Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against BeFrugal regarding a cashback offer they failed to fulfill. I made a purchase of $919.20 on March 27, 2024, from the retailer CB2 using BeFrugal's cashback service, expecting an 8% cashback based on their promotion.I activated the cashback offer as required, and the purchase was properly recorded in my account history. However, BeFrugal failed to track the purchase correctly and did not apply the promised cashback. When I contacted customer support to resolve this issue, they refused to process the cashback, citing that my inquiry was made after their 60-day time limit. This time limit was never properly communicated to me, and I should not be held responsible for their systems failure to track the transaction.I have made every effort to resolve this directly with BeFrugal, but they have declined to honor their promise. I am seeking their compliance in issuing the promised cashback on the purchase or providing a fair resolution to this issue.

  

  Business Response

  Date: 09/27/2024

  Hello,

  As noted in our terms and conditions agreement inquiries regarding non-tracked purchases must be submitted for investigation within 60 days of the initial transaction.Due to restrictions imposed by retailers for timely inquiries, we are not able to open new inquiries for non-tracked purchases if the sale date was more than 60 days ago.

  The users purchase was on March 27, 2024, and the user reached out to ********************** on August ******* which exceeds the time limit to open an inquiry with a retailer. 

  Again,these terms are explained in our terms and conditions and on our FAQ page.  The links can be found here:
  *****************************************************
  ********************************************
  
  Best Regards,
  BeFrugal Team

  Customer Answer

  Date: 09/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  

  Dear BBB and BeFrugal Team,
  
  Thank you for your response. However, I would like to reiterate that the issue lies with BeFrugals system failing to properly track the transaction, which is the core service they offer. I activated the cashback offer as required, and it is BeFrugals responsibility to track the purchase and ensure that I receive the promised cashback of $73.50 (8% of my $919.20 purchase).
  
  While I understand that there is a 60-day limit for inquiries, this timeline was not clearly communicated to me at the time of the transaction, and it should not be my responsibility to ensure that BeFrugals system functions properly. As a consumer, I fulfilled my part of the agreement by activating the cashback offer and completing the purchase. It is BeFrugals obligation to ensure the cashback is tracked and applied, which did not happen in this case.
  
  I request that BeFrugal reconsider its position and honor the cashback as promised. Otherwise, I will pursue this issue further with appropriate consumer protection entities.
  
  Best regards,
  ***** *******

   

   

  

  Business Response

  Date: 10/01/2024

  Hello,
  
  As noted in our terms and conditions agreement inquiries regarding non-tracked purchases must be submitted for investigation within 60 days of the initial transaction. Due to restrictions imposed by retailers for timely inquiries, we are not able to open new inquiries for non-tracked purchases if the sale date was more than 60 days ago.  The user agreed to the terms on March 26, 2024 when they signed up with BeFrugal. 
  
  Again, the terms are explained in our terms and conditions and on our FAQ page.  The links can be found here:
  *****************************************************
  ********************************************
  
  Best Regards,
  BeFrugal Team

  Customer Answer

  Date: 10/01/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  ***
  
  Dear BBB and BeFrugal Team,
  
  Thank you for your response. I would like to address several important points based on the information I have reviewed:
  
  1. Agreement to Terms and Conditions:
  I do not recall explicitly agreeing to the terms and conditions you are referencing at the time I joined BeFrugal. Additionally, I am unsure if the terms and conditions have changed since I signed up. I request that you provide evidence showing that I agreed to these specific terms, including the 60-day policy, at the time of my registration.
  
  2. Confirmation Email:
  I have found an email from BeFrugal dated March 26, 2024, confirming that I was on my way to earning cashback for my purchase at CB2. The email explicitly states that cashback will be added to my account within 7 days of purchase, with no mention of a 60-day inquiry limit. This is misleading, as I was led to believe that I would receive my cashback within a week of completing the transaction.
  
  3. Lack of Transparency:
  In the same confirmation email, there is a link titled "Click here to learn more about how cashback works." Upon clicking this link, I found no mention of the 60-day limit in the *** section either. This demonstrates a lack of transparency in your business practices and a failure to provide crucial information upfront.
  I have attached screenshots of both the email and the *** section for your reference.
  Based on the above, I request that BeFrugal honor the cashback amount of $73.50 for my $919.20 purchase. I also request greater transparency in how you communicate terms and conditions to your users, especially those that could affect their ability to claim cashback.
  
  4. Responsibility to Track Purchases: According to BeFrugal's terms and conditions, the core responsibility of BeFrugal is to track purchases and ensure that members receive cashback on qualifying purchases. The provided response, does not release BeFrugal from its core duty to provide a service that works as expected. As a consumer, I followed the correct procedure, and the error occurred on BeFrugal's end, not mine. It is only fair that BeFrugal acknowledges this and resolves the matter by issuing the promised cashback of $73.50.
  
  Conclusion
  I hope to resolve this matter amicably, but if necessary, I am prepared to explore other avenues, including consulting with legal advisors to understand my options.
  
  Regards,

  ***** *******

   

   

• Initial Complaint

  Date:08/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a shopping rebate company. When I purchase goods online, I will receive rebates through this company. My login account is ****************** On August 5, 2024, I withdrew my rebate amount normally, totaling $360. However, my account was unable to log in and kept showing errors. My withdrawal amount was also not received. I contacted customer service via email and was told that I violated the website's regulations. However, when I asked about the specific regulations, no one replied to me. As of today, no one has contacted me or paid for the rebate I received from normal shopping. The website directly embezzled my rebate amount, and I demanded that they pay my rebate amount of $360 normally

  

  Business Response

  Date: 08/12/2024

  Hello,

  
  Due to fraudulent transactions on the account, customer violated **********************'s terms and conditions,the account in question was removed from BeFrugal.
  As outlined in our terms and conditions termination of any account without a notice can be made at BeFrugal's discretion. 
  
  Please see ***********************************************************
  
  Regards,
  BeFrugal Team

  
  

  Customer Answer

  Date: 08/12/2024

  I don't know what you mean by saying that you violated your rules. I have been shopping normally, but you have labeled your customers as fraudulent. In that case, please provide your evidence and don't embezzle my rebate amount. Doing so will only make you appear like a loser

• Initial Complaint

  Date:08/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 4, 2024, I made a purchase at Lowes through the BeFrugal App. Pursuant to the terms and conditions listed on BeFrugal and Lowes, "Grill" purchases were due a "Cash Back" of 20%. My shopping trip was recorded by the BeFrugal App and noted as "Click ID" ***********. Following the purchase, I took a screen shot of my completed Order within the App (the photo is attached). Shortly following my order, I noticed that an order had not "been reported". I immediately contacted BeFrugal and was told I had to wait 7 days to report the transaction. On the 7th day, the order still was not shown as "reported" and I filed a claim with BeFrugal. On August 2, 2024, BeFrugal sent a response to me that claimed ***** had no evidence of the order through BeFrugal. BeFrugal claimed that I must have "clicked out" of the webpage. Of note, the purchase was made through the App. The App specifically precludes you from leaving the site. The claim that I left the site is fabricated and unsupported by any facts. I contacted BeFrugal and was told there was nothing that could be done despite the photographic evidence I had confirming the purchase in the BeFrugal App and the evidence that BeFrugal had as "Click ID ***********". I believe the refusal to pay amounts to fraudulent advertising and is in violation of the stated terms within which BeFrugal operates.

  

  Business Response

  Date: 08/05/2024

  Hello,
  
  Please reference our terms and conditions "The determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal.If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction. "
  
  ***********************************************************

  BeFrugal has not received any commission or cash back from the sale referenced as such there is no cash back earned. 
  
  Best Regards,
  BeFrugal Team

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I requested a payout of the money I had earned from BeFrugal shopping website. The amount was $38.57. It was given to me in an **************** reward card. Having had AmEx gift cards in the past & the reputation of Am Ex, I believed I could save the money for the future. In mid April 2024 I tried to use the card and was told it was past 6 months and the *********** is invalid. A case number was started (#KRYJ-9273). I have emailed often with ***************** along with using their on line chat function. I have been told there is no phone support at BeFrugal. I have pleaded for the money just to be credited to my account, or a new Reward card be issued. While I understand that BeFrugal's has a policy about not reissuing reward cards -my issue is that some company was given the money I earned - $38.57 and they should be able to reimburse. Someone was paid the $38.57 I earned. Under BeFrugal's Terms and Conditions it states "Members will need to contact the retailer or vendor for any eGift card issues once payment has been processed." The only information **************** was willing to give me about the reward card issuer was the phone number for AmEx *********** center. Am Ex told me that once the expiration date comes due the money goes back to the original company - BeFrugal. They said it went to BeFrugal 3/1/24. So, BeFrugal advertises and commits to people earning money for using their website to make purchases, but is keeping the $38.57 I earned.

  

  Business Response

  Date: 07/18/2024

  Hello,

  At the time the gift card was issued the user would have received an email notification from BeFrugal that the gift card was issued.

  Also, terms of the **** Prepaid Debit Card are provided to users at the time of their payment request and redemption.  As per the terms the credit needed to be used within six months of being issued.

  As we are past the six-month time frame the funds were removed from the card by the card issuer.  BeFrugal is unable to restore gift card funds that have already been expired.
  
  Please review our terms and conditions and FAQ here:
  ***********************************************************
  ********************************************
  
  Regards,
  BeFrugal Team

  Customer Answer

  Date: 10/22/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My response to the statement is that THEY are the card issuer.  THEY purchased the pre-paid debit ard.  BeFrugal emails went not to my main email mailbox.  I agree that I did not respond and try to use the card within the 6 month period, but in extensive discussions between BeFrugal and **************** (and it was ****************, not **** as was stated in an earlier response from BeFrugal)  it was discovered that any funds not used on a pre-paid gift card go back to the issuer - BEFRUGAL.  So, I earned the money by following their instructions, asked for leniency due to not seeing their email and then they kept the money I earned.  I think this warrants the Better Business Bureau getting notified that this company does not operate in good faith or have any empathy for the crime of not checking secondary email folders.  
  ***** ***** 

  

  Business Response

  Date: 10/22/2024

  Hello,
  
  Again we are past the six-month time frame the funds were removed from the card by the card issuer.  The funds are never returned to us by the gift card provider.  As such BeFrugal is unable to restore gift card funds that have already been expired.
  
  Please review our terms and conditions and FAQ here:
  ***********************************************************
  ********************************************
  
  Regards,
  BeFrugal Team

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a Be Frugal user for the past 2 years, diligently saving cashback on my account. However, a couple of months ago, I attempted to withdraw my cashback of $1596.01, but the amount was never transferred to my account. Additionally, my account was inexplicably banned. When I reached out for an explanation, I was simply told that my account was fraudulent. I firmly believe that I have not violated any terms of service.I have two kids who also have their own accounts with **********************. It seems that the company may be mistakenly categorizing our accounts as fraudulent. Despite my attempts to communicate with them via email, I have received no response, and they have not released the funds that rightfully belong to me. It's evident that this company is engaging in dishonest practices and is disreputable.I hope that Be Frugal reconsiders my case and promptly transfers the owed amount to my account.

  

  Business Response

  Date: 07/16/2024

  Hello,
  
  As noted in our terms and conditions BeFrugal reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of retailers or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profiles.  Due to abuse of ********************** website the account was closed.
  
  ***********************************************************
  
  Best regards,
  BeFrugal Team

• Initial Complaint

  Date:06/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On april 1, I placed an order with TireBuyer and provided the required proof to BeFrugal. I still have not been paid and BeFrugal has blamed it solely on Tirebuyer, claiming they need to approve the purchase before cash back can be paid out. Apparently, if ********* just never responds, I'm SOL, but this is some seriously shady activity.

  

  Business Response

  Date: 06/28/2024

  Hello,
  
  BeFrugal submitted an inquiry with the retailer on April 15, 2024 in regards to the Tirebuyer.com sale mentioned.
  
  In general, we advise that inquiries can take around ***** days to resolve. This is just a guideline, however. Some stores may respond quicker while others may take additional time.
  
  Once we receive further information, we will notify the customer and update their ********************** account accordingly.
  
  We have also posted the $80.95 to the users BeFrugal account as pending until the retailer confirms the sale.
  
  Best regards,
  BeFrugal Team

  Customer Answer

  Date: 06/28/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 

  "Pending" cash back is NOT worth anything to anyone if it cannot be paid out. It is unacceptable to withhold cash back indefinitely while blaming an otherwise disinterested third party for any delay. I followed all instructions and guidelines for my purchase, which should entitle me to my cash back regardless of Tirebuyer's response and ESPECIALLY if Tirebuyer fails to respond. This is BeFrugal's problem at this point, not mine.
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 07/03/2024

  Hello,
  
  Please reference our terms and conditions "The determination of whether or not a purchase qualifies for Cash Back is at the sole discretion of BeFrugal.If a retailer fails to report a transaction to BeFrugal or withholds payment to BeFrugal, BeFrugal reserves the right to cancel the Cash Back associated with that transaction. "
  
  ***********************************************************
  
  If BeFrugal does not receive any commission or cash back from the sale referenced there is no cash back earned. 
  An inquiry was submitted for the user regarding the tirebuy.com sale mentioned.  BeFrugal received the information you provided and has uploaded a challenge to the retailer, but we have not had a response yet. In general, we advise that inquiries can take around ***** days to resolve. This is just a guideline,however. Some stores may respond quicker while others may take additional time.  We have also posted the $80.95 to the users BeFrugal account as pending until the retailer confirms the sale.  Once we receive further information, we will notify the customer and update their ********************** account accordingly. 
  
  
  Best Regards,
  BeFrugal Team

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Befrugal is a company that collects purchasing data and pays rewards to consumers.I redeemed my earned rewards for a hotels.com giftcard and they issued me one that is not valid. I kept getting told that it was merged but that is impossible because it was done before I even accessed it. I contacted both hotels.com and Befrugal. Since Befrugal issued it I would assume the issue started there. I've contacted customer service to no avail and I just want consumers to be aware of fake/used reward promotions when doing business with them.

  

  Business Response

  Date: 06/17/2024

  Hello,

  The user was issued on May 9, ****************************** the amount of $72.24.

  Hotels.com will share only limited information with BeFrugal regarding the gift card details due to customer privacy concerns. As such the user will need to reach out to Hotels.com directly.  The user can contact Hotels.com eGift Card customer support at **************.

  Best,
  Corin from BeFrugal 

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are stealing my money and blocking my account with no explanation. I made a payout, they didn't pay, and now deny explanations. I demand my money now.

  

  Business Response

  Date: 05/30/2024

  Hello,
  
  The transactions on the account were identified as fraudulent activity.  Due to fraudulent transactions on the account **********************'s terms and conditions were broken.
  As outlined in the terms and conditions agreement termination of any account without notice can be made at BeFrugal's discretion. 
  
  Please see https: ***********************************************************
  
  Thank you,
  BeFrugal Team

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Universal tickets in March through BeFrugal and Groupon. The cash back was supposed to be paid on May 14, 2024, however, it was not as the cash back was reversed. I noticed this in April and filed a support ticket on April 24, 2024. Now I am being told an investigation is being conducted with the Groupon affiliate marketing department before I can receive my cash back in the amount of $13.68 or 2.4% of the subtotal of my purcahse. I asked several times about a timeline before being informed on May 22, 2024 that it can take a retailer ***** days or longer to respond to an appeal. This is unacceptable. I contacted Groupon and was told this is a BeFrugal matter. I continued to interact with BeFrugal and was told this is a Groupon matter. I bought these tickets over two months ago and the cash back was due over a week ago. Now I am being told it may take three months or longer to receive the money back. What is the purpose of a cash back website that does not give cash back to its customers (and for which I have already provided supporting documentation of the confirmed purchase)?

  

  Business Response

  Date: 05/24/2024

  Hello,
  
  BeFrugal submitted an inquiry with the retailer on April 24, 2024 in regards to the Groupon purchase sale mentioned.
  
  In general, we advise that inquiries can take around ***** days to resolve. This is just a guideline, however. Some stores may respond quicker while others may take additional time.
  
  Once we receive further information, we will notify the customer and update their ********************** account accordingly.
  
  We have also posted the $13.68 to the users BeFrugal account as pending until the retailer confirms the sale.
  
  Best regards,
  BeFrugal Team
  
  

  Customer Answer

  Date: 05/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Amit

   

   

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was registered on 3/28. I purchased orders via Befrugal and get rewards always. Recent days, my rewards is payable and I cashed out. But my account is disabled suddenly and they don't give me a chance to verify. They just tell me that I violated the T&Cs, but I'm not sure what the exact one. I asked them and they can not tell me. They stole my money. It's a scam.

  

  Business Response

  Date: 05/16/2024

  Hello,
  
  The transactions on the account were identified as fraudulent activity by the retailer.  Due to fraudulent transactions on the account **********************'s terms and conditions were broken.
  As outlined in the terms and conditions agreement termination of any account without notice can be made at BeFrugal's discretion. 
  
  Please see https: ***********************************************************
  
  Thank you,
  BeFrugal Team
  

  Customer Answer

  Date: 05/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [Ive cashed out successfully and received the payout confirmation from BeFrugal. It means my orders are not fraudulent. They should pay the money to me not block my account instead.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business Response

  Date: 05/29/2024

  Hello,
  
  Again the users transactions on the account were identified as fraudulent activity by the retailer.  Due to fraudulent transactions on the account **********************'s terms and conditions were broken.
  Per the terms and conditions agreement termination of any account without notice can be made at BeFrugal's discretion.  
  
  Please see https: ***********************************************************
  
  Thank you,
  BeFrugal Team

  Customer Answer

  Date: 06/10/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********