Reviews
This profile includes reviews for Guardian Protection Products, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 166 Customer Reviews
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Review fromJonathan R
Date: 01/06/2025
1 starJonathan R
Date: 01/06/2025
Called multiple times for the lastb2 weeks about a claim. Have received no calls back. Requested management contact 3 times and was told each time i would receive a call back. Still waiting. Original claim was supposed to be handled within 5 days. We are now at 19 days and still waiting / calling / arguing about the claim
Guardian Protection Products, Inc
Date: 01/14/2025
We
would like to thank you for taking the time to voice your experience with
Guardian Protection Products. We are saddened to hear that the amount of time
required to resolve your claim is longer than you expected or desired. Please be assured that we are making every
effort to expedite your resolution. We have confirmed your claim has been resolved. A replacement information has been emailed to your primary email address on file.Review fromBrian W
Date: 12/20/2024
1 starBrian W
Date: 12/20/2024
This business has bad reviews for a reason. They make their service sound so great on what they cover. However you have to read the fine print. They offer coverage for animal and human bodily fluids. My 3 year old drank chocolate milk and got sick and vomited on the couch. The company came and cleaned the couch but even though it stinks from the vomit they said "we only cover stains not odor so case closed."
I really just feel like buying the protection plan was a rip off if they will not protect my furniture. No point in purchasing a protection plan. I really would just like a refund before I attempt to take further action.Guardian Protection Products, Inc
Date: 12/26/2024
Thank you for sharing your feedback. We are sorry to hear about your experience and truly understand your frustration. We take our customers' concerns seriously and strive to provide excellent service in all cases.
We’d like to clarify that our protection plans do cover a wide range of issues, but certain limitations may apply to specific circumstances like odors. We understand that this situation is not what you expected, and we sincerely apologize for any confusion or inconvenience caused.
We would love the opportunity to discuss your concerns in more detail and explore how we can better resolve this matter to your satisfaction. Please feel free to reach out to our customer service team at [email protected], and we'll work to address your issue as quickly as possible.
Your satisfaction is our priority, and we appreciate the opportunity to resolve your concerns. We look forward to hearing from you soon.Review fromCarmen N
Date: 11/08/2024
1 starCarmen N
Date: 11/08/2024
These company is a joke, a scam! I purchase a loveseat and sofa for $7,000 and a warranty for $500. Within 5 mos of purchase they the leg rest shows a defect. Submitted a claim and was denied. 10 month later I submitted another claim for the head rest peeling and it was also denied! They denied the claim quickly by simply is saying is not covered. Read the reviews on this company before you buy it. They company can't be trusted!Guardian Protection Products, Inc
Date: 11/11/2024
We appreciate your
feedback regarding your experience and understand your frustration with the
denial of your claim. While we strive to provide comprehensive coverage to our
customers, there are specific exclusions outlined in the protection plan terms
that impact the eligibility of claims. We regret any confusion or inconvenience
caused by the denial of this claim but look forward to assisting you with any
future claims that meet the guidelines of your plan.Review fromJohnnathan W
Date: 11/04/2024
1 starJohnnathan W
Date: 11/04/2024
This company is a scam. There should be a class action lawsuit against them. They take your money and don't fix anything when it breaks.Guardian Protection Products, Inc
Date: 11/05/2024
We appreciate your
feedback regarding your experience and understand your frustration with the
denial of your claim. While we strive to provide comprehensive coverage to our
customers, there are specific exclusions outlined in the protection plan terms
that impact the eligibility of claims. We regret any confusion or inconvenience
caused by the denial of this claim but look forward to assisting you with any
future claims that meet the guidelines of your plan.Review fromMelessa F
Date: 10/18/2024
1 starMelessa F
Date: 10/18/2024
I was denied a claim for my recliners. The motor went out. Warranty states this is covered. I will never use this company again.Guardian Protection Products, Inc
Date: 10/25/2024
We would like to thank you for taking the time to voice your experience with Guardian Protection Products. We regret to hear of the frustrations you encountered during the claims process, as we always strive for a quick and stress-free experience. Thank you for allowing us to assist you and resolve your concerns.Review fromJennifer E
Date: 10/15/2024
1 starJennifer E
Date: 10/15/2024
The goof proof warranty provided by Guardian Protection is a scam. I filed two claims and both were denied. One was for a broken rivet on my recliner frame and one was for a collapsed arm on my sectional. According to the policy terms both should be covered, but Guardian denied both claims. This company is not to be trusted. Do not buy a warranty from them. Your claim will be be denied even if the policy terms state it is covered.Guardian Protection Products, Inc
Date: 11/04/2024
We appreciate your
feedback regarding your experience and understand your frustration with the
denial of your claim. While we strive to provide comprehensive coverage to our
customers, there are specific exclusions outlined in the protection plan terms
that impact the eligibility of claims. We regret any confusion or inconvenience
caused by the denial of this claim but look forward to assisting you with any
future claims that meet the guidelines of your plan.Review fromShelby B
Date: 10/15/2024
1 starShelby B
Date: 10/15/2024
SCAM, rip off, all of it. Don’t pay extra for the warranty like others stated. You won’t get anything except a but load of wasted time and more importantly money!!!!!Guardian Protection Products, Inc
Date: 10/18/2024
We appreciate your
feedback regarding your experience and understand your frustration with the
denial of your claim. While we strive to provide comprehensive coverage to our
customers, there are specific exclusions outlined in the protection plan terms
that impact the eligibility of claims. We regret any confusion or inconvenience
caused by the denial of this claim but look forward to assisting you with any
future claims that meet the guidelines of your plan.Review fromNed E
Date: 09/25/2024
1 starNed E
Date: 09/25/2024
As you can see from other reviews, this company will do anything they can to decline your claim. If you are purchasing this expecting to be covered for any sort of damage, stains, etc to your
furniture, DO NOT purchase this coverage. Your claim WILL be denied.
I spent $400 for this coverage. Filed my first claim 2 years after purchase of a 5 year plan. My claim was a stain on my couch...something that is widely advertised as covered on pamphlets and advertisements. No damage, no tears, just a simple stain on my couch. This claim was denied. My $400 couch coverage will not even cover a stain.
Guardian should be absolutely embarrassed and ashamed by their customer service. Unfortunately, most people are buying this insurance on the spot at a furniture store so by the time they have purchased it is too late to do any sort of research on the company. If they did, they would see the hundreds of 1 star reviews with the same experience that I have had.
It is a scam at best and fraud at worst. DO NOT PURCHASE. STAY FAR AWAY.Guardian Protection Products, Inc
Date: 10/09/2024
Thank you for sharing your concerns. We understand your frustration regarding your previous claim, and we sincerely apologize for the experience you had. We enjoyed speaking with you last month and appreciate you taking the time to do so. Your feedback is invaluable to us, and we are continuously working to improve our services and communication. If you have any further questions or need assistance, please feel free to reach out directly.Review fromgiuseppe c
Date: 09/20/2024
1 stargiuseppe c
Date: 09/20/2024
I have a chaise couch, and I filed a claim on 8/31 as when we moved it to the other side of the room the leg broke off. Guardian protection wants to send a service technician to look at it. ok fine no problem. Tri county reached out me to schedule an appt but the 2 days they had available didn't work for me due to my job. i called guardian to explain that to them. there response was they will ty to find another company. After a few days nothing so i recalled tri county and they had a cancellation for 9/24 so I took it. i re arranged my work schedule to be available. I didn't think I had to call guardian since I was still waiting to hear from them. On 9 /19 I get an email from *** ****** that appt has been cancelled per guardian protection. I called guardian and they confirmed that they cancelled appt on me as 1. they called and left me a message, NO they did not and 2. they said I told them I could use *** ** ****,that i never reached them to tell them about appt.. Who are they to cancel my appt and now who knows when i can get another appt. what is wrong with this company. I wil never go back to ****, All my furniture in a matter of 3 years fall aprtGuardian Protection Products, Inc
Date: 10/09/2024
We would like to thank you for taking the time to voice your experience
with Guardian Protection Products. We are saddened to hear that the amount of
time required to resolve your claim is longer than you expected or desired. We are glad, however, to see that your claim has been successfully resolved. We are committed to offering the best service possible and will be reaching out to you to offer further assistance.Review fromTerrance M
Date: 09/18/2024
1 starTerrance M
Date: 09/18/2024
I made a purchase with Bob's furniture on a coffee table, end table and wine table. My end table and coffee table glass was cracked doing a cookout that I gave. My wIne bar was stained as well from someone sitting a cup on it. I filed a claim on 08/21/24 and uploaded pictures to there web site. I called in on 09/09/24 which i was told that my claim had been denied due to not knowing what cause the accident. I informed them that accident occurred doing my cookout. So they stated doing the initial call that the representative never put that it was due to a cookout. I informed them to let me listen to the call. They stated that they would reviewed the phone call and get back to me within 24 to 48hrs. And after reviewing the call it stated that on my initial phone call that I stated that it was due to people over from a cookout. I have reached out to them again 09/18/24 and spoke Gaizel which she stated that she will reopen the case and call me back with an update. Within 46min on the phone with Gaizel she has now informed me that the denial will be overturned after emailing a supervisor by the name Jaypee. She is not aware of the next step but stated that i will receive a email with an update. The email should take a few hours.
This is there policy.
WHAT’S COVERED?
This Plan covers the following accidental stains/damages from a specific incident and breakdowns, subject to the What’s Not Covered and other Plan conditions:
2. WOOD AND HARD SURFACE FURNITURE:
a. All accidental stains.
b. Accidental breakage of wood frame or structure or other hard surface from specific incident.
c. Accidental gouge, heat mark or liquid ring from specific incident.
d. Accidental chip, scratch or breakage of glass or mirrors and loss of silvering on mirrors including crowned or curved glass.Guardian Protection Products, Inc
Date: 09/19/2024
We would like to
thank you for taking the time to voice your experience with Guardian Protection
Products. We are saddened to hear of the frustrations you have encountered
during the claims process, as we always strive for a quick and stress-free
experience. Please monitor your previously selected preferred communication
method for upcoming contact from a Guardian representative.
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