Reviews

Review Details

• Review fromEd C

  Date: 08/29/2024

  1 star

  Ed C

  Date: 08/29/2024

  It should be against the law for this company to not stand by their contract agreement.. They are absolutely horrible!!!!
  DONT WASTE YOUR MONEY WITH THEM.
  

  OnPoint Warranty Solutions LLC

  Date: 09/13/2024

  We thank you for taking the time to voice your experience with Guardian Protection Products. We are saddened to hear that the damages you have experienced were found to be ineligible for coverage based on the Protection Plan that you purchased. Still, we look forward to working with you to resolve any future damages your furniture may experience that meet the requirements of your plan.

• Review fromAida A

  Date: 08/10/2024

  1 star
  I have no air condition in this hot weather and when I call they want to validate my contract it’s been more than 23 hours even though they have my contract number and my address was verified
  I am 71 years old woman and with this heat wave it’s impossible to be ok without the A/C

• Review fromJulia C

  Date: 07/24/2024

  1 star
  I submitted a repair request for my dishwasher in May. They sent a Sears repairman to diagnose the problem. He didn't even open the dishwasher and took a guess of what the problem was. He said it was a heating coil. I advised OnPoint of his actions and their customer service representatives' reactions was of little to no concern. They told me we had to wait 2 weeks on a part and then another week for the Sears repairman to come to put the part on. After multiple calls to OnPoint to advise them that there was a bigger problem with the dishwasher they told me there was nothing they could do to help, and we had to wait until the repairman came back. This caused more delay. We had tried to get OnPoint to get the guy back out sooner or someone else that would be better at their job. Then when the Sears repairman opened up the dishwasher to attempt to repair noticed that the main electrical harness was melted, and the control box was fried. The Sears repairman called OnPoint telling them there was a bigger problem. (Like we tried calling them back about) OnPoint spoke with him on the phone in private and decided that it would cost them more money to repair the dishwasher then to replace it. The Sears repairman after telling us that we were getting a new dishwasher walked out of our house with the heating coil. It was weeks later that we got a response back from OnPoint about a replacement. We entrusted that they would replace the dishwasher with one of similar quality and the same amenities. OnPoint did not send anyone out to measure the area for the dishwasher and their words "to save our company money" The product they ordered was not even close to the dishwasher that we had and did not have the same amenities. The only similarity was that it had 3 racks. The dishwasher we had had a deep rack and higher quality. Paula B the supervisor who refused to call back making this process last 3 months instead of 3 weeks. This company took advantage of my elderly mother as well.

• Review fromStefanie C

  Date: 07/13/2024

  1 star
  I started my request for furniture repair two months ago if that tells you anything about their customer service. I purchased a plan for $150 at Ashley ********* on an outdoor patio set with cushions. My table and cushion were damaged during a storm we had. First, they couldn't locate my plan because when I bought the plan they were still using paper. TIme passed. I went back to the furniture store and he emailed the President. Turns out, he cared, and I got two calls back to back days requesting photos or help with a claim. Great, so I email them photos and the receipt and it's been over three weeks now. Their automatic statement in their email says we will get back to you within 5 business days. So I forwarded their own email again, and same statement. So yeah, we'll see where this goes. Still waiting. At this point, I am hoping to get a refund from ****** ********* so do the repairs myself which will surely be less than my inital cost before my 5 year plan expires this Fall.

• Review fromFrancisco G

  Date: 07/11/2024

  1 star
  I submitted a request to repair some damage from a couch I purchased less than a year ago! Zippers came apart and controllers fell out. I submitted everything and was denied because of this company not seeing my request or replying to email so now they are saying its too late. Purchased through bobs furniture. The protection they offer is laughable. Never ever will purchase their coverage again. Stay away from this companys warranty

• Review fromKaren S

  Date: 07/08/2024

  5 stars
  The service people were very polite and helpful. They were very easy to talk to.

• Review fromTiffany M

  Date: 06/25/2024

  1 star
  ************* Deny claims for warranted accidents, then if they do accept your claim they will give you half of what it is worth!! Dont waste your money or time!!

• Review fromMolly B

  Date: 06/22/2024

  1 star

  Molly B

  Date: 06/22/2024

  Terrible insurance plan. It's a fraud insurance. I bought a couch purchased the insurance plan and was told what was covered. My couch has a rip at the seems and a stain showed several pictures and proof I bought the insurance. They kept emailing me saying they need more proof I kept sending it. Than I get a email that it's not covered. With what is covered and what is not which I fell into the Category of it being covered. They said I need to reach out the Is manufacture for them to cover it. Why should I reach out to the manufacturer when I purchased the insurance. FRAUD INSURANCE
  

  OnPoint Warranty Solutions LLC

  Date: 06/24/2024

  Hi Molly,

  
  

  Our sincere apologies for your experience. If willing, please send us a private response with your contact information so we can personally look into this and reach out directly to discuss a positive resolution. We would love to help, but since this review has no detailed information, we have no way of reaching you. Thank you for bringing this to our attention, and for your business.

  
  

  Respectfully, Guardian.

• Review fromMarilyn L

  Date: 05/25/2024

  4 stars
  Took a phone calls to get in touch with a representative. All were busy.

• Review fromMindy D

  Date: 04/16/2024

  1 star
  I contacted Frigidaire when my microwave broke and was told to purchase an extended warranty and it would be replaced. Once I did that and called they said it wasn't covered. This company is a scam. They told me the employeee that told me that was fired. They said "he" was fired but it was a female I spoke with.