Reviews
This profile includes reviews for Guardian Protection Products, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 166 Customer Reviews
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Review fromMatt M
Date: 11/14/2022
1 starMatt M
Date: 11/14/2022
This is very unfortunate, you guys are crooks and I will let all on social media know so everyone is aware of you guys missed representing your products and changing teams and conditions to fit you'll needs. You guy's are quick to take people money but when it comes time to do the right thing and replace the product that is insured, you guys fail to do so. But thanks for nothing and no deeds goes unpaid. I will never recommend you guys to anyone else in the future good luck with your unethical business
Guardian Protection Products, Inc
Date: 11/16/2022
We would like to thank you for taking the time to voice your experience with
Guardian Protection Products. We are saddened to hear that the damages you have
experienced were found to be ineligible for coverage based upon the Protection
Plan that you purchased but look forward to working with you to resolve any
future damages your furniture may experience that do meet the requirements of
your plan.Review fromDebra F.
Date: 11/10/2022
1 starDebra F.
Date: 11/10/2022
This is a scam company do not purchase. We turned in a claim in for our couch in April of 2022 and here it is November 10th 2022 and this claim is not rectified!Guardian Protection Products, Inc
Date: 11/14/2022
We would like to thank you for taking the time to voice your experience with
Guardian Protection Products. We are saddened to hear that the amount of time
required to resolve your claim is longer than you expected or desired. Please be assured that we are making every
effort to expedite your resolution.Debra F.
Date: 12/06/2022
We finally got our replacement couch delivered. It took over 7 months! I cannot recommend this company to anyone.Review fromLisa J
Date: 11/10/2022
1 starLisa J
Date: 11/10/2022
I made a large purchase from Rooms To Go. I was advised to purchase Guardian Protection Products. I have a three year agreement which I'm glad I decided to choose a shorter plan due to the recent circumstances. On Oct 24th, I used air freshener Lysol in the room. On Oct 26th, as I was entering the room, I noticed what appeared to be water stains on the top of the dresser and foot board of the bed. No one frequents the room but myself and that's only to clean. I attempted to call GPP on the next day but was unable to follow-up due to extremely long hold time. (RED FLAG) I called the next day and opted to have someone call me back and not loose my place in line. I called again on the 28thof Oct and was able to speak with someone after a long hold. I gave a description of the damage,which in my protection plan is noted as COVERED and was provided a ticket claim number. I was advised by ******* to send pictures of the damages via text. I was advised someone will follow-up with me with-in 3-5 business days. After the 5th business day, I never received a follow up. I attempted to call again however, the hold time was long and opted to have a call back. I finally received a call back on Nov 9th by ******, (RED FLAG) I advised the representative of the damages. She then stated that my plan does cover the damages. I was asked to email photos of the bed damages only (RED FLAG). I did. I received an email from the company the very next day. The email stated my furniture is NOT covered. Also included in the email that I can make the necessary purchase to have my furniture repaired. (RED FLAG) I am so upset! I tried to call on Nov 10th and of course the hold is extremely long. The company insists that we use the website however, I would rather speak to a live agent. PLEASE SOMEONE HELP!!! As a consumer I'm not supported nor "PROTECTED" as they claim. After reading the reviews, I feel like a complete idiot. I blame Rooms To Go! THIS COMPANY IS A RIPOFF!! HELP!! :(Guardian Protection Products, Inc
Date: 11/11/2022
We
would like to thank you for taking the time to voice your experience with
Guardian Protection Products. We are saddened to hear of the frustrations you
have encountered during the claims process, as we always strive for a quick and
stress-free experience. Please monitor your previously selected preferred
communication method for upcoming contact from a Guardian representative.Review fromShana M.
Date: 11/07/2022
1 starShana M.
Date: 11/07/2022
Did not and will not fix my couch and I have warrantyGuardian Protection Products, Inc
Date: 11/08/2022
We would like to thank you for taking the time to voice your experience with
Guardian Protection Products. We are saddened to hear that the damages you have
experienced were found to be ineligible for coverage based upon the Protection
Plan that you purchased but look forward to working with you to resolve any
future damages your furniture may experience that do meet the requirements of
your plan.Review fromMartez H
Date: 11/04/2022
1 starMartez H
Date: 11/04/2022
This company is a legitimate scam and unfortunately no matter what we do they WILL have their next victim, because the companies who partner with them continue to hold their services. These furniture places upsell protection plans for more commission so they dont care to tell us the truth about them. If you see this company as a provider dont buy it or walk out of the store.We bought a couch from Roomplace 2 years ago along with protection for 5 years. We werent told of an extended warranty from the warranty we were already committing to. Now, here we are in need of new couch covers and a couch cushion. After consistency washing the covers from dog urine one of our cover zippers broke which caused the foam cushion to be exposed. Our dogs were able to get ahold of the foam cushion and chew at it, so we would need to have it replaced.We filed a claim like normal people who purchase coverage would, and they f***ing denied it because our coverage doesnt cover pet damages?!? WHAT DID WE PAY FOR?! Why would you even have a clause like that?!Livid isnt even the word. We legitimately have to purchase another couch because we cant get our couch covers replaced because the fabric is no longer in stock. We do not recommend this warranty companyGuardian Protection Products, Inc
Date: 11/06/2022
We
would like to thank you for taking the time to voice your experience with
Guardian Protection Products. We are saddened to hear that the damages you have
experienced were found to be ineligible for coverage based upon the Protection
Plan that you purchased but look forward to working with you to resolve any
future damages your furniture may experience that do meet the requirements of
your plan.Guardian Protection Products, Inc
Date: 11/07/2022
We would like to thank you for taking the time to voice your experience with
Guardian Protection Products. We are saddened to hear that the damages you have
experienced were found to be ineligible for coverage based upon the Protection
Plan that you purchased but look forward to working with you to resolve any
future damages your furniture may experience that do meet the requirements of
your plan.Review fromDeena B
Date: 10/29/2022
1 starDeena B
Date: 10/29/2022
I wish I could give this company -10 it is a scam of all scams! Purchased it at ***** Mega Furniture and I've been in the store to complain and they do is agree with the customer and feel you should keep complaining. SCAMGuardian Protection Products, Inc
Date: 11/01/2022
We would like to thank you for taking the time to voice your experience with Guardian Protection Products. We are saddened to hear of the frustrations you have encountered during the claims process, as we always strive for a quick and stress-free experience. Please monitor your previously selected preferred communication method for upcoming contact from a Guardian representative.Review fromMaria C
Date: 10/27/2022
1 starMaria C
Date: 10/27/2022
Horrible service. We have been waiting for our claims to be approved and theres never anyone to talk to. Our claims are finally approved yet theres no one to tell us what the next step is. This has now been going on for months. Truly a horrible experience. Would never recommend purchasing this warrantee.Guardian Protection Products, Inc
Date: 10/30/2022
We would like to thank you for taking the time to voice your experience with Guardian Protection Products. We are saddened to hear that the amount of time required to resolve your claim is longer than you expected or desired. Please be assured that we are making every effort to expedite your resolution. For updates on your claim, you may either visit us at gppclaims.com to chat with a live agent or, if you would prefer to speak with someone you can call us at ************. Agents are available Monday through Friday from 8AM until 5PM and Saturday from 9AM until 5 PM. All times Eastern.Review fromPat D
Date: 10/26/2022
1 starPat D
Date: 10/26/2022
Guardian Protection Products *** have 1 star on ****** of 308reviews, And they will continue to received 1 star review of how they're running the business. I have a small seam separation on my couch, request a claim with Guardian, They ask for photos and receipt, Provide them both and they respond NOT eligible for coverage. My receipt clearly said 5 years protection plan. And all of the 308 reviews on ****** said almost the same thing. Bad business! What I don't get is if Guardian Protection Products have such an bad reviews, why lots of businesses still using the protection plan service from Guardian? Make sure you don't buy extended protection plan from Guardian.Guardian Protection Products, Inc
Date: 10/30/2022
We would like to thank you for taking the time to voice your experience with Guardian Protection Products. We are saddened to hear that the damages you have experienced were found to be ineligible for coverage based upon the Protection Plan that you purchased but look forward to working with you to resolve any future damages your furniture may experience that do meet the requirements of your plan.Review fromDanielle P
Date: 10/26/2022
5 starsDanielle P
Date: 10/26/2022
Guardian Protection is no good at all they dont cover you at all , I had a five year protection plan and its only been 1 year so I put in the claim and they pretty much make you pick and choose from a group of multiple choice questions and then at the end you explain extra info .So I put in my claim and stated that I had woke on a Saturday morning and I could feel my bed leaning to the floor like it was off track , so I got up looked under my mattress and my slates if thats what they are called which Im not sure but it was connected to my rails witch is wood and it was hanging on one side so the wood started to loosen from *********** had broken in the middle as well! So they told me I didnt give enough detail and I didnt know how it happened so they wasnt going to replace my bad wood slates and rails aint like the whole bed need replaced just the **** bottom piece to hold the bed together.Guardian Protection Products, Inc
Date: 10/26/2022
We would like to thank you for taking the time to voice your experience with Guardian Protection Products. We are saddened to hear that the damages you have experienced were found to be ineligible for coverage based upon the Protection Plan that you purchased but look forward to working with you to resolve any future damages your furniture may experience that do meet the requirements of your plan.Review fromDebra A
Date: 10/25/2022
1 starDebra A
Date: 10/25/2022
I wish there were negative stars. Please read all of these reviews before buying their service. Its a complete waste of money.Guardian Protection Products, Inc
Date: 10/30/2022
We would like to thank you for taking the time to voice your experience with Guardian Protection Products. We are saddened to hear that the damages you have experienced were found to be ineligible for coverage based upon the Protection Plan that you purchased but look forward to working with you to resolve any future damages your furniture may experience that do meet the requirements of your plan.
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