Reviews
This profile includes reviews for CarGurus, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,277 Customer Reviews
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Review fromrosemary murphy M
Date: 12/21/2023
5 starsrosemary murphy M
Date: 12/21/2023
Car gurus z great! They can answer any questions any time .no matter what there's always a knowledgeable n helpful person ready to answer any questions big or small.Thank God for that:))
CarGurus, Inc.
Date: 12/22/2023
Thank you for the positive feedback! We appreciate you taking the time to share your experience with us.Review fromElton T
Date: 12/21/2023
5 starsElton T
Date: 12/21/2023
It was very interesting I really like it was quick and professional it's my first time trying to ********* online I really appreciate the time and consideration.CarGurus, Inc.
Date: 12/22/2023
Thank you for the kind words! We're happy to hear things have been quick and easy.Review fromFrankie G
Date: 12/21/2023
5 starsFrankie G
Date: 12/21/2023
Fast response , connected me with seller and checked to see if vehicle was still available ..Helped out wellCarGurus, Inc.
Date: 12/22/2023
Thank you for the positive feedback. We're so happy to hear you received the help you needed!Review from(Me) Curtis P
Date: 12/21/2023
1 star(Me) Curtis P
Date: 12/21/2023
Phone line unavailable alway full cant make contact to reach a live representativeCarGurus, Inc.
Date: 12/22/2023
We are sorry you didn't receive the assistance you were looking for. Some dealerships respond more quickly than others and unfortunately, we can't do much to hurry the process along.We can confirm, however, that your messages are being sent to the seller. Please feel encouraged to look for other similar cars that also interest you if you feel it has been too long.Review fromWynter O
Date: 12/21/2023
5 starsWynter O
Date: 12/21/2023
The staff at CarGurus is super attentive and it's appreciated. Thank you!CarGurus, Inc.
Date: 12/22/2023
We are so glad tha we were able to assist you in best manner possible! Thank you for your business!Review fromEva H
Date: 12/20/2023
5 starsEva H
Date: 12/20/2023
I have no complaints, I received help, even when I didn't realize I needed it. However, I recommend CarGurus to anyone searching for a vehicle. Lots of vehicles and information. Highly recommend.CarGurus, Inc.
Date: 12/21/2023
Thank you for the positive feedback! We appreciate you taking the time to share your experience with us.Review fromCrystol G
Date: 12/20/2023
5 starsCrystol G
Date: 12/20/2023
This is the best place to find a great car and professional service online. I was able to share my interest in a car after hours and the dealer contacted me immediately after our chat session ended. I am impressed by the choice of cars, number of available dealerships, and the friendly customer support staff. Thank you so much!CarGurus, Inc.
Date: 12/20/2023
That's so great to hear! Good luck in your car search.Review fromKeshawn B
Date: 12/19/2023
3 starsKeshawn B
Date: 12/19/2023
I want to trade my car in and do down payment on the Dodge Durango and I have pictures of my 2007 equinox if you would like to seeCarGurus, Inc.
Date: 12/20/2023
Thank you for your review! Please feel free to follow this link to learn more about our selling and shopping services. ******************************************************************************** , *****************************************************************Review fromKristina S
Date: 12/19/2023
5 starsKristina S
Date: 12/19/2023
The person who helped me was very quick and knowledgeable. They provided me with the information I need, so I'm forever grateful. Thank you ***** for all your assistance.CarGurus, Inc.
Date: 12/19/2023
We're so happy to hear you received the help you needed!Review fromIdamis B
Date: 12/18/2023
1 starIdamis B
Date: 12/18/2023
I have text with ******, *****, ******, ******, and I are yet to receive a callback or a genuine customer ************ feels more like repetitive, robotic responses with different names, attempting to simulate human communication. Despite calling about six times, I'm still waiting. I've been trying persistently since Saturday (three days straight).I hope I get a call back soon so I can move forward with my options. Thank youCarGurus, Inc.
Date: 12/19/2023
We're sorry to hear that you haven't connected with this dealer over the phone yet! Some dealerships respond more quickly than others and unfortunately we can't do much to hurry the process along. This lack of responsiveness is not indicative of a typical CarGurus experience so feel free to send us a link to the listing in question and we can take a closer look at this on our end as well
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