how our shipping insurance works and why we do still require photos to be able to submit a claim for the lost items with the carrier.  We also let the customer know that we would be able to provide a replacement in this case as a courtesy since they were not able to provide the photos in this instance but wanted to make sure they were aware of why it was necessary if something were to happen with a future order.
  

  Customer Answer

  Date: 08/09/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

  
  

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• Initial Complaint

  Date:08/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Retailer has no in-person audio contact method to discuss terms of agreement they offer to sell their products. Message states you can arrange a call-back through a chat, but the reps refuse to do this.
  
  Financing is positioned as a term loan without prepayment, but is in fact a lease agreement with fees almost if not greater than the purchase price if the full amount is not paid in 30 days. My purchase price was ~$1,900. I paid $1,150 within a couple of weeks of using the financing and now owe over $2,500. The instrument was created ~60 days ago.

  

  Business Response

  Date: 08/03/2023

  We are very sorry to hear that the customer was not happy with the terms of their financing contract.  We do have a phone line where customers can reach us regarding their active orders, however, this order was of such an age that it did not qualify as active.  Our message does recommend using our chat service to speak to our representatives for assistance, not for a callback request.  The customer did speak to our representative who did state they may be able to set up a callback, but needed information to see what the issue was and if he would be able to assist.  During the course of this, the customer ended the chat.  The financing the customer is referring to is through a third party that we work with to provide that payment option.  The terms for the contract are provided upfront prior to the customer placing the order if they wish to accept them.  Since it is a third party that processes and approves these contracts we do recommend that the customer reach out to them if they have any questions or issues with the terms of their contract as we, Buds Gun Shop, do not have access to know what the terms of each contract are.

  Customer Answer

  Date: 08/07/2023

  
  
  Complaint* ********
  
  
  
  I am rejecting this response because: The response is not truthful in any respect. The voicemail response indicated to use chat to request a return call, which was NOT offered. The request was REJECTED and the respondent is either lying or too busy to find out more about the incident, in which I also threatened legal action for Bud's gun shop offering this misleading financial product for sale to sell merchandise. Make no mistake, Bud's offers this financing, and it is positioned as a term loan with details hidden in the contract. The disclosures are minimal wrt prepay, and in my opinion predatory and misleading. The business is using a predatory lending product to market its products and as such cannot simply disregard its part in the marketing of this financing vehicle.

  The federal consumer credit will likely be notified next since sales practices of predatory products are their direct area of business and should help in legal proceedings.
  
  
  
  Sincerely,
  
  
  
  **** ****

  

  Business Response

  Date: 08/08/2023

  We apologize if there is any confusion.  As stated before our phone tree will recommend using the LiveChat option for the best service.  We have attached a copy of the chat transcript in question which shows that our representative did state that they could set up a callback request, but that an outbound agent may not be available for some time and he offered to see if he could assist with the issue.  The customer made it clear that they would prefer to wait for a callback and the representative then asked them for information as to the reason so that they could provide that to our outbound team.  Once the information was provided our representative did not deny any callback request, but stated that since the issue in question was in regards to the payment method, which would be in reference to the financing contract the customer signed with Creodva, it may be best to speak with them as our representatives would not have access all of the information associated with the contract.  It was at that time the customer threatened legal action and then ended the chat.  As for the financing itself, we do indeed offer it as an option when checking out, but as we stated before we are not involved with approving or writing the contract.  We are very confident that Credova were clear in the terms of the contract provided to the customer, but if the customer is not happy with their contract we would again suggest reaching out to them as we do not have any information as to what terms were agreed to.

• Initial Complaint

  Date:08/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called buds about my order they said it should ship on 15 August ask if I could change to a another item they had in stock for same amount they said I could but I would forfeit my 178.83 down payment I paid in full on 7/28/2023 are wait till 8/15/2023 high price to pay for same in stock item

  

  Business Response

  Date: 08/01/2023

  We are very sorry for the misunderstanding.  The information provided to the customer was incorrectly relayed regarding the expected processing time frame for this order.  We reached out to the customer to explain the expected processing time frame to ensure it was clear that we will be shipping the order out as quickly as possible.  Normally, our processing time frame is 3-7 business days which based on this order would mean the order would ship on or before 8/7.  However, as this item is a special order item it is possible it could take a bit longer to process than our standard time frame.  It is possible that the order will ship out within the normal time frame but a delay would be possible so that is why it is shown on our website item listing before adding it to the cart.  That being said, since we do strive to ship our orders out as quickly as possible the item may not be delayed.  After explaining to the customer that the item is in stock and that we will ship it out as quickly as possible we were able to reach an understanding and we are continuing to process the order.

  Customer Answer

  Date: 08/02/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

  
  

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