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CarGurus, Inc.

Reviews

This profile includes reviews for CarGurus, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CarGurus, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    4.19/5 stars

    Average of 1,277 Customer Reviews

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    Review Details

    • Review fromClaudia G

      Date: 12/18/2023

      4 stars

      Claudia G

      Date: 12/18/2023

      No comment at the moment. Quick and easy to find I need on line

      CarGurus, Inc.

      Date: 12/18/2023

      We're happy to hear things have been quick and easy!
    • Review fromSantiago C

      Date: 12/18/2023

      4 stars

      Santiago C

      Date: 12/18/2023

      I give you guys 4.5 because of the rules are very low

      CarGurus, Inc.

      Date: 12/19/2023

      Thanks for the review! If there is any additional feedback you'd like to provide, don't hesitate to reach out to our support team.
    • Review fromBrenda J

      Date: 12/16/2023

      5 stars

      Brenda J

      Date: 12/16/2023

      It was quick, easy and great. Did it from my couch! Very nice and helpful.

      CarGurus, Inc.

      Date: 12/18/2023

      Thanks so much for the kind words! We're happy to hear it was so easy.
    • Review fromjohn p

      Date: 12/16/2023

      5 stars

      john p

      Date: 12/16/2023

      Love this site easy to search for what you want.

      CarGurus, Inc.

      Date: 12/18/2023

      We're so happy to hear you were able to navigate our site with ease!
    • Review fromKaren E

      Date: 12/16/2023

      5 stars

      Karen E

      Date: 12/16/2023

      CarGuru was very helpful! I would recommend this site for future reference!! ****

      CarGurus, Inc.

      Date: 12/18/2023

      Thank you for the positive feedback! We appreciate you taking the time to share your experience with us.
    • Review fromLeo B

      Date: 12/16/2023

      5 stars

      Leo B

      Date: 12/16/2023

      Great and quick help thank you very much keep going

      CarGurus, Inc.

      Date: 12/18/2023

      Thank you for the kind words! We appreciate your positive feedback and taking the time to share your experience.
    • Review fromChristopher W

      Date: 12/12/2023

      2 stars
      Free service was okay , didnt see a difference in the paid service after subscribing that way. I would have appreciated being treated with more integrity.
    • Review fromRAY L

      Date: 11/11/2023

      1 star
      OH MY GOD -- THEY HAVE GARBAGE DEALERSHIPS.. AND THEY HAVE EVEN BETTER CRAPPY ONES THAT WANT TO MAKE A BUYER WITH 10K DOWN A MARINE CORPS VETERAN GO TWO HOURS TO GET A VECHILE WHEN IT SAYS THEY DELIVER
    • Review fromphillip l

      Date: 10/25/2023

      1 star
      TOTAL SHAM AND SCAM!!!! think 3 times about dealing with ANY of the dealers on cargurus!!! I have had HORRIFIC EXPERIENCE!!!
    • Review fromLouis H

      Date: 09/26/2023

      4 stars
      I like your service you provide. How can I change my search to a different vehicle?

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