Complaints

This profile includes complaints for Live Oak Environmental, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Live Oak Environmental, LLC

  4804 Hazel Jones Rd Bossier City, LA 71111-5322

  
• 

  Live Oak Waste

  311 W Main St Whitehouse, TX 75791-3453

• 

  Piney Woods Sanitation, Inc.

  517 N US Highway 69 Huntington, TX 75949-8893

• 

  Piney Woods Sanitation

  2568 FM 92 Silsbee, TX 77656

• 

  Piney Woods Sanitation

  2004 Dupont Dr. Orange, TX 77630

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Live Oak many times after originally cancelling my services with them. They continue to reactivate my account and invoice me repeatedly. Even though it's canceled! They just again invoiced me and my account is showing active! I keep asking the office to please fix this issue and they say it's fixed each time and that they are reporting it to corporate. Not only that it's showing past due!
  
  As this service company continues to reactivate and invoice my account after I've repeatedly requested them to correct this and CANCEL the account, this appears to be unethical or potentially fraudulent, and I'm requesting this get resolved ASAP and immediately. I also want an explanation of how this keeps happening.

  Business Response

  Date: 07/03/2025

  Thank you, Mr. ********, for contacting us regarding your concerns. The trash account was terminated as of February 28th, 2025, and it has not been reactivated since then. The minor balance of $8.61 should not have been charged to you, and I sincerely apologize for that. I will ensure that this amount is credited today so that the account shows a correct $0 balance. I regret any inconvenience this may have caused and am pleased to resolve this issue for you today.

  Customer Answer

  Date: 07/03/2025

  From the attachment i provided you can see that the account shows active when I log in my account. Also, you can see the history where I have been invoiced several times since termination. My other ask was to confirm why the invoicing keeps happening, even though as stated by response, the account was terminated in Feb 2025?

  Also, my second ask is, how can this invoicing be corrected? Again, and you can see in my customer service history, I’ve asked multiple times for this to be corrected. 

   

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled service for trash pickup on or about the end of January 2025. The service provider stopped all service on or about February 1, 2025. They did not pick up the dumpster until on or about mid March 2025. They continue to charge me for services not rendered and every month I am being billed for a late fee. I have called every month trying to get this issue resolved with no avail. Please help.

  Business Response

  Date: 07/03/2025

  I have made efforts to reach out to Mr. *********. I have provided my direct contact details so that we can address his concerns. Upon reviewing the account and the call detail records, it appears that Mr. ********* called on 02/06 to cancel the service. Since he was serviced on 02/05, Mr. ********* has an outstanding balance of 52.35. If I can successfully collect this payment, I would be glad to assist him with any late fees that may have been incurred.

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were informed that our town had chose a different trash provider. We cancelled service by phone with one of their representatives and a refund of $37.18 was promised. Our can was picked up by the company. As of 5/1/2025, our account shows a credit of $37.18 but we have never received this. It has been almost 60 days since we cancelled services.

  Business Response

  Date: 06/23/2025

  Thank you for reaching out so that we can get you taken care of.  I apologize for the delay on this refund.  I can assure that I have escalated the request and we will have this out as quickly as possible.  I appreciate you giving me the opportunity to make this right.  If you need to get in touch with me, my name is ***** ****** (Customer Service Manager of Live Oak) and my direct number is ************.  

  Customer Answer

  Date: 06/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the company gives no timeframe of when i can expect my refund. 
  
  
  
  Sincerely,
  
  
  
  ******** *******

  Business Response

  Date: 06/27/2025

  I have reached out to the accounting team and the refund has been escalated and approved.  The refund check will be on the next check run which is at the end of the month.  

  Customer Answer

  Date: 06/30/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my trash service in February of this year. I’ve had to call every month since then to tell them they keep sending me a bill and they said ok and they’d fix it. Now all of a sudden they are trying to deny the charges since the cancellation. They also left their can at my residence well over a month after I cancelled. So I was basically storing their equipment that I had to call several times to come pick up. I never had these problems with the company before it was acquired by live oak

  Business Response

  Date: 06/23/2025

  The balance on the account (40.99) is due to having services through the month of February.  For customer satisfaction, I have removed the balance.    

  Customer Answer

  Date: 06/23/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had trash service with Live Oak Environmental until they went up on price. Cancel service in Jan. 2025 and they picked up there trashcan on Feb 11, 2025 and was told I would get a refund after can was picked up. And Iv called every month since March 31, 2025. And have not got my refund yet. Last call to them was made on 5-27-25. Account was in husbands name and he passed away 5-1-22 - account was paid with auto draft out of my account.

  Business Response

  Date: 06/17/2025

  Thank you for contacting Live Oak regarding your refund. I apologize for the fact that the initial refund check did not arrive. We have canceled the first check, and a replacement check was sent out on 06/13/2025. Please be on the lookout for it, as you should receive it within 7 to 10 business days. Thank you for your understanding, and once again, I apologize for any inconvenience.

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/19/2025 my trash was supposed to be picked up. When no truck ran, on 5/20/2025 I called to inquire and was told I would be on a mispickup schedule for 5/21/2025. When no truck came that day I called again and was then told I would be picked up on 5/22/2025. Still no truck came and I called again and was told that the truck was in route. No truck came. That evening I sent an email requesting someone from management to contact me regarding crediting my account for that week since no service was provided yet I am being billed. On 5/23/2025 I get a response via email stating that I had to be rescheduled to Friday and was told to leave my trash out front. No truck came. My pickup day is on Monday yet I saw trucks in the area on Tuesday and Thursday and not one truck came down my road. At this point there is no excuse as to why my trash was not picked up. I have dealt with this issue for 2.5 years that I have been a customer to include the trash not being fully emptied. I haven't complained until now due to the fact that the rate has increased nearly $20 and I have been expected to pay my bill each quarter. I should not have to pay for a service I didn't receive. At this point I have faith in the company and am willing to take whatever measures necessary to ensure that they are held accountable for the poor service that are being offered. I'm not looking for another apology but rather to be reimbursed accordingly.

  Business Response

  Date: 05/27/2025

  Regarding Mr. ****** expressed concerns, I have engaged in direct communication with him. I have also relayed these concerns to the relevant operational team responsible for his area. For any future inquiries, Mr. **** has been provided with my direct contact information.

  Customer Answer

  Date: 05/27/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sometime in late summer or early fall in 2023 for reasons unknown to me my account became inaccessible to me at the fault of live oak . I called numerous times each quarter and made several representative's aware that I had no access to my online account and was not able to make payments. most of the time I was told that my account would be fixed and to not cancel my services with promises that someone would reach back out to me with a resolution, that would never happen. This went on for 2 years while they continued my services . The beginning of April 2025 i received a suspension notice and threats of being turned over to a collections agency via text message if my outstanding balance was not paid by the 10th of April 2025 . I called days before the 10th and spoke with *** about my ongoing issue and was promised once again that he would get back in touch with me with a resolution to my inability to pay online. To my surprise he called me back on the following Monday before the 10th and I was told that my issue had been resolved and that it was a “ simple fix” and that he did not understand why my issue had been ongoing for so long . I was finally provided a user name and temporary password and was told that they would work with me on payments until I was able to get caught up . He also agreed , when I brought it up , that I should not have to pay any additional fees such as reconnection charges and late fees since it was their fault that my account was lost and thier fault that no one would fix it for 2 years. Once again they have failed to remove the late fees and reinstatement fee and I fear further late fees while I’m trying to do my part and pay off an outstanding debt that could’ve easily been resolved from the beginning. I also have a particular issue with the Huntington office and their sarcastic tones and antagonistic comments when I tried to reiterate my agreement with *** about the removal of all late fees, reinstatement fees and further late fees.

  Business Response

  Date: 05/12/2025

  This morning, I had the opportunity to discuss Mrs. ********** concerns. I believe I successfully addressed all her issues, and she now possesses my direct contact information for any future inquiries. Mrs. ******** also mentioned several discussions that I can utilize as coaching opportunities to guarantee that my team delivers the highest quality of customer service experience.

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The trash service was canceled via telephone around May of 2023, however they did not actually cancel the account. In November of 2023, I received a bill from the company stating I owed approx. $400. I then called again to cancel the account. I was affirmed the account would be closed and the balance would be nullified due to not using the service. Then I just received an email from a collections agency. The company is now refusing to even look into the account saying I need to dispute it with the collections agency.

  Business Response

  Date: 05/08/2025

  I made an effort to reach Mr. ***** but was unsuccessful. Since his voicemail is not set up, I could not leave my direct contact details. I can confirm that I have reviewed the account and concur with Mr. ***** that the balance should be eliminated. I have fully credited the account and will inform United Fidelity of this action. I apologize for the previous oversight regarding this account and any inconvenience it may have caused.

  Customer Answer

  Date: 05/08/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled services due to their unreliability and continuous increase in price. I even looked on their website to see if I could go paperless to save myself $5 and there was no option. After cancelling I was still charged late fees even though my autopay was on the account and I took it off after my last received bill, so I thought my last payment would have been taken out automatically. So I got in touch with them early last month and talked to the manager and we agreed that she’d wave the late fees I accumulated if I paid the original balance. I paid the balance and the fees were gone. Now I just received another bill for the $10 of late fees put back on my account. I logged back in and there they are back on the account with 2 $5 payments credited and my $36 that I paid.

  Business Response

  Date: 04/23/2025

  I have reached out to Ms. **** and left a voicemail. I informed her that all administrative and late fees have been waived, resulting in a $0 balance on the account. I provided my direct contact information for her convenience should she wish to follow up. I apologize for any inconvenience caused and appreciate the opportunity to assist you.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using the trash service for a few years. They have not picked up my trash several times in that time. I have requested my service be canceled due to the fact that they have not picked up my trash the last two weeks. I have contacted the office and they always say that they will put in an order to have it picked up the next day, which never happens. The last time I called and then later in the afternoon they phoned an automated message saying it would be picked up the next day, which they did not do. I pay for three months at a time, and always in advance. I have requested a credit for the month of April since I canceled the service and they said that they would have to review my invoice, I have a copy of the invoice where it shows that it is paid up through April 30, 2025. When calling, they will not let you speak to a supervisor. They have agreed to reimburse me for the two final weeks in March during which time my trash was not picked up. We requested the remaining month that has been paid to be reimbursed as well, but are receiving push back on whether or not they are able to do that. The sheer lack of customer service, as well as the lack of administration of PAID services has brought me to contacting you. Despite requesting cancellation of my account upon checking the status, my account is still showing active. All paperwork that may be needed for the validation of this complaint can be available per request.

  Business Response

  Date: 04/23/2025

  I had the opportunity to speak with Ms. ******** today and assured her that I would get the cart removed and proceed with her refund.  I apologize again for any inconvenience and appreciate Ms. ******** for giving me the opportunity to get her taken care of.  I left her my direct contact information in case she needs to reach out in the future.  

  Customer Answer

  Date: 04/23/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********