Reviews

This profile includes reviews for Taco Bell's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Taco Bell has 217 locations, listed below.

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  Taco Bell

  1441 Gardiner Ln Louisville, KY 40213-1914

  
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  Taco Bell

  111 Boone Station Rd Shelbyville, KY 40065-9539

  
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  Taco Bell

  1922 Empire Blvd Webster, NY 14580

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  Taco Bell

  950 Jefferson Rd Rochester, NY 14623

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  Taco Bell

  776E E Main St Cobleskill, NY 12043

Review Details

• Review fromAmber C

  Date: 06/18/2024

  1 star
  I went though the drive thru in Gordan drive in Sioux City Iowa to grab a late lunch for my daughter and myself. When we arrived home literally 2 minutes away I noticed I was missing items I paid for, my food was ice cold, it was made incorrectly, and didn't have any meat on it! When I called the restaurant the male manager was extremely rude and told me there was nothing he could do because the food left the restaurant! I went through the drive thru! Yes my bad for not counting the items to ensure everything was there but your telling me that if you don't unwrap all your food to make sure the main ingredient (the meat)is on your food you're just out the money for overly overpriced food you paid for? And do you not have to follow health code regulations? There is no way any of that food was to temp. The male manger told me not to come back if I don't like the policy. I have filed a complaint with the better business bureau. If I pay for something and you refuse to give me what I paid or give me my money back that is theft. And don't worry I will glady never return. This has by far been the worst experience I've ever had, Taco Bell congratulations on setting the bar so low! Looking at the rest of the reviews this seems like a common business practice accepted by Taco Bell.

• Review fromHerbert S

  Date: 06/08/2024

  1 star
  I am writing to express my deep dissatisfaction with the rice on the Chicken Burrito I was served during my visit to your restaurant Taco Bell 3045 Covington Pike Memphis TN. This was my second time stopping at this location, and unfortunately, it has turned out to be a significant disappointment.
  I ordered a Chicken Burrito, while paying a young lady ran up to the window and said they were out of rice, someone else came and told her they did have rice. When I arrived home I was shocked to find that the Burrito was filled with dried out very hard rice. Additionally, I tried to remove the hard rice from the inside of the Burrito, it turned out to be unappetizing and a big mess of dried up rice mixed with other ingredients.
  The quality of the food served was far below acceptable standards. This experience was completely unsatisfactory and unacceptable.
  I hope you take this feedback seriously and address these quality control issues to prevent such experiences for other customers in the future. Didn’t waste my time calling them they knew what they served me.

• Review fromAndrew D

  Date: 04/14/2024

  1 star
  We placed our order for several bacon AM crunchwraps without any bacon. When the food came they all had bacon. We brought it up to the counter and informed them. They insisted that their side did not say no bacon, despite several witnesses seeing it placed without bacon. They instructed us to place the order again and pay for it again without giving us a refund. We placed the order again at 10:56. At 11:01 the cashier came up to tell us that they stopped doing breakfast. We asked to speak to the manager, and instead of coming up to address the situation, she stood in the back of the kitchen and yelled at us that it's out of her control and continued to ignore us for over 45 minutes. Refunds still have not been placed, but threats to call the cops on us were made several times.

• Review fromMaxwell H

  Date: 03/29/2024

  1 star
  I never have good experience at this restaurant and constantly make silly, careless mistakes. I never have good experience at this restaurant and constantly make silly, careless mistakes. I’ve also had my food stolen twice. When asked to remake it, they deny me and steal my money. I’m so tired of this restaurant. I’m considering legal action.

• Review fromTheodore H

  Date: 01/23/2024

  1 star
  On January 5th 2024 on a Friday at 6:30 p.m. I ordered a meal for myself when I got there at the store I asked the person over the counter about my order of course I've been waiting for 16 minutes because there was others at who also ordered either by Uber eats or DoorDash when I finally talked to her she said that there was no order for me to pick up I assumed that she must have gave my order to someone else probably one of the other carriers so I followed up through the app and report that I did not receive my order and I did not get it hoping that I would get a refund no one ever hit me back on and call, text, or email I even tried to dispute it through my card that I used since I was already there I ordered another meal but this time since I had gone out to my car I decided to go through the drive-thru and I have had an issue with this kind of thing before with Taco Bell so I didn't think that I wouldn't get refunded my money surprisingly nothing has happened and it's been the whole entire month of January up until this point I haven't not heard from them and have check daily or every other day to see if they have refunded my money or had at least email me nothing has happened!

• Review fromLatasha S

  Date: 01/03/2024

  1 star
  I was discriminate against because of my race by the General Manager. I was treated like a criminal and told that I was stealing from the company. When talking to the GM about how I felt he was treating me he laughed in my face. I will say based on today experience my family and I will never eat at this establishment again. How can you eat at a place that treat you like crap.

• Review fromJenny S

  Date: 12/30/2023

  1 star
  For over a week now I cannot order online or on the app. It always shows up.as error, then a preauth appears and disappears, no order ever goes thru, even when changing payments. Everytime I submit a review it asks for an order number, which I never got. The other support I tried to fill out, would not let me submit because the drop.down would never open to select a state! Why all the sudden can I not order ever?? Never any follow thru with taco bell

• Review fromMichelle M

  Date: 12/20/2023

  1 star
  The Taco Bell at 873 US-31 in Traverse City, Mi needs to be shut down. The food is horrible, the service horrendous, the cleanliness of that restaurant makes me scared to eat my food! The quality and the way they package the food is horrendous. Finding string, and hair in my food is atrocious! This is not safe for the public at all!

• Review fromNatalie S

  Date: 12/05/2023

  1 star
  Why are all of your employees disrespectful and nasty? Do you pick them up off the street like wild animals and let them have jobs or something? I’ve never met a nice Taco Bell employee they’re all kinda wild and rude. I won’t be buying food here again. Personal preference I don’t like dealing with nasty people with no social skills or patience.

• Review fromTina C

  Date: 11/20/2023

  1 star
  Won't give refund for double charge, app is horrible. I ordered on app and it wouldn't let you pick up an order approx $60 from drive thru, then I was double charged and now I can't get my money back. I had an issue and they won't even refund my money. This is an ongoing issue since July. Pore customer service.