Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Santander Bank has 54 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Santander Bank

  75 State St Boston, MA 02109-1827

• 

  Santander Bank

  587 Cabot St Beverly, MA 01915-2509

• 

  Santander

  1700 Kuser Rd Hamilton, NJ 08610

• 

  Santander Bank

  3 Huntington Quadrangle, Suite 103S Melville, NY 11747

• 

  Santander Bank

  3 Huntington Quadrangle, Suite 103S Melville, NY 11747

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a vehicle loan with santander bank. I've been trying to pay it off. I made a payment for a total of $19000 in October in multiple payments because they have a limit. In November I have a balance on $4700 and I haven't been able to pay off because they tell me I reached a monthly limit. It did 19 one month why can't I do less than 5 now. Meanwhile they are charging me interest on a daily basis. In just trying to pay off the loan. Last *** was rude so I asked for a supervisor and I was put on hold for a long time and never got one. I need someone that can help me pay it off

  

  Business Response

  Date: 11/07/2024

  This complaint is not a Santander Bank complaint. This complaint is in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.
  
  

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/5/2023 I took out a personal loan from Santander Bank for ********* dollars., at ******% Interest. I also set up direct debit payments on a monthly basis, through my ******* checking account.Unfortunately I've had that account compromised once in 2023, and then again in 2024.I had to close my ******* checking accounts twice, and reopen new one's with different account numbers.I called all of my creditors, and changed the account numbers on their records. Except for ********************** who requires a new document filled out for automatic debit payment to be made from an external account.(another ************************** raised my interest rate from ******% to ******%, because I no longer had automatic payments set up.I've filled out that document on 2 separate dates, and mailed it to them but I was never set up for auto pay.I went to their back Branch in ********, and had one of their employees fill out the document on 10/01/2024, and she faxed it in.I still haven't been set up for auto pay, as per the agents that service their customer service ********* make matters even worse while checking my ******* checking account online I see a direct debt for $252.52 from ******* to Santander Bank which I didn't make or authorize.I call Santander Bank and my loan balance doesn't reflect that amount credited as a payment to my loan as per their answering, and then by their customer service agents.I've filled numerous complaints to no avail, I've never been late on a payment, as a matter of fact I've made about 5-6 additional payments on the loan.From the ********* personal loan account, I've already paid Santander Bank approximately *********, that's over ******** in interest alone within 1 /12 years.I have a great credit rating it's about 800, they're making a financial indentured servant out of me.

  

  Business Response

  Date: 11/15/2024

  We've responded to the customer on 11/14/24 via email. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had received multiple Emails from Santander Bank that my *** was going to be closed by the end of 2024 unless I switch my *** to an Investment *** account.I am not sure why a bank would force a customer to close their *** ******* before the age of 59 1/2 or later if I did not request it.I feel this bank is partaking in fraudulent business practices as they want to invest my *** money for their own interest or force me to close my account and incur large penalties with the ****I had switched a different *** with this bank a few years ago (at a different branch) and they made the process pretty straight forward and I was able to transfer one *** to another *** at a different bank by giving me a bank check made payable to another bank.I thought the same would prevail this time, however it did not. Instead, I was given the runaround by the branch manager of this branch which located at **********************************The branch manager told me I have to go to my other bank and they need to request a transfer and they would not give me a check for another bank for a transfer to another *** even though this was done just a few years ago.When I went to my other bank, they told me I was right..i was supposed to be given a check made payable to both myself and the bank I am transferring the *** to and this process has not changed. At this point, I was caught in the middle between 2 banks. I was forced to take a disbursement from Santander since they refused to work with me here. I am not forced to pay pentalties and taxes to the *** due to Santander. Once I was given my check from Santander, I heard from the person who took care of this matter whose name is **** ** from Santander after I left the bank with my check who told me I needed to retrun to the bank (after I was already at the subway station on **********) as she forgot to take off a carbon copy of the check or she will cancel the check. I had to go back to the bank again.

  Customer Answer

  Date: 11/18/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 11/19/2024

  We've responded to the customer on 11/19/24 via letter. Please allow for 7-10 days to receive the letter. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

  Customer Answer

  Date: 11/20/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:10/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a personal loan with Santander Bank. Account # **********, the interest rate is *****%, however they are taking most of my payment as Interest. I can not get an answer from them as to why most of my payment is going to interest. I am paid ahead, and have not missed any payments or had any returned payments. They still however are just explaining how the payments are appropriated and not explaining to me why the biggest percent of my payment is going to interest. They have also taken full payments and applied to interest. The amount of my payment is $514.37 I want to know and understand why most of my payments are going to interest.

  

  Business Response

  Date: 12/03/2024

  We've responded to the customer on 12/3/24 via letter. Please allow for 7-10 days to receive the letter. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Deceptive Practices by Santander Bank I am writing to formally lodge a complaint against Santander Bank regarding what I believe to be deceptive and unethical practices. As a customer of **********************, I have encountered several troubling issues that I feel warrant your immediate attention. Summary of Issues: Misleading Information About Loan Terms: the representatives at Santander failed to explain crucial aspects, such as interest rates, hidden fees, and early payoff penalties that was not in my initial contract upon taking out a personal loan of $25,000 on September 23 2023. I was told there is a $0.06 I will have to pay to close out this loan, I have experienced numerous instances where Santander improperly applied interest payments, even though payments were made on time and in full to close the loan on August 26 2024. When I contacted customer service to resolve these issues, they were unhelpful and dismissive, failing to rectify the mistakes after I told them my contract stated there is no penalties for paying off the loan in full early. I have been charged excessive and unwarranted fees that were never disclosed to me when I opened my account. These fees were applied in a manner that contradicts the terms initially agreed upon. As of August 26 the loan amount was $22,186.56 was the reflecting balance and a payment in the said amount was made on August 23 2024 to close out the loan. withing 20 days after the full payment was made Santander started charging additional interest of $227.26 instead of closing the loan, I was told by a representative that they took out September payment which was not due in August when they received 2 payments. These deceptive practices have not only caused me financial strain but also significant stress and frustration. The lack of transparency and accountability from Santander Bank makes it impossible to trust the institution with my finances, and I believe other customers may be facing similar issues.

  

  Business Response

  Date: 11/01/2024

  We've responded to the customer on November 1, 2024 via letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:10/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Santander Mortgage payment is auto drafted every beginning of the month and for September after the payment was drafted from my Santander Bank Account and paid, I tried to change the account the mortgage was drawing for. My intention was to change the auto draft for the beginning of every month to another bank account for the next payment in October. I went through the online service of changing the auto draft and for some reason, instead of changing the auto draft for the beginning of October the mortgage payment was posted for that day. I've tried to explain the issue with the company for over a month now and still no resolution. Ever time I call the representatives are not helpful and not willing to listen. They keep referring me to send an email to their customer service research team and I can't speak to anyone that can resolve the issue.

  

  Business Response

  Date: 10/28/2024

  We've responded to the customer on 10/28/***** letter. Please allow 7-10 days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I would like to file a complaint again the Santander bank on 1 ******* ** in ********, Nj. I entered this branch at 4:30pm to deposit a check for $200,000 and open an online banking app. When i came up to the teller she was instantly rude to me. I handed her the check and with a nasty attitude she said what do you need. She deposited the check and when i asked her about setting up an online banking app she told me to sit down and the male working there would assist me. The bank was completely empty, they were both doing absolutely nothing. I sat and waited and at 5pm they told me and my husband that he was busy on a call and we need to leave. I then asked for his name and a business card to which he refused to provide me with either. He was screaming at us, he became aggressive with us and discriminative. He started to threaten to call the police on us which he later did because we just wanted a business card from him after we had made a deposit and no one wanted to assist us further. The police then arrived. I am livid at how we were treated and i will be withdrawing the $237,000 immediately. This branch is beyond disrespectful, aggressive, and unprofessional. This is completely unacceptable that we were treated in this manner and i will go further until something is ******** can see everything on thebans cameras

  

  Business Response

  Date: 11/07/2024

  We've responded to the customer on 11/7/24 via letter. Please allow for 7-10 days to receive the letter. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:10/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** explained to me once car was ***ossessed if I paid a total of ***** my car would be released to me. I made a payment of 3600 towards ******* amount and after attempting final payment ach payments were cancelled and I was told make debit card payments. When I called back *** told me I would not be able to retrieve my car despite the payment made and refunded all but 2 of my payments made towards the account after being mislead by companies ***. ***** amount paid 1,900+308.00=2208.00 and ****** was attempted to be taken today.

  

  Business Response

  Date: 10/18/2024

  This complaint is not a Santander Bank complaint. This complaint is in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.
  
  

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 8, 2024, I initiated an external transfer from my Santander Bank account *********** ) to my ********** account *********** through Santander's online platform. The transfer amount was $1,200. However, the funds were debited from my Santander account but never credited to my ***** account.Despite multiple attempts to resolve this issue, I have received conflicting responses from both banks. ********** confirms that the funds were never received, while Santander Bank claims that the transfer was successfully sent and refuses to take further action.I have tried to resolve this issue amicably with Santander Bank's customer service, but they have been uncooperative. As a result, I am seeking assistance from the Better Business Bureau to recover my $1,200 Attached are: - Santander Bank statement showing the debit. - ********** statement showing no credit.I request that Santander Bank:1. Investigate this transaction and acknowledge the error.2. Return the $1,200 to my account or provide proof of the transfer.

  

  Business Response

  Date: 10/30/2024

  We've responded to the customer on 10/29/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

  Customer Answer

  Date: 11/04/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [ I remain unsatisfied with their resolution. Their response did not address my concerns, nor provide adequate resolution. My funds remain unrecovered.
  
  I request further assistance in recovering my lost funds and resolving this matter]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Shia

   

   

  

  Business Response

  Date: 11/14/2024

  We've responded to the customer on 11/14/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do need your help : Santander Bank ********** wrongfully restricked my profile which used for Santander Bank mobile App, A scamer failed to fraud money from my account then Revenged to report me as a scamer. Headcahe to reach Santander ********** since there is no physical address ,mail *************** address to reach this Santander **********, BUT ONLY a 800# **************, which agents can only type words to "thier hidding backup team", I called this 800# many many times and branch bank manager called several times to fix this issue also, but no answer and no result. This restriciton infected my credit score and limitation on my banking, really damaged my financial reputation, Feel helpless. Would you please help out **** to fix it? I do need this Santander Mobile All works well as before. Thanks,

  

  Business Response

  Date: 11/19/2024

  We've responded to the customer on 11/6/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.