Reviews
This profile includes reviews for Guardian Protection Products, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 166 Customer Reviews
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Review fromchuck g
Date: 09/13/2024
1 starchuck g
Date: 09/13/2024
Filed a claim for fabric (grass/mulch) on a chair. I attempted twice to file, and was denied both times. Company advised grass/mulch not covered, however it clearly indicates this on the protection coverage that was purchased. $190 down the drain. Furniture store was kind enough to help, but Guardian would not offer them any support either. BEWARE of this company.
I would NEVER purchase a plan from this company, what a scam!!!
Guardian Protection Products, Inc
Date: 09/16/2024
We appreciate your feedback regarding your experience and understand your frustration with the denial of your claim. While we strive to provide comprehensive coverage to our customers, there are specific exclusions outlined in the protection plan terms that impact the eligibility of claims. We regret any confusion or inconvenience caused by the denial of this claim but look forward to assisting you with any future claims that meet the guidelines of your plan.Review fromWilmarie P
Date: 09/10/2024
1 starWilmarie P
Date: 09/10/2024
Absolutely horrible experience. We purchased a protection plan on our sleeper sofa at **** *********. Our son tripped and fell onto the corner of the pull out bed and part of the frame separated. So we filed a claim, first off communication was horrendous as they would tell us to wait for a call that never came. It felt like we were always getting the run around. When we finally did get a response they told us the claim was not covered because "they didn't cover everyday wear and tear" on what planet in what universe is someone falling onto and through a bed everyday wear. Absolutely ridiculous. So they told us to appeal which led to getting the run around again waiting on a response that never came. Called again today and got told it just came across the agents desk and they will review it today and we would for sure receive an answer today. A few hours later we got a denial email with zero further explanation.
This is an absolute SCAM company who will do anything but provide the service they were paid for, I sorely regret not reading these reviews before I bought the plan otherwise these people wouldn't have gotten a dime from me.
I implore anyone reading this to not purchase one of their plans as they won't cover you anyway, horrible company if I could give them negative stars I would.Guardian Protection Products, Inc
Date: 09/13/2024
We would like to
thank you for taking the time to voice your experience with Guardian Protection
Products. We are saddened to hear of the frustrations you have encountered
during the claims process, as we always strive for a quick and stress-free
experience. Please monitor your previously selected preferred communication
method for upcoming contact from a Guardian representative.Review fromJames J
Date: 09/05/2024
1 starJames J
Date: 09/05/2024
If I could give this company NEGATIVE stars I would. I'm honestly thinking of spending Saturday out front of ***** ********* on the sidewalk holding a sign to tell everyone NOT to buy it regardless of what the sales person said. I filed a legit claim for a chase via phone. They NEVER asked what happened, just what's wrong. 2 weeks later they denied the claim because it couldn't be contributed to an accident, which it was, they never asked. So they told me to refile it with that info. I did. They declined it again because it was a 'repeat claim'. This company is a scam artist. They should just move the HQ to Calcutta India and join the phone scammers. You pay money and get nothing. What did I pay $500 for? I'm assuming the sales person's commission and that's it. To say they are a warranty company is a COMPLETE JOKE. This has cost ***** any future business from me. I'd rather pay $600 more for a quality item at Jordans than save only $100 by wasting $500 on a BOGUS insurance company.Guardian Protection Products, Inc
Date: 09/16/2024
We would like to thank you for taking the time to voice your experience with Guardian Protection Products. We are saddened to hear that the damages you have experienced were found to be ineligible for coverage based upon the Protection Plan that you purchased but we look forward to working with you to resolve any future damages your furniture may experience that do meet the requirements of your plan.Review fromDavid P
Date: 07/29/2024
4 starsDavid P
Date: 07/29/2024
It took longer than I would have preferred, but the problem was fixed sastisfactorily. I am happy with Guardian fulfilling their protection contract.Guardian Protection Products, Inc
Date: 07/30/2024
We would like to thank you for taking the time to voice your experience with Guardian Protection Products. We are thrilled to hear of your positive experience and of the resolution in your claim. We look forward to continuing to provide you with a 5-star experience.Review fromStevie M
Date: 07/03/2024
1 starStevie M
Date: 07/03/2024
I bought a lift chair about a year ago and I bought the protection plan from guardian but when I called they refused to honor the protection plan..the chair has separated on the back and all the velcro has came off ..they said it's not covered but I know it is ..awful crooks take your money and don't honor their servicesGuardian Protection Products, Inc
Date: 07/10/2024
We would like to thank you for taking the time to voice your experience with
Guardian Protection Products. We are saddened to hear of the frustrations you
have encountered during the claims process, as we always strive for a quick and
stress-free experience. Please monitor your previously selected preferred
communication method for upcoming contact from a Guardian representative.Review fromRuth S
Date: 07/01/2024
1 starRuth S
Date: 07/01/2024
Guardian is the most waste of money as after we’ve purchased a Goof Proof Plan through Bob’s furniture they sent out a repair man when our electric recliner started to have trouble reclining. The repair stated that it was a problem with the frame, and not the electrical components, now Guardian has denied the repair saying it doesn’t cover electrical problem. I have contacted Guardian again with absolutely no response from them. If this is how they honor their warranty I will make sure anyone buying furniture knows to never buy the warranty.Guardian Protection Products, Inc
Date: 07/03/2024
We would like to thank you for taking the time to voice your experience with Guardian Protection Products. We were saddened to hear that the damages you have experienced were found to be ineligible for coverage based upon the Protection Plan that you purchased. As a goodwill gesture we reached out to your retailer and they have ordered the part for you. When you receive the part, please reach out to Bob's customer care and they will send a technician out to install it for you. They estimate the part should arrive in the next 7-10 days.Review fromKyle R
Date: 06/27/2024
1 starPaid for this protection service through bobs discount furniture. Had the recliner portion of our couch get stuck in the out position. The head portion of the recliner still worked. Service tech came out and tried to figure out what was wrong with couch. He said that it was the switch and that it would be mailed to us and we'd have to setup another appointment to have it installed. A week later we get an email stating that the switch was not covered under warranty. So now the foot and head portion do not work. I called the company and I was told case was closed. I said so now my couch is worse off than before the tech came and I'm just supposed to be ok with that. Customer service tech said yes, the case is closed. So I paid for a service that is no good to me and their techs are allowed to further break my furniture with no repercussions. I will never ever use this company again!!!!Review fromTracey L
Date: 06/25/2024
1 starTracey L
Date: 06/25/2024
Guardian Protection is slow in resolving your issues or they will not fix the issues all together. It took one and half years for the parts to be mailed to ****'s Fine Furniture to get my recliner and Love seat fixed. I submitted another claim for my sofa with the same issue as my recliner and love seat and was told they will not be fixing it due to the date I type on my claim. I was told that I only had 30 day to report an issue when it is noticed. This is the first time I was told this information. Only today (6/25/24) was I provided with the terms and conditions of the coverage of my furniture. My plan was activated on 05/08/21, will expire on 5/08/2026. Which mean my sofa should still be covered. This has been a NIGHTMARE!!!! ******* and *****************************Guardian Protection Products, Inc
Date: 07/10/2024
We would like to thank you for taking the time to voice your experience
with Guardian Protection Products. Unfortunately, your furniture
protection plan requires that damages be reported to Guardian within 30 days of
the accidental damage occurrence. We look forward to working with you to
resolve any future damages your furniture may experience that do meet the
requirements of your plan.Review fromMolly B
Date: 06/22/2024
1 starMolly B
Date: 06/22/2024
Terrible this guardian protection plan is fraud. I bought the protection plan for my couch was never told what it didn't cover but was told what was coved. My couch rip along the seems and a stain. Filed a claim they kept asking over and over for documents which I sent them along with the proof of insurance I paid. Received a email it didn't cover it then I get what's not covered which made no sense. Whether it was ripped or seemed coming apart or a stain it still had an excuse as why it wasn't covered. I wouldn't recommend this insurance plan to anyone. Do Not Buy It, It's a Waste Of Money. FRAUDGuardian Protection Products, Inc
Date: 07/03/2024
We would like to thank you for taking the time to voice your experience with
Guardian Protection Products. We are saddened to hear that the damages you have
experienced were found to be ineligible for coverage based upon the Protection
Plan that you purchased but look forward to working with you to resolve any
future damages your furniture may experience that do meet the requirements of
your plan.Review fromKen M
Date: 06/17/2024
1 starGuardian may be the most shamelessly deceptive company operating in the insurance and insurance-adjacent industry. That is not hyperbole. I purchased a "Goof Proof" plan from Bob's and filed a claim with Guardian when someone improperly sat down too hard/fast onto my couch and snapped the wooden frame. Guardian denied the claim (because its explicit business is the bad faith denial of otherwise legitimate claims), alleging that the accident occurred during "normal use" of the product.
First and foremost, the policy have is not limited in such a way; in fact, the opposite is stated on Page 2: "This Plan covers accidental damage from normal household use as described herein..." Even if there was such a "normal use" exception in my policy (and there plainly isn't, Guardian fabricated it retroactively), someone essentially falling back onto the couch instead of sitting down properly and breaking it is not "normal use" under anyone's definition of what normal use is.
There is a term in the insurance industry known as "bad faith claim denial" - this perfectly characterizes what Guardian's business is and will continue to be for the foreseeable future. "Scam" also suffices.
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