Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Santander Bank has 54 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Santander Bank

  75 State St Boston, MA 02109-1827

• 

  Santander Bank

  125 Broadway Somerville, MA 02145-2131

• 

  Santander

  2285 W Coutyline Rd Jackson, NJ 08527

• 

  Santander

  49 E Lancaster Ave Paoli, PA 19301

• 

  Santander

  601 Penn St Reading, PA 19601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had paid off a loan to Satander in full. Closed all accounts. ******************** seems to have handed over my account to collections and I have been and are being harassed by Santander's staff trying to collect $27,188.57, Santander has sent zero balance statements for all accounts Account # ******************************************** staff: *****, ***** Need Santander's records corrected and ***** ***** to be trained to view records and to read statements

  Customer Answer

  Date: 12/20/2024

  I have been advised that a written response would be given to address the wrongful harassment I have been subject to. 

  

  Business Response

  Date: 01/08/2025

  We've responded to the customer on 1/8/25 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ************************************** has not responded to my complaint and asks me to wait for 10 days

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 01/09/2025

  The customer was mailed a letter in response to his complaint, which he would not have received yet.

  Customer Answer

  Date: 01/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  

  I had taken ONE line of credit from Santander.   I also had a bank account with ********************.

  I paid off the Line of Credit and closed the bank account at the same time. Santanders employees were trying to request me to retain the bank account but I did not have a need for the Line of Credit.

  Santander send me letters of closure of the account and the Line of credit showing ZERO balance (attached)

  Now Santander has sent a notice of claim for money that I am not aware of.  Enclosed document show that there is definite fraud.  Santander could also verify details of ALL payments made to them

  Complete clarification is demanded

  ******

   

   

  

  Business Response

  Date: 01/27/2025

  Please see our final response to the customer, attached. Our response has not changed.

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having ongoing issues once again with Santander Bank. I do not understand how this Bank stays in business. My most recent complaint now is that I have a personal loan with Santander Bank that I got several years ago. I pay the loan every month through my Santander checking account. I have recently asked if they could change the due date from the 28th of the month until the 15th or 16th of the month and they put an inquiry in about this on or about November 25th. I am following up because I still don't know what the status of this request is. I called their customer service number this morning and got a foreign agent who after asking me so many questions said I still didn't authenticate my account and hung up on me. I then called the corporate office and the right arm doesn't know what the left arm is doing and they said that I should be receiving a form which I was told that by them over a week or so ago and then they mentioned something about paying $25. I hung up because I am getting too aggravated to deal with this outrageous conduct.

  

  Business Response

  Date: 12/31/2024

  We've responded to the customer on 12/31/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:12/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for **** with Santander Bank, I do not have a contract with Santander Bank. they did not provide me with the original Contract as I requested.

  Customer Answer

  Date: 12/16/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 12/16/2024

  We've responded to the customer on 12/16/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:12/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A vehicle (2020 ******* Elantra) I traded into a dealership (***** ******* of Midwest City OKC) had a lien to Santander Bank as it was not paid off, I owed around $18k. Upon trade in on August 8th 2024, the dealership began the process of paying off the vehicle. On August 27th 2024, the dealership received a lien release stating the vehicle was paid off. Sometime shortly before this, Santander posted a bill to me, stating I owed $488 towards the vehicle. The dealership had already started payment of the vehicle before this payment was posted to me. The contract was signed and the full payoff amount was receive by the dealership the same day of our trade in on August 8th 2024. According to the dealership (***** ******* of Midwest City OKC), Santander provided the wrong payoff amount and was short of around $1k to the contract. The dealership agreed to pay the missing amount of around $1k.Santander failed to provide the correct payoff amount to the dealership and failed to issue the final payment of $488 to the dealership in a timely manner. This resulted in a past due credit payment being posted to my account and a report on the credit bureau. Santander was already aware of the vehicle trade in as they were notified on August 8th 2024 by the dealership. In a correct course of action, they should have stopped any invoices to us and instead provided the full and correct payoff amount to the dealership.

  

  Business Response

  Date: 12/03/2024

  This complaint is not a Santander Bank complaint. This complaint is in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.
  
  

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company report to 2 of the credit agencies (equifax/********) and I do not have account with them.

  

  Business Response

  Date: 12/09/2024

  This complaint is not a Santander Bank complaint. This complaint is in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.
  
  

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received personal loan invite with good rates, accepted terms on $10,000 personal loan with good rate good payments. Ones that can easily be made on the budget thats modest.What the bank doesnt disclose is that 1. You cannot make a payment other than the same day OR the payment due date. - meaning you cannot setup autopay for another day it has to be the due date - you cannot schedule payments in advance.2. You cannot add an authorized spokes person without power of attorney So lets address #1, the payment issue. This has been an ongoing issue since the bank gave the loan. Tried setting up autopay for a certain day and they kept taking it on the due date, causing auto draft fees on my accounts as well as returned payments to them. To change the payment date you have to change the due date, which was done to the 9th from the 25th, the interest differential was paid and it took 2 months to process. They did not tell me that this would be the new payment date also. Tried setting up auto pay again by phone call, the gentleman I spoke to assured me the payment would be setup for the 4th (not the 9th) three different times. Noticed this didnt align with their online banking stating it was setup for the 9th. Went into an office and got ridiculed there for the way my brain working being different. The teller said just keep the money in until the 9th when the way I budget is all of my payments come out on one day and whats left is my free money. That day being the 4th It was also found out here that I couldnt add my daughter as an authorized user without her having power of attorney. I am HOH so she helps me speak to the banks. These all are things that they have given both of us the runaround on multiple times or said they could do that and never tell the truth.

  Customer Answer

  Date: 12/08/2024

  I have heard from the business in response to my complaint

  The solution was supposed to be faxed to a local branch but further contact has not been made and a response nor resolution has not been received 

  

  Business Response

  Date: 12/19/2024

  We've responded to the customer on 12/19/2024 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

  Customer Answer

  Date: 12/22/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [Business called several times after they tried to reach out to me and have tried scheduling call backs, call backs not received or acknowledged, this months payment still had issues. Still awaiting response from the first segment of this. ]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 01/22/2025

  We've responded to the customer on 1/22/25 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

  Customer Answer

  Date: 01/26/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [No letter has been received as of yet]

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:11/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Decided to open an account in ****** to transfer funds from us. Thhey have made it imposible to use my money remotely and gave fALSE INFORMATION TO PUT MY MONEY IN AN INVESTMENT ACCOUNT TO MAKE THE VERIFICATION PROSESS OVER THRE PHONE. THEY LIED AND NOW TYHEY WWANT ME TO WALK INTO THE BRANCH IN ****** TO ***** THE PROBLEMS.

  

  Business Response

  Date: 11/18/2024

  The customer was called and advised that he only has a complaint with Santander ******, he needed to contact Santander Mexico since they are a separate entity.

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a co-signer for my sister, she has made on time payments on almost ALL her payments. She was late once in 2023, and for some reason this company is falsifying accounts saying that she has been late on all her payments since March of 2023. We have payment records that PROOVE this is false and will get legal help if they do not fix this issue as this VIOLATES the Fair Credit Reporting Act. I would like this resolved by no later than Friday the 22nd of November 2024.

  

  Business Response

  Date: 11/18/2024

  This complaint is not a Santander Bank complaint. This complaint is in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.
  
  

  Customer Answer

  Date: 11/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Whitney

   

   

• Initial Complaint

  Date:11/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This bank is horrible Im trying to send my son money by ***** and they wont let me they keep canceling and delaying the transaction its not fair I have the money in my account and they wont let me use it I called their customer service was horrible they did nothing to help

  

  Business Response

  Date: 12/16/2024

  We've responded to the customer on 12/16/24 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Santander Bank telling me that they weren't supporting IRAs anymore, and that I needed to move the money from my account elsewhere. I tried to do so (over the span of two months), and yet, despite the fact that I called them over a dozen times, they refused to process the transfer. Now, my account is gone (when I go online, it doesn't show up on the website). For all I know, those crooks ran off with my money. Now, I need your help.1) I need your help to recover my money.2) I need your help to punish Santander for being a bunch of cowardly thieves.

  

  Business Response

  Date: 11/15/2024

  We've responded to the customer on 11/12/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

  Customer Answer

  Date: 11/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *******