Reviews

This profile includes reviews for Humana Military Health Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Humana Military Health Service has 16 locations, listed below.

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  Humana Military Health Service

  500 W Main St Fl 19 Louisville, KY 40202-2946

  
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  Humana Military Health Service

  PO Box 1438 Louisville, KY 40201-1438

  
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  Humana Health Plan Inc.

  5775 Blue Lagoon Dr STE 400 Miami, FL 33126

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  Humana Health Plan Inc.

  383 Ave. Roosvelt San Juan, PR 00918

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  Humana Military

  PO Box 7032 Camden, SC 29021

Review Details

• Review fromMichael H

  Date: 11/08/2023

  1 star
  Ended up with work related injury that their advice line said should be treated within 24 hours. However, my on post facility was not accepting walk ins or sick call, and I had an orthopedic surgical follow up an hour a way the next day. Tricare told me since I was unable to schedule any appointments with my on post facility that I would have to pay urgent care costs out of pocket, said "oh well," and good bye.
  Not unlike my previous encounter with them in May, when I was injured and required stitches. Told me the best they could do was get me an appointment for stitches in 3-4 days or else id pay out of pocket. Had to spend an hour in the urgent care lobby, actively bleeding, with two different people, explaining that stitches in 3-4 days wasn't a feasible medical decision.
  Like all things military, it appears the DoD chooses the cheapest (and often worse) option rather than anything of quality for the servicemen.

• Review fromJosh B

  Date: 11/02/2023

  1 star
  Military insurance has gone down hill quickly! Received a referral from my PCM and it was denied because they were not in network. They are the only facility within a 75 mile radius. I found that out after I waited for two hours to be seen. So in the mean time, I get to suffer in pain while insurance denied claims until my PCM finds an orthopedic specialist to see me.

• Review fromGeorge T

  Date: 10/27/2023

  1 star
  My experience has been horrible with Humana Tricare East. Every time you call you speak to a different person there is no continuity big problem with the company next I’ve been trying to get an MRI in the civilian network due to claustrophobia in an open MRI situation since August 31 when the doctor submitted the order. He has ordered many of these before including one on me and other patients yet they tell me they cannot approve it because some order number is missing. There’s no direct communication to the doctor about this and the patients in the middle. Trying to understand what the problem is and being the go-between between Humana and the hospital. This is not right they should be communicating with the ordering physician if there is an issue , I’m going to look for a different insurance. It’s disgraceful and disappointing that we have to be put in this position and I’m a medical person and I know how the system should be running.

• Review fromBradley L

  Date: 10/23/2023

  1 star
  I was referred to a clinic for care. Once I got the bill from the clinic, I had been to the clinic in the past & only paid $36, now I'm expected to pay nearly $400. I called Tricare & they said that even though my PCM sent the referral to the clinic for treatment Tricare did not receive the referral. I stated I had a copy of the referral but Zachary T. absolutely refused to accept. He stated that they "do not back date referrals" even though they had in the past. He even went on to say that in future it is my responsibility to make sure my PCM does their job properly in forwarding the referral to Tricare.

• Review fromMatthew S

  Date: 09/26/2023

  1 star
  Will not cover my newborns medical bill because enrollment was 1 day over their policy due to the difficultly of obtaining the necessary birth records and visiting a DEERS station in rural Montana. CSR's claim nothing can be done and there isn't a supervisor to speak to. Thanks for nothing!

• Review fromWeston F

  Date: 09/10/2023

  1 star
  On multiple occasions, my covered family member was denied prescription coverage or service and received a bill because Humana Military is claiming an OHI is on the account. I have 2 instances of written confirmation from a customer representative that there is no OHI listed on my family member’s account. Yet this problem still persists, and I have to take time out of my free time with my family to call them and rectify this issue. This often occurs outside business hours and I am unable to reach a person who can help me with the problem. This is to the detriment to my family who then is denied coverage or treatment and instead has to endure pain or discomfort due to their ineptitude. I find this unacceptable; the same problem is never corrected despite following the guidance provided by the customer representatives, and I constantly have to check back with them to ensure they are actually doing what they said they would do (spoiler: usually they do not). We are always on time with payments yet they do not hold up their end of the deal. Do not recommend if you can help it, but unfortunately as service members our options can be limited.

• Review fromMonte M

  Date: 08/24/2023

  1 star
  Fourth time this year they show me with primary insurance that ended years ago (more than one primary care insurance). They send me multiple other healthcare provider forms to fill out, you do them and it seems like they never update your account. Today they denied to be the secondary payer on doctor bills based on their poor management of my family's accounts...now I have bills coming to me for payment because of their denials that are not valid. Call them and they "cannot talk to you"...after persistent requests to talk to a supervisor they were able to update my primary insurance provider. They work so hard not to pay for services that us Service Persons pay fees for now when it was "promised" to us 30+ years ago as a benefit. They care less if we are happy with their service!

• Review fromLawrence N

  Date: 08/14/2023

  1 star
  Terrible. No customer service and no accountability. If you call to try and get explanation for something they put you on hold or pass you to an answering a chime. Another example of worthless government oversight.

• Review fromWill W

  Date: 06/28/2023

  1 star
  The number to call Humana is broken and sends you back to the start of the message and then hangs up after a few tries. Once I was able to get through on the hosp/provider side and requested to speak to a manager my information was taken but no one ever called back.

• Review fromMichelle Z

  Date: 06/26/2023

  1 star
  I am scheduled to have endometriosis surgery tomorrow. I called Tricare for an unrelated issue and inadvertently discovered that they had rejected the claim to cover it. I am not a person who enjoys being confrontational, but by the end of my encounter with the supervisor, Sarah A., my voice had been raised, I was in tears, and my husband had taken over the voice raising. Sarah was cold, unfeeling, and unhelpful. The surgery had been scheduled for months and no one at Tricare had reached out to tell me there was an issue. I was referred to this surgery by my OBGYN after having an abnormal yearly exam. Apparently after I had the irregular exam, I was supposed to go BACK to my PCM, who had nothing to do with this situation, and get a referral to my OBGYN, whom I had already seen. They had me scrambling, calling every person involved in the surgery, setting up an emergency appt with my PCM to try to get a last minute referral put in. I canceled other appts (for which I had to pay a cancellation fee) to accommodate these absurd demands and I was still told that they would not cover it. It wasn’t until the staff from my doctor’s office stepped in and called Tricare themselves that we discovered none of this was ever necessary. The stress this caused me was… Insane. I have had nothing but issues with Humana Tricare and this was the climax of all the issues.