Complaints

This profile includes complaints for PosiGen, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PosiGen, Inc.

  145 James Dr E Ste 300 Saint Rose, LA 70087-4006

  
• 

  PosiGen Green Grants

  6939 South Choctaw Drive Baton Rouge, LA 70806

• 

  PosiGen, Inc.

  Po Box 4387 Portland,or, OR 97208

• 

  PosiGen

  304 Bishop Avenue Bridgeport, CT 06610

  
• 

  PosiGen, Inc.

  PO Box 4387 Portland, OR 97208-4387

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around the beginning of 2023* I believe not sure could've been before 2023 they will know me well!!! I got posigen to install solar panels well did I make a big Mistake!!!! I was lied to they told me I would save on my power bill and blah blah blah all lies do not fall for it I did not save anything and in fact, I was paying extra. I was only I saving because I was under their $8.00 promo that I never paid thank God, I want them to come get their panel off my roof and it will also require them putting me a new roof on. I feel lied to, taken advantage of, and deceived. I feel they owe me a brand new roof; because I would've never Had them damage it by installing their panels if they would have been truthful to me about my potential savings. ******* did not have holes prior to them installing their solar panels so I do not Feel its fair for my roof to be ghetto and silicone and whatever sealant you're going to try to patch the holes with not doing and I am not going for it and if you do not have new roofing panels for my home when you come to get your garbage you will NOT be taking anything from my Property and I will be consulting with an attorney. I also would like extra money Asa settlement for being lied to and deceived if I need to I will gather all my evidence including documents from power company and consult an attorney. I see they're already progressing towards a class action lawsuit.

  

  Business Response

  Date: 12/04/2023

  Dear *************,
  
  We have received your recent complaint and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
  
  To expedite the resolution process, please send an email to ********************************************, including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Dispute Resolution team to better understand the situation and work towards a swift and satisfactory resolution.
  
  Our dedicated team will review your case and reach out to you within the next 2-3 business days to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
  
  Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
  
  We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
  
  Sincerely,
  
  PosiGen Referral Team
  

  ******************************* | Dispute Resolution Specialist
  ************* (Option 4) **********************************
  PosiGen Solar and Energy Efficiency www.posigen.com
  *******************************************************************************

  
  

  Customer Answer

  Date: 12/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  The company should know who I am with the information that has been provided. We have been going back-and-forth forever now they should be very well aware of who I am and where my house is and my account information.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  
   
  

  

  Business Response

  Date: 12/15/2023

  There are no actions to take with this customer. They are refusing us the opportunity to recover our solar system and is unresponsive. 

• Initial Complaint

  Date:11/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint with this company. My previous claim number is ******** . Posigen had come out to fix the issue with the panels causing leaks in my home. *** reached out to them several times and they assure the issue was fixed and it was not, the leak continued . I reached out to my insurance company and they came out and informed me that the company Posigen had placed then removed some brackets causing damage to ******* causing water leak thru the roof. I need them to come fix the issue they caused . They refuse to come and fix it stating that the issue is resolved .

  

  Business Response

  Date: 11/13/2023

  Dear ***************
  
  We have received your recent complaint and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
  
  I deeply apologize for any mishandlings of your issues in the past and we would love for you to remain a valued customer. In regards to your roof leak we will open an issue and request a site visit via our external sub contractor. 
  
  Our dedicated team will review your case and reach out to you within the next 2-3 business days to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
  
  Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
  
  We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
  
  Sincerely,

   

  ******************************* | Dispute Resolution Specialist
  ************* (Option 4) **********************************
  PosiGen Solar and Energy Efficiency www.posigen.com
  *******************************************************************************

• Initial Complaint

  Date:10/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this process over 1year ago and still no solar panels installed. I was told up to 6 months to install PECO did their part now Posigen has to do theirs. Nothing but lies and fake promises!

  

  Business Response

  Date: 10/24/2023

   Dear *********************,
  
  We have received your recent complaint and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
  
  To expedite the resolution process, please send an email to ********************************************* including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Dispute Resolution team to better understand the situation and work towards a swift and satisfactory resolution.

  We are currently working in conjunction with your utility company to complete next steps in regards to the installation of your Posigen Solar System. The last update we received from PECO was on 10/17/23: "I am sorry, but I do not have a date for that work to be completed yet."
  
  Our dedicated team will review your case and reach out to you within the next 2-3 business days to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
  
  Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
  
  We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
  
  Sincerely,

  ******************************* | Dispute Resolution Specialist
  ************* (Option 4) **********************************
  PosiGen Solar and Energy Efficiency www.posigen.com
  *******************************************************************************
  

  Customer Answer

  Date: 10/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  This is in reference to my complaint. This just in from my electric carrier regarding my solar panel install. My solar panel company says its the electric company.

  
  

  **************************;

  
  

  Sent from my iPhone

  
  Begin forwarded message:
  
  

  From: ****************
  Date: October 25, 2023 at 9:10:05 AM EDT
  To: *******************
  Subject: Interconnection Application Status Update
  
  

  There has been the following activity on your Solar PV Project ID: ************ at '***************************************************************************** *****'. Your project is in the Work Scheduled status.
  
  Thank you,
  GPC Team
  
  If you have any questions, please contact your solar developer.
  
  We're always here to help, feel free to reach out to PECO Green Power Connect at **************.

   
  Regards,
  
  *****************************
  
   
  

  

  Business Response

  Date: 10/26/2023

  We resolved ************************* issue with a one call resolution. On 10/24/2023 we spoke to ********************* and informed her that the reason for delay in install is pending utility company (PECO). ***************************** and agreed to reach out to PECO.
  Thank you,
  
  
  ******************************* | Dispute Resolution Specialist
  ************* (Option 4) **********************************
  PosiGen Solar and Energy Efficiency www.posigen.com
  *******************************************************************************

  Customer Answer

  Date: 10/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I contacted PECO and attached their response dated after my call with Posigen.
  
  Regards,
  
  *****************************
  
   

  
  

  Customer Answer

  Date: 10/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   ******,

  
  

  This is in reference to my BBB complaint. Posigen says it is resolved due to waiting for PECO and this is what I received from PECO.
  As you can see this is after my call with Posigen 
  

  Sent from my iPhone

  
  Begin forwarded message:
  
  

  From: ****************
  Date: October 25, 2023 at 9:10:05 AM EDT
  To: *******************
  Subject: Interconnection Application Status Update
  
  

  There has been the following activity on your Solar PV Project ID: ************ at '***********************************************************************************'. Your project is in the Work Scheduled status.
  
  Thank you,
  GPC Team
  
  If you have any questions, please contact your solar developer.
  
  We're always here to help, feel free to reach out to PECO Green Power Connect at **************.

   Regards,
  
  *****************************
  
   
  

  

  Business Response

  Date: 10/30/2023

  You attachment shows the project is living with PECO. It is in "Work Scheduled Status" meaning PECO has your project living in their scheduling world. If you have any questions for us may you give us a call at ************ Option 4. Thanks 

• Initial Complaint

  Date:10/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a roof and solar system August 2 ***** was told it was a 3 to 6 month time-line to finish like they advertise , did not get system installed until August 22 2023 ,over a year from sign up date, and sent pics of panels that are sticking up and other sloppy roof work that needed fixing, was told they would fix it next day, that was 5 weeks ago now without hearing from anyone, call customer service, no call backs, also my system is still not activated, horrible customer service, I have had a piece of cardboard blocking the opening of the meter box outside for months now. I want some answers, nobody returns these complaints!!

  

  Business Response

  Date: 10/13/2023

  Dear Mr. ******************* have received your recent complaint and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
  
  To expedite the resolution process we will review your case and reach out to you within the next 2-3 business days to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
  
  Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
  
  We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
  
  Sincerely,

  
  ******************************* | Dispute Resolution Specialist
  
  ************* (Option 4) **********************************  
  
  PosiGen Solar and Energy Efficiency www.posigen.com
  
  *******************************************************************************

  
  

• Initial Complaint

  Date:10/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had solar panels installed in May of this year, and since that time I have had to repeatedly called the company. They are not working. I have seen no results. I have called and requested a technician and no one will return my calls. There are no supervisors to speak to, no technicians to come out, I have been battling with them since panels were installed about making sure that they were properly working. No one will come check them. I have spoken to one supervisor named *****, and she told me a week ago that I would get a phone call from someone else that has never came.

  

  Business Response

  Date: 10/12/2023

  Dear ***************,

  We have received your recent complaint and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
  
  We sincerely apologize for any inconvenience. 
  
  Our dedicated team will review your case and reach out to you within the next 2-3 business days to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
  
  Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
  
  We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
  
  Thank you,
  
  
  ******************************* | Dispute Resolution Specialist
  
  ************* (Option 4) **********************************  
  
  PosiGen Solar and Energy Efficiency www.posigen.com
  
  *******************************************************************************
  
  Find out more about our #SolarForAll Initiatives

• Initial Complaint

  Date:10/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had the panels installed in 2014 and turned on in 2015. The company tried to start charging us before the panels were turned on because they stated that their computer showed the panels as functioning. During the installation, the electricians in the attic left before completion because they had to wait until the installers on the roof were complete. They advised us, all they had left was to connect the main wire. They have never come back, but Posigen swears that everything is working properly. With the 2G network issues, we went over a year and a half where Posigen couldn't get readings or communicate with the system but swears that they are working properly because I have credits on my electric bill. However, none of the math makes any sense and even their customer service reps have stated that it does not look like the system is producing what it should. Yet, they still refused to come do something about the system. For the entirety of the time that the panels have been on our house, we have complained that we are not saving any money, in fact we are paying more than before because we have to pay Posigen. Posigen finally agreed to take the panels down and end the agreement with us due to the many issues over the years. However, they send me a form to sign saying that they will fill any holes in the roof, but will not replace any shingles and that we voluntarily surrender the property and in exchange, customer, together with his/her successors, heirs, and assigns, hereby release, hold harmless and forever discharge PosiGen, along with all of it's affiliates and subsidiaries, from liability for any and all obligations, claims, demands, and causes of action, past, present, or future, of any nature, known or unknown, arising from or cerning either directly or indirectly, any obvious, apparent, hidden, and/or latent defects related to or stemming from the installation or removal from customer's roof and all liability. Not signing that. This company is horrible!

  

  Business Response

  Date: 10/06/2023

  Dear Mr./***********************
  

  We have received your recent complaint and have initiated the process to address it promptly. Your feedback helps us improve our services and ensure your satisfaction.
  
  To expedite the resolution process, we will attempt to continue to reach out to you. If you prefer electronic communication please send an email to ********************************************, including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Dispute Resolution team to better understand the situation and work towards a swift and satisfactory resolution.
  
  Our dedicated team will review your case and reach out to you within the next 2-3 business days to discuss and provide updates on the progress. We are committed to finding a solution that meets your expectations.
  
  Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
  
  We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
  

   

  Thank you,
  
  
  ******************************* | Dispute Resolution Specialist
  ************* (Option 4) **********************************
  PosiGen Solar and Energy Efficiency www.posigen.com
  *******************************************************************************

  
  

  Customer Answer

  Date: 10/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [i emailed PosiGen with all the information they requested including a very lengthy and detailed explanation of the issues on 10/9/2023. I received an automatic email stating that they would respond within 48 hours. It is now over 72 hours and I have yet to get a response. ]
  
  Regards,
  
  *********************************
  
   
  

  

  Business Response

  Date: 10/13/2023

  Dear Sir/Ma'am,
  
  We have received your recent complaint and have initiated the process to address it promptly. We have made several attempts at touching bases with you. We are truly apologetic to the fact that you may feel as though our service has been lackluster. We typically take these instances(complaints) and use them for internal coaching. We will continue to do so. I personally will make several attempts at connecting with you. If by chance we are unable to reach you you may give us a call at ************ Option 4. To expedite the resolution process, please send an email to ********************************************, including all relevant information about your complaint including service address, billing name, and detail regarding the issue. This will help our Dispute Resolution team to better understand the situation and work towards a swift and satisfactory resolution.
  
  Thank you for your patience during this process. We genuinely value your feedback and your business, and we are fully focused on addressing your concerns.
  
  We appreciate your trust in PosiGen and look forward to resolving this matter to your satisfaction.
  
  Sincerely,

  
  ******************************* | Dispute Resolution Specialist
  
  ************* (Option 4) **********************************  
  
  PosiGen Solar and Energy Efficiency www.posigen.com
  
  *******************************************************************************

• Initial Complaint

  Date:09/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had problems with Posigens equipment faulting and they did work on the problem but took a very long time. I rent a solar system from them. I had 5 months without solar. They differed 2 payments but I still had 3 months that I had to pay and for nothing from them. I don't think it's fair to pay for their service without getting anything from them. The system wasn't working but I had to pay them. I sent emails with copies of my electric bills and got no reply. The system is up and running finally which I'm glad but it doesn't change the fact that I paid months without the benefit of the system.

  

  Business Response

  Date: 09/25/2023

  Good morning **************. First we would like to apologize for any inconvenience we may have caused. I have internally reviewed your account and noticed there is a credit that needs to be redeemed. We will be giving you a call later today to discuss options in which credit may be applied. Thank you for being a valued customer. If there is anything we are able to help you with please call us at ************ option 4. 

   

  Thank you,
  
  
  ******************************* | Dispute Resolution Specialist
  ************* (Option 4) **********************************
  PosiGen Solar and Energy Efficiency www.posigen.com
  *******************************************************************************

• Initial Complaint

  Date:09/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly parents have entered a contract with Posigen for solar panels and service. After the initial installation of the panels communications have ceased and the company has failed to keep my parents informed of steps in the process or complete steps in a timely manner. To make matters worse the sole contact given at the company never answers or returns phone calls. This is the second time this has happened. The latest explanation from Posigen is the company is waiting on the electric company to change the meter. *********** conducted an inspection on 22 Aug and received certificate of approval on 31 Aug. However, in speaking with the electric company, National Grid on 14 Sep, they are only at the conditional approval stage and still require additional information from Posigen in order to review and move to the completion stage which will take and additional 10 to 15 days to review upon receipt of required information. Then and only then can they replace the meter. In addition, the electric company also said the meter socket is loose to the house and needs to be replaced as well. At this rate, the solar will not be able to activate until the winter. My parent are disabled and I am a 100% disabled veteran myself trying to sort thru this horrible customer service.At a minimum I would expect the following:1. A responsible person and contact information to reach out to understand timelines, issues, and status.2. Accurate written process timeline and steps.3. Call from same responsible person above to highlight when specific steps are completed and next step and time to complete.4. Proper activation of the android app to also see progress steps and energy savings.5. Explanation of how we will see energy savings every month due to solar.

  

  Business Response

  Date: 09/14/2023

  Good afternoon ******************************** I want to start off by saying we are deeply sorry for any lackluster experience(s) you may have endured during your journey so far. Our sole intent is to be of the greatest assistance to all of our customers. In your complaint I noticed you were having an issue with on boarding process. Please allow us to look into this issue and get some resolve. Also attached were a list of expectations that we fully intend to service immediately. Please allow us the opportunity to execute your demands.

   

  Thank you,
  
  
  
  ******************************* | Dispute Resolution Specialist
  
  ************* (Option 4) **********************************  
  
  PosiGen Solar and Energy Efficiency www.posigen.com
  
  ************************************************************************* 70087

  Customer Answer

  Date: 09/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action has not yet resolved my complaint.  

  Upon the company actually making contact with myself and parents to meet pur customer needs highlighted In the complaint, I will then determine if their response is acceptable. We have yet to see an actual physical response. They need to explain steps and actions as requested.

  
  
  
  Regards,
  
  *************************
  
   

  
  

  

  Business Response

  Date: 09/16/2023

  Good afternoon ********************. We at Posigen intend to service your needs as soon as possible. Our concierge department should be contacting you with update in regards to your concerns. We would like to inform you that there is about a 4-6 month window from on-board date to activation. Your account has been boarded approximately 3 months and 2 days. May you give us the opportunity to service your issue in a timely manner? We are current awaiting city approvals and permissions to operate. If you have questions or concerns may you give us a call at ************ option 4. 

  Thank you,
  
  ******************************* | Dispute Resolution Specialist
  ************* (Option 4) **********************************
  PosiGen Solar and Energy Efficiency www.posigen.com
  *******************************************************************************

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Regards,

   

  The company has still failed to provide written timelines and explanation of services. Additionally, the company has not provided explanation of how solar production of power will be tracked. The company needs to not only provide a verbal explanation of services, but also written so elderly parents can understand.
  
  *************************
  
   

  
  

  

  Business Response

  Date: 09/27/2023

  ******************** had a very productive conversation in which his issue was address. His system is producing and reporting. He was very pleasant and stated his only issue was with his billing total. Upon lease signing ******************** received a $19.99 promo for 12 months, yet his account only reflects 6 month promotion. We will adjust the promotion and follow up with ******************** again within the following 5 business days. 

   

  Thank you,
  
  
  ******************************* | Dispute Resolution Specialist
  ************* (Option 4) **********************************
  PosiGen Solar and Energy Efficiency www.posigen.com
  *******************************************************************************

• Initial Complaint

  Date:09/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar panels were installed in December 2022. They still have not connected to the power source ever source has been trying to reach them to do the connection. They are not getting a response. I called several times they said you were going come and finish months ago . I am totally frustrated with the whole situation ever ********************* has been calling me letting me know that Posigen is not responding to there calls.

  

  Business Response

  Date: 09/12/2023

  Good morning ****************. First let us start by apologizing for any lackluster experience you may have had so far. Our sole intent is to service our customers with the upmost satisfaction. We would like to resolve your issue as soon as possible. It seems as though you maybe experiencing an issue with activation. We will start by reaching out to your local township followed by your utility company. We will give you a call just to touch bases with you in reference to your concerns. Please allow us an opportunity to give you a the best experience possible.

   

  Thank you,
  
  
  ******************************* | Dispute Resolution Specialist
  ************* (Option 4) **********************************
  PosiGen Solar and Energy Efficiency www.posigen.com
  *******************************************************************************

• Initial Complaint

  Date:08/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  panels were installed in october of 2022. was told they were activated in january of 2023. i have called to complain every month multiple times due to panels not producing what i was told. most of the time they dont produce anything. they have been out multiple times to change parts and nothing is working. they refuse to remove the panels and void out the contract for the lease. i continue to get a bill for non productive solar panels.

  

  Business Response

  Date: 08/11/2023

  Thank you for reaching out to us. After reviewing more into your issue we did see that this was already addressed with one of team members. We performed a savings analysis and verified the solar sell back on your bills on the recorded line. There is a known hike in utility rates/fees that many of our customer may be experiencing. However, we still tried to make things right for you. Our representative offered a goodwill courtesy to extend your existing discounted promotion to show the value in your relationship but you declined the offer. Unfortunately, we can not process a refund for services that the data showcases opposite of your claim. PosiGen encourages you to contact your utility company to review your bill in detail as there are many other fees that influence the price of your bill after the solar sell back is credited. Below is the amount of your electric charges gathered from the bills which are a clear depiction of your solar services having positive impact on your household!
  

  April - 642kw - Energy charge $36.49
  May - 859kw - Energy charge $48.83
  June - 974kw - Energy charge $55.36

  Thank you for being the best part of PosiGen.