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Review fromRobert F
Date: 01/13/2023
1 starRobert F
Date: 01/13/2023
I'm still waiting on order #4560423. Did receive order #4562347 which took a minute. Will no longer return emails. I'm in limbo waiting! What recourse do I have other than no longer do business with this company. I live in Tennessee and I believe this company is in the Tennessee/Kentucky area so what's the problem? Disappointed
Bud's Gun Shop.com
Date: 01/18/2023
After reviewing these orders we do show that one order did ship out within our standard time frame as did one item on the other. However, it does appear that one item was a special order item which does mean that the items may take up to an additional 7 business days to ship on top of our standard 3-7 business day time frame. In the case of both of these orders, they were placed over an observed holiday weekend so they would have started processing on Tuesday 1/3. One order was shipped out on the 6th business day which was 1/10 and on the order in question one item was also shipped on that date. However, the special order item did require a bit more time to process and it shipped out on the 9th business day. I do also show that we have not had any emails submitted from the email address provided on the order through our email contact form. We can be reached via email by clicking the 'Contact Us' button at the top of our website and we will always be happy to assist with order information.Review fromBarry B.
Date: 01/07/2023
1 starBarry B.
Date: 01/07/2023
+I purchase a handgun on Dec 21 i email on Dec 30 to see has gun ship, I got a response that day that order ship that day and was given a tracking number. so gun had to be pick up on the 31th,i paid for 2 day shipping, so gun should of been to my FFL before the Dec 30. ok a couple day i check tracking an expected delivered was Jan 4, so i check on 5th ups web site an says attention needed so i email Bud's i did get a response that they would check with shipper and follow up with me. Bud's call me and said my FFL has move so i said that funny that they were open last week, so Bud,s had the gun sent back, so i said can you let me go see what's going on with my FFL, I was told that the gun was already set to be return and it will cost me 25 dollars to have ship back or i would be charge a 10% restocking fee, so i went to FFL and they move 2 blocks on Dec 31 and was noted on door an if the gun was sent in time like i paid for it would have been there before they move plus way would Bud's have the gun sent back when my FFL was 2 blocks down on the same street why not just have shipper to deliver at new location. I don't feel as if i should have pay to have this gun ship back.Barry B.
Date: 01/07/2023
I also would like to add that FFL said that Budsgunshop could have stop delivery because they had made a mistake with new address being almost the same as old address, and that there only two drivers from ups that deliver to them and had not had any problemsBud's Gun Shop.com
Date: 01/09/2023
We are very sorry for any confusion. This order was processed and shipped out within our standard 3-7 business day time frame. The firearm that was shipped was a handgun so it was shipped out via 2nd-day air shipping, but it would still be subject to the standard processing time frame. There was also no additional cost for this shipping service as it is the standard for handguns, there was a general shipping cost for this order but it was not for upgraded shipping. Regarding the necessity for the return, all firearms have to be logged as shipping to a specific FFL location using their FFL license. If that information has changed, even if only slightly, the firearm must be returned so that we can reship the firearm out and log it to the new license and new address. If there are any questions about our processing time frames or the return process we are always happy to assist. We can be reached via our LiveChat service through our website from Monday - Saturday 9 AM - 8 PM EST.Review fromMoe A
Date: 12/29/2022
1 starMoe A
Date: 12/29/2022
Unsatisfied with the timing and I’ll give another review whenever I receive my order.Bud's Gun Shop.com
Date: 01/03/2023
We are very sorry for any inconvenience. This order was placed over the weekend and it began processing on the following business day once we were back in the office. Unfortunately, that was the day that these items were removed from our under the tree guarantee as we could no longer guarantee delivery before the holidays due to the delivery time and processing time. Our standard processing time frame for our orders is 3-7 business days from the date of purchase and during high volume times it is more likely to trend toward the higher processing time frame. We will always process orders as quickly as possible and this order did ship out on the 5th business day of processing, due to the weekend observed holidays which would not count as business days. We apologize again for any inconvenience and will always ensure our orders are processed and shipped out as quickly as possible.Review fromJohn R.
Date: 12/20/2022
1 starJohn R.
Date: 12/20/2022
Don’t use them,I’ll buy local,not a very organized experience.After they took my order and MONEY from my card,all after the fact.I was essentially a email requesting my I.D. Be sent.I copied it and emailed to them,no reply yet no rejection.Then later another email requesting the same document,WHAT!I called and was told no one knew about other emails I’d sent,gave me another email to send to,by now it was to late.And to top that off ,at first the rep said I hadn’t paid?WHAT!!!Then she told me sorry,she had a vision problem.Now my Christmas is ruined.Bud's Gun Shop.com
Date: 12/22/2022
We are very sorry for any inconvenience. Unfortunately, after this order was submitted there were a few discrepancies that we needed to address before we would be able to process the order. After reviewing the order it was placed on 12/15 and we notified the customer that we needed to speak to them the following day on 12/16. One of our representatives did speak to the customer on 12/16 but it appears that the email with the documentation needed to process the order may not have been received. The following Monday 12/19 another representative asked for the information so the order could begin processing but the order was canceled. This order was not part of the under-the-tree guarantee at the time the order was placed so it was not likely to have arrived before the holiday if it had started processing on 12/15, as our standard order processing time frame is 3-7 business days.Review fromD. V.
Date: 12/19/2022
1 starD. V.
Date: 12/19/2022
Having a less than 1.5 star rating should be all you need to know about this company.
I should have checked. Ordered a firearm and selected one of their "blue labeled" FFL. Tried to call FFL to advise order coming. Too busy to answer phone/message/email. Order arrived at the FFL and was promptly sent back. Their "blue label" FFL failed. Called Buds and they said I could use those funds to purchase another firearm for my wife w/o any problem/charge. Order placed Dec 7th. On 9th, statement said they had everything to ship order. After frequent calls, they said they were holding Oregon orders due to measure 114 (the firearm was within 114 limits). My son opened an account, ordered and received his firearm shortly after placing his order - IN OREGON. So NOT holding orders. Cancelled order after nearly 2 weeks waiting. Of course charged cancellation fee. Had other orders from Springfield Armory and Palmetto Armory both expediting shipping and handling (no extra charge) for Oregon orders. They'll get my future business. 1.48*. Yup. Should have checked with BBB first. Will do next time.Bud's Gun Shop.com
Date: 12/21/2022
We are very sorry for any confusion. Early in the month orders to Oregon were on hold due to the changing regulations. We understand the frustration and we allowed anyone who was affected by the hold to cancel without fees should they not wish to wait. In this case, the original order was canceled without fees and the funds were moved to another order on 12/7. During this time we advised the customer of the potential wait time due to the hold and the customer understood before the funds were transferred. The funds were transferred and the order began processing on 12/9. We received the cancellation request on 12/19. This would have been the 7th business day, and this was after the hold was released and orders were able to begin shipping. The cancellation fee applied to this second order which was placed and canceled after the hold was released within our standard 3-7 business day time frame. We apologize again for any confusion or inconvenience.D. V.
Date: 12/22/2022
No confusion here. I don't feel Bud's addressed all of the issues. We received an email stating they had everything they needed to send out our order on Dec 9th. My son opened an account and ordered from Bud's days AFTER we placed our order, using the same address and FFL His firearm was received at the FFL a week after ordering. Our order was still hung up in "processing". Several chat messages from us tried to explain that the Oregon State Supreme Court had delayed the start of Measure 114 for 30 days, and the firearm we ordered wasn't even covered by 114. The delay in processing and shipping was pushing us towards the "new" start date of the measure. We cancelled the order 10 DAYS AFTER they said they had everything they needed. Good customer service would have been to waive the fee. Their delay cost us money. Until they return the fee, I consider this action unresolved.Review fromjake n
Date: 12/18/2022
1 starjake n
Date: 12/18/2022
I was a long time customer. Had purchased dozens of guns from them. Then they started sending me used guns, display, and factory seconds....all while leading me to believe they were brand new. On top of talking upto 9 weeks to ship. They of course refused to address or even acknowledge the issues, and even left me voicemails threatening to sue me for "defamation" after leaving a negative review. Definitely DO NOT recommend even visiting thier site.Bud's Gun Shop.com
Date: 12/19/2022
All of our inventory is factory new unless it is specifically marked as a used firearm. After reviewing the information provided we were unable to find any orders to review, however, as firearms are logged when manufactured, shipped, and sold we can verify any order to confirm the item is factory new and not pre-owned using that information. We are sorry to hear that you were unhappy with any of the items you received. It is quite normal to see signs of use on a factory new firearm as almost all manufacturers are test fired to confirm function and they are not cleaned before they are shipped out. Once we receive the firearms we do not open them to inspect them or clean them, so it is normal to see things such as carbon fouling or rotation marks on a brand new firearm. However, that being said we are always happy to help with a return if you are ever unsatisfied with the firearm. We always ask customers to thoroughly inspect an item at the dealer and if there is anything wrong, missing, or something you are unhappy with to leave it at the dealer and notify us so that we can assist. If you need any further assistance with any orders please feel free to contact us via our LiveChat program on our website, we are available Monday - Saturday from 9 AM - 8 PM EST.Review fromKerry H
Date: 12/15/2022
1 starKerry H
Date: 12/15/2022
I recently bought a IVER JOHNSON double barrel shotgun from Buds Gun Shop ON LINE. When I picked it up from the FFL- I noticed that the barrel - although it was in a clear plastic cover- had scratches in several places- not to mention the barrel looked like it was shot and never cleaned. And the Gun Stock was almost black- NOT like the sample I had seen where the walnut looked like the wood on the IVER JOHNSON website or Even their Owners manual.
I contacted Buds - and could not TALK to anyone- it was all in Chat. When I described the issue in the chat- I was merely forwarded a copy of the return policy (because I had to bring it home from the FFL- could not refuse it when it was shipped to them) I must say the service was quite bad- as I have been trying to TALK TO SOMEONE who may have the authority to help me out- JUST NOT SEND ME A POLICY on returns!! I do have pictures of everything I am describing and wish to just speak to someone at Buds who can help me with Customer service. prices from BUDs are pretty good- but unfortnately just like all the big BOX stores - on anything- prices are good - but customer service is terrible. When you cant even get a person to talk to - well - I will probably not buy from them again. This was the second gun and first transaction when great. This one - TerribleBud's Gun Shop.com
Date: 12/19/2022
We are very sorry to hear that you are not happy with the firearm that you received. All of our firearms are factory new unless specifically marked as used inventory. It is very normal to see signs of use on a factory new firearm as firearms are test fired for function by the manufacturer and are not cleaned prior to shipping. Once we receive the firearms we do not open them to inspect or clean them to ensure the firearms ship out exactly as we receive them from the manufacturer. Since are logged when shipped from the manufacturer it is possible to verify that the firearm is factory new by confirming the date of manufacture via the serial number. That being the case, we are always happy to assist with any order issues as long as the firearm has not been transferred. This is why we notify all our customers to thoroughly inspect all firearms at the FFL before accepting transfer and if there are any issues, damage, or anything missing to not take possession of the firearm and notify us. Once the transfer has been completed that makes the firearm used, even if unfired, which means that we are no longer able to process a return. If there are any questions about our returns please feel free to reach out to us. Our representatives are always happy to assist and can be reached via our LiveChat program on our website Monday - Saturday from 9 AM - 8 PM EST.Kerry H
Date: 12/19/2022
BUYER BEWARE: If there is any "doubt" in your mind if you like the gun- SEND IT BACK - dont transfer it- as BUDS will remind you of their policy. This is a used gun and Had I KNOWN - I would not have had it transferred. At this point- I have been told there is nothing they can do. AndReview fromSunn S
Date: 12/14/2022
1 starSunn S
Date: 12/14/2022
I recently purchased what I thought to be HOWA ammo boost conversion kit. Upon receipt of product it is not a Howa. It is made by another company and isn’t even the right part for my HOWA rifle.
There is no little to customer service. I emailed numerous times only to be told I ordered the wrong item. Which even my receipt and packing slip states HOWA AMMO BOOST. I asked if they had the correct parts no response, I ask how to go about getting a refund no response. No way to personally speak to a representative, after numerous emails sent, requesting a phone number to an agent. DO NOT SUPPORT THIS BUISNESS IT WILL NOT SUPPORT YOU. DO YOUR RESEARCH BEFORE DEALING WITH BUDS GUN SHOP.comBud's Gun Shop.com
Date: 12/14/2022
We apologize for any inconvenience. We have followed up with all email communication that we have received from the customer. However, rather than getting replies to the original help requests, the customer has submitted multiple new requests and we have not received the full information for what we needed to be able to confirm the possibility of the return of the item. After reviewing this order there appears to have been some confusion as the Conversion Kit that was purchased was manufactured by Howa, but was not for Howa rifles. That specific kit was made and listed for Remington 700 rifles. We have notified the customer of this and in one of our responses, we notified the customer that a return would be possible if the kit were in its original packaging and was not attempted to be installed. We also advised them of the fees that would be associated with the return but did not receive a response on if they wanted to proceed with the return. If the customer would like to reach us we can be reached Monday - Saturday from 9 AM - 8 PM EST through our LiveChat program available on our website and we will be happy to set up the return for the product, if eligible, and provide further information if needed.Review fromJordan K
Date: 12/14/2022
1 starJordan K
Date: 12/14/2022
I ordered a gun Friday night, when the business was closed… I learned there was a recall on the gun, and canceled the order Sunday , while they were still closed… on Monday they sent a email saying I owed $150.00 to cancel the order, even tho they did absolutely nothing to deserve $150 to cancel… this site relies heavily on a YouTuber to advertise for them, it’s a company that preys on people with bad credit… they lost a potential customer for life, over a 10% restocking fee, that never even left the shelf to begin with… stay away from this company and go to a reputable place instead…Bud's Gun Shop.com
Date: 12/15/2022
We apologize for any inconvenience. After reviewing this order it was placed in the early afternoon on Friday. The order started processing, and an email was sent out with that status update, a few hours after the order was submitted. In order to provide the best prices that we can we do list that there would be cancellation fees for orders that are canceled once they have started processing. These fees are to cover our costs that were incurred in processing the order as well as the time invested in doing so. Our warehouse does also work to process orders over the weekend by preparing items for shipment. We do also have Customer Service representatives that are available on Saturday from 9 AM - 8 PM EST through our LiveChat program.Review fromAnthony W.
Date: 12/13/2022
1 starAnthony W.
Date: 12/13/2022
I can not contact the company. I was supposed to have two 10 round magazines, but two 6 round magazines came instead.Bud's Gun Shop.com
Date: 12/14/2022
We are always happy to assist customers with their orders. We can be contacted either via email, phone, or our LiveChat service through our website for any assistance. Regarding this order, we were able to confirm that the firearm that was purchased should have come with 10 round magazines. Upon review, the brand of firearm does not have an option for 6 round magazines from the manufacturer or as after-market options. As this is a factory-new firearm it is not abnormal for magazine springs to be tight which can cause it to be difficult to fully load the magazine until they have loosened from use. However, if there was some sort of manufacturing defect we are happy to assist with a return if the firearm has not been transferred and is still with the FFL dealer. If the transfer has been completed and the magazines are defective in some way then the defect would fall under the manufacturer's warranty. If there are any questions please feel free to reach out to and we will be happy to provide further assistance.
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