Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  well, after years of loyal patronage to Buds, this item and order brings all that to an end. As i was purchasing the Kimber Micro 9 Rapide Black Ice 9mm Pistol, this gem of a mag popped up as a similar item. i clicked on it and the reviews stated it does fit the model of pistol i was purchasing in my cart. so i added it to order. low and behold the item does not fit the ripide version and Buds will not take it back. Buds refused to take a return as the item was opened. how am i or anyone else supposed to verify the item fits without opening package? is this really a policy, "opened items cant be returned" ??Buds does not validate any info on the website left by customers. they will not check for accuracy nor will they remove incorrect info brought to their attention. after years of being a customer and purchasing many firearms from Buds, they chose to end it over a $32 item. Order Number: *******

  

  Business Response

  Date: 06/08/2023

  We are very sorry to hear about the issue with the customer's order.  On our site, we do have a program where customers can ask questions and get answers from other customers.  In the case of this magazine, a customer asked about the magazine purchased fitting a similar firearm to the one they were purchasing.  However, this question and the subsequent answer were from over a year ago and were not referencing the exact same type of firearm.  As there were a number of customers that agreed with the question being asked there are a number of possibilities that could have caused this discrepancy.  The most likely would be that due to the quest not asking about the exact same firearm the customer was ordering that magazine would not fit the firearm, or another possibility would be a production change to the firearm in the time frame after that question and answer causing a different magazine to be required.  We would be happy to process a return on an accessory normally.  However, in this case, the item was opened from its original packaging which meant we could no longer resell the item.  This order was also in excess of our normal return window for accessories when we were first contacted about the issue.  All of the information regarding our accessory returns is provided on our website here: ****************************************

  Customer Answer

  Date: 06/08/2023

   
  Complaint: ********
  
  I am rejecting this response because: Buds stating the question did not refence the exact items i was buying is incorrect. i have pasted from their website the exact question and answer. the mag and the exact firearm are mentioned in the answer and question. to pretend like i was purchasing a different firearm then the one in the question concerning the mag is not being truthful. you will see below, the exact firearm i purchased is mentioned 3 times in regards to the exact mag i purchased. shame on buds, willing to loose a great customer over a $32 part that needs to be resold. 

  04/27/2022 10:49 AM CT
  by ****** * - Lifetime Points: 6353
  Chosen as Best Answer
  ****, yes, this will work on your Kimber Rapide, have a great day!
  
   04/27/2022 08:05 AM CT
  by **** * - Lifetime Points: 5761
  Jose, yes, this will fit and function just fine on your Kimber micro rapide. Hope this helps.
  
   04/27/2022 07:54 AM CT
  by ***** * - Lifetime Points: 64315
  ****, yes Sir it does also work on the KIMBER MICRO Rapide. Cheers and stay safe!
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 06/09/2023

  There are many variations to the Rapide model firearm.  In most cases these variations are to the finish of the firearm, however, it is possible that the different variations could influence the magazine that would be accepted in some cases.  We were not saying this was for sure the case, as the most likely cause of the issue was the age of the question and answer, as provided previously these answers were submitted in April of 2022 and it is very likely that the customers in question answered this with the experience that the magazine did work. We were simply providing two possibilities out of many that may have caused those answers provided by other customers' experiences to not apply to the firearm the customer was ordering.  If the item was defective and we were notified in our 10 business day return window for accessories we would have been happy to bring the item back.  The same return would have applied if the customer saw on the packaging it would not work and the item was returned unopened because in this case, the item is not defective.  Unfortunately, the return request was made beyond our return time frame and the item was opened from the original packaging which meant that we were unable to process a return.  We apologize again for any inconvenience or confusion.

  Customer Answer

  Date: 06/12/2023

   
  Complaint: ********
  
  I am rejecting this response because: doing the right thing is not a policy, its good business ethics. When a loyal, long time customer needs to return a $32 item because it does not fit, a good, appreciative business would have accepted the return and moved on. Buds not only chose to decline helping, they and spent man hours disputing the return. Bad business decisions eventually catch up to you. Especially when competitors are everywhere....Goodbye Buds.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Nature of dispute. I ordered the Remington premier magnum rimfire ammo. You can see the packaging on the other attachment. - I received Remington Magnum Rimfire instead. Totally different packaging. The difference between the two are as follows: Remington Premier Magnum – 17 grain ACCUTIP-V BT 2550 FPS Remington Magnum – 17grain JHP 2530 FPS - Whether or not business has tried to resolve the problem. No, they to me to basically read the fine print. All I want is to exchange this item for the item I ordered. I never asked for my money back. I don’t care who fault it is. Whether it’s my fault for not reading the fine print or them not sending me what I ordered. I order ammo all the time and I only order one kind of ammo for my rig. They have it advertised incorrectly and they want to blame the customer for their mistake. Not fair to the customer.

  

  Business Response

  Date: 05/30/2023

  We are very sorry for any confusion with this order.  This order was placed for Remington ammunition that was listed as Jacketed Hollow Points  Our listing did state the items were part of the Remington premier ammunition, as that is the brand for their ammunition.  However, we can understand the confusion as they do have versions of their Remington Premier ammunition that is specifically listed as Premier and have a different style of round.  We have updated our listing to ensure that distinction is more clear and we reached out to the customer to offer to setup a return for the ammunition as long as it was not used.  We could not do an exchange due to cost differences between the two items, however, we did offer a full refund for the ammunition and to provide a label for the return.  The customer decided they did not want to proceed with the return and opted to keep the ammunition that was received.

  Customer Answer

  Date: 05/30/2023

   
  Complaint: ********
  
  I am rejecting this response because:  I have a shooting match this weekend.  I need the ammo to shoot during my match.  I cannot afford to wait another week to return this ammo just to them to send me what I originally ordered after my match.  They did offer this time to refund my money once the complaint was filed.  Originally, the female I spoke with told me to read the fine print.  That is very poor customer service.  All I asked for was to exchange the product.  Since we could not do that, I declined their offer.  I appreciate the BBB help with this matter.  They would not have called back if not for you.  
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 06/08/2023

  We apologize if there was any confusion.  The customer did receive the ammunition that they ordered so we are unable to process the exchange that the customer is requesting.  The item was correctly listed stating that they were the jacketed hollow point rounds in both the title and the description.  However, we did offer to bring the ammunition back at no cost to the customer to provide a full refund for the order.  The customer stated that they did not want to go through the hassle of a return when this was offered.  As we explained to the customer at the time he could purchase the correct ammunition and we would be happy to ship that out, but we cannot exchange the ammunition the customer ordered for another type of ammunition due to the pricing difference.

• Initial Complaint

  Date:05/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/11/2023 I selected a firearm from their website, a *** * ****** the advertised price of 249.00. after nearly 2 weeks, no gun, I called to check the order/status. I was told "The inventory was depleted currently, but they were expecting more by the end of the month be assured 1 was reserved for me as I had paid for it on the 11th, they would ship it out when ever their inventory came in". I waited another several days and called again for an update. I was told that " They have no idea if this item would ever be back in stock" and that they recommend I choose a comparable firearm or just take a full refund. I found the time wasted very frustrating but I did find another firearm from their site very comparable,. It was a different manufacturer and brand, but still similar and the exact same price. The new selection had a description of having 18 + 1 capacity while the other gun had 16+1 So I figured I would just re-select, since the capacity was better and I was frustrated with the waiting and still having no firearm sent. After another week or so the re-selected came to my door, but, it wasn't as described! It did not have 18+1 capacity it actually had only 15 round capacity magazines! This was even LESS than the gun they could not fulfill my order on! I called to complain about misleading description, false advertisement and the fact that a full month had gone by and I STILL did not have a firearm, from either selection, that I was supposed to have gotten! I spoke with "*****" Whom offered a 10.00 coupon. or a refund. 10$ for 2 different orders going awry, and I was given $25.00 from the 1st gun order not being completed. He, with disrespect dismissed my offer to accept another $25.00 and I would keep what was mis-advertised. Instead He Blocked My ph # from being able to reach his supervisor! And to top it off the. What's more? The original gun IS BACK IN STOCK BUT BEING SOLD AT A HIGHER PRICE! BUT I WAS NEVER ALERTED MY ORIIGINAL ORDER WAS NOW BACK IN STOCK!

  

  Business Response

  Date: 05/23/2023

  We do apologize for the issues that occurred with this order.  Originally, the item that was ordered was out of stock but we anticipated inventory to come in soon from our suppliers so we advised the customers of this.  Unfortunately, the shipment that we were expecting was delayed indefinitely.  When this happened we reached out to the customers that had this item on order to advise them of the situation and we did offer either a full refund, an exchange for a similar firearm, or any other firearm if the difference was paid in the price.  As part of this exchange, we also offered a $25 coupon as an apology.  During the course of the original order, we also offered the customer a $10 coupon on 4/24 due to the time frame.  Once the firearm was received by the customer and the customer notified us that the magazines were 15+1 instead of the advertised 18.  We apologized again and offered a second $10 coupon for the error and suggested reaching out to the manufacturer as it was likely it was a packaging issue that they would be able to replace.  The customer refused to reach out to them and we offered to do so on his behalf.  Unfortunately, we did discover that these models had crimped 18-round magazines so they could only accept 15 rounds.  Once we became aware of this error we did reach out to the customer to apologize again and we offered a larger coupon of $20, in addition to the $10 and $25 previously issued, or if the customer did not want to keep the item we offered a return for a full refund due to the listing error.  The customer refused both of these options demanding that we provide a $25 coupon instead and when we advised we would not be able to do so he became very hostile so the phone number was blocked.  The customer can still reach us through the email us option on our website should they wish to initiate the return option which we will issue a label at no cost to them and provide a full refund as long as the item has not been fired.

  Customer Answer

  Date: 05/23/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  1 the 1st item the *** * ***** did in fact come in but at a higher price!. So the real motive is was now clear. This item was able to be selected it should be supplied to me for the price advertised ($249.00) Else it is selling a product the company doesn’t have. That's against business regulations and is poor ethics! I will  be consulting an attorney on business regulations and ethics if not resolved! Also the 15 round magazines that were "a packaging error" is not be My issue to resolve. BUD'S advertised this item as 18 +1 round capacity. They should make sure I receive what was advertised or this item also is falsely represented. They're responsibility is to offer (2)18 round magazines or compensation for them.  This double-mishap (on their part) had been over a month and  my time had been wasted and I've  been disrespect by *****. And, so, I am called "hostile" and blocked as he is incapable of customer relations- as it pertains to someone upset with time wasted and products misrepresented and falsely advertised. Not escalating this to an actual Manager or Owner further shows *****' faliure to take care of EVERY CUSTOMER in a Professional Manner. Rather he hides his incompetence behind words like hostile to avoid further exposure of his inability to resolve the issue appropriately.

  I am still awaiting and expecting a phone call from managment or one of the owners to discuss this matter. And, NOT more excuses made for poor business relations by the "assistant manager".

  (1) *** * ***** should be sent out immediately and my account charged $249.00 That is a simple FACT! The (2) magazines to compmete what was describe should be compensated and or fulfilled (as the additional request of $25.00 is to alleviate the cost of them.)

  I've been an FFL for 7 years and have owned 5 businesses in my 51 years on this earth. These occurance and how they were handled, are unacceptable! 
  
  Sincerely,
  
  Stephen Akins

  

  Business Response

  Date: 05/24/2023

  We understand the frustration and we have offered solutions to the customer to assist with this situation.  Unfortunately, we are unable to provide the magazines as we have notified the customer so we offered a $20 coupon if they wished to keep the firearm for the listing error that occurred and this coupon would have been in addition to the previous 2 coupons that were issued on this order.  We also offered the option to return the firearm for the listing error for a full refund at our cost as long as the item had not been fired.  Both of these options were refused by the customer.  The item that was originally ordered did come back in stock, but it is currently less than what the customer originally paid, it is listed for $239.99 for the cash discount price and $247.19 for the retail price.  This item came in stock weeks after the original item was swapped and the new item shipped out which we told the customer that we did not have a definite time frame for the item to come back in stock, not that it would never come back in stock.  Based on the customer interactions at this time we have made the decision to no longer do business with the customer.  So we would not be able to process any new orders for the firearms.  However, as we stated before we are still willing to process a return on this order as we again understand the frustration and apologize for the listing error.  If the customer would like to initiate the return they can reach us through the 'Email Us' option on our website. 

  Customer Answer

  Date: 05/25/2023

  
  Complaint: ********
  
  I am rejecting this response because: More Dishonesty coming from "Buds online team leader(s)"  Yes the firearm that was originally ordered did infact come back in stock But was INFACT advertised at a much higher price! I have screenshots and listing dates to prove this, and it will be sent over to a Cosumer Protection and Consumer Regulations Attorney group! The previous coupons were satisfactory and a reselct was made only because I was told as I was told "They have no idea when or IF the firearm would ever be back in stock". The advertisement of the firearm currently at an lower price NOW just shows their scramble to COVER UP their poor customer dealings. "Not wanting to continue doing business with me" is Mutual. And, in the long run will cost the company Thousands and Thousands in the coming months and years, as I will tell every client I come in contact with to steer clear of them. This in itself will multiply over and over. untll the $5.00 difference that I was willing to except (For the misinformation on the 2nd gun) will turn into a VERY VERY LARGE Sum of Monies lost from sales missed from such poor handiling of the matter. The owner Rex and Joe can Thank ***** (and themselves for that matter for not being involved for Poor communication and businesses practices with an Honored and Reputable Firearms Dealer (FFL) in Florida.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19,2023 I placed an on line order with **************** for, ( 1- ******* **** over/under 20 gage shotgun model number,(****** The firearm was delivered to ,****** **** **** ***** *** on ,May 13,2023.I scheduled pick up for ,May 14,2023. I was told to confirm the firearm was in the box that it was delivered in.I only raised the top on box to see that the firearm was indeed in the container. After bringing the firearm home we had a death in the family so it was several days before I would actually take the firearm out of it's plastIc & box. As soon as I removed the firearm I was certain it was "NOT" the model number that I ordered. I confirmed this by checking the box label as well as the print on the firearm's barrel. I was sent the,( ******* **** ** **** ********** ******* ***** ************ ******* ** *** ****, the one that I ordered. I tried to get a return label to send back for replacement.These people will not correct their mistake. They flat out refuse to make this tranaction right by sending me the firearm that I ordered to start with.I want what I paid for.The firearm that i received is still in the original box, still in the same condition it was received in.

  

  Business Response

  Date: 05/15/2023

  We are very sorry to hear that the customer was not happy with their firearm.  However, we have verified with everything provided both by the customer and in our records that the firearm that the customer received was correct.  We contacted the manufacturer with the serial number and they also confirmed that it was a **** ******  The customer sent a photo of the label on the box which listed it as a **** however, it did have the correct model number for the **** as well as the UPC code.  Unfortunately, with the firearm being transferred the firearm would be considered used at this point, even if it has not been fired, due to it having been transferred to a private individual.  We understand that the customer is not happy with the product but as it is the correct item we cannot offer the option of a return for replacement as any other item of this same model would have the same labeling.  If the customer would prefer to not keep the firearm we do offer our service to purchase used firearms through our website.

  Customer Answer

  Date: 05/16/2023

  
  Complaint: ********
  
  I am rejecting this response because: I will  contact my attorney from here & let them decide for me what action should be taken. I will definitely be putting out a negative word for Bud's gun shop.com I will tell all not to waste their time getting "ripped off" there. "What a bunch of crooks".
  
  Sincerely,
  ***** *****

• Initial Complaint

  Date:05/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase of advertised 338 lapua magnum ammunition. Bought March 29, 2023. Purchased 3 x Sako TRG 338 Lapua Ammo 300gr HPBT 20rd box for final price of $199.47 with $14.25 shipping and $10.68 Wisconsin tax for a total of $224.40. Only received 3 x Sako TRG 338 Lapua Ammo 300gr HPBT 10rd box due to false advertising and a typo, will not ship the appropriate amount of ammo as advertised. Attached is a copy of the invoice for my order.

  

  Business Response

  Date: 05/01/2023

  We apologize for the error in the listing for the item that was purchased.  Unfortunately, there was a listing error that had this product listed as containing 20 rounds rather than 10 which was the correct total.  All other information, including the pricing, was correct for this listing as the 10-round box.  However, we understand the frustration of expecting a 20-round box and receiving 10 rounds instead.  For this reason, we offered the customer the option of a return label to send the ammunition they received back to us at no cost so that we can provide a full refund if they did not want to keep the purchase as is.  The customer decided they did not want to return the ammunition.  As the price for the item accurately reflected our cost and is the correct price for the 10-round boxes we cannot provide any additional ammunition for this order.  We apologize again for the inconvenience and the offer to return the ammunition is still available as long as it has not been used. 

• Initial Complaint

  Date:04/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ammo on March 3rd 2023 (order number *******) and paid $552.74. The order was supposed to be delivered by UPS. I arranged to pick up the order at UPS on March 7th and they could not find it so I filed a claim for loss. UPS confirmed that they paid the claim in full on March 4th. Today is April 18th and after much back and forth I still have not been made whole....I have no ammo and no money. Historically, on March 7th I received a written response from Buds Gun Shop employee Courtney R saying my claim "can take up to 8-10 business days, but are usually resolved a bit sooner than that." she also wrote "Once it's complete and the claim issued, we can refund you in full or reship the items if the package is not located." On March 8th I asked if there was anything more I needed to do and she wrote back "No, there is nothing else you need to do with UPS. We will start the claim and follow-up with you once it is complete." Again, UPS has paid this claim in full to Buds Gun Shop and they have failed to reimburse me.

  

  Business Response

  Date: 04/24/2023

  We are very sorry for the issues experienced with this order.  Unfortunately, this order was set up for a pickup from a UPS facility, which is something that we normally do not allow when ordering with us.   It appears this was done by request after the item was shipped out.  This did mean that we needed to wait a bit longer for the investigation to see if the ammunition was able to be found and allowed to be delivered before we could finalize the process.  As of 4/20, we have issued a refund to the customer in the amount of $100.  This partial refund was issued as the shipment was not insured for the full replacement value so it would only have the standard insurance provided by the carrier.  This means that we were not reimbursed in full for the value of the package but only the $100 that UPS provides as part of their standard insurance.  We apologize again for any inconvenience.

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03-23-2023 for the first time ever I attempted to purchase a 500 dollar gift card on their website. I had just got approved for a new CC and the CC had the option of using a virtual card to make online purchases while I waited for the physical CC. The reason I purchased the gift card was because I wanted to set aside those funds for a firearm purchase because at the time I didn’t know exactly what I wanted. On 03-24-2023 I see a firearm that I want to purchase and I attempt to use my buds gift card as a layaway down payment for the firearm. When I attempt to use it I get error saying the gift card number is invalid or the gift card is empty. I contact buds and after a lot of call backs they advise me that they didn’t feel “comfortable” processing that particular order. This correspondence was through email and I was given no other explanation. I asked for a manager to contact me but I missed the call and I assumed that maybe there was something weird that happened with their system. On 04-02-2023 I attempted to make a firearm purchase and when I go to payment I see that buds has completely restricted my account to finance payment only. I speak to several customer service reps and this time I’m told at this point buds is no longer comfortable processing ANY orders for me and again no explanation is given. After reading a few of these complaints I see that more then likely they believed for some reason I was committing fraud and decided to delete my account without giving me any cause. I have attached pictures of my virtual CC and the transaction showing the debit and then credit from buds after they cancelled my gift card order. I’ve done business with buds for 3yrs and I’m insulted in the way they treated me. I am a US Army Veteran and a active LEO. I would’ve been more then happy to explain away and show proof of any concerns they had, but instead they chose to delete my account and give me no explanation. It’s hard to believe this is how they do business.

  

  Business Response

  Date: 04/05/2023

  We apologize for any inconvenience.  We have corresponded with the customer and let him know that at this time we are not comfortable proceeding forward with any orders.  In a situation like this, we would not go into any further detail to explain what issues arose with the order to cause this decision.  A full refund was issued for the gift card purchase and for another purchase that was submitted on a newly created separate account.  We wish the customer well wherever they choose to shop in the future.

  Customer Answer

  Date: 04/06/2023

   
  Complaint: ********
  I am rejecting this response because: Again I have been a customer with Buds for 3yrs with NO issues. I would expect a business with an A rating from the BBB to be better at communicating. I provided proof of ownership over the CC used and tried multiple times to get a response from Buds. I understand that I am one customer and my business doesn’t put a dent in Buds profit margin but it isn’t fair that a decision was made on my account and there was no chance for me to prove my innocence. Again I’ve never had any charge issues with Buds no chargebacks no fraud alerts no issues with payment ever. I’ve averaged almost two gun purchases a year from Buds but I guess none of that matters.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 1st 2023 Amount owed: $1,160.95 Bud's refused to ship an item and then has also refused to refund the money. They stated this was done explicitly as punishment for my cancelation and subsequent refusal to pay a cancelation fee given that they were the ones refusing to deliver the agreed upon goods. I have contacted the bank and merchant to recoup payment and they are now refusing to repay the money in hopes of making this matter go to civil litigation knowing that I live in a different state.

  

  Business Response

  Date: 03/28/2023

  We apologize if there was any confusion regarding this order.  This order was canceled because the firearm was being sent to a location to be modified before the customer had taken possession of the firearm.  We advised the customer that we would not be able to process the order in this manner but that we would be happy to ship the firearm to an FFL for him to inspect and take possession before modifying the firearm but the customer refused.  Since this firearm was purchased from a third-party auction site which we incur fees to post we did advise the customer if they did not want to continue with the order a cancellation fee would apply and the customer stated they would file a dispute over the payment with their bank, as they stated they did in this complaint.  Once a dispute is filed it is then in the hands of the bank to process his request as if we were to issue a refund after, or while, a dispute is processing it is possible for the bank to debit funds that we have already refunded.

  Customer Answer

  Date: 04/02/2023

   
  Complaint: ********
  
  I am rejecting this response because: The screenshots included show that the business does not list anywhere on their sales page that they refuse to ship to such FFLs. The business only stayed this after receiving payment and refusing to ship the firearm. Given this, the cancelation is clearly and entirely the fault of the business as the customer provided everything that business lists as a requirement and their attempt to collect a cancelation fee represents an attempt to extort.

  The business also lists on their website that they ship all online sales for free, without qualifier, and yet they charge shipping on gunbroker purchases, another fraudulent misrepresentation.

  Buds guns is still refusing to both ship a firearm and refund the money and at this point it represents legitimate theft in the amount over 1000 dollars.

  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 04/06/2023

  Our sales page says to select a transferring FFL.  This instruction means that the customer would need to select an FFL dealer in their area at which they are able to take possession of the firearm.  As we stated before this requirement is in place because until the customer passes the background check and takes possession of the firearm it is not considered their firearm so we would not ship it to be modified.  For example, if we were to ship the firearm and it is modified from its original configuration and then go to the customer's FFL and they would be unable to take possession of the firearm due to a failed background check we would then have a firearm that we cannot take a return on because it could not be resold.  We never refused to ship the firearm as we stated many times we would be happy to ship the firearm to a dealer in the customer's area so that they can take possession of the firearm before making any modifications.  The customer refused this and opted to cancel the order and that is why the fees would apply.
  
  As for shipping costs we do offer free shipping on all firearms purchased through our website, ****************  The free shipping does not extend to auctions purchased through other services and we list the shipping costs that would apply to all auction listings.
  
  As noted originally we also did not refuse to issue a refund for the order.  We advised that the refund would be less the 10% cancellation fee and the customer ended the call stating that they would file a dispute with their bank, which was also confirmed in this initial complaint.  Once a dispute is initiated it would be between the bank and the customer to work out the refund.   We did receive the dispute information from the bank on 3/30 and we do not intend to dispute the request so that they can do what they need to in order to complete the customer's request.
  

  Customer Answer

  Date: 04/07/2023

   
  Complaint: ********
  
  I am rejecting this response because: I included the screenshots of your actual policy in the previous message and there is ZERO language that says 'transferring FFL.' The exact quote is "We must ship all firearms to a verified FFL holder." So you're now lying again and publicly. You are actually the only business that has ever refused to ship in this manner as I've completed such transactions multiple times before with other businesses and they are quite enthusiastic to assist in all cases, save yours.

  I have now filed criminal a complaint for theft and fraud as the business still has not refunded the money.

  Your company policy also does not state that free shipping exists solely for items purchased from your website, it's states unequivocally that ALL online purchases from Bud's Guns are shipped for free, so you've been defrauding all of your gunbroker customers as well.

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:03/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Potentail customers BEWARE!!!! The transaction was initiated on 2/1/23 and was FINALLY completed on 3/11/23. We ordered 4 guns from this online retailer to be shipped to their brick and mortar store in Sevierville, TN. The entire transaction was $1400. The issue with the web retailer is TOTAL lack of communication in regards to the order. We understand that these were to be ordered, but we were told VERY little about the progress of the order. Once we ordered, they were in "shipping" for a month. When we tried to change the order, it required a restocking fee which according to the website was to be paid if they had moved to shipping! They evidently were not shipped yet (Feb 8th) since we did not get them until 3/11. We tried to communicate with them through the chat or by email. The only response was they would be shipping in the next few days. Then it was 5-8 days. The website is misleading about when the shipping process begins and when they are ACTUALLY shipped. The next chat or email would be any day...blah blah. MISLEADING The brick and mortar store was horrible! The customer service representative was rude, disrespectful, condescending and to be quite honest he cost this company ANY FURTHER sales from us. He lost a gun sale that day! We went into the store to pick-up this online order with full intentions of making another gun purchase since the website showed this particular gun being in stock at this store. When we got there the price had increased $40 between a phone call on Monday and Saturday on the internet. When speaking to this customer service rep he said that pics on the website OFTEN don't actually represent the actual product AND TO NOT TRUST THE WEBSITE. I don't know what his name was. I just know if it was not "Dick" it should have been. My preteen children noticed the actions of this person! We would be more that happy to speak to others about the actions and attitude. Buds brick and mortar stores were on the BBB website but NOT anymore!

  

  Business Response

  Date: 03/13/2023

  We apologize for the delay with the order.  This order was submitted on 2/1 and was paid with an electronic check payment method.  This payment method does take 5 full business days for the funds to fully process and transfer and be deposited into our account before an order can be moved into shipping.  An order made with this payment method, which does not include any special order items, would ship out within 5-7 business days of the order being submitted.  In this case, the customer did submit a request to change the order on 2/7 which was within the standard processing time frame.  The order was not in shipping but had begun processing.  This meant that the order was subject to the 10% cancellation fee which was assessed.  This was also paid with an ACH so this payment would take 5 business days to fully clear which meant a new item had to be processed.  The second payment cleared on 2/15 which is when the order first went into shipping.  Unfortunately, there was an inventory issue which did delay the order and we notified the customer of this on 2/22.  We apologize again for that issue and we ensured that we were able to get the order shipped out as quickly as possible.  The order went back into shipping on 2/28 and shipped out on 3/3.  Regarding the pricing difference between the website and the retail store that is due to the inventory being separate for web orders and store inventory.  All of our prices are based on our cost and it is possible that the store inventory may have a different cost than the inventory that is available for web orders so the prices listed on the website do not extend to in-store purchases.  We do advertise that all of our images are stock photos on our website and they may or may not represent the item being purchased.  This could be due to an error in the information provided to us, or by the manufacturer making a change to the item without notifying us of that change, such as changing grip styles, rail configurations, etc.

  Customer Answer

  Date: 03/13/2023

  
  Complaint: ********
  First of all. You are making an assumption about the person you are communicating with.  First, my husband made the initial order.  I was not even brought in until the change of the order when my account information was provided.  We then had to provide both our id's on 2/23 because of some vague issue. The email that was sent on the 22nd was so vague and provided very little if any true information about the processing of this order.  My issue is that your communication here is very well rehearsed. However, emails regarding your online sales are vague and lack information regarding shipping.Second, what would have happened if we had ordered the gun we had seen online for pick-up in store, then gotten there to see that the "actual" gun was not what we thought it was.  According to your protocol we would have had to pay the 10% fee.  That is no different than me writing a hot check and expecting to still receive the gun.Third, there was no address of the retail store.  I understand these maybe two separate entities, but your name is on this business just like it is in online.  The sales rep also said that the website is changed and updated every 20 minutes and not to trust it. I know other retailers that price match the online price. He was the rudest person I have EVER dealt with.  We ordered another gun on 2/24 to be sent to another FFL.  That order shipped quick and was sent to the FFL in a timely manner.  That order was completed and picked up 2/27.  I applaud you for that and it was a good representation of good business practices.  So, it took a month for the other guns?I know that I am not the only one that has complained about this business.  I guess we (and the other hundreds if not thousands) are wrong.  I can only speak for myself, but I will take my gun sales and money some place else.  I have been told their is a place close to your retail location in Sevierville that is friendly and honest.  I will just shop there. 

  ***** ******

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 10 boxes of ********* *** 380 Auto ammo and 2 boxes of ******* ***** 380 Auto ammo on February 16, 2023 I received 6 boxes of ********* *** 380 Auto ammo only with no package slip to say what was in the box. I emailed the Bud's gun shop letting them know that I did not receive 4 boxes of ********* *** 380 Auto ammo and 2 boxes of ******* ***** 380 Auto ammo. They responded by telling me to take pictures and email it back to them which I did. On Thursday February 23, 2023 I received another box from them which contained the 2 boxes of ******* ***** 380 Auto ammo and a packing slip. I emailed them back to let them know I did not receive my last 4 boxes of ********* *** 380 Auto ammo and they told me that it was sent to the claims department and that was on February 23,2023. I have not heard anything else back from them and I would like my 4 remaining boxes of ammo that I paid for sent to me. I paid $215.27

  

  Business Response

  Date: 03/07/2023

  We apologize for the issue experienced with this order.  We did receive the information needed for our claims department to start the claims process on the order.  Once a claim is submitted with the carrier, in this case, ****** *he first step is their investigation process.  The duration of this investigation can vary but for ***** shipments, this step usually takes about 1-3 weeks for us to receive their response.  Based on the results of the investigation they will notify us if they approve or deny the claim so we do need to wait for this to be completed before we can proceed.  Once that response is received we will be able to update the order based on the conclusion of the investigation we will update the order with the information and proceed from there automatically.  We apologize again for the inconvenience and we will ensure that everything is updated as quickly as possible.

  Customer Answer

  Date: 03/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******