Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE Appliances

  Appliance Park Louisville, KY 40225-0001

  
• 

  Haier

  1356 Broadway New York, NY 10018

• 

  G E Appliance Service

  PO Box 644805 Pittsburgh, PA 15264

• 

  General Electric Appliances

  4400 Cranbury LDG 8 Sante Fe Way-Suite 803 Cranbury, NJ 08512

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE refrigerator from ***** it was 3300$ and the ice maker broke within a year schedule a appointment for someone to look at it twice and no one showed or called both times and I took off work for those days they cannot find no one to service my area ask for a refund told them to pick the refrigerator back up only thing I get from GE is someone will call you back but no one calls I already called them 7-8 times at the moment the refrigerator is out of warranty but at the time of the ice maker breaking it was not all I have received from GE is a 50$ check for bags of ice

  

  Business Response

  Date: 08/17/2022

  Thank you for the opportunity
  to review complaint id#******** dated 8/11/2022

  
  GE has
  agreed to replace this consumers refrigerator. The replacement order was
  processed on 8/12/22.
  
  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new GE air conditioner on May 4th- I started using the AC towards the end of June when the weather got hot. The Air conditioner broke on August 9th. The compressor would not turn on. I placed the call with GE service and was told there are no serviceable parts and I would need to buy a new AC. I was told that I needed to buy a new GE AC and fill out some forms. I would be eventually mailed a refund check up to the purchase price of my original AC which would take about 4 to 8 weeks. As this is the middle of summer I need an AC now. I was unable to get same model number as they are no longer available. I got an AC that is similar but looks to be a lower model version for about same price. I have to pay to get the old AC removed and this new AC installed as I am unable to do this myself. I do not feel I should have to now pay what appears to be $126 more on an AC with installation when I just bought a new AC less 3 months ago. I would like GE to refund me the full amount I had to pay for replacement which is $554.17.
  . My Reference number is ********************************. I have included the receipt for original AC, The new AC with installation and old AC removal and the warranty email I received from GE. I found line item 4 to be insulting as I am paying more in total and did not upgrade my AC.
  
  I had also bought a protection Plan from **** ***** which was not able to be used as AC was still under Manufacturers warranty. I am still hoping to recover the money paid for that plan since it is not able to be used on the new AC
  
  In all honesty I much rather have just had a full refund so I could get a different brand of Air Conditioner as the new GE Air Conditioners are a disappointment. This is coming from a person that has only bought GE Air Conditioners before.

  

  Business Response

  Date: 08/12/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated 8/11/2022.
  
  I emailed the
  consumer on 8/12/22 agreeing to a reimbursement of $554.17.  I will be requesting a check that should be
  ready to be mailed out on Tuesday 8/16.        
  
  **** ******

  Customer Answer

  Date: 08/17/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ******* **********
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE WASHER. Before the (1) year warranty expired on Feb 2022 something went wrong with the product and they sent a technician (***). He determined that 2 parts needed to be replaced; he ordered the parts and told me that they will be arriving in 2 separate boxes/deliveries. He also gave me an appointment date for him to come and install the parts--supposedly on Apr 21, '22. By Apr 18 when no parts had arrived yet I called GE & spoke to ********* to ask about the status of the parts. She said one part will be available Apr 26 and the other June 2. I was expecting at least one part should had been delivered by May. When nothing had arrived yet I called on May 13 & spoke to *****. She said one was on back order so she couldn't give me an exact date; she instructed me to call a week later to know the availability of the other part. I did call on May 31 & spoke to ******* and said one part will be available on July 14 and advised me to call on that day. I did call again on July 14 & spoke to ********. Now she gave me names to the parts we've been waiting for. It's called Control Panel. ******** said this one will be available at the end of the day and that I can expect the delivery between 7-10 days. When nothing came in I called on Aug 4 & spoke to ****** & she connected me to the Customer Relations Dep't & I spoke to ********. To her I related my calls, the multiple dates given to expect the parts & the assurances that never happened. On this date she told me that one was in stock and will be shipped today. With the other one? She will have to submit a Parts Review. She verified my phone numbers and email address; she assured she will be in touch with me the following Tues (Aug.09). She never did. So I called today & spoke to *******; she said 1 part was available & 1 part got cancelled. They will have to conduct research/review in 21 days. I would appreciate you intervening. Thank you so much for any help and assistance. Hoping this will be resolved soon.

  

  Business Response

  Date: 08/12/2022

  Thank you for the opportunity to review complaint ID: ********. 

  I'm sorry to hear of the issues she has experienced with her GE washer. 

  I tried reaching out to discuss this further, but I had to leave a voicemail.  We will continue to reach out to the consumer in order to resolve her complaint. 

  Please contact us if you have any further questions or concerns. 

  Sincerely, 

  Executive Consumer Relations

  Customer Answer

  Date: 08/15/2022

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ******** *******
  
  
  
  

  ---

  
  I am so pleased at this point with the way my complaint is being attended to. I thank everyone involved in making this possible.
  
  
  
   
  

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a cafe fridge and it was $4000 so immediately the freezer handle fell off! Then GE sent someone to go fix it well it didn’t last long they went out to fix it again this happened 2 more times and it isn’t fixed. Now the freezer went out the food is all melted they offered $150 in groceries imagine what that will buy me and my family of 8! Also they offered 6 month extended warranty and a check for a mini fridge. I feel like if I paid so much for a fridge this is not acceptable for us! It isn’t fair to pay so much and then this I haven’t accepted any offers I’m so upset. Do not purchase a GE cafe refrigerator! The technician that went out also mentioned that GE put in a compresor that goes out after around a year! Can you believe this they know what they are selling us but that’s all they can offer me. Oh they did say they could give me the same exact fridge at a discount! Why would I want the same fridge also they said if I accept the extra 6 months warranty it will cover the cost of a technician coming out for that period of time after but our receipt says it’s 5 years for parts and labor the representative said I would have to pay for labor are you kidding! The inconvenience is unbelievable! Especially when they know exactly what they are selling us!!! I’m so distraught and disappointed!

  

  Business Response

  Date: 08/22/2022

  Thank you for the opportunity to review consumer complaint
  ID: ********.
  I am sorry they’ve had trouble with their GE appliance.
  I tried reaching out to them to discuss this further, but I
  had to leave a voicemail as well as several emails 8/10/22, 8/12/2022 and 8/15/2022.
  
  Please contact us if you have any further questions or
  concerns.
  
  Sincerely,
  Executive Consumer Relations

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ********* through GE Cares Appliance Re**ir phone 800-*******
  
  We purchased a front loading GE Smart Sapphire 5.. cu ft washer and **id recently for the warranty to be extended. Experienced an issue with washer not always starting. Called and had a tech named ******* (***) sent out to see if he could fix the issue. ******* had to order three **rts:
  
  User Interface Board (WH22x32061)
  Inverter Board (WH22X32059)
  Damper Vent (WH16X29509)
  
  ******* told us when **rts arrived to contact GE Cares and a tech would be sent out to install them. The **rts never arrived. I called in May and was told they were leaving the facility that day and to call when they arrived. They never arrived. I called in July and was put on hold for 40 minutes before being hung up on. I called back today, August 10, 2022, and spoke with customer service rep ***** who after listening to everything I said above put me on hold for a half hour before putting me back in the queue of customers as the hold then asked me to leave a number to have a rep call me back as their hold times were long.
  
  At this point I no longer want the **rts and the re**ir. I want them to honor the warranty and replace the washing machine. I can get no where with them. They do not respond to any type of correspondence and calling their phone number only gets you put on hold and then hung up on.
  
  After a year of this I need a working washing machine. Especially after all the money we spent on it and the warranty as neither were cheap.
  
  Regards,
  
  ***** ****
  **** ******** **
  ********, ** *****
  ************ h
  ***-***-**** m
  *****_****@hotmail.com

  

  Business Response

  Date: 08/12/2022

  Thank you for the opportunity to review complaint id#******** dated 08/10/2022. 
  Consumer has been contacted and made aware that parts are on back order with no ETA. He has been instructed to reach out to the extended warranty company. 
  
  Please contact me if you have any additional questions regarding this matter.
  
  

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is written to receive a full refund as I lodge this complaint about a replacement GE washing machine that we received this past February 2022 after the initial GE washing machine, same model, became unrepairable after several GE technicians came to assess the original GE washing machine as unrepairable plus an outside technician to confirm was requested.
  
  Here is the timeline:
  - May 2021: GE washing machine model GTW465ASN2WW purchased
  - November 2021: washing machine making loud, grinding noise during agitation cycle
  -GE service was requested. GE service technician unable to diagnose the problem after 3 service visits
  -GE Support recommended us to contact 3rd party appliance repair facility to diagnose the problem.
  - Action Appliance (3rd party service) recommended to replace motor and mode shifter. Both parts were ordered, received and installed.
  
  -December 2021: - Washing machine still making loud, grinding noise after replacement of parts
  -January 2022: GE approved to replace washing machine with new one (same model).
  -February 2022: New washing machine received and working OK.
  -July 2022: Washing machine causing electrical problems (lights flickering/dimming) on same circuit line.
  This issue was diagnosed by a licensed electrician.
  -GE customer service was contacted and service tech recommended to replace motor and user interface/control board -Replacement parts were installed and washing machine was working OK with no electrical issues
  
  -August 2022 Electrical problems (lights flickering/dimming) started again, one week after circuit board was replaced
  -Called GE Consumer Relations thus washing machine requires service again.
  Based on the poor performance history of this GE model I believe there are design flaws that are preventing this machine From lasting more than 6 months without working properly.

  

  Business Response

  Date: 08/19/2022

  Thank you for the opportunity
  to review complaint id#******** dated 8/10/2022

  
  A GE Factory Service technician has been
  out to service this consumers washer and determined that there is no fault
  found with the washer. Technician advised consumer that the washer needs to be
  on its own dedicated outlet.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 08/24/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. **** the GE technician did not state that the washer needed to be a on dedicated line. He stated that my wife should not use the GE feature of precise fill and she should always choose the Deep Fill feature. We purchased this washer for its Precise Fill feature. This model has design flaws that GE is unwilling to own up to. For their technician to tell my wife she has to not use features and then to waste water to use Deep Fill feature. This replacement washer is not a quality product.  Thank you for your time and diligence.
  
  
  
  
  
  
  
  Regards,
  
  
  
  **** ************

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/31/22: Cafe CHS90XP2MS1 range delivered. Cafe is a GE Appliances brand. It arrived with defects (chipped enamel, installed screws causing paint to flake, etc.).
  2/2: Opened a claim with customer service. Earliest a tech could come out was 3/2.
  3/2: Tech confirmed issues & submitted report to GE.
  3/10: Technician called to confirm that a replacement was needed & to contact GE requesting a new oven.
  3/18: Earliest I can contact GE.
  3/22: GE stated my claim was denied because it was considered cosmetic & had to be filed within 7 days of receiving appliance. I replied, informing them I filed it within 7 days but the tech couldn't see me for a month.
  3/25: GE resubmitted claim, received new claim #.
  3/30: GE received approval to replace the range but it was not in stock. I would have to wait for a new one to arrive or accept a comparable model. I chose to wait to receive the same model, there was no comparable model at the time.
  6/24: I stopped receiving updates & reached out for an update. GE closed my case & a new case had to be opened. I was told that they were in stock & could ship me a replacement. I asked if it could ship when I return home on 7/5.
  7/5: I received an email confirming my approval for an exchange & to reply back to confirm.
  7/6: I replied to accept exchange.
  7/15: I'm told they do not have the item in stock & they want to issue me a refund for what I paid for the range.
  7/16: I asked if the refund allows me to keep the range in its current state or if it needs to be returned.
  7/23: GE replied stating I won't receive a refund until after they pickup the range. This leaves me with nothing to cook on, losing money on an extended warranty purchased, & having to wait weeks-months for a newly ordered range to arrive. I replied this is unacceptable, I want it replaced or refund me & I accept range as-is.
  7/30: GE replies that they cannot leave me with a functional unit. I ask for someone to call me & to have a solution.
  8/10: Rep still has not responded.

  

  Business Response

  Date: 08/18/2022

  Thank you for the opportunity
  to review complaint id#******** dated 8/10/2022

  
  GE
  has offered this consumer a replacement under the one-year manufacturers
  warranty or a refund and GE pick up the range. At this time the consumer has
  chosen the replacement and is aware that the range is on backorder.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 08/23/2022

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  **** *******
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a refrigerator at *****. 2 weeks later it stopped working. i called for service & was referred to GE because of the manufacturer's warranty. GE took 2 weeks to come, another 2 weeks to order and receive that parts. GE installed the parts, 2 days later, the refrigerator quit working again. the unit was frezzing my eggs but would not make ice. I asked GE for a refund. GE said that they would have to repair it. they couldn't find parts until September. this whole episode started before July 4th. i finally got GE to refund the money but it will be another week before they do. the lack of customer care and responsiveness is not right; i feel as though i have been taken advcntage of and GE just didn't care about how they were treating me as a customer. I have sent several emails asking for status updates from GE without any communcation back. please check the dates on my emails and the responses sent back the custoemr service people involved need to be reassigned to a non-customer facing position.

  

  Business Response

  Date: 08/11/2022

  Thank you for the opportunity
  to review complaint id#******** dated 8/10/2022
  GE has authorized
  a refund for this consumer.
  
  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: GE Profile Refrigerator - Model No. ********** - Serial No. ********
  Purchase Date - January 02, 2022 from ******* **** ********** ******** **********
  This refrigerator broke down on July 18, 2022, approx. six months from the purchase date. We purchased a brand new GE Profile refrigerator, this is not a refurbished product. We also purchased extended warranty from a third party company, however, we are unable to utilize that warranty because of GE manufacturing warranty.
  So far, we have been getting the round around from the GE Customer Service Department.
  Below please find the calendaring of events: 1. July 27, 2022 - a GE Technician, *******, came out and determined that the condenser is defective, order a new condenser/compressor and scheduled another appointment for August 5.
  2. August 5, 2022 - a GE Technician - ******, came to our home to install the new condenser. Determined that the first technician, *******, ordered the wrong parts, was not able to install. Damaged the new condenser/compressor which is now deemed useless. Went to his van for 30 minutes to reorder, called from his van and let us know he was not able to reorder nor escalate our case. Left. Not sure where we stood. 3. Today, August 9. No word from GE re our case. We called customer service again and they are unable to come out until September 29, 2022 because they do not have the parts in stock. Are you serious? That is almost three months without a refrigerator. We have been patient with GE, but this is unacceptable. We felt that we purchased an excellent product from a reputatble company. As consumers, we there is no other recourse. We also contacted GE's so called "Consumer Advocate" department to no avail. Completely useless. We are hoping someone is listening and is willing to help us.

  

  Business Response

  Date: 08/12/2022

  Thank you for the opportunity to review complaint id#******** dated 08/09/2022 
  Consumer's parts have shipped and all should be delivered by 8/17. The service call is scheduled for 8/18.
  
  Please contact me if you have any additional questions regarding this matter.
  
  

  Customer Answer

  Date: 08/16/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  *** ********
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CASE # ********
  Complaint first filed on June 27, 2022
  Item GE Washer/Dryer stacked combo, under warranty starting April 18th, 2022
  Problems reported to GE- washer not spinning/draining/completing cycle, dryer shutting off after a few minutes during cycle and loud "ball bearing" noise while running
  Service tech sent out on three different occasions (July 18th 2022 was the last) Service appt scheduled for August 4th, 2022 but no one showed up.
  August 9th, 2022 (1:53pm) received email from GE Consumer Relations stating they're allowing us $250 to have another service person come out and repair the appliance. This is after the 2 people that GE initially sent out deemed the appliance Non-Repairable.
  We just want it replaced or the money to replace it, simple.
  We can't even wash our clothes at our new home.
  GE also told us that they would send us a $75 check to offset the cost of a laundry mat. We have yet to receive that check.
  Every time we try to call, we are on hold for hours.

  

  Business Response

  Date: 08/10/2022

  Thank you for the opportunity
  to review complaint id#******** dated 8/9/2022

  
  GE has authorized
  a product replacement for this consumer under the one-year manufacturing warranty.
  The replacement order has been processed.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  **** ******
  
  
  
  

  ---