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Review fromLarry S.
Date: 01/30/2023
1 starLarry S.
Date: 01/30/2023
I ordered 10 boxes of 45 ACP ammo received eight boxes when I called about the problem they told me to send them a picture of the inside and the outside of the box which I did now they will not respond, so discouraging.
Bud's Gun Shop.com
Date: 01/31/2023
We are sorry to hear about the issue with the delivery and we are always happy to assist anytime something is lost in transit. As noted we do need photos of the packaging so that we can include it with the claim for the carrier. However, at this time we have not received the photos to be able to start that process. We are still in contact with the customer to try to get the photos in order to begin the claim with the carrier. If there are any questions we can be reached either by phone or via our LiveChat feature on our website which the photos can be submitted directly. We apologize again for any inconvenience.Review fromDarren D.
Date: 01/30/2023
1 starDarren D.
Date: 01/30/2023
Ordered 2 shotguns then they canceled my order due to not having enough in stock to honor the order ,, not impressed with the response when I called in to see what could be done to get my orderBud's Gun Shop.com
Date: 01/31/2023
We are very sorry for any inconvenience. Our website updates every 20 minutes to reflect any changes in our inventory and pricing that may occur. Unfortunately, in some extreme cases, it is possible for multiple orders to be placed during this time frame which can lead to orders where inventory is unavailable. In the event of such an issue, we cannot hold an order open indefinitely and we will always offer to either issue a refund in full, or we can change the order and apply the funds to another item if the customer would prefer. In this case, a full refund was requested and issued back to the customer. We apologize again for any frustration.Review fromDavid H.
Date: 01/23/2023
1 starDavid H.
Date: 01/23/2023
Ordered an AR rifle and it pictured a black AR and the title read AR-15 300 BO rifle. Received it and it was a god awful green! Not what I ordered based on description showing. Tried to send it back or exchange it. They are stating it's my fault for ordering it and will have to pay a restocking fee and return shipping. So it's costing me $100 for their website screwup?! The title has BFGR at the end of the title. How am I supposed to know that it meant that when the one they have pictured and described is the black one?! They stated I should have run their sku number and I would have seen the description says BFGR! Alright lessened learned and hoping you do your research before buying from BUDS GUN SHOP and see, not only my review but a lot of others on here. They say 1 negative counts for 10 positives, believe it! There's a reason they are less than a 3 star review. You can go elsewhere for about the same cost (even less actually) but since they have a financing option, but learning a lot more places are doing financing as well and get a lot better PR than here. Don't believe the hype bigger is better. It just makes them believe they are untouchable and can treat and do whatever they want, regardless what the customers think!Bud's Gun Shop.com
Date: 01/24/2023
We apologize for any confusion. However, all of the photos on our website are stock photos and unfortunately, we cannot guarantee that the photos will be 100% indicative of the item being described. In this case, the item was described correctly as the BFG indicated the item was battlefield green and this was reflected in the specifications which listed the finish for the firearm as green. Because the item was advertised as green and the item was processed and shipped out there would be fees associated with the return of the firearm, but we would be happy to assist with the return if you would like to do so if you are unhappy with the firearm. We have updated the listing with a photo of the firearm after becoming aware of the issue and again we apologize for any confusion.David H.
Date: 01/24/2023
Why would I be out $70 due to your policy of "what you see is NOT what you will get"! Whatever, all I can say is 1.45 BBB rating! I will just accept my loss and stupidity of not checking here first. I can take that $70 I would lose due to your rediculous policy and fees and just go get a better lower and piece together an AR that I want. So, I am glad to see now (and hope others do) that repeat customers mean absolutely nothing to you. Everyone, as stated earlier, there are several other companies (locked&loaded, Kentucky gun company, etc....) that are decent, close in price and treat people a lot better than BUDS that now offer financing if you want it? It's obvious your taking some accountability in this, or why would you go change the photo to the actual item your selling? Why not just leave it? Instead your putting it on the customers and still making them out to be wrong and still charging them. I hope something as petty as accepting you were wrong in this and removing the fee and return cost was worth all this and the business of a repeat customer.Review fromTim G.
Date: 01/18/2023
1 starTim G.
Date: 01/18/2023
Recently purchased a "factory new" firearm from Buds. Received a thoroughly used weapon. They insisted that it was not used. I have never seen a weapon with that much carbon build up in my life. Let alone the missing paint, dings and scratches.I placed calls to Springfield Armory to have issues repaired since it was a new gun. In doing so I got information that the weapon had been previously sent back to Springfield for repairs 2 years ago. Repaired and returned to Buds. Only to have them re-sell as new once again. I spoke with numerous people at Buds only to have each of them lie to me and have my intelligence insulted repeatedly. I had filled out an honest review on their website as to my experience and was told by a supervisor as I was speaking to him that it would be deleted. I guess that's why I was under the impression that Buds Gun Shop was a reputable place to do business. The truth gets censored.Bud's Gun Shop.com
Date: 01/19/2023
We are very sorry to hear that the customer is unhappy with their firearm. However, we can only process a return on a firearm as long as it has not been transferred from the FFL dealer. This is why we advise all of our customers to inspect the firearm before accepting the transfer and to contact us if there is anything missing, wrong, or anything they are unhappy with so that we can assist. Unfortunately, in this case, the firearm was accepted by the customer. Once we were contracted we did confirm with the manufacturer via the serial number that this firearm is indeed factory new and had not been transferred to any private party prior to the customer and it was shipped out exactly as we received the firearm from the manufacturer. We are also happy to post any review, positive or negative, as it pertains to the item only. Any reviews that cover anything other than the item itself would not be posted.Tim G.
Date: 01/19/2023
I also contacted Springfield Armory. Th people there were extremely helpful. Since Buds would not take care of their customer, Springfield was going to take care of the cosmetic damages under warranty since it was a "New" gun. After sending me information to return the product to them I was informed that Buds had sent the firearm in to them for warranty repair in 2021. Therefore it was repaired and sent back to Buds as, get this, a "USED FIREARM". So on top of everything so far, now I have no warranty from Springfield, as I am not the original owner.Review fromRay W.iese
Date: 01/13/2023
1 starRay W.iese
Date: 01/13/2023
Ordered a long gun on Sunday the 1st, given observing the holiday on Monday got the 48 hour e mail the stock was being shipped and received it on the 6th, Great! But why can you send the stock out but not the long gun? E mailed on Monday the 9th and was told it was still in shipping, same thing on Wednesday, still in shipping! Called customer service today and was told the same, still in shipping, have ordered numerous firearms from buds and never a problem, but as of now I would definitely seek other distributors to get firearms from! Should not take almost two weeks to get a long gun shipped, doesnt make sense how you can send one item and not the other! Buds needs to restructure there shipping system! Could have ordered the gun from Midway and had it shipped same day, AMAZING!Bud's Gun Shop.com
Date: 01/18/2023
We apologize for the delay with this order and understand the frustration. Our standard processing time frame for orders to process and ship out is 3-7 business days from when the order and payment are submitted. However, it is possible for delays to happen as did in this case. We will always ensure that orders are shipped out as quickly as they possibly can. In this case, the order was delayed and when it did go over our standard time frame we offered a discount coupon for the inconvenience. I do show that the last item on the order has shipped out at this time and is currently in transit to the FFL. We apologize again for any inconvenience.Review fromRobert F
Date: 01/13/2023
1 starRobert F
Date: 01/13/2023
I'm still waiting on order #4560423. Did receive order #4562347 which took a minute. Will no longer return emails. I'm in limbo waiting! What recourse do I have other than no longer do business with this company. I live in Tennessee and I believe this company is in the Tennessee/Kentucky area so what's the problem? DisappointedBud's Gun Shop.com
Date: 01/18/2023
After reviewing these orders we do show that one order did ship out within our standard time frame as did one item on the other. However, it does appear that one item was a special order item which does mean that the items may take up to an additional 7 business days to ship on top of our standard 3-7 business day time frame. In the case of both of these orders, they were placed over an observed holiday weekend so they would have started processing on Tuesday 1/3. One order was shipped out on the 6th business day which was 1/10 and on the order in question one item was also shipped on that date. However, the special order item did require a bit more time to process and it shipped out on the 9th business day. I do also show that we have not had any emails submitted from the email address provided on the order through our email contact form. We can be reached via email by clicking the 'Contact Us' button at the top of our website and we will always be happy to assist with order information.Review fromBarry B.
Date: 01/07/2023
1 starBarry B.
Date: 01/07/2023
+I purchase a handgun on Dec 21 i email on Dec 30 to see has gun ship, I got a response that day that order ship that day and was given a tracking number. so gun had to be pick up on the 31th,i paid for 2 day shipping, so gun should of been to my FFL before the Dec 30. ok a couple day i check tracking an expected delivered was Jan 4, so i check on 5th ups web site an says attention needed so i email Bud's i did get a response that they would check with shipper and follow up with me. Bud's call me and said my FFL has move so i said that funny that they were open last week, so Bud,s had the gun sent back, so i said can you let me go see what's going on with my FFL, I was told that the gun was already set to be return and it will cost me 25 dollars to have ship back or i would be charge a 10% restocking fee, so i went to FFL and they move 2 blocks on Dec 31 and was noted on door an if the gun was sent in time like i paid for it would have been there before they move plus way would Bud's have the gun sent back when my FFL was 2 blocks down on the same street why not just have shipper to deliver at new location. I don't feel as if i should have pay to have this gun ship back.Barry B.
Date: 01/07/2023
I also would like to add that FFL said that Budsgunshop could have stop delivery because they had made a mistake with new address being almost the same as old address, and that there only two drivers from ups that deliver to them and had not had any problemsBud's Gun Shop.com
Date: 01/09/2023
We are very sorry for any confusion. This order was processed and shipped out within our standard 3-7 business day time frame. The firearm that was shipped was a handgun so it was shipped out via 2nd-day air shipping, but it would still be subject to the standard processing time frame. There was also no additional cost for this shipping service as it is the standard for handguns, there was a general shipping cost for this order but it was not for upgraded shipping. Regarding the necessity for the return, all firearms have to be logged as shipping to a specific FFL location using their FFL license. If that information has changed, even if only slightly, the firearm must be returned so that we can reship the firearm out and log it to the new license and new address. If there are any questions about our processing time frames or the return process we are always happy to assist. We can be reached via our LiveChat service through our website from Monday - Saturday 9 AM - 8 PM EST.Review fromMoe A
Date: 12/29/2022
1 starMoe A
Date: 12/29/2022
Unsatisfied with the timing and I’ll give another review whenever I receive my order.Bud's Gun Shop.com
Date: 01/03/2023
We are very sorry for any inconvenience. This order was placed over the weekend and it began processing on the following business day once we were back in the office. Unfortunately, that was the day that these items were removed from our under the tree guarantee as we could no longer guarantee delivery before the holidays due to the delivery time and processing time. Our standard processing time frame for our orders is 3-7 business days from the date of purchase and during high volume times it is more likely to trend toward the higher processing time frame. We will always process orders as quickly as possible and this order did ship out on the 5th business day of processing, due to the weekend observed holidays which would not count as business days. We apologize again for any inconvenience and will always ensure our orders are processed and shipped out as quickly as possible.Review fromJohn R.
Date: 12/20/2022
1 starJohn R.
Date: 12/20/2022
Don’t use them,I’ll buy local,not a very organized experience.After they took my order and MONEY from my card,all after the fact.I was essentially a email requesting my I.D. Be sent.I copied it and emailed to them,no reply yet no rejection.Then later another email requesting the same document,WHAT!I called and was told no one knew about other emails I’d sent,gave me another email to send to,by now it was to late.And to top that off ,at first the rep said I hadn’t paid?WHAT!!!Then she told me sorry,she had a vision problem.Now my Christmas is ruined.Bud's Gun Shop.com
Date: 12/22/2022
We are very sorry for any inconvenience. Unfortunately, after this order was submitted there were a few discrepancies that we needed to address before we would be able to process the order. After reviewing the order it was placed on 12/15 and we notified the customer that we needed to speak to them the following day on 12/16. One of our representatives did speak to the customer on 12/16 but it appears that the email with the documentation needed to process the order may not have been received. The following Monday 12/19 another representative asked for the information so the order could begin processing but the order was canceled. This order was not part of the under-the-tree guarantee at the time the order was placed so it was not likely to have arrived before the holiday if it had started processing on 12/15, as our standard order processing time frame is 3-7 business days.Review fromD. V.
Date: 12/19/2022
1 starD. V.
Date: 12/19/2022
Having a less than 1.5 star rating should be all you need to know about this company. I should have checked. Ordered a firearm and selected one of their "blue labeled" FFL. Tried to call FFL to advise order coming. Too busy to answer phone/message/email. Order arrived at the FFL and was promptly sent back. Their "blue label" FFL failed. Called Buds and they said I could use those funds to purchase another firearm for my wife w/o any problem/charge. Order placed Dec 7th. On 9th, statement said they had everything to ship order. After frequent calls, they said they were holding Oregon orders due to measure 114 (the firearm was within 114 limits). My son opened an account, ordered and received his firearm shortly after placing his order - IN OREGON. So NOT holding orders. Cancelled order after nearly 2 weeks waiting. Of course charged cancellation fee. Had other orders from Springfield Armory and Palmetto Armory both expediting shipping and handling (no extra charge) for Oregon orders. They'll get my future business. 1.48*. Yup. Should have checked with BBB first. Will do next time.Bud's Gun Shop.com
Date: 12/21/2022
We are very sorry for any confusion. Early in the month orders to Oregon were on hold due to the changing regulations. We understand the frustration and we allowed anyone who was affected by the hold to cancel without fees should they not wish to wait. In this case, the original order was canceled without fees and the funds were moved to another order on 12/7. During this time we advised the customer of the potential wait time due to the hold and the customer understood before the funds were transferred. The funds were transferred and the order began processing on 12/9. We received the cancellation request on 12/19. This would have been the 7th business day, and this was after the hold was released and orders were able to begin shipping. The cancellation fee applied to this second order which was placed and canceled after the hold was released within our standard 3-7 business day time frame. We apologize again for any confusion or inconvenience.D. V.
Date: 12/22/2022
No confusion here. I don't feel Bud's addressed all of the issues. We received an email stating they had everything they needed to send out our order on Dec 9th. My son opened an account and ordered from Bud's days AFTER we placed our order, using the same address and FFL His firearm was received at the FFL a week after ordering. Our order was still hung up in "processing". Several chat messages from us tried to explain that the Oregon State Supreme Court had delayed the start of Measure 114 for 30 days, and the firearm we ordered wasn't even covered by 114. The delay in processing and shipping was pushing us towards the "new" start date of the measure. We cancelled the order 10 DAYS AFTER they said they had everything they needed. Good customer service would have been to waive the fee. Their delay cost us money. Until they return the fee, I consider this action unresolved.
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