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Business Profile

Loans

Republic Finance, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Republic Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 167 total complaints in the last 3 years.
    • 56 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a personal loan from Republic Finance back in May 2023, and this loan is a secured personal loan. I used my shed and personal computer as collateral. I also added two of their voluntary product insurance options, credit property insurance, and life insurance. On 10/30/23 my shed was destroyed due to a fire. The branch manager refused to help me with this issue (Republic Finance branch located at 3929 Airport BLVD STE 3-103 Mobile, AL *************). I want this company to file my insurance claim that should pay off my remaining loan balance if it was not a scam.

      Business Response

      Date: 12/20/2023

      Dear BBB Complaint Department:

      Thank
      you for your correspondence dated December 10, 2023.  It is our goal at Republic Finance, LLC
      ("Republic Finance") to provide excellent customer
      service and we welcome the opportunity to address the concerns of our
      customers.  Please allow this to serve as
      Republic Finance's response to case #20982621.  As requested by the BBB guidelines, we have
      left all personal identifying information, including the consumer's name, out
      of this response.  Instead, we refer to the
      consumer as "the Consumer."

      Upon
      receiving this complaint, Republic Finance immediately investigated the
      statements made therein. Additionally, Republic Finance’s Branch has attempted
      to reach the Consumer by phone to discuss the matter in detail with no success and
      is in the process of attempting to reach a mutually agreeable resolution. Republic
      Finance has honored the Consumer’s request to file an insurance claim. Republic Finance
      is mailing a letter under separate cover to the Consumer to provide a more
      detailed explanation regarding the resolution.

      If you
      have any questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor

    • Initial Complaint

      Date:12/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a debt settlement set up for my account. I switched companies for my program and my account was not added. Once I realized this, I attempted to reach out to place account on settlement. I was threatened with garnishments of check or paying full amount. I tried to get account added and explained. I reached out online in attempt to mediate. I was hung up on with no help.

      Business Response

      Date: 12/13/2023

      Dear BBB Complaint Department:

      Thank
      you for your correspondence dated December 7, 2023.  It is our goal at Republic Finance, LLC
      ("Republic Finance") to provide excellent customer
      service and we welcome the opportunity to address the concerns of our
      customers.  Please allow this to serve as
      Republic Finance's response to case #20975441.  As requested by the BBB guidelines, we have
      left all personal identifying information, including the consumer's name, out
      of this response.  Instead, we refer to the
      consumer as "the Consumer."

      Upon
      receiving her complaint, Republic Finance immediately investigated the
      statements made therein. Additionally, Republic Finance’s Regional Vice
      President discussed the matter in detail on December 11, 2023 and is in the process
      of reaching a mutually agreeable resolution with the Consumer. Republic Finance
      will continue to work with the Consumer until this matter is satisfactorily resolved.

      If you
      have any questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor

    • Initial Complaint

      Date:11/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with REPUBLIC FINANCE, LL. I do not have a contract with REPUBLIC FINANCE, LL. They did not provide me with the original contract as I requested.

      Business Response

      Date: 12/07/2023


      Dear BBB Complaint Department:

      Thank you for
      your correspondence dated December 5, 2023. It is our goal at Republic Finance,
      LLC (“Republic Finance”) to provide excellent service and we
      welcome the opportunity to address the concerns of our customers. Please allow
      this to serve as Republic Finance’s response to case #20938927.  As requested by the BBB guidelines, we have
      left all personal identifying information, including the consumer’s name, out
      of this response. Instead, we refer to the consumer as “the Consumer.”

      Republic
      Finance immediately reviewed the Consumer’s statements made therein. Under the
      Fair Credit Reporting Act (“FCRA”), Republic Finance is obligated to
      investigate credit disputes that are complete and meet certain
      requirements.  According to the FCRA, a
      dispute notice is complete when it is submitted in writing directly to the creditor
      (i.e., not through a private, non-profit organization such as the BBB) and
      includes the following: (1) sufficient information to identify the account in
      dispute (e.g., consumer's full name, address, telephone number, and account
      number); (2) the specific information that is being disputed and an explanation
      of the basis for the dispute; and (3) all supporting documentation or
      information to substantiate the dispute, to the extent available (e.g., a copy
      of the relevant portion of the consumer report that contains the allegedly
      inaccurate information, a police report, a fraud or identity theft affidavit, a
      court order, or account statements). Therefore, Republic Finance has determined
      the Consumer’s credit dispute is incomplete because it does not meet all of the
      three afore-mentioned requirements.  If the
      Consumer has any additional information to satisfy the requirements set forth
      above, she is welcomed to submit a complete dispute notice directly to:
      Republic Finance, LLC, Attn: Credit Dispute Team, 7031 Commerce Circle, Suite
      100, Baton Rouge, LA 70809-1394.  Upon
      receipt of the Consumer’s complete dispute notice, Republic Finance will
      investigate the dispute, correct any inaccuracies that may be discovered, and
      report back to her. Republic Finance will mail a letter under separate cover to
      the Consumer to honor her request for a copy of the original contract.

                    If
      you have any questions or additional information, please feel free to contact
      me.

      Sincerely,
      **** *****
      Compliance Supervisor

    • Initial Complaint

      Date:11/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress.

      Under 15 USC 1681 Section 602, I have the right to financial privacy, and I expect my information to remain confidential.

      Furthermore, 15 USC 1681 Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided.

      I have identified inaccuracies on my credit report from REPUBLIC FINANCE, impacting my financial well-being. I request these inaccuracies be corrected promptly.

      Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances.

      For reference, my account details are as follows:
      Account Number: *********

      I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information.

      Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns.

      Thank you for your immediate attention to this matter.

      Sincerely,
      ****** ******

      Business Response

      Date: 12/04/2023

      Dear BBB Complaint Department:

      Thank you for
      your correspondence dated November 29, 2023. It is our goal at Republic
      Finance, LLC (“Republic Finance”) to provide excellent service
      and we welcome the opportunity to address the concerns of our customers. Please
      allow this to serve as Republic Finance’s response to case #20933495.  As requested by the BBB guidelines, we have
      left all personal identifying information, including the consumer’s name, out
      of this response. Instead, we refer to the consumer as “the Consumer.”

      Republic
      Finance immediately reviewed the Consumer’s statements made therein. Under the
      Fair Credit Reporting Act (“FCRA”), Republic Finance is obligated to
      investigate credit disputes that are complete and meet certain
      requirements.  According to the FCRA, a
      dispute notice is complete when it is submitted in writing directly to the creditor
      (i.e., not through a private, non-profit organization such as the BBB) and
      includes the following: (1) sufficient information to identify the account in
      dispute (e.g., consumer's full name, address, telephone number, and account
      number); (2) the specific information that is being disputed and an explanation
      of the basis for the dispute; and (3) all supporting documentation or
      information to substantiate the dispute, to the extent available (e.g., a copy
      of the relevant portion of the consumer report that contains the allegedly
      inaccurate information, a police report, a fraud or identity theft affidavit, a
      court order, or account statements). Therefore, Republic Finance has determined
      the Consumer’s credit dispute is incomplete because it does not meet all of the
      three afore-mentioned requirements.  If the
      Consumer has any additional information to satisfy the requirements set forth
      above, he is welcomed to submit a complete dispute notice directly to: Republic
      Finance, LLC, Attn: Credit Dispute Team, 7031 Commerce Circle, Suite 100, Baton
      Rouge, LA 70809-1394.  Upon receipt of the
      Consumer’s complete dispute notice, Republic Finance will investigate the
      dispute, correct any inaccuracies that may be discovered, and report back to him.

                    If
      you have any questions or additional information, please feel free to contact
      me.

      Sincerely,
      **** *****
      Compliance Supervisor

    • Initial Complaint

      Date:11/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved from Mississippi to Maine with my parents on 2/28/2023. I registered my car at my local town hall in *** ***** ** order to receive Maine plates(tags) for my 2010 Jeep Cherokee in early March 2023. The clerk at Town Hall sent information to Republic Finance in Laurel MS requesting titling information on my vehicle be sent to Maine DMV. Additionally, Maine DMV sent Republic Finance a follow up letter on June 30 2023 still requesting the title information from Republic Finance as well as sending me a copy of that letter which we immediately forwarded to Republic Finance in Laurel MS asking them to take care of this immediately. I received an additional letter from Maine DMV on October 20, 2023 stating my plates(tags) on my vehicle would be suspended on 11/12/23 which again I forwarded the letter to Republic Finance in Laurel MS. I phoned to follow up with Republic Finance on 10/25/23 and again on 10/26/23 and spoke with **** ******* I submitted a payment over the phone of $100 and received confirmation # ********** and promised to send additional payments every 2 weeks in order to catch up and again asked her to send my title information directly to Maine DMV. Another payment of $202 was sent on 11/15/23. I have received no additional information or have had my emails returned by Ms. Murphy to date. This morning, 11/24/23, I was stopped by a ******* Maine police officer who informed me my plate/registration had been cancelled! I explained the situation to him and fortunately, he let me go. I immediately sent an email to Bree this morning and still have not had a response and clearly they never sent my title information to Maine DMV. She stated she would and once I got back on track with payments, they would rewrite my loan with them but would only do that in person which is financially and physically impossible for me to do as I currently reside in Northern Maine near the Canadian border. I made some car repairs but more needed.

      Business Response

      Date: 12/04/2023

      Dear BBB Complaint Department:

      Thank
      you for your correspondence dated November 26, 2023.  It is our goal at Republic Finance, LLC
      ("Republic Finance") to provide excellent customer
      service and we welcome the opportunity to address the concerns of our
      customers.  Please allow this to serve as
      Republic Finance's response to case #20912179.  As requested by the BBB guidelines, we have
      left all personal identifying information, including the consumer's name, out
      of this response.  Instead, we refer to the
      consumer as "the Consumer."

      Upon
      receiving her complaint, Republic Finance immediately investigated the
      statements made therein. Additionally, Republic Finance’s Regional Vice
      President discussed the matter in detail on December 1, 2023 and attempted reached
      a mutually agreeable resolution with the Consumer on December 1, 2023. Republic
      Finance considers this matter satisfactorily resolved.

      If you
      have any questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor

    • Initial Complaint

      Date:11/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Republic finance sent me a check in the mail 2022 for a loan. I was desperate since my job had switch the terms of payroll. I cashed the check and started making payments. I mae my payments every months (not always on time) but they refused to change the due date on the loan. I only get paid on the last day of every month. I was current until I went on maternity leave. I called and asked if they could help me out by lowering my payment or even doing a deferrent. they said they do not offer deferrents in my state, which is odd because One Main Financial had no problem offering me a deferment until my maternity leave was over. I was not able to make the payments during my leave but when I returned to work, I could start. I attempted to access my online account, I was locked out. I was told I could no longer make payments online until my account was settled up. I was furious and reached out to customer service. A lady called, left her number, and i called back. I was not able to leave a message and she never called me back. I provided my checking account information to deduct the payments of $300 a month, which i have not seen deducted. I want to get caught up on this loan but I feel like I am in a bad spot and no one at this company will help me remedy this situation. I am frustrated and just want to pay on the debt, access my account on line and pay the bill.

      Business Response

      Date: 11/20/2023

      Dear BBB Complaint Department:

      Thank
      you for your correspondence dated November 8, 2023.  It is our goal at Republic Finance, LLC
      ("Republic Finance") to provide excellent customer
      service and we welcome the opportunity to address the concerns of our
      customers.  Please allow this to serve as
      Republic Finance's response to case #20838921.  As requested by the BBB guidelines, we have
      left all personal identifying information, including the consumer's name, out
      of this response.  Instead, we refer to the
      consumer as "the Consumer."

      Upon
      receiving her complaint, Republic Finance immediately investigated the
      statements made therein. Additionally, Republic Finance’s Attorney Performance
      Specialist discussed the matter in detail on November 16, 2023 and attempted to
      reach a mutually agreeable resolution with the Consumer on November 16, 2023. Republic
      Finance considers this matter satisfactorily resolved.

      If you
      have any questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor

      Customer Answer

      Date: 11/21/2023



      Complaint: 20838921



      I am rejecting this response because:

       

      A conversation does not count as being resolved. I have yet to receive any documentation regarding this agreement that was made over the phone and no one has advise me as to how to make payments. I cannot even access my account online to make payments and when I call the local office, they won't accept my payment. 



      Sincerely,



      ***** ******

      Business Response

      Date: 11/24/2023

      Dear BBB Complaint Department:

      Thank you for
      your correspondence dated November 21, 2023 regarding Republic Finance, LLC’s (“Republic Finance”) response to Complaint
      Case #20838921.  Please allow this to
      serve as Republic Finance’s response to the Consumer’s rebuttal to our response
      submitted to the BBB on November 20, 2023 regarding this matter.

      Republic Finance
      immediately investigated the Consumer’s rebuttal and her statements made
      therein. Republic Finance has confirmed with
      the BBB that the Consumer’s complaint and desired resolution are outside the
      BBB’s purview due to the fact that it pertains to a matter allegedly involving
      active litigation. Republic Finance will continue working with the Consumer to
      find a resolution and considers this matter closed.

      If you have any
      questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor

    • Initial Complaint

      Date:10/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has an extremely high interest rate. I have had a stroke and other medical problems that had affected my ability to payback the loan. This company has a hold against my social security number and is stopping me from getting other loans or any other help. Each company that I have tried to seek help from is denied because this company has a hold. They never gave me the opportunity to get back on my financial stability to repay them. I would like for this hold to be remove and for them to stop harassing my references.

      Business Response

      Date: 10/23/2023

      Dear BBB Complaint Department:

      Thank
      you for your correspondence dated October 18, 2023.  It is our goal at Republic Finance, LLC
      ("Republic Finance") to provide excellent customer service and
      we welcome the opportunity to address the concerns of our customers. Please
      allow this to serve as Republic Finance's response to complaint case #20745936.
      As requested by the BBB guidelines, we have left all personal identifying
      information, including the consumer's name, out of this response.  Instead, we refer to the consumer as "the
      Consumer."

      Upon
      receiving her complaint, Republic Finance immediately investigated the
      statements made therein. As a part of its investigation, Republic Finance’s Regional
      Vice President (“RVP”) attempted to contact the Consumer to discuss this
      matter, and to reach a mutually agreeable resolution, with the Consumer. Specifically,
      Republic Finance’s RVP attempted to reach the Consumer by telephone to discuss
      this matter on October 23, 2023, but was unsuccessful in his attempts due to
      the phone numbers provided by the Consumer not being in service for calls.
      Republic Finance mailed a letter on October 23, 2023 to the Consumer requesting
      that she return our calls to discuss this matter in detail. As of the date of
      this response, the Consumer has not contacted Republic Finance.

      If you
      have any questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor

    • Initial Complaint

      Date:10/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a check in the mail offering me a loan with my payment being $109.00 a month and every month that I make a payment for 109 the full amount is not going to my loan they are taking a certain amount for interest instead of my loan the amount that I owe would be a lot lower if the full amount was going on my account when I accepted the loan it didn't say anything about making two payments on the loan it was for the loan not interest i feel like im already paying a high interest rate on the loan and i feel like the full amount of $109 should be going on my loan account

      Business Response

      Date: 10/16/2023

      Dear BBB Complaint Department:

      Thank you for your
      correspondence dated October 4, 2023.  It
      is our goal at Republic Finance, LLC ("Republic Finance") to
      provide excellent service to our customers and we welcome the opportunity to
      address their concerns.  Please allow
      this to serve as Republic Finance's response to case  #20696436. 
      We have left all personal identifying information, including the
      consumer's name, out of this response. 
      Instead, we refer to the consumer as "the Consumer."

      Upon receiving the Consumer’s complaint,
      Republic Finance immediately investigated the statements made therein and
      respectfully disagrees with the Consumer’s representations. Republic Finance
      operates within all federal and state laws and regulations applicable to its
      business and does not engage in any unethical business practices. Through its
      investigation, Republic Finance has concluded that the interest rates on the
      Consumer’s loan are accurate and are not excessive. Specifically, the Consumer
      entered into a loan agreement with Republic Finance on January 18, 2022, with a
      total of payments amount of $3,270.00, which includes an amount financed of $2,281.67,
      a $778.33 finance charge, a $120.00 surcharge, and a $90.00 account maintenance
      fee. The Federal Annual Percentage Rate (“APR”) on the loan is 29.99% and the
      State APR is 22.99%. Importantly, Republic Finance notes that finance charges
      on consumer loans where the amount financed is equal to or greater than
      $2,000.00 are deregulated in Alabama and are limited only by the interest-usury
      provisions set forth in Ala. Code § 5-19-3(e), § 8-8-5, and Regulation §
      155-2-2-.09. Accordingly, the terms, fees, charges, and interest rates on the
      Consumer’s loan were made in compliance with those laws and regulations. Based
      on its investigative findings, Republic Finance does not believe the Consumer’s
      requested relief is warranted. Additionally,
      the Regional Vice President discussed the loan terms with the Consumer on October
      5, 2023 and attempted to reach a resolution. The Consumer disagreed with the explanation
      given and ended the call.

                    If the
      Consumer has information contrary to Republic Finance’s findings, he is
      welcomed to provide that information for Republic Finance to review, and if
      necessary, further investigate.


      If you
      have any questions or additional information, please feel free to contact me.

      Sincerely,

      **** *****
      Compliance Supervisor

    • Initial Complaint

      Date:09/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company never filed an insurance claim on property lossed due to fire but is seeking full payment of loan.

      Business Response

      Date: 10/09/2023

      Dear BBB Complaint Department:

      Thank
      you for your correspondence dated September 28, 2023.  It is our goal at Republic Finance, LLC
      ("Republic Finance") to provide excellent customer
      service and we welcome the opportunity to address the concerns of our
      customers.  Please allow this to serve as
      Republic Finance's response to case #20669547.  As requested by the BBB guidelines, we have
      left all personal identifying information, including the consumer's name, out
      of this response.  Instead, we refer to the
      consumer as "the Consumer."

      Upon
      receiving his complaint, Republic Finance immediately investigated the
      statements made therein. Additionally, Republic Finance’s Regional Vice
      President discussed the matter in detail on October 3, 2023 and reached a
      mutually agreeable resolution with the Consumer on October 3, 2023. Republic
      Finance and the Consumer consider this matter satisfactorily resolved.

      If you
      have any questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor

    • Initial Complaint

      Date:09/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a check in the mail from Republic Finance located in Rockhill SC in February of 2022 and decided to deposit it and use the cash for a weekend escape. I noticed on the letter with the check that it had 30 monthly payments of 120 dollars. So I decided that I would pay the loan back quicker by paying 240 a month, there were a couple of months that I only paid between 60 to 120 just to make aa payment even though no payment was due. So after paying on the loan now for 18 months I call the branch to see what the balance was and they told me that I still owed 445 and some change on the loan. I was a little bit perplexed to the amount still owed. I told the customer service rep that I did not believe that I owed that much and he told me that the loan is front loaded with interest to which I understand with a loan having a interest rate as high as it was. I told him that I had a amortization spreadsheet breaking down the loan if I paid more principle on my payments but he insisted that I still had a balance higher than I believe I should have. I feel like that are trying to get the full amount of the loan as if I had paid the regular payments over the term of the loan. I still have about 12 months on the terms of the loan.

      Business Response

      Date: 09/28/2023

      Dear BBB Complaint Department:

      Thank
      you for your correspondence dated September 25, 2023.  It is our goal at Republic Finance, LLC
      ("Republic Finance") to provide excellent customer
      service and we welcome the opportunity to address the concerns of our
      customers.  Please allow this to serve as
      Republic Finance's response to case #20652486.  As requested by the BBB guidelines, we have
      left all personal identifying information, including the consumer's name, out
      of this response.  Instead, we refer to the
      consumer as "the Consumer."

      Upon
      receiving his complaint, Republic Finance immediately investigated the
      statements made therein. Additionally, Republic Finance’s Regional Vice
      President discussed the matter in detail on September 26, 2023 and reached a
      mutually agreeable resolution with the Consumer on September 26, 2023. Republic
      Finance and the Consumer consider this matter satisfactorily resolved.

      If you
      have any questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor

    Republic Finance, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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