Reviews

Review Details

• Review fromWALTER R

  Date: 09/13/2022

  1 star

  WALTER R

  Date: 09/13/2022

  64 years old disabled veteran and I was looking about weapon from Buds Gun Shop but they don't jump to so Advanced and the technology they said telephone calls is a thing of the past for the human beings in the world today and if you will not able or capable to be on their level then they don't want you business and don't have time to reach out to you so just letting all the seniors you know other people who have who need help on the telephone do not contact Buds Gun Shop because it tell you telephone calls now as a thing of the past so the contact them you don't need a cell phone you don't need any any kind of phone you don't get to talk to anybody she got any questions or anything so but they fail to realize that there's more than one gun shop in the world and who knows it might have to change that literate in the future
  

  Bud's Gun Shop.com

  Date: 09/21/2022

  We are always happy to assist customers with either placing an order or any order questions. We do have a phone line that can be reached regarding existing orders and we are available Monday - Friday from 9 AM - 8 PM EST. If assistance is needed in placing a new order we are happy to help by setting up a new order via our LiveChat program on our website that way an existing order is created to allow customers to call in to make payments on the order. We can also be reached via email through the "Email Us" link on our website. We want to be able to provide the best assistance to all of our customers and if there are any questions about what options are available please feel free to contact us again, we are always happy to help.

• Review fromMilton B

  Date: 08/19/2022

  1 star

  Milton B

  Date: 08/19/2022

  This is my first time placing a order with them and only did so cause a few friends had ordered form them and said it was a great deal. i placed a order and a week and a half later it still did not ship. I kept getting emails telling me how sorry they were for the delay but still got no answers to when it would ship. I used their chat and was told sorry we had to get the ammo from another warehouse that what has caused the delay. Sorry but that sounds like BS to me, they sold me ammo they didnt have that what the problem is . In the mean time just sit and wait another few weeks to get what I PAID FOR.
  

  Bud's Gun Shop.com

  Date: 08/26/2022

  We do apologize for any delays with the order. Our standard order processing time frame for all items is 3-7 business days once the order is able to begin processing. After reviewing this order we did need some additional credentials due to state regulations before we could begin processing the order. Once those were received the order did begin processing. Our processing team did become aware of an issue on the 6th business day that would, unfortunately, delay the order beyond our normal time frame. We have many inventory warehouses where inventory is stored but our inventory is shipped out of one central location. There appeared to be an inventory issue that caused a delay between the warehouses that delayed the shipment so we informed the customer. The customer decided to cancel the order as of 8/19 which would have been the 8th business day and we offered a full refund since it was outside our standard processing time frame. We apologize again for any inconvenience.

• Review fromJ. G.

  Date: 08/03/2022

  1 star

  J. G.

  Date: 08/03/2022

  Wow, just like many of the other reviews here I too got short changed on the ammo and they wouldn't take any responsibility. I've purchased a lot of stuff from them but on my last order I got short changed out of 4 boxes of 12ga ammo. No big deal, mistakes happen so I reach out to their customer service for the first time ever. Oh wait, how do you do that? there's no phone# etc listed when you click on the 'Contact' menu. There are a few pre-selected options to send an email, none of which fit my situation. So I tried replying to the order confirmation email, no bounce email nor auto-reply back. A few days later I figured out there's a way to use a chat feature. Long story short they tried to go after UPS even after I sent pics of the box showing there was no shipping damage. Then they tried to blame the FFL. The weight listed on the shipping label clearly didn't match what the weight should have been had there been correct qty of ammo in there. But they wouldn't hear any of it even after escalating to their supervisor, Andrew, and trying to explain all this to him. He just kept repeating from the script that the claim was denied and there was nothing more they could do. I told him they lost a customer for good over $17 (it's about the principle) he seemed completely unphased and could care less. I opened a dispute with the cc company though. I see they have a long history of doing this and many of the same complaints about their extremely poor 'customer service' yet they won't change their behavior. This business should be rated C here.
  

  Bud's Gun Shop.com

  Date: 08/08/2022

  We are always happy to assist with orders and issues when they arise. Unfortunately, the customer information provided in this review does not appear to link to any orders, however, based on the information provided it appears that this situation was regarding missing ammunition on an order. We are very sorry to hear that some of the items were not received and I do see that we did start an investigation regarding this order. This claim does go through our claims team who checks with our warehouse and starts an investigation with the shipping carrier if needed. Unfortunately, in this case, it sounds as though the order was found to have shipped correctly and then the carrier also denied the claim which means that the shipping insurance, if purchased, was unable to cover the missing items. UPS does perform a thorough investigation of the shipment to ensure the shipping weights matched throughout the delivery and follow the scans to ensure proper delivery. We are again very sorry to hear that any items were not received and if there are any questions we would be happy to assist with further information. We can be reached via our LiveChat program on our website on Monday - Saturday from 9 AM - 8 PM EST.

  J. G.

  Date: 08/09/2022

  Buds CS you still continue to blame everyone else but your own warehousing process or people working there. This issue had nothing to do with UPS nor the FFL. You shipped less ammo plain and simple but you wouldn't investigate internally. There wouldn't be 100+ one star reviews of same complaint here if there wasn't something wrong with your warehouse and customer service. If you spent this much time and effort in actually wanting to solve issues and help the customers rather than writing defensive reviews here you'd lose less customers, and will have more time to provide 'customer service'. This is shameful. Whomever is in charge of Customer Service needs to find a different line of work.

• Review fromAnthony K

  Date: 07/27/2022

  1 star

  Anthony K

  Date: 07/27/2022

  Buy from anyone but them. Their customer service is horrible and they will cancel orders without any contact or valid reasons. Sad really i had ordered from them years ago and had positive experience. But they have gone down hill. Will never do business with them again.
  

  Bud's Gun Shop.com

  Date: 07/28/2022

  After reviewing this account the order was canceled due to an issue from a previous order. Another account was created using the same customer information with an order that was processed and shipped out but was then submitted as fraudulent with the bank and a chargeback was completed. This flagged that information in our system which is what lead to the cancellation.

• Review fromEdward R

  Date: 07/27/2022

  1 star

  Edward R

  Date: 07/27/2022

  I ordered a large quantity of three different ammos on July 4, 2022. I finally received the order on July 12th, but all six boxes of one of the styles was missing. The box had not been tampered with. There was not even room in the box for the missing six boxes. With no phone number, the only way to deal with the problem was to open a support request, which I did on July 12th. It’s now July 27th, and I’ve heard nothing, except that they were contacting the shipper. This was not the shipper fault. The ammo never left Buds warehouse. To make matters worse I paid the extra insurance. I don’t understand why Buds didn’t immediately send the missing ammo and do their investigation on their time. Buds is running out of time to keep me as a customer.
  

  Bud's Gun Shop.com

  Date: 07/28/2022

  We are very sorry to hear that some of the items were missing upon delivery. We are actively working to ensure this situation is resolved as quickly as possible. Currently, UPS is doing an investigation into the shipment which is part of the process for submitting a claim with the shipping insurance that was purchased on the order. This investigation is a key part of being able to file a claim on the shipping insurance so we do have to ensure that the investigation is completed to be able to continue with the claim process. Once the claim is completed and we have a response on the outcome we would then be able to update the order depending on the outcome. Typically, these investigations take about 3-8 business days on average. I show that this investigation was started with UPS on 7/19 due to needing additional photos to initiate the claim. Based on the time frame the investigation is likely to be completed soon and we will be sure to update the order once it is completed. We appreciate your patience and we apologize again for the inconvenience.

• Review fromJeff B

  Date: 07/23/2022

  2 stars

  Jeff B

  Date: 07/23/2022

  There is a reason buds gun shop only has 3 of 5 stars. Because they deserve it!! Slow like sears and robach. Catologe. A week to clear payment. A week to ship. Then a week to deliver. Three weeks minunm. If you wanna spend thousands and be treated as second class. Buy at buds.
  

  Bud's Gun Shop.com

  Date: 07/25/2022

  We are very sorry to hear you are unhappy with your experience. We do process all of our orders to ensure they can ship out as quickly as possible. However, due to the processing that is required, we do advise that our standard processing time frame is 3-7 business days for an order to process and ship out from the order date. After reviewing this order I do show that it is currently on the 7th business day of the processing time frame. As for the payment processing time frame this order was paid with an electronic check which does take 5 business days to fully clear and for the funds to be received by us. This process, however, does not delay an order as it does begin processing as soon as the order has been placed. This means that the 5 business days for the payment to process are included in the 3-7 business days for processing the order. If there are any questions about the payment method or order status please feel free to contact us again at any time, we are always happy to assist in any way that we can.

• Review fromDavid G

  Date: 07/14/2022

  1 star

  David G

  Date: 07/14/2022

  Can’t give zero stars unfortunately! Ordered a rifle, came missing a mag, contacted “support “ they did not care. Ordered replacement mags, they canceled my order. Ordered ammo, 7 boxes, received 6. Contacted “support “ they did not care. Paid for “Team Buds” membership, what a waste!! Someone else gets all my future business. Nice job ripping off a substitute teacher guys! KARMA
  

  Bud's Gun Shop.com

  Date: 07/18/2022

  We are very sorry for any inconvenience and we would be happy to assist with any issues. After reviewing the account I do show that we were contacted in regards to the missing ammunition and we were awaiting a follow-up email so that we can submit a claim for the missing item. In order for the claim to be submitted, we would need photos of the packaging and the items that were received which was requested on 7/11 through our LiveChat. At this time we have not received those photos, but once we do we will be happy to begin the claim for the missing item so that we can assist. In regards to the magazine, I do not show any contacts that were received regarding a missing magazine from one of the orders but we would also be happy to do what we can to assist in those cases as long as the transfer has not been completed for the firearm. I was able to check the magazine order that was mentioned and that was canceled due to an inventory error, the items were unfortunately out of stock and were unavailable. Again, we are very sorry for any inconvenience and we would be happy to assist with any issues. Feel free to contact us via our LiveChat program, we are available Monday - Saturday from 9 AM - 8 PM EST.

• Review fromRick L

  Date: 07/14/2022

  1 star

  Rick L

  Date: 07/14/2022

  Worst customer service of all the online firearm retailers I've dealt with; took 10 days to process my order, then, without explanation they canceled the order, and took another 5 days to refund my $. I ordered the same firearm from gunbroker and had it in 2 days. Caveat Emptor
  

  Bud's Gun Shop.com

  Date: 07/18/2022

  After reviewing this order I do show that we were attempting to reach out to the customer after the order was placed as we needed to confirm some of the information before it could begin processing. Once we were able to confirm with the customer the order and payment began processing. However, since this order was paid with an electronic check it does take 5 business days for the fund transfer to complete. On the 4th business of the payment processing we were contacted by the customer and after advising that the payment was processing and would need a bit more time to clear before the order can move into shipping the customer stated they would perform a chargeback if it was not shipped out right away. Since we could not do so as the payment was still clearing the order was canceled and once the payment did clear a full refund was issued. As with the deposit to us, it does take 5 business days for the fund transfer to complete once it is initiated for the funds to show back in the customer's account.

• Review fromNicole H

  Date: 06/21/2022

  1 star

  Nicole H

  Date: 06/21/2022

  Bought 3 cases of 80 slugs. Paid for 26lbs of shipping. Got proof of what I Bought! Screenshots and everything. It was such a good deal I had to show my friend what I just scored. Next week they changed the listing to a case of 10 slugs. I got my shipping confirmation, looked at it and it was only 2.60lbs shipped. I immediately called them, they said it was an error and they knew about it, but they shipped the ammo out anyway. So now they made it up to me to fix their "misstake" and ship it back for a refund. Even tho they shipped it out knowing this wasn't what I bought. There was no email from them, no attempt to call me. Nothing. They listed one item, changed the listing and sent me what they changed it to. And put it on me to correct their mistake once I contacted them. On top of that, I live in NJ. We have to send them a copy of our firearms ID to purchase ammo. I wanted this deleted from their system, i don't want them to have my ID and info due to their fraudulent business dealings. But they told me they would not delete it.
  

  Bud's Gun Shop.com

  Date: 06/24/2022

  We are very sorry for the inconvenience. Unfortunately, there was an error in the information that was linked to the listing which caused this issue. This order was placed and processed before we became aware of the error so we were not able to stop it before it shipped out to notify the customer. However, in the event of a listing error, we are more than happy to do everything we can to still assist and provided a shipping label so that the ammunition can be returned at no cost to the customer so that we can provide a full refund. As for the ID information since the order was shipped we have to keep that information on file so that if we are audited we can show that we did get that information before the item shipped out. We apologize again for the listing error and understand the frustration.

• Review fromBenjamin L

  Date: 06/14/2022

  1 star

  Benjamin L

  Date: 06/14/2022

  I’ve made a few orders with Buds Gun Shop over the years and have always been happy with their service until now. I happened to see an AMAZING deal for 12ga slugs, 80 shells w/ammo can for only $16.95! Of course I ordered 2, received confirmation of purchase and waited for my order to arrive. I get a message saying there was a “problem” with my order and to contact them, I did and the customer service agent said it was resolved. A few days later I receive my ammo and they only sent 20 shells! I called to ask why I was shorted 140 shells and they said “oh, that was listed wrong and we can honor that, return them or keep them at that cost.” I was kind but legit upset at the disrespectful attitude of the supervisor I spoke with, reading off policy like I’m an idiot and saying “sorry you’ve been inconvenienced and we screwed up but there is nothing I can do” I will never do business with Buds again and will advise everyone I know to steer clear of the company! Horrible customer service! They posted the listing wrong, sold me the product then happened to catch the mistake as it was going out the door IT WAS ?? their fault and I was treated like I was stupid for not reading the fine print saying they are not liable if they screw up! What a joke!
  

  Bud's Gun Shop.com

  Date: 06/16/2022

  We are very sorry for the inconvenience. We did reach out to the customer with an email regarding this order. However, at the time the issue was due to the item showing out of stock and was not in reference to the listing error. We unfortunately were not aware of the listing error at the time to notify the customer of that. The representative did advise that the quantity error had resolved since the email was sent out and the order was sent to our warehouse to process and ship out. We completely understand the frustration with the listing error and want to do all that we can to ensure it is resolved. We advised the customer that if they did not want the ammunition at the price that was paid that we could provide a pre-paid shipping label to send the ammunition back for a full refund.