We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

U.S. Government

Health Insurance Marketplace

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in U.S. Government.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacted by the health insurance market place several times I have asked them to remove my number from there list they have refused I told them if they don't I would seek legal matter they came right out and said call the cops I want it stopped

  • Initial Complaint

    Date:12/23/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant phone calls daily. I have request ny munber be removed but to no avail. One representative started using foul language when I advised this number is connected to my business. I know in the state of North Carolina you cannot solicit a business. I want the calls to stop.

  • Initial Complaint

    Date:12/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I acquired insurance through ****************************** last year when I became unemployed. When I became re-employed in October I contacted ********* ***** my carrier, and they transferred me to Marketplace where I explained again that I needed to cancel effective October 31, 2024. I was told the policy would cancel and I would receive confirmation in the mail.

    Mid November I received a policy invoice and repeated the process above. Once again I was informed cancellation would process and I'd receive confirmation by mail.

    End of November I received a late notice... rinse and repeat above, though this time I requested and was told I had been transferred to, a supervisor.

    December 6 I received ANOTHER premium invoice. I called Marketplace directly, spent 22 minutes spelling my name for the rep, in order to be transferred to a supervisor. I was told the exact same thing again and this time, the policy was cancelled. EXCEPT it was cancelled with a termination date of 12/06 instead of 10/31, so I am still receiving "overdue premium invoices" for coverage in November and beginning of December.

    The first person I spoke to today told me that the information I was given was incorrect and the rep "should have..." and that I "should have checked my policy" and that the people before "didn't know how to do it right". When I said their lack of training should not cost me almost $500, she offered to transfer me to a supervisor.

    THIS supervisor, that I spoke to today, not only informed me that I was STILL ENROLLED for 2025, also just repeatedly repeated that the policy cancelled on 12/06.

    I had Employer Provided Coverage as of 11/01. I cancelled this policy effective 10/31. The employees at Marketplace either do not know their jobs, how to do them, or simply don't care. At least 2 of every 3 representatives I speak to are either chewing in my ear, can't spell or are just plain rude. 3 out of every 3 have been inept, incompetent and truly just don't care.

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have recordings to prove such. The calls from the healthcare marketplace are so burdensome and overwhelming they are affecting my business phone. The calls come it at 6 am and well after 5 pm I receive calls until 9 pm often from the healthcare marketplace

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call me 10 to 20 times per day
    I have asked them each time to quit calling
    Sometimes they just call and hang up
    They use phone numbers that are cancelled
    They use name **** *** **** a lot
    Please stop calling me
    I have an insurance guy who takes care of all my insurance
    Please stop them from calling me
    Also some will not let you talk
    They are very rude
    Also a Company says they are with final expenses and they are the same way

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted this organization approx. 2 years ago
    Never ended up doing business with them
    They have been consistently calling me for over 18 months after repeatedly asking them to remove me from their do not call list
    They refuse and continue to call/contact me

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received 13 calls from market place insurance starting at 7:58 am, I have asked them every time to stop calling me because I do not know a ******** They are calling my place of employment. And all i get is either hung up on or threatened. One of the 13 callers was a man who i started to tell him to stop calling and all he was saying was you dont want to catch me. Not sure what that means. I need these calls to stop

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called mktplc because ***** because a rep that I spoke with identifying themselves as ***** rep advised that my coverage could not be continued as Mktplc was showing me in a different state exchange and I would be cancelled due to the state change. The first mktplc rep I spoke with a *** ********** was helpful in getting on with ***** identifying that ***** showed non paymet as the reason was cancelled, had cancelled me incorrectly siting a state change in the system that did not exist, and a state exchange for state based mktpl was not to take place til next year. Further the ***** rep we spoike with advised she did see the pymt i made in August.
    The Second mktplc rep I have complaint on, I believe falsely advised she was starting an escalation for Mktplc to put a case mgr to renstate my coverage with *****, making me believe this was a quick process but instead I am being told it can take a good amount of time and I have not had a case mgr once an escalation is started. I did not order the escalation but trusted the rep advising me she was doing this as a quick way to get my coverage started.

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 13, 2024, the IRS rejected my taxes, alleging that I was not providing the 1095 form for my coverage with the marketplace. The same day, I opened an investigation (case number ************ because I had no service with the health marketplace. They told me the case would take 45 days to resolve. Because of that, I had to ask for an extension to file my taxes. After 45 more days passed, I called, and they stated they sent a letter on March 29, 2024, stating that I did not have coverage with the marketplace in 2023.

    I have never received the letter, which I have requested three times already. Yesterday they opened "another case" (*********** because I am not getting the letter, and I have to wait up to 90 days for a resolution. This human error created many problems affecting applying for a scholarship for my child, adjustments in payments of my student loan, and counting with the refund during some financial hardship and medical emergencies we are experiencing. The marketplace is not showing any interest in resolving a problem they created by entering the wrong information in the system. "Their answer is always I have to wait."

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    try to keep my same doctors and tired off being lied to my Marketplace and inc company they keep set me up with they let you thank they are help but take your money and lie about your doctors

Health Insurance Marketplace is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.