We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

GLA Collection Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for GLA Collection Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GLA Collection Company, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 63 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with GLA COLLECTIONS. I do not have a contract with GLA COLLECTIONS. They did not provide me with the original contract as I requested.

      Business Response

      Date: 02/26/2024

      GLA can not identify the account in question.

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is concerning a disputed medical bill that was not billed correctly by the hospital/doctor. Instead of correcting the issue, they would not listen to my complaint and turned it over to GLA. I have payed a small amount on this every month, first to the doctor/hospital, and I have been paying GLA every month as well, but they put a mark on my credit report anyway. I also have cancelled checks that prove this. This was disputed before GLA got a hold of it. I want the mark removed from my credit report.

      Business Response

      Date: 02/19/2024

      GLA has reviewed the account in question.  The account is in default and is being reported per our client's request.  Once the balance is paid in full, the trade line will be removed.  The balance is correct and due.

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On my credit report it states I have two accounts from GLA collections one for 643 and other 543. When going to Gla website entering my information there is only one item on there for 170.02. How can you put two collections for a wrong amount.

      Business Response

      Date: 02/12/2024

      GLA has reviewed the account(s) in question.  Please contact our office to obtain a complete list of the accounts.  ************.  Some of the accounts do not have enough identifying information to access via our website with out exact account number and pin number. Thank you.

    • Initial Complaint

      Date:02/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not owe GLA Collections for any accounts, yet they harass you any time they decide to buy secondhand debt or create it for names and numbers they’ve also purchased.

      Business Response

      Date: 02/05/2024

      Please find the attached information for this account, we collect on behalf of our client.  The information is correct and the account is due.  Please contact our office to discuss.

      This appears to be a balance after insurance for the physician's services.

       

    • Initial Complaint

      Date:01/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ** **** ********* ********, I do not have a contract with GLA Collection Company, Inc. they did not provide me with the original contract as I requested

      Business Response

      Date: 02/05/2024

      GLA can not identify the account in question.  Please contact our office to discuss.

    • Initial Complaint

      Date:01/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications, I do not have a contract with Elizabethtown emergency physician they did not provide me with the original contract as i requested.

      Business Response

      Date: 01/25/2024

      GLA can not idetify the account in question,  please contact our office to discuss.

    • Initial Complaint

      Date:01/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with charter communications, I do not have a contract with South Emer Med Spec New, they did not provide me with the original contract as I requested

      Business Response

      Date: 01/12/2024

      GLA has reviewed the account(s) in question.  The information is correct and due.

    • Initial Complaint

      Date:12/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ** ********* ****.
      I do not have a contract with GLA COLLECTIONS.
      They did not provide me with the original contract as I requested. *

      Business Response

      Date: 12/11/2023

      GLA has reviewed the account.  We collect on behalf of our client.  The account information is correct and due.  Please contact our office to discuss.

    • Initial Complaint

      Date:12/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not responsible for this account and I don't have contract with this company, this company failed to confirm verification for this account and this account should not be on my credit report

      Business Response

      Date: 12/04/2023

      GLA collects on behalf of its clients.  We have had no request for validation.  We can only assume that the initial letter(s) with required information were received, as the address we have on file matches the address for this complaint.  please contact our office to discuss.

      Business Response

      Date: 12/04/2023

      You do have a contract with our client.  We are acting on their behelf.  Please contact our office to discuss.

      Customer Answer

      Date: 12/06/2023



      Complaint: ********



      I am rejecting this response because: I would like this company to provide me information who is their client so I can contact them direct,  please include:

      Company name: 

      Address: 

      Phone number:

      email: 

      I will like to get in touch with your client direct so i can understand what type of contract we have. 



      Sincerely,



      ****** *********

    • Initial Complaint

      Date:11/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with GLA Collections Inc, I do not have a contract with GLA Collections Inc, they did not provide me with the original contract as I requested

      Business Response

      Date: 11/02/2023

      GLA has reviewed the account.  The account is being closed and returned to the original creditor.  Please allow time for the trade line removal as we do not have control as to when it will be processed.

    GLA Collection Company, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.