Complaints
This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,635 total complaints in the last 3 years.
- 1,190 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Model **************** ********
I purchased a G.E. refrigerator appliance on February of 2025. It was purchased by **** ****** in Orem, UT.
On June 15th I started noticing that the refrigerator was not making ICE and the bottom part of the freezer was not cooling to the temperature of zero (0) degrees. My ICE cream was soft. So on June 16, I contacted the 800 number. The Associate at G.E. took down the information and confirmed an appointment for Friday June 20th, 2025. The appointment was between the hours of 12:00 P.M. through 5:00 P.M. I also received a confirmation e-mail from *****************
Confirmation number ********** The repair facility was ****** ********* ***** ****** ********.
On the day of the appointment I contacted ****** ********* ***** on two occasions and they did not answer their phone. At 4:05 P.M. on the day of the appointment I called G.E. and informed them that it was nearing the end of the day. Then at 5:05 that day I contacted ****** from G.E.
She was the supervisor on duty. She indicated that she had to send this information to an escalation team. This issue would take 48 hours. Keep in mind that this is Friday afternoon and G.E. does not have a back-up plan for the weekend of June 20th. I was very upset and frustrated because G.E. did not have another repair facility in the southern part of Utah. I expressed my dissatisfaction and frustration. This appliance is only 4 months old?. They contracted their repair services with a repair facility that is unloyal, the don't answer their phone, and failed to show up at the facility. "So I asked ****** a hypothetical question" What happens if all my food goes bad? Can I file a claim for spoiled food? She indicated that all G.E. would pay is $ 100.00 dollars. So in order to avoid my food from spoiling I contacted Ashley at **** ****** to help. She set up a loaner refrigerator to avoid my food from spoiling. Today **** ****** is bringing the loaner to me.
Business Response
Date: 07/02/2025
Thank you for the
opportunity to review this consumer’s situation on complaint id# *********
Please be advised
that GE has spoken with *** ******** and advised him that his warranty is for
functional repairs. At this time parts have been ordered for consumer's repair. We also mailed a $100 food allowance for food loss.
Please
contact me if there are any other questions or if I may be of further
assistanceCustomer Answer
Date: 07/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However, I want to inform G.E. that they need to treat their customers with empathy by offering some sorth of concessions. Stop quoting the written warranty and have some compassion. I am worried about my food, I could care less about the fridge. if a consumer pays $1,700.00 dollars for an appliance and it fails after 4 MONTHS!! the least they can do is offer some kind of concessions. This whole experience has been frustrating and disappointing . I am glad that the retailer RC Willey stepped up and provided a loaner fridge. If not I would be living with Coolers and bags of ice. My future experience will be to never purchase a G.E. product again.
Sincerely,
****** ***********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:06/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see Attached documentBusiness Response
Date: 06/24/2025
Thank you for the opportunity to review complaint ID: ********
I'm sorry to hear of the trouble this consumer has had with their appliance, as well as the rebate/certificate process.
We are working toward a resolution that will be fair and reasonable to the consumer.
I told her that I would follow up tomorrow or when I return from vacation.
Customer Answer
Date: 07/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for assistance with acquiring a refund from GE. I received a check in the mail today. Please pass my thanks to ***** ******* as well, she was very helpful and pleasant.
Sincerely,
****** *********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:06/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GE dehumidifier purchased in Nov 2024. This was a replacement unit that GE partially paid for because the originally purchased unit was defective. The replacement unit was also defective, error message of E6 appearing, as before. Despite numerous attempts to fix this based upon GE website info, the dehumidifier still does not work. When I contacted GE on 6/16/25 (spoke with Anjali in Appliances and Angel in Consumer Relations), I was told that they would not refund my cost but could only do a partial reimbursement if I were to buy another GE unit. There is obviously an electrical defect in the units GE is producing and it makes no sense for me to buy another one. Additionally, the units are heavy and it cost me $50. to have someone cart off the broken units. The only fair resolution is for GE to refund the full purchase price.Business Response
Date: 06/23/2025
Thank you for the
opportunity to review Complaint ID# ******** 6/22/2025.
I left the consumer a voicemail on
6/23/25 and agreed to send a check in the amount of $318.67 to refund him in
full for the GE purchase. A check has been requested and will be mailed the
consumer once processed.
GE AppliancesCustomer Answer
Date: 06/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******* *******If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:06/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The consumer advocate agency The ****** ******** suggested I email you all with my continued unresolved issues with my GE refrigerator. I filed a complaint with them also and unfortunately at this juncture I’m filing a complaint with the Better Business Bureau as well. I’m hoping to get it resolved with your help. I appreciate you reading this email and I look forward to hearing back with a satisfactory resolution.
I purchased six new GE appliances on 02/02/2021 when I purchased my condo. The refrigerator wasn’t delivered until June because of Covid and it still is covered under the 5 year warranty for closed systems (which the freezer is covered under). I had an issue right after delivery which was repaired and since then every 5 to 6 months the freezer stops working! THE SAME ISSUE HAS BEEN REPAIRED 4 TIMES NOW AND THIS NEXT REPAIR WILL BE #5! There is a slow leak in the freezer system which the techs can’t locate. I loose all my frozen foods and it takes weeks to get a repairman out and the parts ordered. During that time I’m without a freezer. The time before this time it was Thanksgiving and I was supposed to cook dinner and host for our family which all had to be rearranged because I had no freezer and I lost hundreds of dollars of frozen foods purchased for the holiday. Now this time it went out a week ago and I’m again without a freezer for 3 weeks until the parts can be ordered and the technician appointment can be reserved. That’s July 8th!! Again I’ve lost my freezer full of food! That’s 4 times I’ve dealt with this!
There is a slow leak in the systems WHICH THE TECHS CAN’T FIND. Tech #205 has been out with each repair and he can’t find the leak. Last time he had another tech come with him to help and neither of them could find the leak despite trying. The tech just orders the same parts (which are listed as costing $1200!) and replaces them but after 5-6 months the freezer stops working again because the same undetermined leaking occurs!Business Response
Date: 06/23/2025
Thank you for the opportunity to review complaint id#******** dated 06/21/2025.
We are attempting to reach out to the consumer via email as the number will not allow our calls to go through.
Please contact me if you have any additional questions regarding this matter.Customer Answer
Date: 06/23/2025
Better Business Bureau:
GE has agreed to replace my refrigerator.
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
***** **********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:06/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased 2 complete all in one units that will not perform the drying cycle, we have had service calls since October 2024, they are not admit g a design flaw that pet hair causes this and it is known by service techs. The service techs tell me this will not work. i need credit to replace them with conventional washer/dryer combos.Business Response
Date: 06/30/2025
Thank you for the
opportunity to review this consumer’s situation on complaint id# *********
Please be advised
that GE has spoken with *** ******** and advised him that his warranty is for
functional repairs. The product engineers have reviewed the performance data on the appliance and have determined the appliances are working as designed. *** ******* has been advised that we can arrange a follow-up service visit under the manufacturer's warranty.
Please contact me
if there are any other questions or if I may be of further assistance.Customer Answer
Date: 07/02/2025
Complaint: ********
I am rejecting this response because:The units may show data they have completed cycle but the clothing is not dried, we must hang outside before they will dry, i have explained this many times, we have had more than 8 service calls for these units.
Sincerely,
****** *******Business Response
Date: 07/03/2025
Thank you for the opportunity to review rejection on complaint id# *********
GE has advised *** ******* that after a thorough review and evaluation by our engineering team, we can schedule a new service call for a technician to come and review his drying complaint. *** ******* can call GE to schedule this repair.
Please contact me
if there are any other questions or if I may be of further assistance.Customer Answer
Date: 07/07/2025
Complaint* ********
I am rejecting this response because:They can continue to schedule as many service calls as they want, bottom line is that these units do not was and dry to clean and dry laundry.
Sincerely,
****** *******Initial Complaint
Date:06/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a GE combo washer and dryer in August 2024. Model ***********. In January 2025 the washer started to malfunction during the spin cycle and I was getting some loads finishing up too wet. By April 2025 all loads needed to be wrung out at the end of each cycle..I contacted GE Consumer Relations in April 2025. The first 2 appointments were canceled by the techs. The next tech to come out did get an error code when he performed a diagnostics. The code said the machine was off balance. I also had been getting this error code (the spin and rinse lights blink during the spin cycle to indicate an off balance situation). Note that this error code occurs even with NO CLOTHES in the machine. The off balance error causes the spin cycle to slow down thus leaving the clothes too wet. He adjusted the speed sensor and said nothing was wrong with the machine. I made another appointment and the next tech got the same error code and reported that nothing was wrong with the machine. Since these techs submitted reports that nothing was wrong, GE has refused to replace my machine. I have also had 2 more techs come out from the local appliance store that I purchased my unit from. They get the same error code and have tried replacing a part to no avail. This issue is still ongoing and hasn't been resolved. I believe the unit is faulty and should be replaced or refunded under the manufacturer's warranty.Business Response
Date: 06/24/2025
Thank you for the
opportunity to review Complaint ID* ******** 6/20/2025.
I left the consumer a voicemail on
6/24/25 to discuss the issue with her laundry product.
GE AppliancesInitial Complaint
Date:06/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new GE refrigerator on December 3, 2024. It has a one year warranty. I have been trying to get GE to repair it. The icemaker would make very little ice. So, the company sent out A/E to repair the refrigerator. They tried three times, but it still will not make ice. I am thinking it has a bigger problem after a fourth repairman ******** stated it was "unrepairable. "
I have around 15 emails since March 2025 and the last email stated that I was approved for a new refrigerator. I was supposed to call to get the details. Upon calling ***** at GE she went into an apology saying that email was not meant for me. She wants to now continue with attempting to repair. I have no trust that this will happen. I feel they are holding out until the warranty expires.
I am so wore out by their dishonest and unfair treatment. Please help me. I feel I have been very patient throughout the long process with no benefit. Thank you.Business Response
Date: 06/26/2025
Thank you for the
opportunity to review Complaint ID# ******** dated 6/20/25. I left a voicemail with
the consumer on 6/26/25 to discuss their complaint.
******* *******Customer Answer
Date: 06/27/2025
Complaint: ********
I am rejecting this response because:
I tried calling the number: ************ I couldn't get through. Therefore, I have sent screenshot of the email stating the exchange for refrigerator. I also sent text to the number, but no response from *******. Thank you.
Sincerely,
****** *****Business Response
Date: 07/01/2025
Thank you for the
opportunity to review Complaint ID* ******** dated 6/27/25. I am in communication
with the consumer and spoke with them on 6/30/25 to discuss their complaint.
******* *******Customer Answer
Date: 07/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. ******* has told me I will be receiving a new replacement refrigerator. I am hopeful that it will also include a new warranty. There has not been a date set as she stated the fourth of July could possibly interfere with the process. I have not had any communications from ******* as of July 1, 2025. Thank you for your cooperation.
Sincerely,
****** ********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:06/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a GE Dryer in July of 2024. GE Dryer® 7.2 cu. ft. Capacity Electric Dryer with Up To
120 ft. Venting and Reversible Door Model #: *********** ****** ** ********* Install
Date: 07/10/2024. In August it was not drying my clothes. I called ***** that is the store I
purchased it from it cost $608.62. ***** said I have to call GE, I called GE Appliance, and they told me to call SERVICE. NOW, I have had service at my home for this GE Dryer on* ******** ******** ******* ******* ******** *******. When I spoke to Consumer Relation, they told me twice
that the service guy has to recommend if the dryer has to be replaced. Both service guys
(service guy **** **** and service guy Bob #591) told me that is FALSE! The timer in the
dryer even broke. I asked **** **** how offend does dryer timers brake, his reply was
NEVER! It is not rock science that this dryer is a lemon, and something is shorting these
parts out. My concern is FIRE, and this dryer needs to be replaced or refund me so I can buy a different dryer! I may have to file a small claim in court if I do not get a replacement dryer. Very Disappointed in GE Appliances!Business Response
Date: 06/23/2025
Thank you for the
opportunity to review this consumer’s situation on complaint ID# *********
Please be advised
that GE has spoken with **** ********* and advised her that her warranty is for
functional repairs. At this time a repair was completed by our GE Appliance technician and Mrs. MacMullen has confirmed that as of now the appliance is working.
Please contact me
if there are any other questions or if I may be of further assistance.Customer Answer
Date: 06/23/2025
Complaint: ********
I am rejecting this response because: My main concern is FIRE now... and no one can guarantee me that one of the wires in the dryer is not shorting out these parts.I also told GE I was not satisfied and very concerned about FIRE. This was the third time parts were replaced in less than a year, and it is not normal. I bought a NEW dryer not a rebuilt one.
Sincerely,
**** *********Initial Complaint
Date:06/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The product was purchased less than four years ago from ABT.
I am seeking free replacement of a defective seal/gasket which results in the machine leaking and making it defective. I am not even asking for labor, as I will conduct the repair. This machine advertises a "10 year limited warranty" with a bright sticker on the front of the unit. This is a deceptive sales floor tactic that deceives a consumer (like it did me) into purchasing the product because of its advertised warranty coverage. However, it is only after purchase that a consumer is able to read the fine print in the user manual, in which the "10 year limited warranty" is only covered on the motor. This sticker advertised on the front of the unit does not reflect that information and should be considered fraud due to its trickery in deceiving a consumer to purchase the product based on its sales-floor advertising. My front load GE washing machine model# is ************, serial#*********, with front seal/gasket part# ********** that I need shipped to me so I may make the repair on the defective unit. GE is unwilling to cover that cost, though they advertise a "10 year limited warranty".Business Response
Date: 06/23/2025
Thank you for the opportunity
to review complaint id#******** dated 6/23/2025Please
be advised that consumers unit is nearly four years old and out of warranty. As
a one-time gesture of goodwill, we are sending them the requested part at no charge.
They should receive the part within 7 business days.
Please contact me if you have
any additional questions regarding this matter.Initial Complaint
Date:06/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a GE refrigerator for $1,828 on February 15, 2025. It was delivered to my Merrimack, NH home on March 13, 2025. From day one the appliance has been a source of escalating problems.
Initial defect (dent in right-hand door). Within 48 hours I phoned GE customer service and requested a replacement door.
First replacement door (Service Visit #1). I used half a day of PTO to meet the technician. He rejected the door on sight because warped interior plastics prevented a flush seal.
Second replacement door (missed delivery /Visit #2). The part never arrived on the scheduled day, forcing the technician to cancel, and the defective first door sat in my kitchen for weeks until GE finally collected it.
Second replacement door arrives late (Visit #3). After another half-day of PTO, the technician found the identical manufacturing flaw. A third door was ordered.
Third replacement door (Visit #4). Yet again, the plastic liner was warped. At this point GE authorized an entire replacement refrigerator.
Replacement refrigerator delivered (Visit #5). The new unit arrived with the same door defect out of the box.
Current status. I emailed GE more than one week ago requesting an immediate, defect-free remedy; no one has responded.
I have now surrendered five half-days of PTO, rearranged my work schedule multiple times, and spent hours on calls and email chains—yet GE has not provided a refrigerator that meets basic quality standards.
Desired resolution
Primary: Deliver a door that is free of defects, installed and tested, within 10 business days. Full refund of the $1,828 purchase price and reimbursement for lost wages associated with five half-days of PTO
Alternate: Full refund of the $1,828 purchase price and reimbursement for lost wages associated with five half-days of PTO. As well as $1,000 store credit.
Thank you for your assistance.Business Response
Date: 06/25/2025
Thank you for the opportunity to review complaint id********* dated 06/20/2025.
We have left a voicemail to send the consumer a door directly from the factory.We are awaiting the callback to proceed.
Please contact me if you have any additional questions regarding this matter.
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