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Business Profile

Credit and Debt Counseling

American Consumer Credit Counseling, Inc.

Headquarters

Reviews

This profile includes reviews for American Consumer Credit Counseling, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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American Consumer Credit Counseling, Inc. has 22 locations, listed below.

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    Customer Review Ratings

    4.98/5 stars

    Average of 1,574 Customer Reviews

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    Review Details

    • Review fromStephanie B.

      Date: 09/07/2022

      5 stars

      Stephanie B.

      Date: 09/07/2022

      Awesome customer service. Good representative very helpful. Explain everything good

      American Consumer Credit Counseling, Inc.

      Date: 09/08/2022

      Thank you for sharing your experience with us. We're happy you were provided with great customer service. We greatly appreciate your feedback.
    • Review fromKelley W

      Date: 09/06/2022

      5 stars

      Kelley W

      Date: 09/06/2022

      ******* took the time to explain in detail everything we discussed step by step. He helped me to feel confident in the financial decisions I was making. I would highly recommend!

      American Consumer Credit Counseling, Inc.

      Date: 10/11/2022

      We apologize for the delay in responding to your review. We want to thank you for sharing your experience with *******. We're happy he provided you with such great customer service. We greatly appreciate your feedback.
    • Review fromChristine Z

      Date: 09/06/2022

      5 stars

      Christine Z

      Date: 09/06/2022

      I was assigned to **** and he answered any questions I had and explained the process.

      American Consumer Credit Counseling, Inc.

      Date: 09/07/2022

      Thank you for sharing your experience with ****. We're happy he provided you with great customer service. We greatly appreciate your feedback.
    • Review fromTana L

      Date: 09/06/2022

      5 stars

      Tana L

      Date: 09/06/2022

      **** provided good service. Thank you. If needed would use ACCC again.

      American Consumer Credit Counseling, Inc.

      Date: 09/06/2022

      Thank you for sharing your experience with ****. We love hearing amazing things like this about our representatives. We greatly appreciate your feedback.
    • Review fromBillie S

      Date: 09/06/2022

      5 stars

      Billie S

      Date: 09/06/2022

      Extremely nice young man. No judgment ever. Just help when you need it.

      American Consumer Credit Counseling, Inc.

      Date: 09/06/2022

      Thank you for sharing your experience with us. We love hearing about the amazing customer service our representatives are providing to our clients each day. We greatly appreciate your feedback.
    • Review fromThien D

      Date: 09/06/2022

      5 stars

      Thien D

      Date: 09/06/2022

      Great experience working with ****. Much more painless than I'd imagine.

      American Consumer Credit Counseling, Inc.

      Date: 09/06/2022

      Thank you for sharing your experience with ****. We're happy he provided you with great customer service. We greatly appreciate your feedback.
    • Review fromKrista G

      Date: 09/02/2022

      5 stars

      Krista G

      Date: 09/02/2022

      I decided to go for credit counseling before I went too far down the slippery slope into debt. As someone who burys their head in the sand when I become overwhelmed, this service was exactly what I needed. After we went over my debt and expenses, we created a budget. When everything was all laid out in black and white, I was able to confront my financial situation from an informed position. After I made the initial inquiry, the agents were extremely helpful and professional. The first agent I spoke to, Asia was a delight! She was kind, helpful, friendly and made the intake enjoyable! I dont recall the second agent I spoke to s name and, although was clearly reading from a script, this did not bother me as she maintained and professional and helpful demeanor. The 3rd agent was ***. He wrapped up the intake with me and was generous with his knowledge, answered my questions and alieved my concerns by offering clear and consise explanations. My head is no longer buried in the sand and I and looking towards a bright future! I am a widowed mother to a 17 year old daughter who is getting ready for college. I am a small business owner, and a home owner. I highly recommend ACCC, *** without reservation.

      American Consumer Credit Counseling, Inc.

      Date: 10/11/2022

      We apologize for the delay in responding to your review. We want to thank you for sharing your experience with us. We're happy you were provided with such great customer service. We look forward to assisting you in your journey to become debt free. We appreciate your feedback and your recommendation.
    • Review fromKim S

      Date: 09/02/2022

      5 stars

      Kim S

      Date: 09/02/2022

      *** was amazing! He explained everything very thoroughly and gave me the pros and cons of each of my available options. I already recommended ACCC to my best friend.

      American Consumer Credit Counseling, Inc.

      Date: 09/06/2022

      Thank you for sharing your experience with us. We're happy *** was so thorough in reviewing this process with you, and provided you with such great customer service. We greatly appreciate your feedback.
    • Review fromCasey B

      Date: 09/01/2022

      5 stars

      Casey B

      Date: 09/01/2022

      **** was awesome- walked me through my options and helped me lower my monthly payments and interest. Thank you so much!

      American Consumer Credit Counseling, Inc.

      Date: 09/06/2022

      Thank you for sharing your experience with ****. We love hearing amazing things like this about our representatives. We greatly appreciate your feedback.
    • Review fromSandy S

      Date: 09/01/2022

      5 stars

      Sandy S

      Date: 09/01/2022

      I received wonderful service and support from American Credit Counseling, **** They helped be eliminate my credit card debt without living in scarcity. Thank you!

      American Consumer Credit Counseling, Inc.

      Date: 09/06/2022

      Thank you for sharing your experience with us. We're happy you were provided with such great customer service. We greatly appreciate your feedback.

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