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Business Profile

Loans

Republic Finance, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Republic Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 167 total complaints in the last 3 years.
    • 56 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      05/31/2024 received call from ******* at the Paducah Location of Republic Bank requesting me to pay her an additional 18.00 towards my debt because the wage garnishment was incorrect. I currently have a wage garnishment to pay this debt and have no control on the amount that is taken from my check as I do not work in payroll.

      Business Response

      Date: 06/11/2024

      Dear BBB Complaint Department:

      Thank
      you for your correspondence dated May 31, 2024.  It is our goal at Republic Finance, LLC
      ("Republic Finance") to provide excellent customer service and
      we welcome the opportunity to address the concerns of our customers. Please
      allow this to serve as Republic Finance's response to case #21784876. As
      requested by the BBB guidelines, we have left all personal identifying
      information, including the consumer's name, out of this response.  Instead, we refer to the consumer as "the
      Consumer."

      Upon
      receiving his complaint, Republic Finance immediately investigated the
      statements made therein. As a part of its investigation, Republic Finance’s Regional
      Vice President (“RVP”) attempted to contact the Consumer to discuss this
      matter, and to reach a mutually agreeable resolution, with the Consumer.
      Specifically, Republic Finance’s RVP attempted to reach the Consumer by
      telephone to discuss this matter on June 4, 2024, June 5, 2024, and June 10,
      2024, but was unsuccessful in his attempts. Republic Finance mailed a letter on
      June 11, 2024 to the Consumer requesting that she return our calls to discuss
      this matter in detail. As of the date of this response, the Consumer has not
      contacted Republic Finance.

      If you
      have any questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor

    • Initial Complaint

      Date:05/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Republic reported incorrect information on my credit report. Since 12/07/2022.I wasn't late the days they reported to the present. I believe since I was unable to pay the loan and settled with a Debt consolidation company a lower amount owed and Republic agreed to that settlement. $137.05 X 18 = $2466.90 paid and have a balance as of 06072024 of $959.35. Which is incorrect on Experian and Equifax reports. Also the days late ,should have been marked PP, Not 120, 150, 180 days late.

      Business Response

      Date: 05/24/2024

      Dear BBB Complaint Department:

      Thank
      you for your correspondence dated May 18, 2024. It is our goal at Republic
      Finance, LLC ("Republic Finance") to provide excellent
      customer service and we welcome the opportunity to address the concerns of our
      customers. Please allow this to serve as Republic Finance's response to case #21725107.
      As requested by the BBB guidelines, we have left all personal identifying
      information, including the consumer's name, out of this response. Instead, we
      refer to the consumer as "the Consumer."

      In his
      complaint, the Consumer disputes the way certain information regarding his Republic
      Finance account is being reported to the credit reporting agencies. Republic Finance
      immediately investigated the Consumer’s complaint and his statements made
      therein. Republic Finance is committed to
      providing the credit reporting agencies with accurate information and is
      mailing a letter under separate cover to the Consumer regarding the investigation
      of this matter.

      If you have any
      questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor

    • Initial Complaint

      Date:05/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've made several attempts, including with the credit bureaus, to get Republic Financial to update the credit bureaus with the most recent account status and payment history. This is including the fact that the account is paid in full. This is the case with my account and my wife's account. Republic Financial failure to timely update the credit bureaus is causing our credit scores to be artificially suppressed.

      Business Response

      Date: 05/23/2024

      Dear BBB Complaint Department:

      Thank
      you for your correspondence dated May 17, 2024. It is our goal at Republic
      Finance, LLC ("Republic Finance") to provide excellent
      customer service and we welcome the opportunity to address the concerns of our
      customers. Please allow this to serve as Republic Finance's response to case #21724825.
      As requested by the BBB guidelines, we have left all personal identifying
      information, including the consumer's name, out of this response. Instead, we
      refer to the consumer as "the Consumer."

      In his
      complaint, the Consumer disputes the way certain information regarding his Republic
      Finance account is being reported to the credit reporting agencies. Republic Finance
      immediately investigated the Consumer’s complaint and his statements made
      therein. Republic Finance is committed to
      providing the credit reporting agencies with accurate information and is
      mailing a letter under separate cover to the Consumer regarding the resolution
      of this matter.

      If you have any
      questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor

    • Initial Complaint

      Date:05/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has reported an account in collections to my credit report that was closed via settlement last year. There is no more money owed, yet they are suddenly reporting it as a collection. This account needs to be removed from my credit reports IMMEDIATELY!

      Business Response

      Date: 05/30/2024

      Dear BBB Complaint Department:

      Thank you for
      your correspondence dated May 15, 2024. It is our goal at Republic Finance, LLC
      (“Republic Finance”) to provide excellent service and we welcome
      the opportunity to address the concerns of our customers. Please allow this to
      serve as Republic Finance’s response to case #21715218.  As requested by the BBB guidelines, we have
      left all personal identifying information, including the consumer’s name, out
      of this response. Instead, we refer to the consumer as “the Consumer.”

      Republic
      Finance immediately reviewed the Consumer’s statements made therein. Under the
      Fair Credit Reporting Act (“FCRA”), Republic Finance is obligated to
      investigate credit disputes that are complete and meet certain
      requirements.  According to the FCRA, a
      dispute notice is complete when it is submitted in writing directly to the creditor
      (i.e., not through a private, non-profit organization such as the BBB) and
      includes the following: (1) sufficient information to identify the account in
      dispute (e.g., consumer's full name, address, telephone number, and account
      number); (2) the specific information that is being disputed and an explanation
      of the basis for the dispute; and (3) all supporting documentation or
      information to substantiate the dispute, to the extent available (e.g., a copy
      of the relevant portion of the consumer report that contains the allegedly
      inaccurate information, a police report, a fraud or identity theft affidavit, a
      court order, or account statements). Therefore, Republic Finance has determined
      the Consumer’s credit dispute is incomplete because it does not meet all of the
      three afore-mentioned requirements.  If the
      Consumer has any additional information to satisfy the requirements set forth
      above, they are welcomed to submit a complete dispute notice directly to:
      Republic Finance, LLC, Attn: Credit Dispute Team, 7031 Commerce Circle, Suite
      100, Baton Rouge, LA 70809-1394.  Upon
      receipt of the Consumer’s complete dispute notice, Republic Finance will
      investigate the dispute, correct any inaccuracies that may be discovered, and
      report back to the consumer.

                    If
      you have any questions or additional information, please feel free to contact
      me.

      Sincerely,
      Chad Green
      Compliance Supervisor

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened account and borrowed money from Republic Finance 3260.00. I made regular payments and even paid more than the required payment. On 3/29/24 I called 833-907-1734 to find out what the pay off amount was, the representative told me that if I paid off the remains balance of 1000.00 I would be issued a returned check in the amount of approximately 985.00. I am not sure of the exact amount. So I said ok let me move some money around and make this payment, I called back and made the payment of 1007.97 with a convenience fee added. The other person confirmed that I would be receiving a refund check between 10-15 days in the mail. I called today 5/10/2024 because I didn't receive the promised check, The manager that I spoke to was Mr. ***** at the local branch here in San Antonio and he told me that there is no such refund. He then gave the number to the branch of the person I spoke with and talked to a manger Mrs. ******* and she confirmed that I was not getting a refund check. I want what I was told I would be getting in return for paying off the balance right then and there. The phone calls are recorded and the play back with state what I heard, again, that I would be receiving the amount saved on the interest of approximately 985.00 in a check mailed to my address. The company was told that I would be making this complaint and the manage stated that they will retrieve the recorded phone call and used it as a training example. I explained to them that this is bad business to corheres costumers to pay the remains balance in order to get a refund check.

      Business Response

      Date: 05/21/2024

      Dear BBB Complaint Department:

      Thank
      you for your correspondence dated May 13, 2024.  It is our goal at Republic Finance, LLC
      ("Republic Finance") to provide excellent customer service and
      we welcome the opportunity to address the concerns of our customers. Please
      allow this to serve as Republic Finance's response to case #21696272. As
      requested by the BBB guidelines, we have left all personal identifying
      information, including the consumer's name, out of this response.  Instead, we refer to the consumer as "the
      Consumer."

      Upon
      receiving his complaint, Republic Finance immediately investigated the
      statements made therein. As a part of its investigation, Republic Finance’s Regional
      Vice President (“RVP”) attempted to contact the Consumer to discuss this
      matter, and to reach a mutually agreeable resolution, with the Consumer on
      numerous occasions. Specifically, Republic Finance’s RVP attempted to reach the
      Consumer by telephone to discuss this matter on May 13, 2024, May 14, 2024 and
      May 20, 2024, but was unsuccessful in his attempts. Republic Finance mailed a
      letter on May 21, 2024 to the Consumer requesting that he return our calls to
      discuss this matter in detail. As of the date of this response, the Consumer
      has not contacted Republic Finance.

      If you
      have any questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor

      Customer Answer

      Date: 05/28/2024



      Complaint: 21696272



      I am rejecting this response because: After speaking with **** **** on 5/28/2024, he stated that he would NOT honor what was told to me on a recorded line. Mr. **** also confirmed that the recording did indeed state exactly what was written in my complaint - That I would receive the difference in a check of the the interest I would save on my loan if I paid that loan back today and thats what I want. I continued to explain to Mr. **** that If I was not given what I was promised, I will continue with this complaint.



      Sincerely,



      ******* *****

      Business Response

      Date: 05/30/2024

      Dear BBB Complaint Department:

      Thank you for
      your correspondence dated May 29, 2024 regarding Republic Finance, LLC’s (“Republic Finance”) response to Complaint
      Case #21696272.  Please allow this to
      serve as Republic Finance’s response to the Consumer’s rebuttal to our response
      submitted to the BBB on May 21, 2024 regarding this matter.

      Republic Finance
      immediately investigated the Consumer’s rebuttal and his statements made
      therein. With respect to the Consumer’s statements regarding a request to
      receive a check for interest saved after a payoff was made, Republic
      Finance respectfully disagrees with the Consumer’s request due to the Consumer
      already receiving a credit to his account balance for any unearned loan charges
      when the payoff was paid. Republic Finance is mailing a letter under separate
      cover to the Consumer regarding the investigation of this matter.

      If you have any
      questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor

      Customer Answer

      Date: 05/31/2024



      Complaint: 21696272



      I am rejecting this response because: again, I was promised the amount saved to be paid to me by check on the interest by two representatives of this company. **** **** confirmed this when he heard the recorded conversation and is the exact reason why I paid this loan off early. This is an un ethical business practice by this loan company. To promise to pay out the interest saved if u paid this loan in full now. How reputable is this company? How ethical is this? This is fraudulent and I want what I was promised. If this goes to a small claims court and judge **** hears this recording what will she say? Give this customer the money he was promised. It’s that simple. 



      Sincerely,



      ******* *****

    • Initial Complaint

      Date:05/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please note that my 82 year old mother was solicit by phone and paper check mailed by republic that was probably executed by someone else (check attached). She has health challenges, memory lost, recent breast cancer and has been bed ridden as of January, 2024. This would have made it impossible for her to enter the office in New Iberia for signing documents on 3/26/2024. When I questioned ****** ****** of republic I was told paperwork was taken to the car. They also paid off a loan at ***** ****; which to date is not paid off. When asked why, I was told the customer brought in the paperwork ( which is supposedly my mother who was not walking). I have not been able to speak with the office manager as they are never there. I also brought in documents (power of attorney) and asked that they remove her from their mailing and phone list. Obtaining copies of the loan have been impossible, instead a printout of all charges was given to me ( see attachment). Questioning charges is difficult with this company as a road side protection charge is include when she does not and can’t drive. When asked if the loan had insurance I was told no, in that, the cutoff for coverage is age 69, but loans are given to 82 year olds. There is a charge of 1,179.33, no explanation. Cash to customer was 1,089.44, but paperwork indicates 2,467.42. This is an act of taking advantage of the elderly. They also would not reduce, waive or work with me on fees charged to payoff without this interfering with her credit and lien on her property.
      Please assist with advising this company to not solicit, mail paper checks or contact my mother. This becomes a setup for others to commit fraud. To date my mother does not remember executing this loan and is very argumentative about not having any loans. As I seek other avenues in how to block and protect my elderly love one, it is gut wrenching and costly as we try to keep them in their homes with this horrible dementia disease.
      Thanks!

      Business Response

      Date: 05/09/2024

      Dear BBB Complaint Department:

      Thank
      you for your correspondence dated May 6, 2024.  It is our goal at Republic Finance, LLC
      ("Republic Finance") to provide excellent customer
      service and we welcome the opportunity to address the concerns of our
      customers.  Please allow this to serve as
      Republic Finance's response to case #21670569.  As requested by the BBB guidelines, we have
      left all personal identifying information, including the consumer's name, out
      of this response.  Instead, we refer to the
      consumer as "the Consumer."

      Upon
      receiving her complaint, Republic Finance immediately investigated the
      statements made therein. Additionally, Republic Finance’s Regional Vice
      President discussed the matter in detail on May 7, 2024 and reached a mutually
      agreeable resolution with the Consumer on May 7, 2024. Republic Finance considers
      this matter satisfactorily resolved.

      If you
      have any questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor

    • Initial Complaint

      Date:05/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have fallen victim to identity theft and have observed unauthorized transactions and other suspicious activities associated with my identity. I have already filed a police report to address this issue. To aid in my recovery from these financial losses and to help clear my name, I am seeking your assistance in removing the fraudulent account from my credit report. I appreciate your support in resolving this matter. --------------
      REPUBLIC FINANCE, Opened on - 1/1/2023, Account Number - *************. -----------

      Business Response

      Date: 05/15/2024

      Dear BBB Complaint Department:

      Thank
      you for your correspondence dated May 6, 2024. It is our goal at Republic Finance,
      LLC ("Republic Finance") to provide excellent customer service
      and we welcome the opportunity to address the concerns of our customers. Please
      allow this to serve as Republic Finance's response to case #21665856. As
      requested by the BBB guidelines, we have left all personal identifying
      information, including the consumer's name, out of this response. Instead, we
      refer to the consumer as "the Consumer."

      In her
      complaint, the Consumer disputes the way certain information regarding his
      Republic Finance account is being reported to the credit reporting agencies. Republic Finance
      immediately investigated the Consumer’s complaint and her statements made
      therein. Republic Finance is committed to
      providing the credit reporting agencies with accurate information and is
      mailing a letter under separate cover to the Consumer regarding the resolution
      of this matter.

      If you have any
      questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor 

    • Initial Complaint

      Date:05/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Republic finance lied to me and said my account was NOT written off, my TransUnion and Equifax credit reports states otherwise. Republic Finance also stated their Attorney is handling my case but when I asked to speak to the attorney they claimed oh we don’t have an attorney. The amount that they’re saying I owe is different from my credit report to the letters they’ve sent me. I was paying them good up until July of last year. I’m now permanently disabled and I’ve filed hardship with the courts and it was granted. The Court is saying there’s no judgement against me, however Republic finance is saying there is. I suffer from maniac depression and this is really getting me down. I’ve begged for them to accept 2,500 and they refused. Instead, they’d rather me make additional payments for $741. My Bank will no longer pay the $2,500 bc my collateral (my car) has damaged to it, so they won’t do the consolidation. Now I’ll have to figure it all out or just file bankruptcy again. I’m disabled and I only receive $1,342 for the entire month. This hold thing is very distasteful how they treat People, especially disabled, struggling People.

      Business Response

      Date: 05/03/2024

      Dear BBB Complaint Department:

      Thank
      you for your correspondence dated May 3, 2024.  It is our goal at Republic Finance, LLC
      ("Republic Finance") to provide excellent customer service and
      we welcome the opportunity to address the concerns of our customers. Please
      allow this to serve as Republic Finance's response to case #21658788.  As requested by the BBB guidelines, I have
      left all personal identifying information, including the consumer's name, out
      of this response.  Instead, we refer to the
      consumer as "the Consumer."

      The
      Consumer filed a complaint with a federal regulator, the Consumer Financial
      Protection Bureau (“CFPB”), regarding the same matter on May 1, 2024,
      which is substantially the same as this complaint that she filed with the BBB. As
      of the date of this response, the CFPB complaint is still open. Republic
      Finance is actively investigating that complaint and will respond to that
      complaint with the CFPB.

      If you
      have any questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor

      Customer Answer

      Date: 05/06/2024



      Complaint: 21658788



      I am rejecting this response because: I’m waiting for you all to complete your investigation and provide me with an accurate response. I also need my Credit Report Corrected on all 3 Credit Bureaus. I’m not satisfied with this outcome thus far. I’m afraid I may have to file Bankruptcy because of this debt you all CLAIM I owe, which is very inconsistent across my credit report, as well as the correspondence/documents I’ve received from your company. I’d like a form 1099 c from y’all with the correct amount that you claim I owe you. I’m disabled and I simply can’t afford the stress that this situation has brought upon me. 



      Sincerely,



      ******* ******

    • Initial Complaint

      Date:04/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      monday i applied for a loan an employee **** helped the closing part. She stated under writers would have a decision that same day 4-22-24, three days later they never contacted me on a decision. This is very unprofessional on Republic Finance part, i'm a good on time paying customer!

      Business Response

      Date: 05/09/2024

      Dear BBB Complaint Department:

      Thank
      you for your correspondence dated April 26, 2024.  It is our goal at Republic Finance, LLC
      ("Republic Finance") to provide excellent customer service and
      we welcome the opportunity to address the concerns of our customers. Please
      allow this to serve as Republic Finance's response to case #21627117. As
      requested by the BBB guidelines, we have left all personal identifying
      information, including the consumer's name, out of this response.  Instead, we refer to the consumer as "the
      Consumer."

      Upon
      receiving his complaint, Republic Finance immediately investigated the
      statements made therein. As a part of its investigation, Republic Finance’s Regional
      Vice President (“RVP”) attempted to contact the Consumer to discuss this
      matter, and to reach a mutually agreeable resolution, with the Consumer.
      Specifically, Republic Finance’s RVP attempted to reach the Consumer by
      telephone to discuss this matter on May 6, 2024, but was unsuccessful in his attempt.
      Republic Finance mailed a letter on May 9, 2024 to the Consumer requesting that
      he return our calls to discuss this matter in detail. As of the date of this
      response, the Consumer has not contacted Republic Finance.

      If you
      have any questions or additional information, please feel free to contact me.

      Sincerely,
      **** *****
      Compliance Supervisor

    • Initial Complaint

      Date:04/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incorrect information is being reported to my credit report. Creditor reported this as being in collections to the bureau but has not sold account. Creditor has not provided me with a copy of a signed contract showing proof of ownership nor has provided me with any documentation pertaining to payments made. I have never been contacted in reference to this account and this account is seven years old. Account is not in collections. Under section 609 of the FCRA, a consumer reporting agency must, upon a consumer's request, disclose to the consumer information in the consumer's file. Please provide proof or remove from credit report!

      Business Response

      Date: 04/18/2024

      Dear BBB Complaint Department:

      Thank
      you for your correspondence dated April 16, 2024. It is our goal at Republic
      Finance, LLC ("Republic Finance") to provide excellent
      customer service and we welcome the opportunity to address the concerns of our
      customers. Please allow this to serve as Republic Finance's response to case #21580575.
      As requested by the BBB guidelines, we have left all personal identifying
      information, including the consumer's name, out of this response. Instead, we
      refer to the consumer as "the Consumer."

      In her
      complaint, the Consumer disputes the way certain information regarding her
      Republic Finance account is being reported to the credit reporting agencies. Republic Finance
      immediately investigated the Consumer’s complaint and her statements made
      therein. Republic Finance is committed to
      providing the credit reporting agencies with accurate information and is
      mailing a letter under separate cover to the Consumer regarding the resolution
      of this matter.

      If you have any
      questions or additional information, please feel free to contact me.

      Sincerely,
      Chad Green
      Compliance Supervisor

    Republic Finance, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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