Complaints
This profile includes complaints for GLA Collection Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 63 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ** **************. I do not have a contract with GLA COLLECTION CO INC, they did not provide me with the original contract as I requested.Customer Answer
Date: 06/20/2024
Attached is my proof of letter requesting proof of claims that I have previously sent it to the collection agency. Again, I am not liable for this debt with ** **************. I do not have a contract with GLA COLLECTION COMPANY, INC. They did not provide me with the original contract as I requested. My desired solution is correction to my credit report as I demand these accounts be removed from my credit report.
Business Response
Date: 06/25/2024
GLA considers this a duplicate dispute. This account has previously been marked as disputed through ******** We collect on behalf of our client. The information is correct and due.Customer Answer
Date: 06/26/2024
Complaint: ********
I am rejecting this response because: Once again, under the FDCPA, I am allowed to request validation from
third party collection agencies. As you know, failure to comply with the FDCPA will put
your company in a bad position with the FTC. Also I do not have a contract in place with the stated collection company. Due to these irregularities I am by law allowed to have these errors removed from credit report. If not removed in a timely manner I will pursue legal action against your company.
Sincerely,
******* *******Business Response
Date: 06/27/2024
Please find attached the validation information for both ** ********* GLA is a third party debt collector collecting on behalf of its client.Initial Complaint
Date:05/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a phone call today while at work It is regarding a bill I was told by this company that I owed It is for a physician I have never seen or heard of for $273.00 when I asked the gentleman on the phone, he explained that due to HIPPAA he couldn't give me any information on the debt
Well, if you don't know any information and can't give me any information -- I decline to give you any information
I DO NOT KNOW OF THIS BILL AND WOULD APPRECIATE TO SEE THE CONTRACT WITH EITHER BUSINESSBusiness Response
Date: 05/08/2024
GLA has reviewed the account in question. We have sent letters and spoken with **** ******* We have communicated all information regarding this account. The information is correct and the account is due.Initial Complaint
Date:05/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Name: ******* ******* ******** **** ****** **** ********** *** ***** **** ********** **** * ** **** ****
Date: 05/03/2024
Bureau Name: ******** ****** ******** *** *** ***** ******** *****
Recently, I did an investigation on my credit report and found several items on there to be inaccurate.
Under 15 U.S. Code 1681e (b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall fellow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates.
15 U.S, Code 1681e(5) Treatment of inaccurate or unverifiable information(A)in general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall—i) promptly delete that item of information from the file of the consumer. or modify that item of information, as appropriate, based on the results of the reinvestigation; and I) promptly notify the furnished of that the information has been modified or deleted from the file of the consumer.
Please remove the following items from my credit report, immediatetly:
Accounts:
1. GLA COLLECTION CO INC, Account #: ***************** This account is being reported inaccurately, please remove this from my credit report immediatelyBusiness Response
Date: 05/15/2024
GLA has reviewed the account in question. We have received information from ******* disputed that the individual is claiming identity theft. We require information. Please contact our office as soon as possible.Initial Complaint
Date:05/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GLA calls my phone everyday about a medical bill.
The bill was paid in full.
GLA wants sensitive information from me to show proof the debt was paid to the Doctors Office.
GLA is falsely collecting a debt that no longer exists and GLA is falsely reporting on my Credit Report for a debt that doesn't exist.
GLA is collecting information and wants to steal money for a debt GLA isn't owed and harassing me and illegally collecting personal information on my behalf without my permission.Business Response
Date: 05/06/2024
GLA has reviewed the account and spoken with its client. The account is correct and owed. Please find attached the information. Please contact our office to discuss. This appears to be balance after insurance.Initial Complaint
Date:04/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with GLA Collection co, I do not have a contract with **** ** *** *** ** ********** they did not provide me with the original contract as I requested.Business Response
Date: 04/15/2024
GLA has reviewed the account in question. Please find the account information attached. The information is correct and the account is due. Please contact our office to discuss.Initial Complaint
Date:03/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the contract with GLA Collection Company Inc. The company has not provided me with the original contract as requested via certified mail and via email. GLA Collection Company does not have my authorized signature for this debt.Customer Answer
Date: 03/19/2024
The attached proof was sent to GLA Collections on July 25, 2023 via certified mail. The company was also emailed the same letter. GLA has refused to provide an original contract with my signature or any proof the debt is actually mine. This is a violation of the Fair Credit Reporting Act, Fair Debt Collection Practices Act, and much more. Submit the original contract to the BBB in your following response, or delete it from my credit reports. Legal Actions will follow if not resolved promptly.
*** ****
Business Response
Date: 03/27/2024
GLA has reviewed the account in question. It is past validation. The account is being collected on behalf of our client. Please contact our office to discuss.Initial Complaint
Date:03/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’m not liable for this debt. I do not hv a contract with ***** ***** ******** *****-NA.Business Response
Date: 03/13/2024
GLA has reviewed this account. This account has already been marked as disputed. Please contact our office to discuss.Customer Answer
Date: 03/13/2024
Complaint: ********
I am rejecting this response because:
The debt is still showing on my credit report. I wasn’t provided a signed contract by GLA collection therefore I’m not responsible for the debt.
Sincerely,
****** *******Business Response
Date: 04/04/2024
This account has already been marked as disputed. The account information is correct and due.Initial Complaint
Date:03/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a veteran and went to the VA for care and someones at the doctors office did not get the authorization from the Veterans Administration into the system, and so I am being wrongly charged a bill that was completely covered by my Veterans Insurance. ********* **** ** *** ******** ************** is responsible for all cost associated with these services.Business Response
Date: 03/07/2024
*** *******
Thank
you for your concern regarding your account (********) which has been placed
with GLA Collection Company. We have attempted to contact the provider who
forwarded this account to our office in 2018 to confirm if authorization had
been provided at the time of service and it has come to our attention that this
provider has now been taken over by a different provider group making your
claim unverifiable at this time. With this in mind GLA Collections Company will
submit for the expedited removal of this account from your credit. Please feel
free to contact our office @ *** *** **** and speak with a representative who
should be able to assist you if you have any other questions regarding this
matter. I hope this helps to give you insight into the situation currently
concerning you and provides you an avenue to resolve said issue.Initial Complaint
Date:03/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *** ** **** *** ** ******. I do not have a contract with GLA COLLECTIONS. They did not provide me with the original contract as I requested.Business Response
Date: 03/05/2024
GLA can not identify the account in question. Please contact our office to discuss.Customer Answer
Date: 03/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Please remove from my credit report as previously stated.
Sincerely,
**** *******If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:03/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt for ***** **** *** **** ***, I do not have a contract with GLA COLLECTIONS, they did not provide me with the original contract as I requestedBusiness Response
Date: 03/04/2024
GLA has reviewed this account. The information provided on the account is correct. The balance is due. Please see attached and contact our office to discuss. We collect on behalf of our client.
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