Reviews

Review Details

• Review fromMatthew L.

  Date: 06/14/2022

  1 star

  Matthew L.

  Date: 06/14/2022

  Horrible service! Never ordered from them before but they had a deal on some ammo. Received my order with 1/8th the product I ordered, no note, no email explanation… I called them and was told they were aware and their listing was wrong and I should only receive 1/8 of the order I placed for the price I paid. Again no one notified me just sent out and amount far less than what I agreed to purchase. On top of this they still charged me the full shipping price for what should have been 36 pounds of ammo despite the amount they sent weighing 5 pounds. Their solution was to ship the ammo back myself. You can’t drop off ammo at a ups store or dropbox you have to go to a service center which will cost me $20 in gas to go to plus my time. Never an apology or coupon offered or anything. So basically they screwed up, realized they messed up before shipping and thought the best thing to do was to ship 1/8 of the product I agreed to purchase but keep all my money, not to notify anyone just let us figure this out on our own, then expect me to take time/money out of my pocket to mail it back to them. Will be spreading the word to NEVER shop here to everyone I know for years to come. Nothing worse than a company who has no accountability.
  

  Bud's Gun Shop.com

  Date: 06/15/2022

  We are very sorry for the inconvenience. After reviewing the order in question we did become aware of an error in the listing of the item that was purchased, however, we only became aware of the error after this order had been processed and shipped out. it is correct that the price that was listed for the item was the correct price for the amount of ammo that was shipped out to the customer. We also understand the frustration involved and due to the error in the listing, so we offered the customer the option to send the ammunition back at no cost to them using a pre-paid shipping label for a full refund.

  Matthew L.

  Date: 06/15/2022

  I think you (Buds) is missing the point. This was your mistake in listing the item incorrectly. I am now out money on my end for your mistake. Offering for me to keep the product you shipped me and call it good at 8 times the per unit price I agreed to is not acceptable. As you know this is ammo and cannot be dropped off at a dropbox or ups store it has to go to a hub which will cost me at least $20 in gas plus my time to go to. An appropriate response would have been to own up to your mistake and refund the money and allow the product to be kept or to ship the remainder of the amount I agreed to purchase. At the very least a gift certificate or coupon to compensate for the time and money spent on my end fixing YOUR mistake. Your response to this review just reiterated how little you care and/or how out of touch with customers you are.

• Review fromMichael K

  Date: 06/03/2022

  1 star
  Buds does not stand behind product sold and will not accept returns of accessories despite the fact that the accessory does not work as intended.

• Review fromSabrina D

  Date: 05/25/2022

  1 star
  Over the years we have made several purchases from Bud's Gun Shop. Last week I had to refuse a transfer for a new Glock 43X because the trigger wouldn't consistently reset. Before I filled out the transfer paperwork, I checked it, my husband checked it, and our FFL transfer dealer checked it and then he compared it to another Glock 43X he had in his display case. There was an obvious problem with the trigger/slide. I called Bud's customer service and was advised to refuse the transfer. Today, I received a message that there was a problem with my return. When I spoke to a customer service representative, she informed me that when the returned gun was checked upon arrival, the warehouse found nothing wrong with it and that I might not like the replacement either. She also told me that since there wasn't anything wrong with it, if I wanted them to send a new gun I would be responsible for paying a $25 shipping fee. I asked that the warehouse re-test the gun as the reset problem didn't occur every time, but it was often enough (at minimum every 5 - 10 tries) that I was worried about whether it would be a reliable carry gun. I hope I never have to use it, but a malfunction like that in a bad situation could be deadly. They refused to re-check it, but, after placing me on hold for a few minutes, said they would waive the fee this time (if I send the new one back because I "don't like it" I'll have to pay $50). I don't feel that the warehouse did their due diligence before deciding that I'm some silly girl who paid way too much for a gun she doesn't know how to use (it's one of the "pretty" Glocks - cerakoted and laser engraved with roses - and about 35% more expensive). In 20+ years, we've only ever had to refuse one other transfer from a different company and that experience was amazing. I like the convenience of Bud's layaway program, but I won't be treated like I'm incompetent or unknowledgeable. Goodbye Team Bud's, we'll take our business elsewhere.