Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buds is famous for fast shipping. My order is 10 days old. Nothing has shipped. Order # ******** I am unable to speak with a representative at Buds. The chat is a robot. The help email is a robot. Product is still not shipped. I ordered from buds exclusively due to the rapid response nature of the companies claims on the website. They are, it appears, in breach of an implied-in-fact contract. It would be especially nice if a human could render me an understanding of the delays and or a notification as to the expected delivery of product. If at all, it ever arrives.

  

  Business Response

  Date: 07/19/2023

  We are very sorry to hear the customer was not happy with the time frame of the order.  After reviewing the order we do not show there were any delays with this order.  Our advertised time frame for our orders is 3-7 business days.  We will always process our orders out as quickly as possible but due to the processing required for the items we offer, we can only provide this window for orders to ship out once they are submitted.  This order was placed on Sunday 7/9 and began processing on Monday 7/10.  This order did require the full 7 business days for the final items to ship out and it was shipped on Tuesday 7/18.  We do have live representatives available for our chat service, though it does begin with automated help as it can assist with most inquiries.  As for our emails, all are answered by our representatives and this customer did receive a response from one of our representatives also on 7/18 advising that the order was on the 7th business day and should be shipping out very soon.  This was the case as the order was in the shipping department as of early 7/18 and shipped out later that afternoon.

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28, 2023 I sent an order to **** *** ******** for 4 boxes of .45 ACP ammunition in the amount of $187.96. The order was confirmed by buds as order number ******** On Sunday June 4, a package was delivered by FedEx. It felt light. Upon opening I found that of the 4 boxes I ordered only one was shipped. I contacted Bud’s via the website asking if there was a backorder or another shipment. I was informed via email on June 5 by customer service that all items had shipped. I informed them of my situation, that 3 boxes were missing, and they asked for photos of the box and labels and items. I sent them. They asked for additional photos on June 6. Again I sent them. On June 11 I asked for an update as I had received no ammo or refund. There was no response. I tried contacting them on the 12, 14, and 23. No response. I called their customer service line and was told by a computer no order matched their records. It then disconnects. Their online chat will not give you a customer representative either and the order number provided by buds does not work there either! It has been a month and my issue has not been resolved.

  

  Business Response

  Date: 06/26/2023

  We are very sorry for any inconvenience.  We did receive the photos to begin the investigation with FedEx who was the carrier on this shipment.  The investigation was started on June 6th.  It does usually take about 2-3 weeks on average for the FedEx investigation to be completed and we were awaiting a response as to if the claim would be approved or denied before we could proceed.  We did receive a response on 6/26 updating us that the claim was approved so that we can provide a refund for the missing items.  Our LiveChat program does provide options to speak to our representatives.  Unfortunately, we would not have been able to provide any more information until the claim was completed.  We apologize again for any inconvenience.

  Customer Answer

  Date: 06/26/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ***** *****

  
  

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• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/8/2022 I renewed my teambuds membership and was charged 24.99 which was paid in full. I haven’t used or attempted to until 6/10/2023. At that time it would allow me use the layaway feature which a perk of membership. I tried to call but they have a phone that will not allow access if you’re not a member or have a recent order. I want a full refund because I paid for this membership ad it was never applied to my account.

  

  Business Response

  Date: 06/13/2023

  We are very sorry for the inconvenience.  After reviewing the order we did discover that there was an error with the order and the Team Bud's membership was not activated on the account when the order was placed.  For this error we of course will provide a full refund and have activated the membership so that you do have the benefits from the order at no cost.  We apologize again for the error.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want Buds to give me my refund I clearly should’ve got because Ups is honoring the claim on their end buds won’t even respond to them so they can release the claim . Which also shows me Buds insurance is a fraud because how could they deny a claim when ups are saying they lost the package and are willing to honor the claim all buds have to do is reach out to ups so they can refund the credit to them so they can refund me and Bud’s saying it’s nothing they can do when it’s costing them nothing

  

  Business Response

  Date: 06/09/2023

  We are very sorry to hear that the customer was unable to receive the items on the order.  A claim was started with UPS for the lost package which is why the tracking number would show that in the history for the tracking.  During the search, UPS would check to see if they could locate the package in their possession since the customer stated it was not received, which is what the package search shows.  During the course of the investigation, UPS did not locate the package and provided confirmed the item was delivered to the correct address provided.  We do provide shipping insurance and if the claim were approved we would have been happy to provide a refund or replacement of the items.  However, as the item was delivered as addressed the shipping claim and insurance would not be able to cover if the item is lost or stolen after delivery.  We apologize again for any inconvenience.

  Customer Answer

  Date: 06/13/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the  screenshot clearly shows the package wasn’t delivered to the right address I stay in Chicago ,il. Not Harvey,il. Further more they are stating the package could not be found on their end ,not that it was delivered to me…as I keep stating UPS did not deny the claim I have spoke with multiple agents for Ups which states the claim was never denied and they are waiting for a correspondence from Bud’s and paper work so they can fulfill the claim . I mean how hard is that to understand ? All someone in the claims have to do is stop being lazy and actually do their job and correspond with ups claims department instead of lying about it and getting on here typing anything and being sacrcastic and insensitive to their customers time and money. 
  
  
  
  Sincerely,
  
  
  
  ********* *******

  

  Business Response

  Date: 06/13/2023

  We apologize again if there is any confusion.  Our claims department is in contact with our shipping services when filing claims.  In the case of this claim, we were provided with proof of delivery confirming the correct address.  This is what we received from UPS after the conclusion of the investigation.  With this outcome, we are unable to finalize the claim or be compensated for the items.  Unfortunately, this also means that we are unable to provide a replacement or refund for the lost items since the claim was not approved.  We apologize again for any inconvenience and we would have no issue providing a replacement or refund had the investigation and claim been approved.  However, as the proof of delivery was provided it seems most likely that the package was stolen after delivery which is not able to be covered under our shipping insurance.
  

• Initial Complaint

  Date:06/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  well, after years of loyal patronage to Buds, this item and order brings all that to an end. As i was purchasing the Kimber Micro 9 Rapide Black Ice 9mm Pistol, this gem of a mag popped up as a similar item. i clicked on it and the reviews stated it does fit the model of pistol i was purchasing in my cart. so i added it to order. low and behold the item does not fit the ripide version and Buds will not take it back. Buds refused to take a return as the item was opened. how am i or anyone else supposed to verify the item fits without opening package? is this really a policy, "opened items cant be returned" ??Buds does not validate any info on the website left by customers. they will not check for accuracy nor will they remove incorrect info brought to their attention. after years of being a customer and purchasing many firearms from Buds, they chose to end it over a $32 item. Order Number: *******

  

  Business Response

  Date: 06/08/2023

  We are very sorry to hear about the issue with the customer's order.  On our site, we do have a program where customers can ask questions and get answers from other customers.  In the case of this magazine, a customer asked about the magazine purchased fitting a similar firearm to the one they were purchasing.  However, this question and the subsequent answer were from over a year ago and were not referencing the exact same type of firearm.  As there were a number of customers that agreed with the question being asked there are a number of possibilities that could have caused this discrepancy.  The most likely would be that due to the quest not asking about the exact same firearm the customer was ordering that magazine would not fit the firearm, or another possibility would be a production change to the firearm in the time frame after that question and answer causing a different magazine to be required.  We would be happy to process a return on an accessory normally.  However, in this case, the item was opened from its original packaging which meant we could no longer resell the item.  This order was also in excess of our normal return window for accessories when we were first contacted about the issue.  All of the information regarding our accessory returns is provided on our website here: ****************************************

  Customer Answer

  Date: 06/08/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Buds stating the question did not refence the exact items i was buying is incorrect. i have pasted from their website the exact question and answer. the mag and the exact firearm are mentioned in the answer and question. to pretend like i was purchasing a different firearm then the one in the question concerning the mag is not being truthful. you will see below, the exact firearm i purchased is mentioned 3 times in regards to the exact mag i purchased. shame on buds, willing to loose a great customer over a $32 part that needs to be resold. 

  04/27/2022 10:49 AM CT
  by ****** * - Lifetime Points: 6353
  Chosen as Best Answer
  ****, yes, this will work on your Kimber Rapide, have a great day!
  
   04/27/2022 08:05 AM CT
  by **** * - Lifetime Points: 5761
  Jose, yes, this will fit and function just fine on your Kimber micro rapide. Hope this helps.
  
   04/27/2022 07:54 AM CT
  by ***** * - Lifetime Points: 64315
  ****, yes Sir it does also work on the KIMBER MICRO Rapide. Cheers and stay safe!
  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 06/09/2023

  There are many variations to the Rapide model firearm.  In most cases these variations are to the finish of the firearm, however, it is possible that the different variations could influence the magazine that would be accepted in some cases.  We were not saying this was for sure the case, as the most likely cause of the issue was the age of the question and answer, as provided previously these answers were submitted in April of 2022 and it is very likely that the customers in question answered this with the experience that the magazine did work. We were simply providing two possibilities out of many that may have caused those answers provided by other customers' experiences to not apply to the firearm the customer was ordering.  If the item was defective and we were notified in our 10 business day return window for accessories we would have been happy to bring the item back.  The same return would have applied if the customer saw on the packaging it would not work and the item was returned unopened because in this case, the item is not defective.  Unfortunately, the return request was made beyond our return time frame and the item was opened from the original packaging which meant that we were unable to process a return.  We apologize again for any inconvenience or confusion.

  Customer Answer

  Date: 06/12/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: doing the right thing is not a policy, its good business ethics. When a loyal, long time customer needs to return a $32 item because it does not fit, a good, appreciative business would have accepted the return and moved on. Buds not only chose to decline helping, they and spent man hours disputing the return. Bad business decisions eventually catch up to you. Especially when competitors are everywhere....Goodbye Buds.
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Nature of dispute. I ordered the Remington premier magnum rimfire ammo. You can see the packaging on the other attachment.
  - I received Remington Magnum Rimfire instead. Totally different packaging. The difference between the two are as follows:
  Remington Premier Magnum – 17 grain ACCUTIP-V BT 2550 FPS
  Remington Magnum – 17grain JHP 2530 FPS
  - Whether or not business has tried to resolve the problem. No, they to me to basically read the fine print. All I want is to exchange this item for the item I ordered. I never asked for my money back. I don’t care who fault it is. Whether it’s my fault for not reading the fine print or them not sending me what I ordered. I order ammo all the time and I only order one kind of ammo for my rig. They have it advertised incorrectly and they want to blame the customer for their mistake. Not fair to the customer.

  

  Business Response

  Date: 05/30/2023

  We are very sorry for any confusion with this order.  This order was placed for Remington ammunition that was listed as Jacketed Hollow Points  Our listing did state the items were part of the Remington premier ammunition, as that is the brand for their ammunition.  However, we can understand the confusion as they do have versions of their Remington Premier ammunition that is specifically listed as Premier and have a different style of round.  We have updated our listing to ensure that distinction is more clear and we reached out to the customer to offer to setup a return for the ammunition as long as it was not used.  We could not do an exchange due to cost differences between the two items, however, we did offer a full refund for the ammunition and to provide a label for the return.  The customer decided they did not want to proceed with the return and opted to keep the ammunition that was received.

  Customer Answer

  Date: 05/30/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I have a shooting match this weekend.  I need the ammo to shoot during my match.  I cannot afford to wait another week to return this ammo just to them to send me what I originally ordered after my match.  They did offer this time to refund my money once the complaint was filed.  Originally, the female I spoke with told me to read the fine print.  That is very poor customer service.  All I asked for was to exchange the product.  Since we could not do that, I declined their offer.  I appreciate the BBB help with this matter.  They would not have called back if not for you.  
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 06/08/2023

  We apologize if there was any confusion.  The customer did receive the ammunition that they ordered so we are unable to process the exchange that the customer is requesting.  The item was correctly listed stating that they were the jacketed hollow point rounds in both the title and the description.  However, we did offer to bring the ammunition back at no cost to the customer to provide a full refund for the order.  The customer stated that they did not want to go through the hassle of a return when this was offered.  As we explained to the customer at the time he could purchase the correct ammunition and we would be happy to ship that out, but we cannot exchange the ammunition the customer ordered for another type of ammunition due to the pricing difference.

• Initial Complaint

  Date:05/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/11/2023 I selected a firearm from their website, a *** * ****** the advertised price of 249.00. after nearly 2 weeks, no gun, I called to check the order/status. I was told "The inventory was depleted currently, but they were expecting more by the end of the month be assured 1 was reserved for me as I had paid for it on the 11th, they would ship it out when ever their inventory came in". I waited another several days and called again for an update. I was told that " They have no idea if this item would ever be back in stock" and that they recommend I choose a comparable firearm or just take a full refund. I found the time wasted very frustrating but I did find another firearm from their site very comparable,. It was a different manufacturer and brand, but still similar and the exact same price. The new selection had a description of having 18 + 1 capacity while the other gun had 16+1 So I figured I would just re-select, since the capacity was better and I was frustrated with the waiting and still having no firearm sent. After another week or so the re-selected came to my door, but, it wasn't as described! It did not have 18+1 capacity it actually had only 15 round capacity magazines! This was even LESS than the gun they could not fulfill my order on! I called to complain about misleading description, false advertisement and the fact that a full month had gone by and I STILL did not have a firearm, from either selection, that I was supposed to have gotten! I spoke with "*****" Whom offered a 10.00 coupon. or a refund. 10$ for 2 different orders going awry, and I was given $25.00 from the 1st gun order not being completed. He, with disrespect dismissed my offer to accept another $25.00 and I would keep what was mis-advertised. Instead He Blocked My ph # from being able to reach his supervisor! And to top it off the. What's more? The original gun IS BACK IN STOCK BUT BEING SOLD AT A HIGHER PRICE! BUT I WAS NEVER ALERTED MY ORIIGINAL ORDER WAS NOW BACK IN STOCK!

  

  Business Response

  Date: 05/23/2023

  We do apologize for the issues that occurred with this order.  Originally, the item that was ordered was out of stock but we anticipated inventory to come in soon from our suppliers so we advised the customers of this.  Unfortunately, the shipment that we were expecting was delayed indefinitely.  When this happened we reached out to the customers that had this item on order to advise them of the situation and we did offer either a full refund, an exchange for a similar firearm, or any other firearm if the difference was paid in the price.  As part of this exchange, we also offered a $25 coupon as an apology.  During the course of the original order, we also offered the customer a $10 coupon on 4/24 due to the time frame.  Once the firearm was received by the customer and the customer notified us that the magazines were 15+1 instead of the advertised 18.  We apologized again and offered a second $10 coupon for the error and suggested reaching out to the manufacturer as it was likely it was a packaging issue that they would be able to replace.  The customer refused to reach out to them and we offered to do so on his behalf.  Unfortunately, we did discover that these models had crimped 18-round magazines so they could only accept 15 rounds.  Once we became aware of this error we did reach out to the customer to apologize again and we offered a larger coupon of $20, in addition to the $10 and $25 previously issued, or if the customer did not want to keep the item we offered a return for a full refund due to the listing error.  The customer refused both of these options demanding that we provide a $25 coupon instead and when we advised we would not be able to do so he became very hostile so the phone number was blocked.  The customer can still reach us through the email us option on our website should they wish to initiate the return option which we will issue a label at no cost to them and provide a full refund as long as the item has not been fired.

  Customer Answer

  Date: 05/23/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  1 the 1st item the *** * ***** did in fact come in but at a higher price!. So the real motive is was now clear. This item was able to be selected it should be supplied to me for the price advertised ($249.00) Else it is selling a product the company doesn’t have. That's against business regulations and is poor ethics! I will  be consulting an attorney on business regulations and ethics if not resolved! Also the 15 round magazines that were "a packaging error" is not be My issue to resolve. BUD'S advertised this item as 18 +1 round capacity. They should make sure I receive what was advertised or this item also is falsely represented. They're responsibility is to offer (2)18 round magazines or compensation for them.  This double-mishap (on their part) had been over a month and  my time had been wasted and I've  been disrespect by *****. And, so, I am called "hostile" and blocked as he is incapable of customer relations- as it pertains to someone upset with time wasted and products misrepresented and falsely advertised. Not escalating this to an actual Manager or Owner further shows *****' faliure to take care of EVERY CUSTOMER in a Professional Manner. Rather he hides his incompetence behind words like hostile to avoid further exposure of his inability to resolve the issue appropriately.

  I am still awaiting and expecting a phone call from managment or one of the owners to discuss this matter. And, NOT more excuses made for poor business relations by the "assistant manager".

  (1) *** * ***** should be sent out immediately and my account charged $249.00 That is a simple FACT! The (2) magazines to compmete what was describe should be compensated and or fulfilled (as the additional request of $25.00 is to alleviate the cost of them.)

  I've been an FFL for 7 years and have owned 5 businesses in my 51 years on this earth. These occurance and how they were handled, are unacceptable! 
  
  
  
  Sincerely,
  
  
  
  Stephen Akins

  

  Business Response

  Date: 05/24/2023

  We understand the frustration and we have offered solutions to the customer to assist with this situation.  Unfortunately, we are unable to provide the magazines as we have notified the customer so we offered a $20 coupon if they wished to keep the firearm for the listing error that occurred and this coupon would have been in addition to the previous 2 coupons that were issued on this order.  We also offered the option to return the firearm for the listing error for a full refund at our cost as long as the item had not been fired.  Both of these options were refused by the customer.  The item that was originally ordered did come back in stock, but it is currently less than what the customer originally paid, it is listed for $239.99 for the cash discount price and $247.19 for the retail price.  This item came in stock weeks after the original item was swapped and the new item shipped out which we told the customer that we did not have a definite time frame for the item to come back in stock, not that it would never come back in stock.  Based on the customer interactions at this time we have made the decision to no longer do business with the customer.  So we would not be able to process any new orders for the firearms.  However, as we stated before we are still willing to process a return on this order as we again understand the frustration and apologize for the listing error.  If the customer would like to initiate the return they can reach us through the 'Email Us' option on our website. 

  Customer Answer

  Date: 05/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: More Dishonesty coming from "Buds online team leader(s)"  Yes the firearm that was originally ordered did infact come back in stock But was INFACT advertised at a much higher price! I have screenshots and listing dates to prove this, and it will be sent over to a Cosumer Protection and Consumer Regulations Attorney group! The previous coupons were satisfactory and a reselct was made only because I was told as I was told "They have no idea when or IF the firearm would ever be back in stock". The advertisement of the firearm currently at an lower price NOW just shows their scramble to COVER UP their poor customer dealings. "Not wanting to continue doing business with me" is Mutual. And, in the long run will cost the company Thousands and Thousands in the coming months and years, as I will tell every client I come in contact with to steer clear of them. This in itself will multiply over and over. untll the $5.00 difference that I was willing to except (For the misinformation on the 2nd gun) will turn into a VERY VERY LARGE Sum of Monies lost from sales missed from such poor handiling of the matter. The owner Rex and Joe can Thank ***** (and themselves for that matter for not being involved for Poor communication and businesses practices with an Honored and Reputable Firearms Dealer (FFL) in Florida.
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19,2023 I placed an on line order with **************** for, ( 1- ******* **** over/under 20 gage shotgun model number,(****** The firearm was delivered to ,****** **** **** ***** *** on ,May 13,2023.I scheduled pick up for ,May 14,2023. I was told to confirm the firearm was in the box that it was delivered in.I only raised the top on box to see that the firearm was indeed in the container. After bringing the firearm home we had a death in the family so it was several days before I would actually take the firearm out of it's plastIc & box. As soon as I removed the firearm I was certain it was "NOT" the model number that I ordered. I confirmed this by checking the box label as well as the print on the firearm's barrel. I was sent the,( ******* **** ** **** ********** ******* ***** ************ ******* ** *** ****, the one that I ordered. I tried to get a return label to send back for replacement.These people will not correct their mistake. They flat out refuse to make this tranaction right by sending me the firearm that I ordered to start with.I want what I paid for.The firearm that i received is still in the original box, still in the same condition it was received in.

  

  Business Response

  Date: 05/15/2023

  We are very sorry to hear that the customer was not happy with their firearm.  However, we have verified with everything provided both by the customer and in our records that the firearm that the customer received was correct.  We contacted the manufacturer with the serial number and they also confirmed that it was a **** ******  The customer sent a photo of the label on the box which listed it as a **** however, it did have the correct model number for the **** as well as the UPC code.  Unfortunately, with the firearm being transferred the firearm would be considered used at this point, even if it has not been fired, due to it having been transferred to a private individual.  We understand that the customer is not happy with the product but as it is the correct item we cannot offer the option of a return for replacement as any other item of this same model would have the same labeling.  If the customer would prefer to not keep the firearm we do offer our service to purchase used firearms through our website.

  Customer Answer

  Date: 05/16/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I will  contact my attorney from here & let them decide for me what action should be taken. I will definitely be putting out a negative word for Bud's gun shop.com I will tell all not to waste their time getting "ripped off" there. "What a bunch of crooks".
  
  
  
  Sincerely,
  
  
  ***** *****

• Initial Complaint

  Date:05/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase of advertised 338 lapua magnum ammunition. Bought March 29, 2023.
  Purchased 3 x Sako TRG 338 Lapua Ammo 300gr HPBT 20rd box for final price of $199.47 with $14.25 shipping and $10.68 Wisconsin tax for a total of $224.40. Only received 3 x Sako TRG 338 Lapua Ammo 300gr HPBT 10rd box due to false advertising and a typo, will not ship the appropriate amount of ammo as advertised. Attached is a copy of the invoice for my order.

  

  Business Response

  Date: 05/01/2023

  We apologize for the error in the listing for the item that was purchased.  Unfortunately, there was a listing error that had this product listed as containing 20 rounds rather than 10 which was the correct total.  All other information, including the pricing, was correct for this listing as the 10-round box.  However, we understand the frustration of expecting a 20-round box and receiving 10 rounds instead.  For this reason, we offered the customer the option of a return label to send the ammunition they received back to us at no cost so that we can provide a full refund if they did not want to keep the purchase as is.  The customer decided they did not want to return the ammunition.  As the price for the item accurately reflected our cost and is the correct price for the 10-round boxes we cannot provide any additional ammunition for this order.  We apologize again for the inconvenience and the offer to return the ammunition is still available as long as it has not been used. 

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ammo on March 3rd 2023 (order number *******) and paid $552.74. The order was supposed to be delivered by UPS. I arranged to pick up the order at UPS on March 7th and they could not find it so I filed a claim for loss. UPS confirmed that they paid the claim in full on March 4th. Today is April 18th and after much back and forth I still have not been made whole....I have no ammo and no money. Historically, on March 7th I received a written response from Buds Gun Shop employee Courtney R saying my claim "can take up to 8-10 business days, but are usually resolved a bit sooner than that." she also wrote "Once it's complete and the claim issued, we can refund you in full or reship the items if the package is not located." On March 8th I asked if there was anything more I needed to do and she wrote back "No, there is nothing else you need to do with UPS. We will start the claim and follow-up with you once it is complete." Again, UPS has paid this claim in full to Buds Gun Shop and they have failed to reimburse me.

  

  Business Response

  Date: 04/24/2023

  We are very sorry for the issues experienced with this order.  Unfortunately, this order was set up for a pickup from a UPS facility, which is something that we normally do not allow when ordering with us.   It appears this was done by request after the item was shipped out.  This did mean that we needed to wait a bit longer for the investigation to see if the ammunition was able to be found and allowed to be delivered before we could finalize the process.  As of 4/20, we have issued a refund to the customer in the amount of $100.  This partial refund was issued as the shipment was not insured for the full replacement value so it would only have the standard insurance provided by the carrier.  This means that we were not reimbursed in full for the value of the package but only the $100 that UPS provides as part of their standard insurance.  We apologize again for any inconvenience.