Complaints

This profile includes complaints for Humana, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Humana, Inc.

  500 West Main Street Louisville, KY 40202-2946

  
• 

  Humana, Inc.

  P O Box 1438 Louisville, KY 40201-1438

  
• 

  Humana, Inc.

  Tax Dept. PO Box 740026 Louisville, KY 40201-7426

  
• 

  Humana, Inc.

  5555 Glenwood Hills Pkwy SE STE 150 Grand Rapids, MI 49512

• 

  Humana Insurance Company

  PO Box 105838 Atlanta, GA 30348

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** **** Order Pharmacy will not send my med or billings and other CONFIDENTIAL INFO to my PO BOX. Instead it is sent to my residential address which gets lost or stolen.
  
  I do not wish confidential info sent anywhere EXCEPT TO MY PO BOX.
  
  I WANT ALL MEDICINE SENT TO PO BOX - EXCEPT FOR ONE MED I HAVE TO SIGN FOR- DELIVERED BY *** OR ***** TO MY DOOR.
  
  Check out this latest shipment
  **********************************
  
  I AM NOW OUT IF THIS MEDICINE

  Customer Answer

  Date: 01/10/2025

  Customer has an updated mailing address, wanted the company to know since the complaint is over prescriptions being mailed to the customer. 

  The updated address is -  

  **** ***** *** 
  ******** ******** ** *****
  

  
  

  

  Business Response

  Date: 01/17/2025

  Please see attached response. 

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father died April 28th, 2024. On May 3rd, 2024. my fathers premium ($95.20) was auto withdrawn from his checking account, after he died. Humana was notified of his death on May 7th, 2024. On May 30th, 2024, a letter was sent to Humana, by my husband, who is the executor of the estate, requesting Humana to send a check in the amount of $95.20, to my fathers estate (name and address were provided). The check was sent on June 11th, 2024. Since we did not have my father's "estate banking account" open yet, we were not able to cash the check immediately. Strangely, on July 8th, 2024, Humana sent another check, in the amount of $95.20, in the name of one of his daughters and not in the name of my father or his estate. We immediately voided that check, since it would have been fraud to cash a check that was not made out to the correct person. We let Humana know about their error and sent them a copy of the voided check. On August 12th, after we were able to get my fathers estate banking account opened at a local bank, we tried to cash the first check Humana sent which was made out correctly to my father's estate. On August 14th, we received a note from the local bank stating "Deposited item returned-refer to maker". No deposit was made. (We had no problem depositing other checks from several other companies into my father's estate account. Only the one check from Humana.) As executor of the estate, my husband has sent several letters to Humana requesting the money they took out of my fathers bank account, AFTER he died, be returned to my father's account. Humana continues to deny the request. We do not believe anyone actually reads the letters we have sent. It's just routine denial. We did absolutely nothing wrong and just want the $95.20 that Humana took out of my fathers bank account AFTER he died, returned to his estate.

  

  Business Response

  Date: 01/02/2025

  Hello. The final response for the above mentioned case is complete and attached for your review. You can give me a call should you have any questions.
  
  Thank you,
  
  

  Customer Answer

  Date: 01/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:12/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called and called and been transferred and disconnected and received no call back and no resolution and i am tired of calling. it is past the time to switch insurance companies but i am sick of them! I am offered ***** and can't get access or my rewards and the end of the year is coming so i will lose all i have earned. I am tired of sitting on hold. Hire people who know what they are doing. you make enough money to do that!!! you are already taking my food allowance next year!!!

  

  Business Response

  Date: 01/06/2025

  Hello. The final response for the above mentioned case is complete and attached for your review. You can give me a call should you have any questions.
  
  Thank you,
  
  

  Customer Answer

  Date: 01/08/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  my complaint has nothing to do with a grievance about my medical or drug benefits. It has to do with ***** which is a reward program AND the lack of support and customer care when I have called numerous times. There is an internet error message for myself and my sister suffering with cancer! There is no tech support. AND at no time was I directed by anyone I spoke with to file a “grievance!” This is just another way to side step the issue which is an example of what I have dealt with. No one takes responsibility for supporting their customers with THEIR errors. Just another typical problem with insurance companies!! 
  
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 01/09/2025

  Hello. The final response for the above mentioned case is complete and attached for your review. You can give me a call should you have any questions.
  
  Thank you,
  
  

  Customer Answer

  Date: 01/10/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Please let me repeat myself! I have called the number on the back of my card numerous times. I have been transferred from department to department and spoken to several people who do not know what to do! I sat on the phone once for over an hour! I’m not sure how many calls it takes or how many people I have to speak with in order to get assistance. Even your letter is not assistive! It only refers me to do what I have already done. I stand by my complaint of your inadequacy, incompetence, and uncaring attitude and lack of understanding. At no point have you even reached out to me but only referred me to the same phone number I have repeatedly called and asked for help. Why don’t you pick up the phone and call my number? You are a paid employee. I am an elderly woman with a disabled Marine husband to care for! Shame on you to tell me to call the phone number on my card as if I’m an idiot who needs those directions! 
  
  
  
  
  ******* *******

  Customer Answer

  Date: 01/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Please let me repeat myself! I have called the number on the back of my card numerous times. I have been transferred from department to department and spoken to several people who do not know what to do! I sat on the phone once for over an hour! I’m not sure how many calls it takes or how many people I have to speak with in order to get assistance. Even your letter is not assistive! It only refers me to do what I have already done. I stand by my complaint of your inadequacy, incompetence, and uncaring attitude and lack of understanding. At no point have you even reached out to me but only referred me to the same phone number I have repeatedly called and asked for help. Why don’t you pick up the phone and call my number? You are a paid employee. I am an elderly woman with a disabled Marine husband to care for! Shame on you to tell me to call the phone number on my card as if I’m an idiot who needs those directions! 
  
  
  ******* *******
  
  
  

  

  Business Response

  Date: 01/15/2025

  Hello. The final response for the above mentioned case is complete and attached for your review. You can give me a call should you have any questions.
  
  Thank you,
  
  

• Initial Complaint

  Date:12/18/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing this complaint under Humana BBB profile because ********** is a subsidiary of Humana. ********** did not respond to my BBB complaint.
  Please remove my address from all ********** and Humana paper mail advertisement mailing lists. I do not want to receive these "presorted standard" advertisement letters in the mail. These letters addressed to someone named ****** ******* who doesn't live here. I have attached pictures of the letters I received.

  Customer Answer

  Date: 12/19/2024

  Hello.
  I received a request from BBB to complete an authorization form meant for customers of Humana insurance. I'm not a customer of Humana and I never had any relationship with them. I don't have any member ID to fill out.
  They are sending me advertisement mail for someone else. I want to unsubscribe from these letters.
  

  
  

  

  Business Response

  Date: 12/27/2024

  Please see attached response

  Customer Answer

  Date: 12/27/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Humana Approved a dental service and a corresponding payment to the client for $1732.00.
  The payment was sent to the dentist providing the service who refuse as they already had received full payment from me.
  Since then I keep asking for the payment and in spite of filing an appeal and Humana recognizing they made a mistake they simply refuse to send me a check I am due as per their own regulations.
  After recognizing I am due the $1,732.00 they voided my appeal and simply kept the money I and due.

  

  Business Response

  Date: 12/26/2024

  Hello. The final response for the above mentioned case is complete and attached for your review. You can give me a call should you have any questions.
  
  Thank you,
  
  

  Customer Answer

  Date: 12/26/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I cannot understand your response . Humana Grievance Department wrote me a letter in response to my grievance. On the letter Humana concluded that it had made a mistake and that they would repair the mistake and issue a new claim to correct it.
  The letter is dated from 11/08/24. Today is Dec 24. No new claim has been issued and upon checking the website to get an update on the status of the grievance a note on the
  grievance states that the grievance has been voided. No other explanation whatsoever .
  Based on that, there is no other conclusion to be made other than that Humana is refusing to pay for a benefit it has already approved.
  I and my husband have called Humana several times and the issue is simply ignored.
  It looks that the next step since you reuse to issue the check for the $1,733 .00 I have to request a mediation to resolve the issue.
  

   

  Sincerely,

  
  
  
  ***** ********

  

  Business Response

  Date: 12/30/2024

  Hello. The final response for the above mentioned case is complete and attached for your review. You can give me a call should you have any questions.
  
  Thank you,
  
  

  Customer Answer

  Date: 12/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Humana continues with the same tactics asking me to contact them via pone. When I do so they simply state they do not know of the problem. All they need is to issue the payment.
  

   

  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an auto accident where I exhausted my PIP coverage and had to use my health care, HUMANA/********. After surgery, I need physical therapy. I did contact Humana prior to see what I would be responsible for. Per my Humana Chat: My co-pays are $10.00 per visit, now that I'm done physical therapy, Humana ******** billed me $35.00 per physical therapy session. I am disabled and on a very fixed income. ******** filed a complaint against Humana, since I have it in writing of $10.00 per session and I also called Humana with the same response of $10.00 per session. Humana billed me at $35.00 per visit which is FRAUD which I will file a complaint with Health Insurance Fraud. Humana is being dropped by hospital now Ex. ********* will no longer except them because of this unethical behavior of non-payment or Extreme long payment methods. ******** is also filing a COMPLAINT against Humana for this Fraud. I am trying not to file with the ******** ******* ****** but will if I have to. I, the consumer Called and also have a chat stating the exact same thing, $10.00 per visit not $35.00 as now their claiming.

  

  Business Response

  Date: 12/20/2024

  Please see attached response

  Customer Answer

  Date: 12/23/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Humana told me, the consumer to file an appeal which I will. Prior to any physical therapy I inquired the cost, verbally and written. Both stated it was $10.00 per session. Will Humana stop the harassment and stop playing childness game? 
  
  
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 12/30/2024

  Please see attached response.

  Customer Answer

  Date: 01/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:1) I did call Humana prior concerning co-pay that I was responsible for. I am disabled so I'm on very limited income which Humana is aware of my health status. When I called prior to starting physical therapy I was told $10.00 for each session. I also did an online chat which I uploaded a copy of this chat and again I was told $10.00 per session. which of course is what I expected to pay. Humana book also state $10.00 per visit which to any consumer who needs this service after surgery as I did, made 3 attempts and 3 conformations all the same outcomes would be upset also, seems like a breach of contract by Humana. I did try to call and had to leave a voice message prior to the holidays but again, never received a return phone call to date. As requested, an appeal which the doctor's office or I will fill out. This is upsetting a paying consumer has to do this but if that doesn't work as I hope it does, I will contact additional sources.

  
  
  Sincerely,
  
  
  
  ****** *******

  Customer Answer

  Date: 01/08/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 1) I did call Humana prior concerning co-pay that I was responsible for. I am disabled so I'm on very limited income which Humana is aware of my health status. When I called prior to starting physical therapy I was told $10.00 for each session. I also did an online chat which I uploaded a copy of this chat and again I was told $10.00 per session. which of course is what I expected to pay. Humana book also state $10.00 per visit which to any consumer who needs this service after surgery as I did, made 3 attempts and 3 conformations all the same outcomes would be upset also, seems like a breach of contract by Humana. I did try to call and had to leave a voice message prior to the holidays but again, never received a return phone call to date. As requested, an appeal which the doctor's office or I will fill out. This is upsetting a paying consumer has to do this but if that doesn't work as I hope it does, I will contact additional sources.
  
  
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 01/10/2025

  Please see attached response

  Customer Answer

  Date: 01/13/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my insurance premium to Humana and had an effectiveness date of December 2nd, 2024. When I tried to use my plan benefits on this date, because there is no waiting period on the plan, the system could not find me. So, I called Humana, which was a 2-hour wait, so then I called ******, which is the benefits administrator who did nothing and said to call Humana, so I called them. They said they couldn't find me in the system and transferred me to the Dental department which said that they don't handle vision insurance, then I got transferred to the vision department, then I got transferred to ******, and then I got hung up on by the automated system. This has been very frustrating and now I can't get my eye exam completed because Humana won't provide my benefits.

  Customer Answer

  Date: 12/02/2024

  I have attached the requested Appointment of Authorized Representative Form

  

  Business Response

  Date: 01/08/2025

  See attached response.

  Customer Answer

  Date: 01/08/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have made multiple attempts to contact Humana regarding their letter, and they have yet to respond.
  
  
  
  Sincerely,
  
  
  
  ***** ****

  

  Business Response

  Date: 01/15/2025

  See attached response from the business.

  Customer Answer

  Date: 01/15/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  I also request that this updated letter be sent to the CDI to help in the speedy closing of their investigation.

  Thank you.

  
  
  
  Sincerely,
  
  
  
  ***** ****
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024 I ordered a drug, Farxiga, from ********** ********. I normally pay $190.00 for this drug but was charged $420.39 I paid the increase and payment was accepted on 10/17/2024. I then called to find out why the amount had increased. After an hour on the phone I was informed that I was in the medigap and that was the reason for the increase. I then asked if there was something ********** could do to bring the cost down. The agent said that he would check. After more hours on the phone he said he would put in for a tier lower and that should bring the price down a bit. On 10/29/2024 I was informed that a tier decrease could not be done during medigap and that the drug price had increased to$468.01 an increase of $47.62. Obviously, the first agent did not know this. I have since talked to 3 more agents and have been told that because this was not my idea that I would not be responsible for the increase since I had already paid and payment was accepted at $420.39. On 11/30/2024 I received a bill for $47.62 with the threat of late payment if the balance was not paid. So on 12/01/2024 I paid the balance. But I believe I have been defrauded and would like a refund.

  

  Business Response

  Date: 12/23/2024

  Please see attached. Response has been forwarded directly to the member. 

  

  Business Response

  Date: 12/26/2024

  Please see attached response

• Initial Complaint

  Date:11/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 14,2024 i ordered two refill prescriptions, Hydrochlothiazide and Tamsulosin and one new prescription, Breo Ellipta. I got a thank you and order details. one detail was New Rx: request #*************** Estimated cost: $153.68. I knew I would have to pay for the Breo Ellipta so I provided my card information. I received the two refills within a few days but no Breo. I saw on October 22, 2024 a hold on the Breo order from ********** ******** because payment was required. Towards the later part on the same day the Breo released and was being sent out. ********** used my card information to pay $265.39 for the Breo not the $153.68 quoted and my credit card information was used by them days later from when I called it in.

  

  Business Response

  Date: 12/20/2024

  Please see attached response

  Customer Answer

  Date: 12/23/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This is not just a complaint. What Humana did is against the law and the law is the law. Filing a complaint just gives Humana a way to make up excuses and that is not what is needed.  Humana has to understand what is right.  I have a business and if I give out a est. price I have to live with that. Humana change the price by around $111 and used my card number days after I submitted it. Did they have my number sitting out on an employees desk?  The BBB is easier and cheaper than a Civil Case. Try an apology and an explanation for this not to happen again.
  
  
  
  Sincerely,
  
  
  
  ***** *****

  

  Business Response

  Date: 12/30/2024

  Please see attached response

  Customer Answer

  Date: 12/30/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Humana has to know that I shouldn't have to appeal for the wrong they did.  They have attorneys I'm sure and they can do they job and find out they are breaking the ********* ******** ******* ***** ******* ** ******* **. Its called the ********* ******* ********* ***** ******** *** a law that aims to protect consumers from unfair or deceptive acts, as well as to protect companies from unfair methods of competition.  I do not have to say or beg for my money back because you screwed up and I have to ask you to please do it again. I filed my appeal to the ********* ****** or ********* ****** ********** *** ***** **** which with consumer laws safeguard against defective products and deceptive fraudulent business practices.  That group is the Better Business Bureau.

  Consider this as my appeal. You are now reading my appeal so respond by refunding my money but I'm not playing your game or what they programed you to do.  I now want a refund of funds instead of an I'm sorry.  The Better Business Bureau filing an deceptive business practice against Humana to drop your rating.  There still is the going to court to request my refund.  One last time this is my appeal with witnesses on how you resolve simple issues. I hope they file your reactions. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On, 09/25/24, I enrolled in Humana Prescription Drug Plan. On 09/26/24, I called and cancelled the Humana Prescription Drug Plan. Because the first representative form Humana did not advise me of the cost of the plan was $34 a month. I cannot afford to pay $34 a month. I have called Humana about fifteen (15) times. Humana is refusing to cancel this Prescription Plan effective during September 2024. I am going to file a complaint with the California Department of Insurance this Humana Prescription Drug Plan should be cancelled immediately.

  

  Business Response

  Date: 12/12/2024

  Please see attached response