Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Santander Bank

  75 State St Boston, MA 02109-1827

• 

  Santander

  10-421-CR1 PO Box 12646 Reading, PA 19612-2646

• 

  Santander Bank

  587 Cabot St Beverly, MA 01915-2509

• 

  Banco de Santander S.A.

  375 Park Avenue New York, NY 10152

• 

  Santander Bank

  3 Huntington Quadrangle, Suite 103S Melville, NY 11747

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Thank you for taking the time to read this. Im writing because I noticed that my most recent credit report contains a late payment reported on July/ Agust and Sept for my account #***************** I want you to know that I understand my financial obligations, and if it werent for paid late due to a hardship hospitalization that caused to miss a payment, Id have an excellent repayment record. I made a mistake in falling behind, but since then, I managed better my finance. Since then, *** had a spotless record of on-time payments. Im planning to apply for my first home buyer, and its come to my attention that the missed payment on my record could hurt my ability to qualify. I truly believe that it doesnt reflect my creditworthiness and commitment to repaying my debts. It would help me immensely if you could give me a second chance and make a goodwill adjustment to remove the late payment on 2021 ( July, August/ Sept) Thank you for your consideration, and I hope youll approve my request. Best

  

  Business Response

  Date: 01/12/2024

  This complaint does not refer to Santander Bank. This complaint is in regard to an auto loan which is currently handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.
  
  

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/4/23 I made a $800 zelle transaction from my discover account to an old checking Santander account. While the money should have been returned due to the account being closed at Santander they instead processed the claim showing no errors or problem. Santander is reporting they never received a transaction even though I provided accurate processing numbers.

  

  Business Response

  Date: 01/22/2024

  We've responded to the customer on 1/22/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

  Customer Answer

  Date: 01/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had many problems and complaints with the physical Santandar branch I go to. Security door broken multiple times, for months- as in **** months. When complained to the 4-5-6 managers gone thru, have gotten " we've asked for it to be fixed". Several months ago I noticed how filthy the walls were in the *** area especially behind a U-shaped desk-ish thing ...obviously people had spilled coffee.... There were cobwebs in the corners. . I have pointed it out - twice. Most of the interior is a little cleaner but there's still brown streaks on the wall under this table -- very visible. Either the bank is not dealing with the cleaning crew or corporate isn't. Of course I'm not going to call -there's no proof of the complaint. The big problem - Companies do not offer easily accessible email addresses or even snail mail addresses for complaints. As there would never be any. . I spent 45 minutes one day and came up with an email address I linked to it - it didn't go through I've spent 45 minutes today - It's not even easy to figure out which section overseas the branches. This is not the only company but I'm really fed up with this.

  

  Business Response

  Date: 01/19/2024

  We've responded to the customer on 1/19/24 via letter. Please allow **** business days to receive the letter. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:01/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with charter communications, i dont have a contract with driveway fin ,they didnt not provide me with the original contract as i requested

  

  Business Response

  Date: 01/08/2024

  We are not able to locate a customer with this name and address. ********************** is not mentioned in his complaint. We ask that more information be provided in order for the bank to locate the potential customer.

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct *************************** N.A. Amount:$26459 Date Opened: 9/14/2022Acct# ******XXXXXX6238 Please DELETE the fraud Account from my credit Report does not relate to any transactions that I have made.The credit bureaus keep disrespecting the law . I have showed them multiple times how they are violating the FAIR CREDIT REPORTING ACT .According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC ****b(1) the credit bureaus dont have no written permission According to 15 USC **** have the right to privacy According to 15 USC 168s-2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate .(B) Reporting information after notice and confirmation of errors According to 15 USC **** I have the right to privacy According to 15 USC ****s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.(B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. The credit bureaus have no respect for the laws.Someone needs to hold them accountable for this.

  

  Business Response

  Date: 02/20/2024

  We've responded to the customer on 2/24/24 via letter. Please allow for 7-10 days to receive the letter. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walked in to get a $10 roll of quarters. Was denied and told I need to have an account. I asked to open an account and was denied. I felt racially profiled by that ridiculous white ************ He needs to be removed

  

  Business Response

  Date: 01/19/2024

  We've responded to the customer on 1/19/24 via letter. Please allow for **** business days to receive the letter. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In summer 2022 Playstation wrongfully charged my Santander debit card. Playstation acknowledges this and on their end, they refunded all charges. Santander denies receiving my refund. I have made several enquires with Santander and Playstation about this. Santander always denies my claim and one time told me their banking records didn't go back far enough to see the transactions. Again, Playstation has acknowledged the error and assured me of the refund several times. Santander has denied my petition for refund on 3 separate occasions, each of which took several months to process. My first claim was submitted around 9/2022. I placed a claim for the correct amount with a rep named CeeCee on 5/1/2023. I placed a third claim thereafter. I am owed this refund (with interest). Playstation can trace the money back to Santander, and Santander refuses to acknowledge the refunds to my account. I am owed $416.48 that Santander has fraudulently and negligently withheld from me. Up to this point, Santander has not even looked into this or contacted Playstation for a resolution despite my providing the necessary contact information for Playstation to prove the refund occurred. Playstation provided me with case # ******** which I have shared with Santander several times with no acknowledgement.

  

  Business Response

  Date: 01/19/2024

  We've responded to the customer on 1/19/24 via letter. Please allow for 7 to 10 business days to receive the letter. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a personal loan with Santander on or around April 2023. I filled out the initial application online, it was approved, and I went into a branch in ***********, ** to sign the paperwork to close the loan. I met with a man named ****, who I asked directly if I would be able to change my payment due date. He advised me that I would indeed be able to do so, with ease, after I made the first payment on time. After making the first several payments on time, I called Santander customer service to change my payment due date, spoke with someone who assured me that the date had been changed but might not take effect until the next billing cycle. This was in August. When Septembers bill date also did not change as promised, I called Santander again. This time, ******* I spoke to told me that the previous representative had erred and my bill date had never been changed. I told them I wanted it changed immediately as this was their error, they originally stated they would try to escalate it to get it done faster. It was still not done. I then spoke to a snotty supervisor who told me they would not change it until I sent in a check for additional money owed (this was the first time I was ever informed I would need to pay money to have this done), and the supervisor also stated she would mail me paperwork that needed to be completed in order to change the due date. This conversation took place in September, it is now December and I have never received ANY paperwork from Santander about this issue. The customer service is atrocious; these people do not care about their customers WHATSOEVER. At this point, I have spent a grand total of 4 hours on the phone with their customer service department, having had to make multiple phone calls to get a relatively simple thing done, and yet the issue has still not been resolved. AVOID THIS COMPANY.

  

  Business Response

  Date: 01/04/2024

  We've responded to the customer on 1/3/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 18th of December 2023, I deposited $1,500 into my bank account. The $1,500 check was accepted but the following day the check was not reflected in my Bank account. I have a long history of depositing money in said account, so this happening is NOT normal. I contacted customer service of **********************, and I was informed that my money would be held until the 26th of December. I asked why were my funds being held so long because that was uncommon. I asked if the check was suspicious and being reviewed by the fraud department, and I was informed the check was not. I asked *** (the supervisor of customer affairs at 11:30 am), that my funds were not being investigated but were still being held for an extended amount of time during the holidays.

  

  Business Response

  Date: 01/18/2024

  We've responded to the customer on 1/18/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving marketing mail from Santander addressed to my father (who has been deceased for over 25 years) for almost two years. I have attempted multiple times to have him removed through multiple avenues, and I still continue to receive marketing mail. The first time, I called the phone number listed on the mailer, and the person I spoke with had a very narrow grasp of English and kept "confirming" with me that I wanted to cancel my father's account. I explained that he never had an account and that I simply wanted the marketing mail to stop. He eventually told me he would have it taken care of and provided me with a reference number (which I still have), but I was not convinced he understood me. The mailings continued. I tried putting them in an envelope and mailing them back to the return address with notes saying, "Deceased. PLEASE remove from marketing list." The mailings continued. I tried e-mailing the company through two different e-mails, once through the form on their website and again through a direct e-mail on 8/24/23. I never received a response. The mailings continued. I tried calling again a few months ago. This time the person understood me. He assured me my father's name would be taken off the list. I gave more than eight weeks for the system to process the request. The mailings still continue.This may not seem like a big issue, and it isn't. I can easily just throw the mailers away. But I shouldn't have to suffer the emotional gut punch of seeing mail addressed to my dead father just to find out it's stupid marketing mail, and I especially shouldn't have to see it when I've tried so many avenues to have it just stop.

  Customer Answer

  Date: 12/26/2023

  Better Business Bureau:

  The business promptly responded to my complaint, and a representative worked to have my issue resolved.  However, if I receive another mailer after the allotted processing timeframe, I will follow up and may re-open a complaint.  But as it stands now, the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  
  Regards,
  
  *******************