Complaints

This profile includes complaints for GE Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GE Appliances

  40225 Zip Code - Appliance Park Louisville, KY 40225-0001

  
• 

  GE Appliances

  Appliance Park Louisville, KY 40225-0001

  
• 

  G E Appliance Service

  PO Box 644805 Pittsburgh, PA 15264

• 

  General Electric

  1461 N 40th St Allentown, PA 18104

• 

  General Electrical Products

  110 Gibraltar Rd Ste 220 Suite 220 Horsham, PA 19044

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a GE Profile 30-in 5.6-cu Self-Cleaning Air Fry Oven Slide-in Gas Range from ***** on 1/08/2022 which was delivered on I/18/2022 but unknown to us it had not been converted to propane. We eventually realized something was wrong and called ***** who then told us that we needed to work directly with GE.
  
  They could not get a repair person to come until July 5. He said he was only able to repair 3 burners and was preparing to leave. I told him I was not comfortable with that; he then proceeded to tear our stove down. After he had it apart I found out he was not a GE tech but instead a contractor. He said he needed to order a part and that he would come back the following Tuesday to finish repairing it.(He was using his laptop to help him do the repair)
  I did not want him to do the work and preferred to have a GE technician finish the job as it is a propane stove and I was concerned of our safety. After countless hours on the phone I was able to get an appointment with a certified GE tech for July 19, 2022 which was yesterday. He called to say he was on his way and I asked him if he had the part. He did not know what I was talking about so I explained what had occurred. He then said that he nor any other GE tech would do this job.
  
  His report to GE:
  
  
  GE: *******************************
  Subject: FW: Call Number: ********* Tech: ********
  Hello,
  Please tech notes below.
  Call Details:
  Service Date:
  Service Span: 13:47-15:47
  ***** *************
  ** ****** **
  *** ******* ** Model: UNK
  Serial: UNK
  Install:
  Tech Notes: I am not touching this stove, an alternate
  servicer tore the entire stove part and put it back together
  again and now there are problems. This is a gas stove.
  CR can issue them a new unit or get the alternate one
  out there to repair it. This is a liability on steroids
  GE offered to replace the stove and install it for $1,610. I paid $2,474. I prefer a free unit/install or refund.

  

  Business Response

  Date: 07/29/2022

  Thank you for the opportunity
  to review complaint id#******** dated 7/20/2022

  
  GE has offered
  this consumer a buyback for his range or him pay the difference for an upgraded
  unit. However, he will be responsible for having the unit converted to LP gas.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 08/04/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ***** *************
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:07/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My original correspondence between GE and myself.
  Case number: ********
  "I have called to the customer support line about my dryer door 5 separate times, this is been an ongoing issue since February. Your support team has told me it was available from back order and wait 2 - 5 business days.
  Today 07/12/2022 I called yet again and was told for a 5th time the door was available and would be shipped. I would like a confirmation that the part is shipped.
  Here are the confirmation numbers I've received over the course of my phone calls:
  
  First order number: **********
  Customer relations number: ********
  Second order number: *********"
  
  Jul 12, 2022, 3:23 PM (8 days ago)
  *********************************
  The part is scheduled to ship by the end of the day today.
  
  Best Regards,
  GE Parts Team
  
  Myemail
  Wed, Jul 13, 9:32 PM (7 days ago)
  to General
  
  Double checking that it was shipped.
  
  Thanks,
  
  ***** *.
  
  *********************************
  Thu, Jul 14, 12:37 PM (6 days ago)
  You would need to contact the Tech Ordered Parts Department at ************. Monday - Friday 7am - 4pm CT.
  
  Myemail
  Thu, Jul 14, 2:33 PM (6 days ago)
  
  So, you're telling me that you can't look it up and/or call them yourself?
  
  *********************************
  Jul 14, 2022, 3:39 PM (6 days ago)
  I cannot access tech related orders. I could only see a date as to when the part would ship. You would need to contact them directly.
  
  Myemail
  Jul 15, 2022, 2:47 PM (5 days ago)
  Then how did the original messenger know it was scheduled to ship? Is it too much to ask to forward my concerns to the proper channels?
  
  Also please put your name at the bottom of your replies. I'm sure there is not only one person working all of GE's emails.
  
  *********************************
  Jul 16, 2022, 1:25 PM (4 days ago)
  I can show the date on the order, however, as far as information related on the part itself you would need to contact the department that handles tech

  

  Business Response

  Date: 08/02/2022

  Thank you for the opportunity
  to review complaint id#******** dated 7/20/2022
  GE has sent the parts for this consumer.
  
  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GE refrigerator though **** ***** online. It was delivered and professionally installed on June 27th (Original delivery date was June 24 but was rescheduled prior to delivery). Since the unit has been installed, the refrigerator portion has not cooled down (the freezer portion has been fine). Within 48 hours of my appliance delivery and installation, I reached out to the **** ***** customer service line which routed me to the GE Appliances service line. Once on the GE service line, it was suggested to make an online request for service. I went online and made an appointment for the next day. However, the 3rd party servicer called me later that day and told me they could not come until July 13, since they were overbooked and closed the week of July 4th. Following this process and thinking that it there was an issue with installation, I waited until the servicer came. When the servicer came, he told me that the fridge needed a part and that he could not come back until July 26th. I called the **** ***** line again on July 13th which sent me back to GE Appliances. While on the phone with GE Appliances, a request was made for a replacement. I do not want a new $2300 refrigerator that needs a part because the expectation of buying something new is that it works without additional parts. I was told my request would take up to 48 hours. I was contacted on July 15th that the request was rejected and that they want to move forward with service. I called the customer service line that day and requested to speak to a supervisor about the rejection. A supervisor was unavailable and I was put a queue to be contacted within 48 hours. However, since July 15 was a Friday that meant the next Monday or Tuesday. I did not hear back from anyone by 2pm on Tuesday July 19th, so I called again the same day. A supervisor was not available for me to speak with again and I've been put in another up to 48 hour queue.

  

  Business Response

  Date: 07/25/2022

  Thank you for the opportunity to review this consumer's situation. 

  I am sorry to hear of the issues this consumer has experienced with her replacement refrigerator. 

  I tried calling her to discuss this further, but I had to leave a voicemail.  I will continue to reach out but also left my contact number.

  Please contact me if you have any further questions or concerns. 

  Customer Answer

  Date: 07/29/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. 
  

  I received a call and voicemail. I called back within an hour on 7/25/2022 and did not get an answer, so I had to leave a voicemail. I called again on 7/28 with no answer and left another voicemail. I have yet to receive any call back.

  
  
  
  Regards,
  
  
  
  ***** ******

  

  Business Response

  Date: 08/04/2022

  Thank you for the opportunity to review this consumer's complaint. 

  I have confirmed that the refrigerator was delivered and installed on 8/2.  

  She was satisfied with the resolution and the case is now now closed. 

  Please let us know if there are any further questions or concerns.

  Sincerely, 

  Executive Consumer Relations

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a stackable washer dryer combo on 5/11 and was delivered 5/22, I hooked it up on6/7, dryer works great, washer won’t turn on. I’ve been dealing w/ ***** and GE product support I’m still with out a machine I’m paying for, I’m trying to get a (RA #) which I was told I need for exchange, I submitted my receipt and nobody will help, ******* from GE tells me I need it from ***** and ***** tells me I need it from GE , nobody is willing to help or work with me.
  **** *****

  

  Business Response

  Date: 07/25/2022

  Thank you for the opportunity to review complaint id#******** dated 07/25/2022. 
  Consumer’s replacement has been processed. He will allow the delivery company to call him with a delivery date. 
  
  Please contact me if you have any additional questions regarding this matter.
  
  

  Customer Answer

  Date: 07/26/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ******* *****
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a stackable washer/dryer from **** ***** in November 2021. Model No. ************. Since the purchase, numerous items have been ruined with sticky black marks because of a defect in the dryer that is now acknowledged by GE on their website. I advised GE of this issue and a warranty repairman was sent out to repair the issue on February 4, 2022 and February 11, 2022. I replaced the damaged items, including bedding, believing the issue was corrected. It was not. I again contacted GE for repair. This repairman ordered a different part than the initial repairman and did that repair on June 24, 2022. To date, I have not noticed additional black marks on the clothes I put in the dryer.

  

  Business Response

  Date: 08/01/2022

  Thank you for the opportunity
  to review complaint id#******** dated 7/20/2022

  
  As
  a gesture of goodwill GE has offered this consumer reimbursement of clothing
  damage in the amount $131.03. Consumer has also been offered a one-year letter of
  commitment for a functional repair warranty. Pending consumer decision on
  acceptance.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 08/01/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ***** *******
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,
  I bought a GE washer and dryer from ****** **** *********** ****** ** *********** on 4/4/2200 and it was delivered on 4/5/22. A week after purchasing it began to act up. I called ****** since thats where I purchased it to notify them something was wrong. They sent a service tech out and he spent about an hour scratching his head and said I'll have to research it. After a week went by I contacted ****** to find out if parts were ordered or a replacement was being sent. I was told that the repair service that came out stated they couldn't fix it. When I asked for a new washer I was told they couldn't do that. I called corporate and was told that I need to contact GE. I called GE explained the problem and they were sending out a repairman the following week. The guy showed up, plugged in his machine and started rattling off problems. He finally settled on the computer board was bad. He ordered the part, it got delivered to my house and I spent another week trying to get ahold of someone to fix it. I had to call GE back, they contacted the repair service and scheduled a day the following week to repair it. The tech came out, replaced it and refused to stick around to see if it worked. It didn't. I called GE again and got transferred to the resource department and spoke to *****. He said he had to get a case started and get the tech notes forward it to his bosses and its only done on Tuesday thru Friday. This was 7/14. He said he'd call back on the 19th. I had to call GE and was told he wasn't available. I spoke to **** (refused to give me her last name) who stated that they were still waiting on the tech notes and didn't know when that would be. I told her not acceptable as I'd been trying to get this brand new washer fixed for months so just give me a new one. I was told they couldn't do that until they got all the info. I'm beyond ****** ***! I'm spending money going to the laundromat when I spent almost 1400 on a machine I barely could afford

  

  Business Response

  Date: 07/26/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated 7/19/2022.
  
  I tried calling the consumer on 7/26/22, but my
  call went to a full voicemail box.  I
  emailed the consumer on 7/26/22 to call me to discuss her complaint.
  
  **** ******

  Customer Answer

  Date: 07/28/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  **** *****
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** **** purchased us a Opal Nugget Ice Maker. After a few weeks it started making very loud screeching noises. A week or two after that It would not make ice at all just tell me to “Add Water” which was full in both the reservoir and side tank. I tried to troubleshoot from instruction manual and via the app by WiFi to no avail. I’ve left it unplugged for a week or two at a time to see if that would reset it and still nothing. I’ve called, and left emails and gotten replies that they have received my ticket and someone will contact me within 48 hours. No one has at all. This is a very Costly machine and I can’t get any help at all.

  

  Business Response

  Date: 07/21/2022

  Thank you for the opportunity to
  review Complaint ID# ******** dated 7/19/2022.
  
  The OnPoint team will be reaching out to the
  consumer to resolve  their issue.   
  
  **** ******

  Customer Answer

  Date: 07/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ***** ********
  
  
  
  

  ---

  
  
  
  
  
   
  

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April2022 bought GEwash center as item was being taken off the delivery truck driver states this is broken. It returned to store. Went to store and bought an additional was center delivered 4/28 first load dryer doesn’t work. I call GE and they send a repairman 5/28. Despite several calls to repair man and GE I hear nothing. I go to another company And buy another wash center GE. Repair guy to fix wash center number one comes 6/28 and additionally purchased wash center is delivered that day. Repair company sent by GE states wan center 1 can not be repaired and gives me a case number. Wash center number 2 starts a wash cycle but will not wash. Now I have 3000.00 in appliances that do not work. I have called GE 13 times since 6/28 and to date no one has called me back and I still have no working wash center.

  

  Business Response

  Date: 07/25/2022

  Thank you for the opportunity
  to review complaint id#******** dated 7/19/2022
  GE has authorized
  a refund for this consumer.
  
  Please contact me if you have
  any additional questions regarding this matter.

  Customer Answer

  Date: 07/25/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was informed by GE that they would refund me which is great news however, I would need to find a way to dispose of the product as they do not have a service provider in my area. This means I will need to hire someone to pick up and dispose of appliance. I am a military wife whose husband is deployed therefore I do not have the means to take care of the disposal myself and would need to outsource this job. I feel like if they can deliver a product they should be able to pick up said appliance
  
  Regards,
  
  
  
  ******** *****

  

  Business Response

  Date: 07/27/2022

  Thank you for the opportunity
  to review complaint id#******** dated 7/25/2022
  GE has authorized
  a refund for this consumer.
  
  Please contact me if you have
  any additional questions regarding this matter.
  

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an AC Summer of 2020, the GE 8,000 BTU. At the time of purchase, I also purchased warranty. The AC stopped working. An alert for the filter would come on, I cleaned the filter and pressed the reset button… nothing. Then it would turn on for one second and then shut off. As the weather is getting hotter I decided to out the AC on and it still doesn’t work. Today, July 18, 2022 at 1:45pm I went into a local ** ******* * **** and was told that my warranty expired, there was nothing they can do, and I needed to pay for a new AC. This was not stated at the time of purchase, now I’m liable to pay for a new AC. It hasn’t been 2 years!! That’s $450.00 down the drain. This is ridiculous! Is there anything that can be done? This is not fair.

  

  Business Response

  Date: 08/02/2022

  Thank you for the opportunity
  to review complaint id#******** dated 7/18/2022
  GE has authorized
  a goodwill certificate for this consumer.
  
  Please contact me if you have
  any additional questions regarding this matter.

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a GE refrigerator from **** ***** and it was delivered on March 31st 2022. It costed 2238.31 and it includes extra insurance. On July 1st 2022, it stopped working both the freezer and fridge. I called service at the ******** insurance that I had bought and they said it was a manufacturer defect and it was a manufacturer that need to repair it. GE came on Tuesday the 5th July 2022. He said parts would only Come on August 24th 2022, which was more tHan 2 months away. I called customer service and complained that it would be impossible to leave without a fridge for more than 2 months. GE was not helpful at all and have been very rude until now. I called them **** ***** asking them to replace the fridge or return my money. **** ***** called GE and they have had a great s
  Hard time with GE too. After constant calls and complaints, GE sang parts on Thursday the 14th and installed parts on Friday the 15th. The technician said wait 24h for fridge to cool down and it would be stable by today Monday. The fridge is still not working. I called to complaint again and GE can only come on July 26th. I said it cannot be. It is a defect product and GE does not care again. I have been without basic need foods such as milk, yogurt, cheese, meat, fish, veggies and do not have money to keep going to restaurants and on top of Covid situations where I do not feel safe going out for eating.
  GE is an awful company and I want this fridge out of my apartment and I want my money back.
  This is all now affecting my health and I blame GE and **** ***** for it.
  
  Can you please urgently help me?
  Thank you so much in advance.
  Best regards,
  ******

  

  Business Response

  Date: 07/22/2022

  Thank you for the opportunity to review complaint id#******** dated 07/19/2022. 
  Consumer’s buyback has been processed. She will hear from the delivery team once they have her check. 
  
  Please contact me if you have any additional questions regarding this matter.