Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Santander Bank

  75 State St Boston, MA 02109-1827

• 

  Santander

  10-421-CR1 PO Box 12646 Reading, PA 19612-2646

• 

  Santander Bank

  587 Cabot St Beverly, MA 01915-2509

• 

  Santander

  1700 Kuser Rd Hamilton, NJ 08610

• 

  Santander Bank

  3 Huntington Quadrangle, Suite 103S Melville, NY 11747

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from early warning services saying this account will be reinserted back to my account. I would like for you to provide me the information that you sent to early warning to proof your claim that this account is accurate. I do not recall ever doing any business with your company I am not sure how you got my information please provide me signed contracts, transaction history along with the reason this account is being reported to my early warnings.If you can not provide this information please remove this . Furthermore, In accordance with The Fair Credit Reporting Act, Public law ******, Title VI, Section 611, Subsection A-D, I demand that you provide actual proof of information that was sent to early warnings.Case *******

  Customer Answer

  Date: 03/05/2024

  I have not heard from the business in response to my complaint. I need a copy of the contract you claimed I did with your company you have yet to respond to my complaint 

• Initial Complaint

  Date:02/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from early warning services saying this account will be reinserted back to my account . I would like for you to provide me the information that you sent to early warning to proof your claim that this account is accurate . I do not recall ever doing any business with your company I am not sure how you got my information please provide me signed contracts, transaction history along with the reason this account is being reported to my early warnings . If you can not provide this information please remove this . Furthermore, In acordance with The Fair Credit Reporting Act, Public law ******, Title VI, Section 611, Subsection A-D, I demand that you provide actual proof of information that was sent to early warnings .Case *******

  

  Business Response

  Date: 02/26/2024

  Duplicate to complaint #******** and I am able to open the attachments on the newer complaint.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Santander bank refuses to reverse my double charge from a ****** lightning pass purchase. After putting my card information into ******s genie plus app, I received a something went wrong screen. I then put my card information in again and the purchase went through. Looking at my bank app. later I saw I was charged the $86.28 twice. I have screenshots of the something went wrong screen, I have screenshots of the double charge on Santanders bank app. After contacting and speaking with ******, who apologized for their error and told me the charges would be reversed, ********* still refuses to reverse the charges. Even worse, after receiving Santanders letter of refusal to reverse the double charge not one person at any of the four bank branches that I contacted could help me. I was only given a number to call which I did. I was then given an email address to state my claim after sending the email I received an automatic reply stating that if my claim had already been denied that my email would not be read. I want someone at Santander to explain to me why my double charge was not reversed when it is clearly obvious I was double charged.

  

  Business Response

  Date: 03/12/2024

  We've responded to the customer on 3/4/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:02/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the bank to open a billing error on my account, The law transfer act rgulation E and Z allows customer to give the instructions by phone, mail or in person. Giving that choise to the customer and the bank cant force to take one of them.The bank denied my right to open the claim, and discriminate me to do it over the phone because I dont have SSN. They said that all customers without SSN cant be serviced by the call center. That is a big discrimination policy against those customers.Is the bank problem and business to have tools to authenticate customers and is not customer fault not having SSN.Please proceed with the dispute

  

  Business Response

  Date: 04/03/2024

  We've responded to the customer on 4/3/24 via letter. Please allow 7-10 business days to receive the letter. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:02/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This debt collector engaged in abusive, deceptive, and unfair practices of the ***** which it prohibits. They furnished this account that we didn't agree upon and I didn't sign an agreement on. A legal contract is signed by two parties and I did not participate in any of it. More so they didn't follow the proper 5 step validation procedure which make this unfair practices. According to the ***** Im entitled to ***** dollars per violation and clearly they violated my rights.

  

  Business Response

  Date: 02/21/2024

  This is not a Santander Bank N.A complaint. This should be forwarded to Santander Consumer USA. 

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my profound concern about the disclosure of my nonpublic information to credit bureaus and the resulting inaccuracies on my credit report, leading to significant financial and emotional distress.As outlined in 15 USC 1681 Section 602, I assert my right to financial privacy, expecting the confidential treatment of my information.Moreover, 15 USC 1681 Section 604(a)(2) underscores that a consumer reporting agency cannot furnish account information without my written instructions, which have not been provided.I have identified discrepancies on my credit report originating from JPMCB CARD, adversely impacting my financial well-being. I urgently request the rectification of these inaccuracies.Lastly, please be reminded of 15 USC 1666(b), preventing creditors from treating payments on a credit card account as late under specific circumstances.For your reference, my account details are as follows:Account Number: ************* I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns may lead to legal action. I anticipate your prompt response and resolution.Thank you for your immediate attention to this matter.Sincerely,***********************

  

  Business Response

  Date: 02/20/2024

  This is not a Santander Bank NA customer. This complaint should be forwarded to Santander Consumer USA for research and resolution. 

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This bank had made pitiful report to a credit bureau in the past for a few dollars I missed paying from overdraft interest which seems to have been removed. About 2 years ago, **** of American closed my account including my *** and continues to this day to allow me to open an account with NO explanation. I tried to open an account (business and personal) at ****** **** in 2023, who is kind enough to tell me why they are refusing me to do business with me. That is the first time I heard "CHEXSYSTEM" which apparently reported that I have NEGATIVE report. I later found out my daughter's checking account which my name also in it defaulted. I contacted Santander Bank and was asked to pay it (I think it's 2 hundred and something). I was reassured that they will fix the issue that preventing me to open an account to any bank. I also asked them why they are reporting to a credit bureau a few dollars debt (I think it's $2.75 which was settled). I was COLDLY informed the bank policy is to report any debt regardless of the amount and responded that in a few days my record will not show their negative report. Please note I have been banking with Sovereign bank since early 1990's; now under SANTANDER name; maintains a good $$ balance throughout that was provided free Safe Deposit Box until the service was discontinued by Santander this year. My money market account and personal checking are the same and can verify all the activity for confirmation. I am requesting the Santander Business Office to look into this case and to evaluate their reporting practices. I am a LOYAL costumer... I am being boxed in to continue business with them because I am restricted in opening an account with other banks. Please assist in communicating my plea to the higher management in Santander because I am not getting anywhere using the customer service personnel. My small business is in halt because of this, please assist .

  

  Business Response

  Date: 03/19/2024

  We've responded to the customer on 3/19/24 via letter. Please allow for 7-10 days to receive the letter. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle with *********************** last year and took a loan out with Santander. 2 weeks after my purchase a young lady hit the back of my car, it was a total loss. My insurance plus two gap insurances paid off the loan. I have spoken to Santander agents and told them the remaining balance will be paid once the refunds from ************ comeback. I was unable to file paper work because the dealership switched companies in the middle of my claim. I will pay the balance of 200 dollars but I want the negative late **** off my credit.

  

  Business Response

  Date: 02/13/2024

  This complaint does not refer to Santander Bank. This complaint is in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.
  
  

• Initial Complaint

  Date:02/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase with ****** and requested to return the items, but ****** isnt granting the return. Despite contacting ****** multiple times, they assured me that the request would be honored since I was within the return period. However, I only received email correspondence stating that the return is denied without any explanation. I escalated the request to speak with a supervisor and was assured I would receive a call back, but instead, I received the same response denying the return without an explanation. After not receiving any further assistance from ******, I decided to file a claim with Santander Bank. The representative informed me that I would be issued a temporary credit while they investigate my claim. However, I later received a response from Santander Bank stating that my claim was denied due to the purchase being considered valid. When I contacted Santander Bank to seek clarification regarding the denial, I was informed that they had supporting documents. I clarified that I never indicated that the purchase was fraudulent and requested that I be provided with the supporting documents. Eventually, I received a letter from Santander Bank stating that the purchase is considered valid because I still have the items and advised me to request a return with the merchant.

  

  Business Response

  Date: 03/05/2024

  We've responded to the customer on 3/5/24 via letter. Please allow for 7-10 days to receive the letter. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:02/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I truly regret ever doing business with this company. They have stolen payments from me reversed them without my knowledge without ever returning the funds and consistently take my payments and never apply them to my account! They have also to this day refused to provide me with a detailed invoice of all of my payments made since inception of the loan:This started with my 7/11/23 payment of $406.07 I was notified 28 days LATER that this payment was reversed. After supplying bank statements AND a letter from my bank stating that payment cleared my account I was coerced to make multiple additional payments as I did not want to be reported to the cb w false info. The following payments are as follows;July 27th - $215 ******** pay (check)August 4th - $446.68 via Citibank card August 10th - $215 ******** pay (check)August 15th - $406.07 via autopay. It took them several weeks to correct this and I was never provided with any explanation as to why this occurred Now as of 2/9/24 I have been informed my 1/11 payment of $406.07 was reversed AGAIN no notification and no return of funds. As of my 1/22/24 statement it was posted. Then another $210 additional payment on 1/31 is also missing in action even though the app states it was received. I am almost willing to bet there are MULTIPLE payments that were not applied and to this day Santander has refused to provide me with a full transaction list or audit of my account in payments. I can supply bank statements from inception showing I never even ONCE bounced a payment not was any payment ever returned to me! They are thrives and liars and clearly disorganized at best or frauds at worse! As of writing this I am still waiting on a call back from SOMEBODY who absolutely wont be able to give any explanation. I have paid this loan religiously and now have absolutely no trust in this company what so ever. Im willing to ruin my credit to avoid sending these criminals another *****!

  

  Business Response

  Date: 03/07/2024

  We've responded to the customer on 2/12/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.