Business Profile
Extended Warranty Contract Service Companies
OnPoint Warranty Solutions LLC
Reviews
Customer Review Ratings
Average of 65 Customer Reviews
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Review fromWendy G
Date: 12/30/2024
1 starWendy G
Date: 12/30/2024
THESE PEOPLE SUCK!!!! My daybed that I purchased from ************** is damaged. The slats broke causing the mattress to sink on one side. I purchased the ***** Goof Proof Protection c/o Guardian Protection. This was my second time purchasing a bed from ***** and the protection from Guardian. My first bed had the same damage and it was fixed by Guardian. This time I am experiencing the same damage and Guardian refuses to fix the issue. I sent in all the documentation requested and still no resolution. A representative from Guardian argued with me regarding where my claim falls within the paperwork. She basically told me I broke the slats on my bed on purpose. REALLY!!! I will not play word games with a representative of a company when I see clearly within the paperwork that my claim falls under 2(b) - WOOD AND HARD SURFACE FURNITURE - (B) ACCIDENTAL BREAKAGE OF WOOD FRAME OR STRUCTURE OR OTHER HARD SURFACE FROM SPECIFIC INCIDENT. Because I filed my claim with the words "everyday wear and tear" I was denied. I will never purchase another protection plan from Guardian EVER again. They are full of it and do not look at the pictures/paperwork that they request. THE WORSE!!
OnPoint Warranty Solutions LLC
Date: 01/10/2025
We would like to thank you for taking the time to voice your experience with
Guardian Protection Products. We are saddened to hear of the frustrations you
have encountered during the claims process, as we always strive for a quick and
stress-free experience. Please monitor your previously selected preferred
communication method for upcoming contact from a Guardian representative.Review fromOLAWUMI O.
Date: 12/19/2024
1 starOLAWUMI O.
Date: 12/19/2024
I bought a Frigidaire dehumidifier with 3-year warranty from the above company in 2021. I bought extended warranty on the same product for 5years effective from October 8, 2024. The device stopped working sometime in October 2024.
I have been calling and speaking with various staff of this company since then. It's as if they have been trained to deceive their customers, giving unfounded promises like the device will be replaced within 7 to 11 business days. The company has neither replaced nor sent any technician to repair the device. They are only offering warranty on various products to rob people of their hard-earned money. This company has to be exposed on this terrible act.
OlaOnPoint Warranty Solutions LLC
Date: 12/27/2024
Thank you for sharing your experience with us, and we’re genuinely sorry to hear that you’ve been dissatisfied with the service. We understand how frustrating it can be when a product stops working, especially when you have a warranty in place.
As the underwriter of the warranty plan, we are committed to ensuring that our customers receive the assistance they need. However, we do not manage the claims process directly, as this is handled by the plan administrator, Electrolux. While we don’t have specific details on the status of your claim, we encourage you to reach out to Electrolux directly for updates on your request.
We truly appreciate your feedback and are disappointed to hear about the delays and communication issues you’ve experienced. Our goal is always to provide excellent service and support to our customers, and we’ll be sure to pass along your concerns to Electrolux for further review.
If there's anything else we can do to help facilitate this process, please don’t hesitate to contact us.Review fromJOE G
Date: 12/18/2024
1 starJOE G
Date: 12/18/2024
They do not stand by their warranties. I have damage to a piece of furniture. They asked for documents that they made me jump through hoops for , which I did. Only to have them decline my claim. Joe G.
Save your money! Do not purchase!OnPoint Warranty Solutions LLC
Date: 12/23/2024
Thank you for taking the time to share your experience with Guardian Protection Products. We regret that the damages you encountered were deemed ineligible for coverage under the terms of the Protection Plan you purchased. However, we remain committed to assisting you with any future damage claims that align with the coverage requirements of your plan.
We look forward to continuing to support you in protecting your furniture moving forward.Review fromShonda R
Date: 12/05/2024
1 starShonda R
Date: 12/05/2024
They are money hungry and they rip people off I gave a nice Christmas gift to the company for me not to find out the problem I was having and still have the problem. Would t recommend them at all. Save your money and find your owe contractor to do the work. The company is a rip offOnPoint Warranty Solutions LLC
Date: 12/06/2024
We would like to
thank you for taking the time to voice your experience with our company. We are saddened to hear that the damages you have experienced were ultimately found to be ineligible for coverage but genuinely appreciate your feedback.Review fromGloria C
Date: 11/27/2024
5 starsGloria C
Date: 11/27/2024
Arleen (hoping I am spelling her name correctly) was very patient and helpful..
Provided me with excellent customer service and care!
She offered a list of repair options since my range is no longer under warranty.
Plus she is texting me the part # that I will need to get replaced ..if, when they performed a new pressure test after exchanging the propane tank, was at a higher psi than the 1/2 psi shown in the user manual and now may possibly need a new Pressure Regulator in order to pass the pressure retest on Dec 6th and AFTER they turn off the supply line as to not damage the NEW pressure regulator… which I believe is the problem they caused by applying too much pressure on the outside of my house without first turning off the supply line valve. Still trying to get the Gas company to respond to my question about the amount of pressure was used during the 1st test.OnPoint Warranty Solutions LLC
Date: 12/02/2024
Thank you for your detailed feedback regarding your recent experience. We're glad to hear that our agent provided you with the patient and helpful service that you deserve. If you have any further questions or need additional assistance, please don't hesitate to reach out.Review fromRick N
Date: 11/15/2024
1 starRick N
Date: 11/15/2024
They won’t follow through with issue with furnace. They have worked on it before. Now they won’t work on it because “previous” problem. I’ve spent lots of money to this company and because of this company. They haven’t done that much of anything.Now it’s talked to them again.Would not listen after cut off and call back. Told have to maybe get call back Monday.This company sucks.Can’t make payments because my major credit card company won’t work with them because of constant problems. Debit card declined also. ???????OnPoint Warranty Solutions LLC
Date: 11/18/2024
Thank you for sharing
your feedback regarding your recent experience. We understand your frustration
concerning the denial of your claim. While we aim to offer comprehensive
coverage to our customers, there are specific exclusions outlined in the warranty
terms that can affect claim eligibility. We regret any confusion or
inconvenience that may have arisen from this situation. Should you have any
further questions or require clarification, please do not hesitate to reach
out.Review fromPat H
Date: 11/14/2024
1 starPat H
Date: 11/14/2024
I talked to Andrew T******, a sales person, for On Point Warranty. He told me that if anything in my house broke or quit working, it would be replaced. Well, unfortunately, my air conditioning and heating unit quit working. It had a build up of ice on both unit in the house and outside. We called a business to come and look at it and they said that it needed to be replaced. It was an old unit from 1977 and couldn't be repaired. I assumed that the whole unit would be covered as Andrew said that it would be replaced. The total cost was over $12,000.00. They only gave me $2,023.98. It looks like they lied about replacing what was broken.OnPoint Warranty Solutions LLC
Date: 11/18/2024
Thank you for sharing your feedback. We understand your disappointment regarding the reimbursement you received for your air conditioning and heating unit. We want to clarify that the reimbursement issued was in accordance with the terms of your repair contract. While we strive to provide comprehensive coverage, certain limits and conditions apply as outlined in the contract agreement. If you have any further questions or need assistance, please feel free to reach out. We appreciate your understanding.Review fromMarilyn A
Date: 10/07/2024
1 starMarilyn A
Date: 10/07/2024
Needed to talk to anyone on how to cancel or close the dishwasher. Unable to access documents in email, do not have a google account.OnPoint Warranty Solutions LLC
Date: 10/09/2024
Thank you for your feedback. We apologize for the difficulty you've encountered in accessing your documents and for any inconvenience this has caused. To assist you with closing your dishwasher or canceling your warranty, we will have a representative reach out to you. We are here to help and will ensure you receive the support you need.Review fromKiesha C
Date: 09/10/2024
1 starKiesha C
Date: 09/10/2024
I have purchased this protection for my furniture two times at the **** ***** furniture store and both claims have not been fulfilled. This second claim prompted me to file a formal complaint against this company. Each time they say we ordered the part and the part never comes.OnPoint Warranty Solutions LLC
Date: 09/16/2024
We would like to thank you for taking the time to voice your experience
with Guardian Protection Products. We are saddened to hear that the amount of
time required to resolve your claim is longer than you expected or desired. Please be assured that we are making every
effort to expedite your resolution.Review fromJames J
Date: 09/05/2024
1 starJames J
Date: 09/05/2024
What is wrong with your company? I bought goof proof insurance through ***** furniture. It's clear your only goal is to deny and duck a claim. I filed a claim via phone. they NEVER asked me what happened, just reply to the email with pictures. I did. They denied the claim saying it couldn't be linked to an accident. I called back, explained it WAS due to an accident. They said refile with that info. I did. Now you've denied it because it's a repeat claim. Your scam artists.OnPoint Warranty Solutions LLC
Date: 09/11/2024
We would like to
thank you for taking the time to voice your experience with Guardian Protection
Products. We are saddened to hear that the damages you have experienced were
found to be ineligible for coverage based upon the Protection Plan that you
purchased but look forward to working with you to resolve any future damages
your furniture may experience that do meet the requirements of your plan.
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