Reviews

Review Details

• Review fromMichael W.

  Date: 02/22/2023

  1 star

  Michael W.

  Date: 02/22/2023

  I noticed a handgun I had been watching out of stock available for a cash price. I placed it in the cart and went through the checkout in just a few minutes. at the verification screen everything looked correct so I submitted the purchase. When the receipt screen appeared with the order confirmation, the sub-total was $15 dollars more than on the verification screen. When I contacted Buds about the issue they did not deny it, they argued that their prices update every 20 minutes. Apparently even if you verify the purchase information before submitting. What is the point of verifying if the price changes on you when you submit for payment? I am not comfortable with that and I doubt many people are. I have never seen a payment system on a site do that. I have bought multiple high dollar items from this site in the past but this one will be my last if this is their policy. today it's $15, tomorrow it may be $100 if I continue to shop with them. Keep this in mind if shopping on Buds Gun Shop.
  

  Bud's Gun Shop.com

  Date: 02/27/2023

  We apologize for any inconvenience. All of our inventory is priced based on our cost only and our prices are updated automatically as our cost may change. Every 20 minutes our website will update to show any changes in our inventory and pricing. Our prices can change as we get inventory in at different times and at different costs and we will always pull from the inventory at the lowest cost first to provide the best prices we can. However, once we sell out of inventory at one cost we will have to pull from other inventory which may have an increased cost and the price will update automatically to adjust to the new cost. Unfortunately, adding an item to the cart does not secure an item or guarantee a price as we cannot do that until the order is completed. When the customer notified us of this we apologized for the inconvenience, explained our pricing, and offered to cancel the order if they wished to but they declined.

• Review fromHenry S

  Date: 02/20/2023

  1 star

  Henry S

  Date: 02/20/2023

  Don't waste your time or money. Have done business with them several times and it has led to issues almost every time!! And it sucks cause they do have decent prices and selection but 0 willingness to fix the issue. After several orders with no hold ups on the ship to my door items before they flag the latest order saying it isn't correct. I have lived in the same house since well before I have done business with them and never used any other address with them and after several successful orders they now say they need proof it is my address. Well they saved me over $100 bucks cause I simply won't buy those items. I can't say I have any idea why as they won't share much info with me the account holder. I have a uncommon name so that shouldn't have any part in it. I pay "cash" check when buying firearms for the better deal. So they even have my banking info at one point. Debit card info ext. They are thier own worst enemy with sales as they botched firearm models being sold to me and botched a "loan" I never asked for and had to spend time getting scrubbed from my credit history. Save yourselves the headache and at LEAST use extra caution if you don't just simply stay away like I am.
  

  Bud's Gun Shop.com

  Date: 02/21/2023

  We apologize for any inconvenience. After reviewing this account the first orders on this account were all for firearms so they were all shipped to an FFL dealer. One order was placed after those orders for some smaller accessories and was shipped to the requested address. However, the order in question was placed several months later and both of the addresses on the order were coming up as invalid addresses through the address verification program. We reached out to the customer to confirm the address to ensure there would not be any problem with the delivery of the item, but the customer requested to cancel the order rather than provide the confirmation. I do not show we were contacted over any issues with the firearms that were sent out, but in any event that there is a problem with a firearm we always advise the customer to inspect the item at the FFL and not accept the transfer and notify us and we are happy to assist. As for the financing, those are only approved after an application is submitted and goes through a third-party service. The financing was approved, however, the customer contacted us that they no longer wanted to use it so we submitted a return request so that the contract could be canceled.

• Review fromNick M

  Date: 02/16/2023

  1 star

  Nick M

  Date: 02/16/2023

  I must say I am extremely disappointed with Bud’s! I purchased a rifle on January 9th that was said to be in stock but a special order from a nearby warehouse. With that being said, the order was showing no signs of shipping weeks after purchase. This exceeded all advertised time frames on purchases. I reached out to an online rep who did make an effort to help me out. After much back and forth and over a month or wait time the order was finally cancelled and the money refunded to my account. I do not understand how they stay in business!.. I have never had an experience like this with any other online firearm company or any online company period. Needless to say I will not give them any business moving forward and I plan to warn my 2A friends of my negative experience with them. Use caution when purchasing from them so you do not have to go through the same hassle I did.
  

  Bud's Gun Shop.com

  Date: 02/21/2023

  We are very sorry for the inconvenience. This item was a special order item. Special order items are marked as they are because they are in-stock items that may require additional time in order to fully process. Typically, this means they may take up to an additional week to process over our standard 3-7 business days. However, in this case, the order was taking more time in order to fully process. We were happy to continue processing the order, as long as the customer wanted to wait, and we would ensure it was shipped out as quickly as possible. Once we were notified the customer no longer wanted to wait we started the cancellation process. This did require some time for us to ensure that the order was able to be stopped before we could issue the refund but once that was completed we did issue a full refund since the order was over our standard time frame. We can understand the frustration and we apologize again for the inconvenience.

• Review fromMichael M

  Date: 02/15/2023

  1 star

  Michael M

  Date: 02/15/2023

  I’ve done business with buds gun shop up until last month without any problems ever. Today I was informed my order was canceled. I was told there were payment issues which they get paid before they ship so that’s a load of crap and initially I was told before I asked for a supervisor that they were uncomfortable, selling me a shotgun which is language I’m very familiar with when we’re talking about certain political affiliations this place is done and over do not do business with them
  

  Bud's Gun Shop.com

  Date: 02/21/2023

  We are very sorry for any inconvenience. Unfortunately, there were many payment issues associated with the customer's account before any payment was able to go through on an order. Due to those issues, we are not comfortable with processing any orders.

• Review fromP. S.

  Date: 02/11/2023

  1 star

  P. S.

  Date: 02/11/2023

  I won an auction through egunner got notice item was in shipping waited 1 week and no shipping notice. Did online chat was told in shipping going out in day or 2. 1 week later still nothing sent email and got response that there was a duplicate order. THIS WAS AN AUCTION. I did an online chat to get owner contact information was told she could not give it. She said I would have to call main number. I did and got throught to someone and explained issue said they would get manager on phone. 5 minutes later someone picks up and hangs up. Very poor customer service.
  

  Bud's Gun Shop.com

  Date: 02/21/2023

  We are very sorry for the inconvenience. Unfortunately, due to an error, this auction was duplicated and the item in question was unavailable. Once the auction was completed and paid it began processing as it normally would and was electronically secured. These are the statuses that our team in the call center would see and be able to report on. In this case, the issue was not noticed until the item was ready to be physically pulled and shipped out. Once we became aware of the error the order was updated so we could notify the customer which we did via the email request they submitted on the same day. We completely understand the frustration and apologize again for the inconvenience.

  P. S.

  Date: 02/21/2023

  I call BS due to the egunner auction site only had 1 of this type of gun at the time of this auction when I bid on it and won it. 2 times told was pulled and in shipping. Either they have people that lie or sold the gun for a better price than I won on auction. A gun dealer must track all firearms for FFL reasons how do you have 2 auctions for the exact same gun. AGAIN BS

  P. S.

  Date: 02/28/2023

  I reached out to vendor a multiple times to get a hold of management to contact directly. No one will rrespond to give contact information. Without response.

• Review fromScotty D

  Date: 02/11/2023

  5 stars
  I have used for over 50 transactions and they have been perfect every time and had really fast shipping. I sold them I gun for store credit and used the credit to buy a gun, I shipped my gun on a Tuesday and had the gun I bought on Friday. If you read all the comments that are negative they are just going by the rules they have posted. You must inspect the gun 100% before taking the transfer. I have never had them send me a gun they had any issues at all. They are my favorite gun shop.

• Review fromCh T

  Date: 02/10/2023

  1 star

  Ch T

  Date: 02/10/2023

  Horrible! I purchased a gun and it was supposed to ship within 7 days and buds said they had it in stock. They didn’t and it was back ordered. I will be out of town for over a month when they are possibly delivering the gun. I called customer service to cxl the order and they would not give me a full refund and said I had to pay 10% even though they were not holding up their end of the deal and could not tell me if the gun was going to ship within a month. I will never buy from them again.
  

  Bud's Gun Shop.com

  Date: 02/21/2023

  We apologize if there was any misunderstanding. Our standard processing time frame is 3-7 business days. This order was placed on a Sunday 2/4 which meant that it would not be able to start processing until the following day. This item was not on backorder, as we are unable to have orders placed for out-of-stock items unless they are specifically marked as reserve items in advance. We were contacted by the customer on the 5 business day and advised him that the order was still processing and since it was within the standard processing time frame the cancellation fee would apply to cancel the order. In this case, we did advise the customer that the order should complete processing on or before 2/14 and that if it had not shipped by 2/15 it would be late and we would be able to cancel without fees. The item did complete the processing and was shipped out on 2/15 and the tracking information was provided to the customer.

• Review fromJoseph K

  Date: 02/10/2023

  1 star

  Joseph K

  Date: 02/10/2023

  First and last time using this company. Horrible customer service. Order place with multiple emails and live chats confirming order. 15 days after billing me they advised me that there was a distributor inventory error . No answer as why I was billed and advised my order was in the shipping department. ‘’ Unfortunately this was a distributor inventory error and the only options we are able to give you is to change the item on the order or receive a refund as we do not have the stock to be able to fulfill the order and do not back order products. I understand your frustration but unfortunately those are the only options in this situation.’’
  

  Bud's Gun Shop.com

  Date: 02/21/2023

  We are very sorry for the inconvenience. Unfortunately, in this situation, there was an inventory error. All of our inventory is tracked electronically and our website updates every 20 minutes to reflect those changes in our stock and availability. In some rare cases like this an item will show in stock and will allow an order to be placed because the item shows in stock electronically. This will allow the order to process as normal and that inventory will be electronically secured. However, once the item goes into shipping and becomes physically secured that it may not be able to be physically pulled. We completely understand the frustration and we attempted to resolve this issue before we notified the customer that the item was out of stock. Unfortunately, we had no other inventory to be able secure and notified the customer that the item was out of stock. We apologize again for the inconvenience.

• Review fromEvan B.

  Date: 02/02/2023

  1 star

  Evan B.

  Date: 02/02/2023

  DO NOT USE THIS COMPANY!!! Per the EXPERIENCED gunsmith at the FFL I used, the gun was defective so I did not accept it. Now Buds is charging me a 10% restocking fee and other fees as well shorting me $100. This company is a crook, read all the reviews before wasting your money unlike I did, there’s a reason they have a 1/5 rating with the BBB!
  

  Bud's Gun Shop.com

  Date: 02/07/2023

  We are always happy to assist with returns on firearms that have not been transferred. In this case, we were notified by the customer that the FFL noted there were scratches inside the barrel and the customer wanted to return the firearm back to us. We received photos but could not confirm any damage in the photos so we advised the customer we would be happy to take the return if they would still like to do so but if no damage was found there would be fees that would apply. Unfortunately, once the firearm was received back our returns department did confirm there was no damage only some powder residue inside the barrel which is normal for new firearms as they would be test fired by the manufacturer.

  Evan B.

  Date: 02/08/2023

  This company is a rip off! Your supervisor could not honestly answer my question when I asked “did you swab the barrel to see if it was only residual powder?” I asked multiple times only to be told “our team found nothing wrong with the barrel”. DO NOT use them, they do not care about their customers. This was my first and LAST time using Buds.

• Review fromFred G

  Date: 02/01/2023

  1 star

  Fred G

  Date: 02/01/2023

  Dealing with Buds has been a horrible experience. They will take your money and never ship your product. They will never update you and not think twice about it.
  

  Bud's Gun Shop.com

  Date: 02/02/2023

  We apologize for the inconvenience. Unfortunately, there was a shipping issue with this order and we apologize for the frustration. This order was processed and marked as shipped out on 1/6 and we sent an email with the tracking information for the firearm. We were notified on 1/25 that the item was not received and we followed up with the carrier, receiving FFL, and our warehouse to assist the customer. After confirming the item was not received we did not have inventory to process the item again and issued a full refund due to the issue. We apologize again for the inconvenience.