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Business Profile

Holding Company

Santander Bank

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

This profile includes complaints for Santander Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Santander Bank has 54 locations, listed below.

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    Customer Complaints Summary

    • 462 total complaints in the last 3 years.
    • 174 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not have a contract with this company. This company has gone against FCRA laws and I really need help with the removal of these items according to The Fair Credit Reporting Act (FCRA) , 15 U.S.C. **** et seq., governs access to consumer credit report records and promotes accuracy, fairness, and privacy.Please see accounts below and will attach the proof of reporting. 1. Santander *****************

      Business Response

      Date: 12/12/2023

      This complaint does not refer to Santander Bank. This complaint is in regard to an auto loan which is handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.

    • Initial Complaint

      Date:12/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We operate a small business, CAPRE Omnimedia, LLC "CAPRE." CAPRE is a customer of ********************** We have discovered that Santander applied inappropriate foreign exchange adjustment rates for checks from ****** and other international locations. The attached document "Letter to Santander from CAPRE Omnimedia Dec 8 2023" will explain in further detail

      Business Response

      Date: 01/22/2024

      We've responded to the customer on 1/22/24 via phone. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

      Customer Answer

      Date: 01/23/2024

      Santander has been responsive to our concerns about the ***** exchange rate for check deposits. The bank has contacted us and has been communicative. However, due to volume of international check deposits over the last 7 years, we have asked for an audit of foreign exchange rate adjustments. Santander has made clear it does not want to conduct an audit, which we believe would be essential. The bank's consistent response is that it has its own internal exchange rate system. 



      Regards,

      *****

       

       

      Business Response

      Date: 01/25/2024

      The Bank responded to this complaint on 1/22/24.

    • Initial Complaint

      Date:12/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ALL REPORTED DATA MUST BE COMPLETE, CORRECT, AND PROVEN IF CHALLENGED. I DO NOT GIVE YOUR AUTHORITY TO REPORT VERSUS ME WITHOUT ADEQUATE COMPLIANCE OF STATE AND FEDERAL LAWS BEING APPLICABLE THROUGHOUT. AS SUCH I DEMAND DELETION IMMEDIATELY OF YOUR DECLARED CLAIMS AGAINST ME. PER COMMON LAW, YOU ARE DEMANDED TO DEMONSTRATE THAT YOU CAN AND HAVE WILLINGNESS TO ABSOLUTELY VERIFY AND VALIDATE (OR JUST SAY "CERTIFICATE") EVERY AND ONE EVEN EACH ANY AND OR ALL ALLEGATIONS YET PHYSICALLY DEFICIENT OR UNPROVEN MINE, CHALLENGED OR NOT. NOTE THE UNLAWFULNESS AND VILE INFRINGMENT CREATED POTENTIALLY VERSUS ME SHOULD YOU CONTINUE TO RETAIN REPORT RESTRUCTURE RESELL RETURN OR ELSE WISE EVERY AND ONE EVEN EACH ANY OR ALL DATA, NOTATIONS, DATES, BALANCES, CALCULATIONS, AUDITS, ACCOUNTING RECORDS, REQUISITE 426-CHARACTER FORMAT FIELDED P6 STATEMENTS(S), MANDATED 386 PARCELS OF CONFIRMATION.

      Business Response

      Date: 12/11/2023

      This complaint does not refer to Santander Bank. Based on the customer's address, which is all that was provided, it would seem his account is handled by *******************************************. Please forward the complaint to Santander Consumer for a response. If it is not an SC account, we would need additional information. Thank you.

    • Initial Complaint

      Date:11/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 9th I was charged twice by tmobile for my phone bill. I reached out to dispute this charge with my bank. They began the claim process for duplicate payment. On the 16th of the same month I noticed the amount returned I called the bank to see if it was the tmobile refund or the correction the representative canceled the dispute even though it was not the refund from tmobile. It turns out tmobile attempted two times to refund me the money on 11/15 and 11/20 but santander denied the refund and sent it back. In tmobiles system it looks as they did refund me both payments although i never received a *****. I was forced to pay my bill for a 3rd time on the 22nd of the same month because of the banks mistake. Santander as refunded me half and are attempting to file another dispute but there is a chance I won't receive it and at any moment they can take back the first refund although they are the ones who advised me to have the merchant continue to attempt to refund me the money and then deny the transaction. I feel as though since they are making the problem worse they should be held accountable for their mistake.

      Customer Answer

      Date: 12/11/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    • Initial Complaint

      Date:11/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was reported 30 days late to the credit bureaus due to their representative incorrectly entering my account information. I received no communication of the error, not even when I called the to make the following payment. There was mo mention of the error, until it was reported in my credit report. I then made the payment and I was told that I had over paid and I will be credited back the over payment amount. I called to get a confirmation that the loan has been paid off and I was told i still have a payment left, which they reported me 30 days late as well. I call every month to do my payments, and not one representative reviewed my profile appropriately to inform me of what was happening. After the representatives took responsibility they waived my late fees but never communicated with the credit bureaus to remove the late payments.

      Business Response

      Date: 12/29/2023

      We've responded to the customer on 12/29/23 via letter. Please allow **** business days to receive the letter. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:11/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SANTANDER CONSUMER USA, A/c#******XXXXXXXXXXX, date opened Jun 08, 2018,this account has been paid in full and should be deleted off my credit report this is violating the 15 U.S. Code ****b - permissible purposes of consumer reporting law. And also violating these laws below reporting this account. 15 U.S. Code ****e and 15 U.S. Code ****i 15 U.S. Code 1692j 15 U.S. Code ****i

      Business Response

      Date: 11/22/2023

      This is a Santander Consumer complaint, not Santander Bank. Please reject the complaint and forward to Santander Consumer. Thank you. 

    • Initial Complaint

      Date:11/16/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I inherited a home equity line of credit as the trustee of my grandmother's home after she passed away. When I closed her bank accounts I was not informed there was a HELOC and continued to be unaware until a foreclosure notice was sent to the home. I was provided incorrect information on what documentation was needed to ***** me access to her accounts multiple times. They lost the paperwork I submitted. Then they claimed they would send me a signed copy of the original contract. They didn't and then told me there was no paperwork and that my grandmother was given over $100,000 based on a verbal request. Then they claimed there was paperwork but my grandmother never signed it. Suddenly they did find the contract with her signature on it. Due to their extended incompetence, interest accrued that I believe I should not be liable for. I requested copies of the monthly statements dating back to her date of death. It took the bank months to produce that as well.I have requested the bank take their negligence and sharing of misinformation into account and remove the interest that has accrued but they refuse to "settle." I am only looking for acknowledgement of their incompetence and the emotional distress this has caused me over the last 10 months.They do not return calls, send emails, or send mail when they say they are going to. It seems they have intentionally dragged this out to squeeze more money out of someone who is not their customer.I cannot caution people enough to stay away from this bank. It has become clear in my 10+ months working with them that their systems are incompetent, their employees are not trained, and their business practices are questionable at best. They are trying to stand behind their legal protection while not acknowledging the abuse they practice towards anyone misfortunate enough to have to work with them. To be clear, this is an issue with their corporate office and not any one specific branch.

      Business Response

      Date: 12/18/2023

      We've responded to the customer on 12/18/23 via letter. Please allow **** business days for mailing. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:11/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reporting the banks failure to monitor against consumer fraud by ignoring red flag card activity, failure to conduct an appropriate investigation related to fraudulent charges on my Santander credit card for $5,983.83, and failure to comply with consumer protection laws. Please see attachment for further information for the formal complaint sent to corporate and claims department as well as the affidavit.

      Business Response

      Date: 01/17/2024

      We've responded to the customer on 1/17/24 via letter. Please allow **** business days for the letter to be received. If there are any questions, please contact our office at **************. Our hours of operation are Monday through Friday from 8:00am to 6:00pm EST.

    • Initial Complaint

      Date:11/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ALL REPORTED DATA MUST BE COMPLETE, CORRECT, AND PROVEN IF CHALLENGED. I DO NOT ***** YOUR AUTHORITY TO REPORT VERSUS ME WITHOUT ADEQUATE COMPLIANCE OF STATE AND FEDERAL LAWS BEING APPLICABLE THROUGHOUT. AS SUCH I DEMAND DELETION IMMEDIATELY OF YOUR DECLARED CLAIMS AGAINST ME. PER COMMON LAW, YOU ARE DEMANDED TO DEMONSTRATE THAT YOU CAN AND HAVE WILLINGNESS TO ABSOLUTELY VERIFY AND VALIDATE (OR JUST SAY "CERTIFICATE") EVERY AND ONE EVEN EACH ANY AND OR ALL ALLEGATIONS YET PHYSICALLY DEFICIENT OR UNPROVEN MINE, CHALLENGED OR NOT. NOTE THE UNLAWFULNESS AND VILE INFRINGMENT CREATED POTENTIALLY VERSUS ME SHOULD YOU CONTINUE TO RETAIN REPORT RESTRUCTURE RESELL RETURN OR ELSE WISE EVERY AND ONE EVEN EACH ANY OR ALL DATA, NOTATIONS, DATES, BALANCES, CALCULATIONS, AUDITS, ACCOUNTING RECORDS, REQUISITE 426-CHARACTER FORMAT FIELDED P6 STATEMENTS(S), MANDATED 386 PARCELS OF CONFIRMATION.

      Business Response

      Date: 11/13/2023

      This complaint does not refer to Santander Bank. This complaint is in regard to an auto loan which is handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.

    • Initial Complaint

      Date:11/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested an extension over the phone for my car. I was verbally given an extension over the phone. The extension was never issued, I was charged a late fee and I am late. I was also charged 100 in late fees because they refused to send me my title so I can register my vehicle .

      Business Response

      Date: 11/09/2023

      This complaint does not refer to Santander Bank. This complaint is in regard to an auto loan which is handled by Santander Consumer. Please forward the complaint to Santander Consumer for a response. Thank you.

    Santander Bank is NOT a BBB Accredited Business.

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