Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE Appliances

  Appliance Park Louisville, KY 40225-0001

  
• 

  GE

  41 Woodford Ave Plainville, CT 06062

• 

  General Electric Appliances

  4400 Cranbury LDG 8 Sante Fe Way-Suite 803 Cranbury, NJ 08512

• 

  GE Appliances

  1861 Polk St Chattanooga, TN 37408

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint and escalation concerning the extremely poor handling of a critical service request involving my GE Dishwasher, which caused severe water leakage and property damage. I have had to deal with gross negligence, repeated delays, misinformation, lack of urgency, and repeated service failures from GE Appliances and your vendor partner, ** ********* ****** ****

  

  Business Response

  Date: 06/26/2025

  Thank you for the opportunity to review complaint id#******** dated 06/25/2025.
  Consumer’s service call is scheduled for tomorrow 06/27/2025. We have discussed a plan to move forward. 
  
  Please contact me if you have any additional questions regarding this matter.

  Customer Answer

  Date: 06/27/2025

  
  
  

  Dear BBB Team,

  Thank you sincerely for your initial involvement in my case regarding GE Appliances. It was only after your intervention that I finally received a call from a GE executive today. While this was a step forward, the issue remains unresolved, and their lack of follow-through continues to be deeply concerning.

  During my conversation with the executive, I expressed my frustration over the two-week delay, during which GE completely ignored my critical service request. This forced me into a situation where I, the customer, had to chase their support teams for assistance that should have been provided without escalation.

  The executive made the following verbal commitments:
  

   

  1. Schedule a repair appointment for the next day.

  2. Send a written apology acknowledging that the issue was only addressed after escalation to BBB.

  3. Replace the dishwasher free of cost if the technician fails to show up.

  4. Discuss the emotional impact and experience once the repair is completed.

     5. Also she was suppose to pass me insurance provider details to claim for any damage but so far I haven’t received anything. 

   

  However, to date, no written apology or confirmation has been sent, despite her assurance.
  

  Additionally, this situation has caused significant disruption to my life and family:
  

   

  • I had to keep myself available for four scheduled service visits, wasting valuable personal time.

  • I spent over 15+ hours contacting various GE and US Appliance support representatives, case managers, and senior executives — which was not my job as a customer.

  • My family had to hand-wash dishes for weeks, causing daily inconvenience.

  • Most importantly, the emotional stress and mental trauma we experienced due to being ignored and unheard has been overwhelming.

   

  This is not just about a delayed repair — it is about a complete failure of customer service that left us feeling helpless until we turned to the BBB for help.
  

  At this point, I am requesting your continued support to ensure GE:
  

   

  • Delivers on their verbal commitments — including the repair, written apology, and the free replacement if needed.

  • Acknowledges the emotional distress and time I’ve lost chasing this issue.

  • Provides compensation and acknowledgment for the experience we’ve endured — because only then will upper management truly take note and act to prevent this from happening to other customers in the future.

   

  Thank you once again for your efforts to stand up for consumers. I hope this matter will be taken seriously and resolved completely.
  

  
  

  Thanks and Regards

  *******

  

  Business Response

  Date: 06/27/2025

  Thank you for the opportunity to review complaint id#******** dated 06/27/2025.

  The following email was sent to the consumer per his request on 06/26/2025 at 9:44 AM local time. This email was sent to [email protected] and deepshikhasingh000. It is missing the number to Sedgwick, the insurance provider which is, 1-844-652-3105. We also discussed that once the service call was rendered and we knew where the resolution was going, we would discuss the offer for inconvenience. 

  Good Morning *** ******
  
  Thank you for taking the time to speak with me today. I wanted to follow up on our conversation regarding the BBB complaint you submitted about your GE dishwasher. I sincerely apologize for the delay you've experienced in getting your dishwasher repaired.
  
  As we discussed, you initially contacted our GE team on June 16th to arrange for a repair. I have reached out to ******* ******, and they have confirmed that they can visit your home tomorrow. They will contact you directly to provide a specific time frame for their visit.
  
  Additionally, I want to assure you that if the service is canceled or rescheduled, I am prepared to replace the unit for you due to the inconvenience you've faced. Once we have the results from tomorrow's service, I will also discuss making an offer to further address the inconvenience.
  
  Please feel free to reach out if you have any additional questions or concerns.
  
  Best regards,

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my frustration and concern regarding Case ******** involving my G.E ENERGY STAR® 21.1 Refrigerator, Model *********** ****** ****** ********* which has been experiencing ongoing issues since May 17, 2025.
  
  Despite multiple service visits by ***** ********** ******** (more than three times to date), the refrigerator remains non-functional. The identified problem is with the Defrost Thermostat ****** ***********, which is currently on back order until July 21, 2025.
  
  This situation is unacceptable. I am a single mother with children, and one of them requires insulin, which needs to be properly refrigerated for their health and safety. The continued delay in resolving this issue is putting my family, particularly my child’s medical needs, at serious risk.
  
  I am requesting immediate action to either:
  1. Provide an expedited replacement for the defective part,
  2. Replace the refrigerator entirely, or
  3. Offer a loaner refrigerator until this issue is resolved.
  
  Please understand this is not merely an inconvenience—it is a health and safety matter. I expect this situation to be escalated and resolved as quickly as possible.
  
  I appreciate your urgent attention to this matter and look forward to your prompt response.

  

  Business Response

  Date: 06/25/2025

  Thank you for the opportunity to review complaint id* *********

  Please be advised that GE has spoken with *** **** and have agreed to replace her GE refrigerator at this time. 

  Please contact me if there are any other questions or if I may be of further assistance.

  Customer Answer

  Date: 06/25/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** **** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first unit that arrived didn’t work and wasn’t left at my house. Waited 4 more weeks for second unit to arrive. After completing the wash cycle on heavy or bulky, there was still washing liquid detergent in there, the top of the laundry was still dry, there were laundry booster granules/residue still on the laundry. I have tried filling only half full. Every load has to get washed twice and is never really clean. The blankets and sheets are sometimes completely soaked and even when I run it on the spin cycle after, I still have to sit there and wring the water out before I can put them in the dryer. I have reported these issues multiple times with their customer service department starting the first week it arrived. They have sent a technician out 3 times. The same problem remains. Nothing has improved. Every time I have to take time off of work for these scheduled visits. I told consumer relations that this is unacceptable for a brand new unit that I just paid $1600 for and that this was the second one of these units that had been brought out. I told consumer relations that I would be happy to have GE exchange this for the prior GE model that we had that function for years without issue, but that I was not satisfied at all with this unit. This is completely unacceptable. I expect a unit that cleans my laundry in 1 cycle, that doesn’t have dry laundry and detergent or residue left after the wash cycle, that my laundry smells and looks clean, that my sheets aren’t soaked after the spin, and dries in 1 cycle. This is not an unreasonable expectation. This is why I purchased a brand new unit when my other one died after many years of reliable service. My good experience with that W/D from GE is the reason that I purchased with GE again. This needs to be resolved. I’m a single who works full-time. I don’t have time to do double laundry or constantly deal with this headache. In all my years of doing laundry, I have never seen such a horrible washing machine/dryer.

  

  Business Response

  Date: 06/26/2025

  Thank you for the opportunity
  to review complaint id********* dated 6/25/2025

  Please
  be advised that consumer is covered under a one-year functional repair warranty
  and that is how we will proceed. Offered to schedule service for consumer but
  she declined.
  
  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GE has failed to repair or replace a refrigerator that has been non-functional for over two months in a four-person rental unit. The fridge, installed mid-January 2024, stopped cooling in late April. Since then, we’ve had multiple service visits — inverter replaced, DSM module installed, and a compressor now scheduled — but it still doesn’t work.
  
  Tenants have been without essential refrigeration this entire time. GE only offered to provide a $100 gift card while I had to supply a temporary mini fridge at my own expense. This has caused the tenants to suffer food spoilage, increased grocery costs, and lifestyle disruption, and has created legal exposure for me as the property manager. The tenants are now threatening rent withholding under MA law (105 CMR 410) for lack of habitability — all of which stems from GE’s ongoing failure to resolve a clear product defect.
  
  We’ve documented all service visits and delays. GE’s inability to resolve this in a timely and professional manner is unacceptable. I’ve acted in good faith throughout, coordinating every visit and communicating consistently.
  
  I am requesting that GE either:
  
  Replace the faulty fridge immediately, or
  
  Issue a full refund including the cost of delivery and install so I can replace it myself.
  
  Additionally, we urge GE to provide further compensation given the prolonged hardship, legal risk, and financial burden caused by this issue.
  
  This is no longer a simple repair delay. This is a breach of basic consumer responsibility with serious downstream consequences. If GE cannot uphold its warranty and service obligations, we will be forced to escalate further — both legally and publicly — to seek resolution.

  

  Business Response

  Date: 06/26/2025

  The complaint was submitted on 6/24/2025 and was assigned an ID of *********  

  GE Appliances reached out to the consumer, the repair is scheduled for 6/28/2025. 

  Customer Answer

  Date: 06/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I appreciate that GE has moved the repair date up to June 28th, but this is not an acceptable resolution. The core issue is not the timing of the next technician visit, but the complete failure to provide a working refrigerator in a reasonable timeframe.
  
  It has now been nearly two months without a functional refrigerator. During that time, GE has already sent technicians to install two separate parts, both of which failed to resolve the issue. This upcoming visit will be the third attempt, and given the pattern so far, I have little confidence it will be the last. Each part takes 2–3 weeks to order, leading to extended gaps between attempts — all while my tenants are without an essential appliance.
  
  Simply moving this process two days earlier is not a solution. I am requesting either a full replacement of the unit or a full refund + delivery and install costs. My tenants have endured significant hardship due to GE’s ongoing delays, and I should not have to keep managing a broken unit while new parts are guessed and installed one by one.
  
  Please escalate this to the appropriate department so we can reach a true resolution.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 06/27/2025

  Dispatch already spoke to someone at the location of service and was given the go ahead for service, service is what the unit is covered for. The parts are already there delivered 6/24/25 and 6/26/25. We will need to move forward with the manufacturers warranty repair and this will be the quickest resolve. GE Appliances has offered a letter of commitment once the unit is repaired for peace of mind. The consumer was advised that replacement is only an option should the unit be deemed non repairable, this is not the case. The consumer has been given gestures of goodwill as well for the inconvenience.
  
  

  Customer Answer

  Date: 06/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am rejecting GE’s proposed resolution.
  
  While I acknowledge from ***** ******* email that parts have been delivered and a repair visit is scheduled, this is not an acceptable solution. The fridge has been nonfunctional since late April, and GE has already installed two separate parts that failed to resolve the issue. Sending another technician to install yet another part does not address the core problem.
  
  The tenants only approved this upcoming service visit because, from their perspective, it seemed like the only option to get their fridge back. They are unaware that I am escalating this issue because it has become completely unmanageable and unacceptable.
  
  Additionally, ***** noted she will be out of office until July 7th, which means that if this third repair attempt fails like the prior two, there will be no continuity of service or escalation path for over a week. By then, the tenants will have been without a functional fridge for nearly 2.5 months, which is unreasonable for an essential appliance in a four-person household.
  
  I appreciate the goodwill gestures GE has provided, but they do not resolve the underlying issue. At this point, I am requesting a full replacement or full refund immediately. The ordered parts can be used for another customer where they may be effective, but in this situation, repeated repairs have proven ineffective and are no longer a reasonable solution.
  
  Please escalate this matter to GE’s senior resolution team so it can be addressed properly and permanently.
  
  Thank you.
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GE Profile 4.8-cu ft Capacity Carbon Graphite Ventless All-In-One Washer Dryer Combo
  
  i purchased a new GE washer dryer combo at ****** in weaverville, NC. It malfunctioned only after a few months of having it. At this point i cannot even open the door to get my wet clothes out because the entire thing will not even unlock. It won’t wash clothes or dry them at all. I took the day off today 6/24/25 as it was scheduled for someone to come out to service it as it’s still under warranty. They canceled the appointment at 11:46 after stating someone would come from 8-5 today. They stated someone could come at the earliest 7/8. I have already been without a washer dryer for over a week. After calling and speaking to ******** ** *********** i was told not sure what happened there with the appointment cancellation, but not a lot of technicians can work on these new ones they don’t know how. I will see if i can get ahold of someone else. i actually have him saying that on recorded call and can provide the recording if needed. I said so if someone cannot work on this combo, then what is the next thing we do here? He would not give me an answer. I feel like that i am being given the run around. This is under warranty and appointments keep changed/ pushed out/canceled. it isn’t my fault someone doesn’t know how to fix it. That’s not holding up their end of the deal. I begged for a replacement and was told no. That i need to wait to see if someone has any idea how to fix in the next 24-48 hours even though i’ve already waited over a week. This is the most unprofessional/dishonest thing i’ve ever seen.

  

  Business Response

  Date: 06/25/2025

  Thank you for the opportunity to review complaint ID: ********

  I'm sorry to hear of the trouble this consumer has had with their combo laundry unit as well as the trouble they've had with service. 

  I tried reaching out to them, but I had to leave a voicemail.  I will be out of the office this afternoon, returning on 7/7/25. 

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My washer dryer combo is overheating and isn't being used because it says could cause fire OVERHEATING. They don't wanna send anyone out to check or repair it and we spent $3,000 on this appliance I just want it fixed or credit for a new replacement

  

  Business Response

  Date: 06/25/2025

  Thank you for the opportunity to review complaint ID: ********
  
  I'm sorry to hear of the frustrations this consumer has had with their combo unit.
  
  We tried reaching out to discuss this further, but the voicemail came on and it was not set up for us to leave a message.  
  
  We will continue to reach out in hopes for a quick resolution.
  
  

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A stove top/oven was delivered 4/23/25. Fifty two days later the "control board" failed causing the ENTIRE appliance unusable. A GE representative came out for repair and stated, "this isn't normal and shouldn't have happened." I called **** ***** for a replacement and was told I had to deal with GE. GE stated, "GE will NOT replace your appliance even though it is brand new." I've spent two weeks currently without the ability to cook for my family. I called today to inquire on when the part is going to arrive. It will now be mailed to my home, and then I can schedule to have it repaired. I will be without an oven or stove top for over a month. I was provided $50 to feed my family for a month. GE has stated multiple times they will not replace a brand new stove/oven until I go through THEIR process. I want GE to provide meals for ***** ******* (president and CEO) family for a month on $50.

  

  Business Response

  Date: 06/27/2025

  Thank you for the
  opportunity to review Complaint ID* ******** 6/24/2025.
  
  I left a voicemail with the consumer
  on 6/27/25 that the part is due to arrive to the servicer on 6/27/25 and they
  will reach out to her to schedule the follow up repair.  Once the repair is completed I will extend an
  additional 1 year warranty beyond her first year manufacturer’s warranty.               
  
  GE Appliances

  Customer Answer

  Date: 06/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Part did not arrive as of 6/27/25 4:05pm, with no tentative delivery date noted at this time. I'm now another week without a stove and oven to cook and feed my family. 
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 07/07/2025

  Thank you for the
  opportunity to review Complaint ID* ******** 6/24/2025.
  
  I spoke with the servicer on 7/7/25
  and they informed me that the repair was completed on 6/30/25.  I left the consumer a voicemail to ensure the
  repair was successful.  I also emailed a
  1 year Letter of Commitment extending her warranty into a 2nd full
  year.
  
  GE Appliances

  Customer Answer

  Date: 07/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******
  

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased GE refrigerator from **** *****. Item delivered on June 5. 2025. Upon delivery item was not cooling. Called **** ***** and they said to allow it 48-hours to cool. 48-hours later still not cooled. Called **** ***** again and they said to restart machine and wait another 48 hours. I did that and still not cooling, called **** ***** back and now they say it's been more than 48 hours to return/refund item so now I must deal 1:1 with GE using manufacturer warranty. I call GE. They have been to house on 6+ separate occasions and keep repairing and replacing items (i.e. coils). Each time the fridge continues to not function so it's been 3 weeks and we are 80 years old without a refrigerator. **** ***** won't take it back and get us a working one. GE says it needs more repairs and part back ordered till July. GE refuses to take back non functioning item, saying instead they must repair it but it's been weeks. I have been charged by **** ***** $1062.00 for this non working large appliance. **** ***** is refusing to take it back and refund my money.

  

  Business Response

  Date: 06/24/2025

  Thank you for the opportunity to review complaint ID: ********
  
  I'm sorry to hear of the frustrations this consumer has had with their refrigerator .
  
  We tried reaching out to discuss this further, but we had to leave a voicemail.
  
  We will continue to reach out in hopes for a quick resolution.

  Customer Answer

  Date: 06/24/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ***** 

  
  

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the dryer April 21 they came check it May 5. they said it was motor they said they had to order it. than they said it was out of stock than they said motor was in just waiting for it to be picked up than I called on June 23 they said waiting for parts to be available

  

  Business Response

  Date: 06/26/2025

  Thank you for the
  opportunity to review Complaint ID# ******** 6/23/2025.
  
  I spoke with the consumer on 6/26/25
  to let her know the repair part was delivered on 6/25/25 and that the servicer
  would call her soon to schedule the repair. 
           
  
  GE Appliances

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 10/24/2023
  Cost of Unit: $12,813.54
  GE Monogram Refrigerator /Freezer Unit: Model # *********** Unserviceable Unit 4 service calls with no resolution. Water leak on hardwood floors, resulting in significant damage. Seeking a replacement, but ** will not replace the unit.
  
  Bodewll service( GE warranty services)agents cannot resolve the unit.

  

  Business Response

  Date: 06/25/2025

  Thank you for the opportunity to review complaint ID: ********
  
  I'm sorry to hear of the frustrations this consumer has had with their refrigerator.
  
  We tried reaching out to discuss this further, but we had to leave a voicemail.
  
  We will continue to reach out in hopes for a quick resolution.