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Business Profile

Holding Company

Santander Bank

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Santander Bank has 54 locations, listed below.

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    Customer Complaints Summary

    • 461 total complaints in the last 3 years.
    • 173 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not have any acknowledgment of this account, I do not own this account and this account was opened fraudulently. I do not own please remove this from my credit report.

      Business Response

      Date: 12/31/2024

      We have confirmed this complaint should be responded to by Santander Consumer, our auto division. Please forward complaint to Santander Consumer for a response.

      Customer Answer

      Date: 12/31/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******** *****

    • Initial Complaint

      Date:12/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed **************************** ACCT #: ***************** ***. $0.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 12/30/2024

      We have confirmed this complaint should be responded to by Santander Consumer, our auto division. Please forward complaint to Santander Consumer for a response.

    • Initial Complaint

      Date:12/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Data breach at Santander Bank caused my social security #; banking information with other institutions to become available. Hackers went into to all accounts and created fraudulent charges; opened Chime account to divert my paychecks; opened Apple Pay, Wallet, Venmo, and various other on line payments options. Even went so far as to put travel alerts on my all my credit cards to avoid notification to me. Is there a class action suit in process against Santander??

      Customer Answer

      Date: 01/07/2025

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 01/14/2025

      We've responded to the customer on 1/9/25 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:12/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 2nd, I sent money from MY OWN Venmo account to my ******************** account in the amount of ****** and still have no received it. I called on December 10th to enquire and they made me file a claim to recover my own money....They also made me speak to 3 different people, NONE OF WHOM WERE HELPFUL (but very nice). 1. I have used Venmo linked to my debit card to pay people numerous times, and received money at least once into my Santander account. 2. I just called three times to try to speak with someone and was hung up on after waiting on hold for 17 minutes. I had called two times just prior without success. I lost the piece of paper that my claim number was written on. 3. I filled out a customer survey explaining that the employees I spoke to were lovely, but the bank is lacking and this is unacceptable. Someone reached out to me to "learn more" I responded with this explanation of my situation, explaining that I had to BORROW MONEY to pay my mortgage because of them. Why call if you don't actually care and/or are not going to help? This wastes my time.NOT SURE HOW MANY TIMES I HAVE TO EXPLAIN THAT THIS IS MY MONEY, WHICH YOU ARE NOT ENTITLED TO. I NEED THE MONEY TO PAY MY BILLS. PLEASE DEPOSIT INTO MY ACCOUNT IMMEDIATELY AND PAY MY INTEREST AND A PITA FEE FOR YOUR DUMBASSERY. THANKS.

      Business Response

      Date: 01/07/2025

      We've responded to the customer on 1/7/25 via phone. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:12/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband died in June and I am trying to close his bank accounts. My Power of attorney is no longer valid once he died. Through my lawyer, I filed a petition in probate court along with his will showing I am the executor of his estate. My lawyer said this is the document banks need. Santander wont accept this and I have to file an additional letter with the probate court . I have to spend more money in legal fees. The bank is giving me the run around. They have very poor customer service. I now have to wait for this additional document around the holidays which further delays my getting this money and closing his accounts.

      Business Response

      Date: 01/24/2025

      We've responded to the customer on 12/27/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:12/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't even know where to begin. Santander Bank informed *** account holders that they were no longer doing ***** and we had until 12/31/24 to transfer to another institution. I was in the process of doing so and the paperwork that Santander required was sent to the other institution and received. In the meantime, I received a check from Santander with a 10% penalty incurred. When I called to inquire why this was done, I was told that the date was changed to 11/15/24. I had never received any paperwork regarding this change and I was under the assumption that it was still 12/31/24. I was also told that I was not the only person that had called to ask why this was done. I began this process in a timely fashion for 12/31/24. I had been to Santander on several occasions to make sure that I was getting the right paperwork. Not once did the Representative tell me that the date was changed. I began this process in 10/24. I don't understand why I was not informed via an email or phone call about this change. They certainly called me prior to this to let me know that I had to take care of transferring my *** by 12/31/24. I asked what would happen if I didn't get this done by then and I was told that they would mail me a check and I had 60 days to put the monies in another institution. There was no mention of a penalty in any way. This has affected me not only financially but also emotionally and physically. I have all the necessary paperwork and proof that I began this process so that I would not have to deal with any of these issues. Also, they didn't close out the entire amount of my *** ******** They left $22 in it. Why??? I feel that they are wrong in what they did to me and I'm sure to others. I will be withdrawing my other funds from Santander. It's sad because I have been an account holder at that location for approx. 40 yrs. What a disappointment!!!!!

      Business Response

      Date: 01/07/2025

      We've responded to the customer on 1/2/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:12/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company appeared on my credit report on November 13, 2024. I never applied for credit for anything with them. I called them within 24 of getting the notification and after speaking to Experian. The company confirmed that there was absolutely no evidence that I ever applied for anything through them or had an account with them. They said they would make sure that the hard inquiry would be removed from my Experian credit report. Yet, as of today, December 14, 2024. The hard inquiry is still on my credit report. This company is engaged in unfair practices and likely illegal practices as well. I want this hard inquiry removed from my credit report immediately. Additionally, when I asked for a letter or something stating that I never applied for credit they said they couldnt give me anything because there was no evidence that I ever applied for something. Experian refuses to remove it on their own and now the hard inquiry on my Experian credit report states that it is set to stay on there until December 2026.

      Business Response

      Date: 12/17/2024

      Hello - We have confirmed this complaint should be responded to by Santander Consumer, our auto division. Please forward complaint to Santander Consumer for a response.

      Customer Answer

      Date: 12/28/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      The companies all seem to be interconnected. I went ahead and filed the complaint with the company that was cited above. But I believe that this company is just trying to pass the ***** I called the number that was on my credit report and confirmed that there was nothing with their auto division or any other division shoeingI applied for credit, because I did not. It should not be this difficult to have this hard  removed from my credit report. My score has decreased by three points because of it. The person I spoke to also promised me that it would be removed. The reference number I was given was number 61648. 
      FAQ

      Regards,

      ******

       

       

      Business Response

      Date: 01/06/2025

      We have confirmed this is a Santander Consumer issue. Please forward to Santander Consumer for a response.

    • Initial Complaint

      Date:12/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last several months my checks are not printed on my bank statements and I know they belong there because theyre always on my moms statements. First I stop receiving my paper statements in the mail of which I had to go to the BBB to get that resolved now this and I need the check(s) for proof of payments for what ever reasoning. In this case to renew my snap benefits. I will be going to the branch and if theres any issue getting a print out of my rent check then all family accounts will be closed with Santander because this bank is becoming horrific. Btw, if you want to have online banking get it where it functions correctly so u can view and print out ur statement of which even at that check probably anit there still but I cant even review to see I honestly am feed up Santander so get it together or lose at minimum 20 customers!!!!

      Business Response

      Date: 02/19/2025

      We've responded to the customer on 2/19/25 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am writing out of sheer frustration and escalating anger over the lack of resolution regarding an account under my name that I have repeatedly informed Santander Bank is not mine. Despite numerous calls, emails, voicemails, and discussions with your fraud department, no action has been taken to rectify this issue.The statement I received for Account #********** is fraudulent, and I have no connection to this account. I have done everything in my power to bring this to your attention and resolve it amicably, yet I have been ignored and dismissed at every turn.The failure of your institution to address this matter is unacceptable. You have left me no choice but to send this certified letter as an act of desperation. I am demanding the immediate closure of this account, the removal of my information from it, and a thorough investigation into why this fraudulent account was opened in the first place.Furthermore, I demand written confirmation of the following within ten (10) business days:1.The account has been closed and no longer associated with me in any capacity.2.Any fraudulent charges or fees have been reversed.3.Measures Santander Bank is taking to ensure this does not happen again.Failure to act promptly will leave me with no option but to escalate this matter by filing formal complaints with the Consumer *************************** (****), the ************************ (***), and the Office of the Comptroller of the Currency (OCC). Additionally, I will explore all available legal avenues to hold Santander Bank accountable for this negligence and harm caused to me.Your repeated inaction is unacceptable, and I expect a resolution immediately.Sincerely,**** **** ********************************************************************************** ************ ********************

      Customer Answer

      Date: 12/22/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 12/31/2024

      We've responded to the customer on 12/31/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December ****** Santander bank / Openbank froze my account with a balance of **********. I have bills to pay and I need access to my money . They will not let me withdraw my own money !

      Business Response

      Date: 12/31/2024

      We've responded to the customer on 12/20/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    Santander Bank is NOT a BBB Accredited Business.

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