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Customer Review Ratings
Average of 48 Customer Reviews
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Review fromBrinq C
Date: 06/27/2025
1 starDon't show up when they say they will. Inexperienced inspectors. I've dealt with them on a contractor level and as a home owner. I denied their services on my own house after wasting 6 hours of my life waiting for them at 3 different appointment timesReview fromMaria V
Date: 06/17/2025
1 starWe have nationwide insurance. They sent Seek Now out to review damage. Our claim was denied. We’ve had at least 4 more contractors out that said we have damage and need new roof, gutters and siding. Seek Now provided the report to the insurance. Terrible company that is scamming customersReview fromLARRY A
Date: 06/06/2025
1 starI had four inspectors comeone was fine it started raining the second lived 2 miles from me and come at 7 am beat the door in called three times and told me the roof was wet with dew??? The third come from a hour away it sprinkled he would not do it! fifteen minutes after he left I sent pictures to nationwide not a drop to see and the sun was out??? Do not allow this company to set foot on your property!Review fromXo P
Date: 06/05/2025
1 starVery unprofessional and rude.
A gentle man (Michael M********) came out and never introduced himself when I came out the door and said I think you have the wrong property.
He spoke to me in a very condescending manner saying we texted you.
I told him I didn’t receive any text and finally he told me he was the adjuster for my home insurance.
I did tell him that the text never went through because he texted a land line.
We got into a little dispute and I told him to leave my property.
I knew I should have called my insurance to send another adjuster because at this point I felt like he lied on the report saying everything is fine.
Than my roof guy sees him later on in a different job and he said, I remember you from the crazy lady house.
If you came to anyone’s house, don’t you think you would want to introduce yourself and tell the person your name and why you’re here?
Beyond disrespectful, rude, and unprofessional.
Do not use them.Review fromDaniel W
Date: 04/03/2025
1 starSeek now was used on my home contracted through S**** **** with rep Aaron H********* assessing the damage done to my house. Aaron said to my contractor and I “ I was unable to get on the backside of the roof because i didn’t have my proper boots.” The main hail damage was done to the back side where the storms came through. Aaron went ahead and submitted his report that there wasn’t enough damage to get the roof replaced.
What are we doing here? If seek now can’t perform a full and proper inspection but still submit a report that there wasnt enough damage to replace or repair isn’t that considered fraud? My contractor was standing right next to me when we told us he couldn’t examine the back side and I also got it on video.
Aaron H********* submitted a false, inaccurate report and needs to be held accountable. Seek now needs to be held accountable.Review fromGeorge P
Date: 04/02/2025
1 starI'm from the Cleveland, Ohio area. I had a seeknow inspector out to my home via an insurance claim to inspect and document damage. My contractor on sight mentioned that the SeekNow inspector doesn't believe a storm hit my property and told my contractor that the claim was being shot down. My question regarding this is "Why is a bipartisan inspector offering his opinions on whether or not a storm touched my property?" I thought these inspectors jobs were to document damage, not track the weather and decide if a claim is denied or not.
That being said, as the inspector let me know he was all wrapped up I asked if he'd found any damage. He told me "Yes, you have some damage up there but I don't think you've had a storm in this area." Again, I thought their job was to document damage, not give their 2 cents on if a storm happened on MY property.
Claim was denied and my insurance company refused to pass along the report put together by that inspector. All in all, absolutely terrible company. They pander to the insurance companies, lie to your face, try to play adjuster and are overall very shady inspectors. Must be why every major insurance carrier utilizes their service.
Hancock > SeekNow 12/10 times.Review fromPaul L
Date: 03/29/2025
1 starSorry excuse for a company. They have 0 experience on inspection yet get jobs due to the fact they're dirt cheap. Don't even allow them in your dry way, home, roof, or yard..Review fromKent R
Date: 03/03/2025
1 starLike many below I have had a similar experience. The adjuster provided by seek now, for Nationwide, walked our roof along side our roofing contractor, documented damage said yep plenty of damage. But when they filed with Nationwide it was said No Damage, denied.Review fromDustin B
Date: 11/16/2024
1 starDustin B
Date: 11/16/2024
An absolutely terrible company. I am an adjuster, and I have to say, it is really disappointing that so many insurance companies are using this company now. The staff that run it are so unprofessional. They do not answer the phone, long wait times to reach customer service that never seem to end, technicians not showing up to their scheduled roof inspection and then rescheduling it a week or more later, the accounting team taking days and days to send an invoice in order for us to bill for our insurance file. Just an awful company. Just a big waiting and hoping game with this company.
SeekNow Inc.
Date: 11/27/2024
Hello Dustin,
We sincerely apologize for the inconvenience you experienced with our services. This is not reflective of the standards we strive to uphold. Please email us at [email protected] if there are any specific claim numbers and/or additional details that you would like to share so your concerns can be addressed.
Thank youReview fromChris M
Date: 10/06/2024
1 starChris M
Date: 10/06/2024
I wouldn’t a negative 5 star rating. They do not know how to operate a phone and communicate after setting up a scheduled time and no show no call!SeekNow Inc.
Date: 10/08/2024
Hi Chris, we sincerely apologize for the inconvenience you experienced with our scheduling. This is not reflective of the standard we strive to uphold. Please email us at [email protected], if there are any additional details that you would like to share.
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